How Towner’s Solutions with Elevate for Teams Can Solve Your Teams Phone Problems
If you’ve been pulling your hair out trying to solve Microsoft Teams Voice issues and make Teams work as your business’s primary phone service, you’re not alone. Teams is great for internal collaboration, but when it comes to phone systems, it can feel like you’re stuck with a clunky, uncooperative setup. Call routing takes ages to update, logging is basically nonexistent, and diagnostics? Forget about it.
But here’s the good news: There are practical solutions to these challenges, and you don’t have to figure it out alone. With tools like Towner Communications’ Elevate for Teams Advanced, you can streamline your communication system and tackle these issues head-on.
Let’s break down the common frustrations with Teams Phones and how Elevate for Teams can solve them.
The Common Problems with Teams Phones
If you’re using Teams Voice, chances are you’ve experienced at least one (if not all) of these issues:
1. Slow Updates to Call Routing
When you need to make a simple change to your call routing—like updating who’s on call—it can take hours or even days for the changes to take effect. That’s a problem, especially if you run a business where every second counts, like healthcare or customer support.
2. No Real-Time Call Logs
Good luck trying to diagnose a problem when there are no transparent logs to tell you what happened. Did the call even reach your team? Did the system try to route it and fail? Teams doesn’t give you these answers, leaving you guessing when things go wrong.
3. Stressful Out-of-Hours Call Handling
For businesses with on-call schedules, Teams can feel like a nightmare. Rotating schedules, multi-tier escalation processes, and last-minute changes aren’t handled well, leading to missed calls, frustrated staff, and stressed-out managers.
4. Complicated Administration
Managing Teams Voice often requires navigating deep into complex settings. If you’re not tech-savvy, this can turn into a time-consuming chore—or worse, an opportunity to accidentally mess things up.
Enter Towner’s Elevate for Teams
Towner Communications has decades of experience working with businesses to improve their communication systems. Elevate for Teams Advanced is designed to address common frustrations with Teams Voice, offering practical tools that make your system easier to manage and more reliable.
Here’s how Elevate for Teams can transform your phone system.
1. Instant Updates to Call Routing
Say goodbye to hours-long waits for updates to kick in. With Elevate for Teams, changes to call queues, user groups, or routing settings happen in real time. Unlike Microsoft Teams Voice, where updates can take hours or even days, Elevate ensures your changes are implemented instantly, helping you stay agile and responsive. That means when your on-call schedule shifts at the last minute, your phone system adapts instantly.
2. Comprehensive Call Logs
Elevate for Teams provides detailed call logs, so you can see exactly what happened with each call. From call timelines to routing paths, these logs make diagnostics a breeze. No more guessing games—you’ll have all the data you need to pinpoint and fix issues quickly.
3. Streamlined On-Call Management
Managing out-of-hours calls has never been easier. Elevate for Teams lets you set up multi-tiered escalation processes and rotate schedules effortlessly. For example, one of our healthcare clients needed a reliable way to ensure their on-call staff were reachable during emergencies. Using Elevate for Teams, they implemented a two-tier call escalation system that updated instantly whenever their weekly on-call schedules shifted. This not only eliminated missed calls but also significantly reduced the stress of last-minute changes. Need to make a last-minute change? No problem—it’s as simple as a few clicks.
4. User-Friendly Administration
Our intuitive dashboard ensures that even non-technical team members can manage your phone system with confidence. Whether it’s updating on-call groups or checking call logs, everything is straightforward and accessible.
5. Scalable for Growth
As your business grows, Elevate for Teams grows with you. Whether you’re handling calls for a two-person on-call team or managing a 20-person support department, the system is built to scale seamlessly.
Real-World Application: A Healthcare Example
Let’s bring this to life with an example inspired by the frustrations shared by many healthcare businesses.
Imagine you run a small healthcare practice. You have office hours, but you also need an on-call system for after-hours emergencies. Your current Teams setup isn’t cutting it. Call routing changes take hours to update, and when a patient calls at night, you have no way to ensure the right person answers.
With Elevate for Teams, you can:
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Set up two-tier call queues: Junior agents handle calls first, with escalation to senior agents if needed.
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Make instant updates: Weekly rotations or last-minute changes are no longer a hassle.
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Access clear call logs: Know exactly what happened with every call, so you can address any issues immediately.
The result? No more missed calls, no more team frustration, and no more patient complaints.
The Cost of Staying Frustrated
If you’re still on the fence about switching to Elevate for Teams, consider the hidden costs of sticking with an inefficient system:
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Lost Productivity: How much time is your team wasting on diagnosing issues and managing clunky processes?
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Poor Customer Experience: Missed calls and slow response times can damage your reputation and cost you business.
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Employee Dissatisfaction: Frustrated staff are less engaged and more likely to burn out.
The good news? There are solutions to help you avoid these costs. Elevate for Teams offers a path to smoother operations, saving you time, money, and stress.
Why Businesses Turn to Towner Communications
We understand the challenges that businesses face with communication tools. Here’s what makes Towner Communications a trusted partner:
1. Proven Expertise
With over 70 years in the industry, we’ve seen it all. From analog systems to cloud-based solutions, we’ve evolved to meet the changing needs of businesses.
2. 24/7 Local Support
Unlike some providers that leave you hanging with ticket-based support, we’re always just a phone call away. One of our clients, a local healthcare provider, recently shared how our team resolved their urgent call-routing issue within minutes—a problem their previous provider took days to address. Testimonials like these underline our commitment to fast, reliable support whenever you need it. Our local team is here to help whenever you need us.
3. Tailored Solutions
We don’t believe in one-size-fits-all. Our solutions are customized to fit your business’s unique needs, ensuring you get exactly what you need without paying for what you don’t.
FAQ: Common Microsoft Teams Voice Issues
Ready to Solve Your Teams Phone Problems? Don’t wait—schedule a free consultation today and discover how Elevate for Teams can streamline your communication system. Limited-time offer: Get a personalized system audit at no cost if you book before the end of the month!
You don’t have to settle for frustration and inefficiency. With Elevate for Teams, Towner Communications can help you take control of your phone system and create a seamless communication experience for your business.