Why Towner Is Expanding Its Mitel Engineering Team Across Wisconsin, Minnesota, and the Midwest
Organizations across Wisconsin, Minnesota, and the Midwest continue to rely on Mitel business phone systems to power communication for schools, healthcare organizations, manufacturers, financial institutions, municipalities, and enterprise businesses. Yet finding experienced Mitel engineers has become increasingly difficult as many technology providers shift their focus to newer platforms and reduce investment in specialized Mitel expertise.
Towner Communications believes businesses deserve better.
While others are moving away from Mitel, Towner is making one of its largest investments in Mitel engineering in decades. By expanding our dedicated Mitel team with three highly respected telecommunications professionals, we’re strengthening our ability to support organizations throughout Wisconsin, Minnesota, Missouri, Kansas, and the greater Midwest with the experience, responsiveness, and customer-first service they’ve come to expect.
For nearly four decades, Towner has been a trusted Mitel partner, helping organizations design, deploy, support, and optimize business communications systems. Today, that commitment is stronger than ever. Our expanded engineering team brings nearly 140 years of combined telecommunications experience, deep technical knowledge, and a shared belief that exceptional customer service is just as important as exceptional technology.
Whether you’re managing a MiVoice Business platform, supporting multiple locations, planning an upgrade, or simply looking for a partner who still answers the phone when you call, Towner is investing in the people and expertise needed to support Mitel customers for years to come.
Why Experienced Mitel Engineers Matter More Than Ever
Business communications have become more complex than ever. Modern Mitel environments often support hundreds—or even thousands—of users across multiple locations, integrating voice, video, collaboration, contact centers, mobile devices, Microsoft Teams, SIP trunks, paging systems, emergency notifications, and business-critical applications.
While the technology continues to evolve, one thing hasn’t changed: organizations still need experienced engineers who understand how these systems work in the real world.
Unfortunately, that expertise is becoming harder to find.
As many technology providers shift their focus toward newer cloud platforms, fewer organizations are investing in the engineers who specialize in designing, supporting, and optimizing Mitel solutions. For businesses that depend on MiVoice Business, MiCollab, MiContact Center, and other Mitel technologies, that can make finding knowledgeable support increasingly difficult.
At Towner, we see that challenge as an opportunity.
Rather than stepping away from Mitel, we’re continuing to invest in the people, training, and engineering expertise needed to support organizations that rely on these systems every day. Our customers deserve more than a help desk reading from a script—they deserve direct access to experienced engineers who understand their environment, answer the phone when they call, and know how to solve complex communications challenges quickly.
Whether supporting a school district preparing for the first day of classes, a healthcare organization that depends on reliable communications, a municipality serving its community, or a manufacturer operating around the clock, our goal is the same: deliver responsive, knowledgeable support that keeps people connected and businesses running.
That commitment is why organizations across Wisconsin, Minnesota, Missouri, Kansas, and the Midwest continue to trust Towner as their long-term Mitel partner.
A Strategic Investment in the Future of Mitel Support
For more than 40 years, Towner Communications has built its reputation on one simple belief: exceptional technology deserves exceptional people behind it.
As a Mitel partner since the 1980s, we’ve helped organizations across the Midwest design, implement, support, and optimize business communications systems that keep employees connected, customers served, and critical operations running. Along the way, we’ve earned recognition from Mitel for delivering an outstanding customer experience—but awards have never been the goal. Earning our customers’ trust has.
Today, that commitment is driving one of the most significant investments in our company’s history.
Rather than reducing our focus on Mitel, we’re expanding our dedicated Mitel engineering team with three of the most respected telecommunications professionals in the Midwest. Together, they bring nearly 100 years of additional telecommunications experience and decades of hands-on expertise supporting some of the region’s most complex communications environments.
Their decision to join Towner wasn’t about geography or job titles. It was about culture.
They wanted to be part of a company where engineers are empowered to solve problems instead of closing tickets. Where customers are treated as long-term partners, not account numbers. Where leadership values technical expertise, accountability, and relationships just as much as growth.
That philosophy has always been at the heart of Towner.
When a customer calls, they don’t reach an offshore call center or a rotating queue of unfamiliar technicians. They reach a Midwest-based team of experienced engineers who know their systems, understand their business, and are committed to resolving issues the right way—not simply the fastest way.
As organizations throughout Wisconsin, Minnesota, Missouri, Kansas, and the broader Midwest look for long-term support for their Mitel environments, we’re investing in the people who can provide it—not just today, but for years to come.
Expert Insight
“Technology changes. Customer expectations don’t. Businesses still want to work with people who answer the phone, know their environment, and genuinely care about helping them succeed. That’s the kind of company we’ve built, and it’s exactly why these engineers chose to become part of the Towner team.”
— Julie Towner, CEO, Towner Communications
Meet the Experts Driving Towner’s Midwest Expansion
The strength of any telecommunications company isn’t measured by the number of products it sells, it’s measured by the experience of the people standing behind those solutions.
That’s why Towner’s investment in Wisconsin and Minnesota begins with people.
Together, Rick Reinholz, Lane Kufner, and Larry bring nearly a century of additional telecommunications and Mitel experience to Towner’s already dedicated engineering team. Their careers have been spent helping school districts, healthcare organizations, municipalities, manufacturers, financial institutions, and enterprise businesses solve complex communications challenges throughout the Midwest.
Each has built a reputation for technical excellence, customer service, and doing whatever it takes to keep organizations connected.
More importantly, they all share the same belief that has guided Towner since 1947: relationships matter more than transactions.
Rick Reinholz Building Teams That Customers Trust
For nearly four decades, Rick Reinholz has helped shape the way organizations experience customer support.
Throughout his career, Rick has led engineering organizations across six Midwestern states, earning a reputation for building high-performing teams that put customers first. His background spans leadership, project management, service operations, engineering coordination, and hands-on Mitel system implementation, giving him a unique understanding of both the technical and operational sides of business communications.
His philosophy is simple.
“Technology is important, but trust is what keeps customers coming back. Great support starts with listening, communicating, and doing what you say you’re going to do.”
Rick was drawn to Towner because he recognized a company that still believes customer relationships are its greatest competitive advantage. That customer-first mindset perfectly aligns with the culture he has spent his career building.
Lane Kufner Solving the Problems Others Can't
When organizations face their most complex communications challenges, experience matters.
With more than 22 years designing, deploying, and supporting enterprise voice and network systems, Lane Kufner has become known for tackling the issues that others struggle to solve. His expertise spans Mitel MiVoice Business, MiCollab, MiContact Center, SIP, virtualization, network infrastructure, wireless design, and complex troubleshooting across healthcare, education, finance, government, and enterprise organizations.
Lane believes the best engineering isn’t measured by how often something breaks, it’s measured by how quickly customers regain confidence when it does.
“Every environment is different. The best solutions come from understanding the customer’s business first and the technology second.”
That practical, customer-focused approach made Towner a natural fit.
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Larry Trivett Decades of Calm, Confident Leadership
Some of the best engineers aren’t the loudest voices in the room, they’re the people customers ask for by name.
With more than 35 years of experience supporting Mitel customers, Larry has earned a reputation throughout the Midwest for remaining calm under pressure, solving difficult problems, and helping organizations navigate everything from everyday support issues to major communications projects.
His experience has made him a trusted resource for businesses that depend on reliable communications every day.
“When customers call us, they’re trusting us with systems their organizations rely on. Our responsibility is to make every interaction count.”
That unwavering commitment to service reflects exactly what Towner stands for.
One of the Midwest’s Deepest Mitel Engineering Teams
Organizations don’t choose a communications partner because of one engineer—they choose a team they can rely on for years to come. That’s why Towner has spent decades investing in experienced Mitel professionals instead of treating engineering as a commodity.
Our recent expansion into Wisconsin and Minnesota adds nearly 100 years of telecommunications experience to a team that was already built around seasoned Mitel experts. Together, our engineers, sales consultants, and customer support professionals represent well over 200 years of combined telecommunications and Mitel experience, supporting organizations across education, healthcare, government, financial services, manufacturing, and enterprise communications throughout the Midwest.
That experience includes:
- Dennis – More than 40 years supporting Mitel customers and mentoring the next generation of engineers.
- Rick – 36+ years leading engineering teams and delivering exceptional customer experiences across six Midwestern states.
- Larry – More than 35 years supporting complex Mitel communications environments.
- Keith – More than 25 years helping organizations design and implement Mitel business communications solutions.
- Amanda – More than 25 years supporting customers and ensuring every service experience reflects Towner’s commitment to responsiveness and accountability.
- Lane – More than 22 years designing, deploying, and troubleshooting enterprise voice and network systems.
- Jackson – More than 20 years engineering and supporting Mitel communications environments.
- Bill – 8 years delivering expert Mitel implementation and technical support.
This depth of expertise isn’t accidental. It’s the result of a company culture that values relationships over transactions, invests in long-term careers, and believes customers deserve direct access to experienced professionals—not offshore call centers or scripted support. That’s one of the reasons Rick, Lane, and Larry chose Towner, and it’s why organizations across Wisconsin, Minnesota, Missouri, Kansas, and the broader Midwest continue to trust us with their business communications.
Expert Mitel Support for Organizations Across Wisconsin, Minnesota, and the Midwest
Whether your organization relies on a single Mitel phone system or a complex, multi-site communications environment, having the right support partner can make all the difference. Towner’s expanded engineering team is built to support organizations where uptime, reliability, and responsive service aren’t optional—they’re essential.
Our engineers support businesses and organizations of every size, from local companies with a single location to enterprise organizations operating across multiple states. With decades of hands-on experience, our team understands the technical, operational, and business challenges that come with managing modern communications systems.
We provide expert support for:
- Mitel MiVoice Business
- MiCollab
- MiContact Center
- Mitel Border Gateway
- SIP Trunking
- Unified Communications
- Contact Center Solutions
- Voice and Collaboration Applications
- System Upgrades and Migrations
- Remote and Onsite Technical Support
- Disaster Recovery and Business Continuity Planning
- Performance Optimization and System Health Assessments
Our engineering team also works alongside IT departments, technology leaders, and executive teams to help organizations plan for the future. Whether you’re extending the life of an existing Mitel investment, integrating new collaboration tools, migrating to a hybrid communications environment, or evaluating long-term modernization strategies, our goal is to provide practical guidance backed by decades of real-world experience.
Because our team is based in the Midwest, customers work directly with engineers who understand their environment, their organization, and the importance of responsive support. When you call Towner, you’re connected with experienced professionals who know Mitel—not a general call center reading from a script.
Trusted by Schools, Healthcare, Government, Financial Institutions, and Manufacturers
Experience matters most in organizations where communication can’t fail.
Over the years, Towner’s engineers have supported mission-critical communications environments for:
- K-12 School Districts
- Colleges and Universities
- Healthcare Systems and Medical Clinics
- Municipal Governments
- County Governments
- Financial Institutions
- Manufacturing Facilities
- Professional Services Firms
- Enterprise Organizations
- Multi-Location Businesses
These organizations share a common challenge: they depend on reliable communications to serve customers, support employees, and keep daily operations running smoothly. That’s why they need more than a vendor—they need a long-term communications partner with the technical expertise and responsiveness to support their business year after year.
As Towner continues expanding throughout Wisconsin, Minnesota, Missouri, Kansas, and the broader Midwest, we’re committed to delivering the same customer-first approach that has defined our company for nearly 80 years.
Why Organizations Across the Midwest Are Choosing Towner for Mitel Support
Choosing a Mitel partner isn’t just about finding someone who can answer technical questions. It’s about finding a team that will be there when your business needs them most.
For organizations across Wisconsin, Minnesota, Missouri, Kansas, and the Midwest, that means choosing a partner with the experience, stability, and customer-first culture to support critical communications systems for years to come.
At Towner, we believe exceptional customer service is still one of the most valuable technologies a company can offer. That’s why we’ve continued investing in experienced Mitel professionals while many providers have shifted their focus elsewhere.
Supporting Mitel Customers Since the 1980s
For more than four decades, we’ve helped organizations design, deploy, maintain, and optimize Mitel communications systems. That longevity has given us firsthand experience supporting businesses through changing technologies, evolving communications needs, and long-term growth.
A Dedicated Mitel Engineering Department
Our Mitel specialists focus on Mitel every day. This isn’t one product among many—it’s a core part of our business. Our customers have direct access to experienced professionals who understand the platform inside and out.
More Than 200 Years of Combined Telecommunications and Mitel Experience
Our engineering, sales, and customer support teams bring together generations of knowledge that simply can’t be replaced. That collective experience allows us to solve complex challenges, mentor the next generation of engineers, and provide customers with practical solutions backed by decades of real-world expertise.
Midwest-Based Support from Experienced Professionals
When you call Towner, you’re working with engineers located right here in the Midwest who understand your business, your systems, and your priorities. We believe local expertise leads to stronger relationships and better customer outcomes.
No Offshore Call Centers
When you need help, you won’t be routed through layers of scripted support before reaching someone who can actually solve your problem. Our customers work directly with experienced professionals who know Mitel and are committed to providing responsive, knowledgeable service.
Award-Winning Customer Experience
Our commitment to exceptional customer service has earned recognition from Mitel, but the recognition we’re most proud of is the trust our customers place in us every day. We measure success by long-term relationships, not one-time transactions.
Long-Term Partnerships, Not Transactional Support
Technology evolves, but trusted partnerships endure. Many of our customers have relied on Towner for years because they know we’ll continue investing in the people, expertise, and service needed to support their communications long after the initial installation is complete.
As organizations continue evaluating the future of their communications systems, they deserve a partner that’s committed to the platform, committed to investing in experienced people, and committed to providing exceptional service long after the initial installation is complete.
That’s the difference experience makes. And that’s the difference Towner brings to every customer relationship.
Frequently Asked Questions About Mitel Support in Wisconsin and Minnesota
Who provides Mitel support in Wisconsin?
Towner Communications provides expert Mitel support for organizations throughout Wisconsin, including Milwaukee, Madison, Green Bay, Appleton, Oshkosh, Eau Claire, Wausau, and La Crosse. Our Midwest-based engineering team supports businesses, school districts, healthcare organizations, municipalities, financial institutions, manufacturers, and enterprise organizations with responsive technical support, system upgrades, proactive maintenance, and long-term communications planning.
Does Towner Communications support existing Mitel phone systems?
Absolutely. Many of our customers have existing Mitel communications environments that continue to serve their organizations well. Our team supports, maintains, upgrades, and optimizes existing Mitel systems while helping customers develop long-term strategies that align with their business goals and technology roadmap.
Why should I choose a dedicated Mitel partner?
A dedicated Mitel partner brings specialized product knowledge, years of hands-on experience, and direct access to engineers who work with the platform every day. That expertise often leads to faster issue resolution, better long-term planning, and more effective use of the features and capabilities your organization already owns.
Why did Towner expand its Mitel engineering team?
As many technology providers shift their focus toward other communications platforms, Towner continues to invest in experienced Mitel professionals because we believe thousands of organizations still depend on Mitel every day. Expanding our engineering team allows us to provide even greater support throughout Wisconsin, Minnesota, Missouri, Kansas, and the broader Midwest while continuing to deliver the responsive, relationship-focused service our customers expect.
Does Towner Communications provide Mitel support in Minnesota?
Yes. Towner supports organizations across Minnesota, including Minneapolis, St. Paul, Rochester, Duluth, and St. Cloud. Whether you need remote technical support, system administration, troubleshooting, or assistance planning the future of your communications environment, our dedicated Mitel engineers are ready to help.
Is Mitel still a good business communications platform?
For many organizations, yes. Mitel continues to provide reliable, secure, and feature-rich communications solutions used by businesses, healthcare organizations, educational institutions, manufacturers, financial institutions, and government agencies around the world. The right platform depends on your organization’s goals, but for businesses already invested in Mitel, experienced engineering support is one of the most important factors in maximizing that investment.
What industries does Towner support?
Towner Communications provides Mitel support for organizations across a wide range of industries, including K-12 education, higher education, healthcare, manufacturing, municipal and county government, financial institutions, professional services, nonprofit organizations, and enterprise businesses. Every organization has unique communications requirements, and our engineers work closely with customers to develop solutions that fit their operational needs.
Partner with a Team That Believes Experience Still Matters
Technology will continue to evolve, but one thing remains constant: businesses need communications partners they can trust.
For nearly 80 years, Towner Communications has built lasting customer relationships by investing in experienced people, delivering responsive service, and helping organizations get the most from their communications technology. Today, that commitment is stronger than ever.
With one of the Midwest’s deepest Mitel engineering teams, decades of hands-on experience, and a customer-first culture that attracted some of the industry’s most respected professionals, Towner is uniquely positioned to support organizations throughout Wisconsin, Minnesota, Missouri, Kansas, and the broader Midwest.
Whether you’re looking for a long-term Mitel support partner, planning a system upgrade, or simply want a team that answers the phone when you call, we’d welcome the opportunity to earn your trust.
Towner’s Midwest Mitel Team at a Glance
- Supporting Mitel customers since the 1980s
- 200+ years of combined telecommunications and Mitel experience
- Dedicated Mitel engineering department
- Award-winning Mitel Customer Experience partner
- Midwest-based engineers serving Wisconsin, Minnesota, Missouri, Kansas, and beyond
- No offshore call centers
- Support for MiVoice Business, MiCollab, MiContact Center, SIP, and Unified Communications
- Trusted by schools, healthcare organizations, municipalities, financial institutions, manufacturers, and enterprise businesses
