Digital transformation of the customer experience has changed the way customers expect to communicate with your business. Christian Szpilfogel, Vice President of Strategy for Mitel, addresses some of the customer experience pitfalls…
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Side-Channel Analysis Vulnerabilities Advisory ID: 18-0001 Publish Date: 2018-01-08 Revision: 1.0 Summary On January 3rd, 2018, researchers disclosed three vulnerabilities that leverage speculative execution capabilities of many modern processors. These…
In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service…
If your idea of contact center technology involves rows of agents auto-dialing customers, think again. The truth is any business with customers (i.e., every business) can use contact center technology to…
Technology is no longer a limitation for growing businesses. Your success in this market shouldn’t be a function of how much money you have and how much money can you…
