What will be the next disruption that affects your business? From trade wars to weather events, there’s always something ready to throw a wrench in your quarterly strategy. The goal, then, is not just planning for a few specific contingencies. It’s to foster resilience that will keep your business moving no matter what happens next.
It’s time to get strategic! You do it in every other aspect of your business, why aren’t you being strategic when it comes to managing your technology. And by the way a huge part of your technology is your phone and communication solutions.
The COVID-19 pandemic has heightened our awareness to cleanliness, of not only what we’re touching, but the hygiene of the world around us. As we return back to our offices and enter the world of hybrid working, we need to bring attention to how we keep our communication devices such as our desk phone clean. FYI YOUR PHONE IS DIRTY!
Here’s an interesting title: Consumer Engagement Specialist. What does someone with that title do? I had a chance to interview Lou Gallagher, who holds that title at Mitel, a business communications and collaboration company focused on creating powerful connections.
Digital transformation of the customer experience has changed the way customers expect to communicate with your business. Christian Szpilfogel, Vice President of Strategy for Mitel, addresses some of the customer experience pitfalls…
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