Is your expanding business aiming for enhanced credibility and customer responsiveness? Acquiring a business phone number is the key!
With seven decades of experience, Towner Communications has assisted more than 500,00 companies in improving their connectivity through a comprehensive range of communication solutions. Explore the possibilities of obtaining your business phone number today.
Key Points:
Businesses of every scale require a dedicated work phone number to uphold a polished image in the market and efficiently cater to customer requirements.
Opt for a business phone service that encompasses toll-free, local, vanity, and international phone numbers.
Gain access to advanced functionalities like call recording, auto attendants, and call forwarding through your company phone number.
Ensure a dependable phone service by partnering with a top-tier provider offering award-winning support and state-of-the-art security.
What is A Business Phone Number?
A business phone number serves as a dedicated line for customers, vendors, and partners to connect with your organization. This dedicated line ensures the protection of your personal phone number and promotes a balanced work-life dynamic.
Contemporary business phone services have shifted to Voice over Internet Protocol (VoIP) technology, moving away from traditional landlines. VoIP enables you to maintain a team business line from any location, not restricted to your office. These business lines contribute to enhancing security and establishing a strong brand presence.
Are There Different Types of Phone Numbers?
Business numbers do not adhere to a one-size-fits-all approach. Depending on your specific requirements, you can select the most suitable phone number for your business from the options below.
Toll-Free Numbers:
If you’re prepared to extend your presence across multiple states or the entire country, toll-free numbers prove to be an excellent option. This is because customers using landlines can contact you without incurring any charges. Additionally, toll-free numbers signify a well-established company and serve as an effective marketing tool.
Local Phone Numbers:
A local presence holds significant value in certain industries. For instance, a florist or catering business may aim to convey a hometown identity that feels more personal than national corporations. You have the flexibility to choose a business phone number with various area codes across the country, regardless of whether you have a physical branch in that specific location or not.
Vanity Numbers:
Have you come across those memorable phone numbers where the digits convey something about the brand or the keypad letters spell out the company’s name? These vanity numbers not only make for easy recall but also serve as excellent marketing tools. It’s advisable to seize the opportunity when such numbers are available.
International Phone Numbers:
Expand your business presence beyond the United States. Capture the attention of international clients by acquiring an international phone number at competitive rates.
What advantages come with having exclusive business phone numbers?
When potential customers are prepared to interact, they often turn to the phone. Although a website and an email address remain crucial, research indicates that 60% of customers prefer reaching out to local businesses through phone numbers.
A primary motivation for having a business phone number is to establish credibility as a legitimate company with real people. Moreover, customers often perceive phone calls as a quicker means to troubleshoot or resolve issues.
However, an increasing number of individuals now seek alternative forms of contact. If you opt for a traditional analog phone setup, accessing text messages, faxes, and email integration may require additional services and expenses.
Setting up an on-premise private branch exchange for team connectivity poses even greater challenges. Such systems are intricate, costly, and challenging to integrate with remote or mobile workers.
By leveraging Intermedia’s expertise, you can swiftly establish a VoIP line and achieve full functionality by the end of the day. Furthermore, your lines remain accessible anywhere through various devices, catering to remote and hybrid work needs.
Additionally, by consolidating all company conversations within your communication solutions, you ensure both security and accessibility. This level of security and compliance is unattainable when employees use their personal phones for professional communications.
How Do You Get A Business Phone Number?
You might be pleasantly surprised by how straightforward it is to acquire a business phone number. No need for a technician to visit your location! With just three simple steps, you can secure your own business phone number.
1. Pick A Provider
The quality of your business phone service depends on your communications provider. Contract with a company that appreciates teamwork and transparency.
For example, Intermedia insists on keeping our team accountable for giving you top-tier service and has helped thousands of organizations since 1993. With award-winning onboarding, support, and reliability, you can trust our brand to provide you with a cost-effective business phone line.
2. Buy A Phone Number:
Work with a representative to determine which types of the previously mentioned business phone numbers you need. If you have an existing number, porting it to work with your new vendor is straightforward and quick.
3. Set Up Extensions and Other Features:
For team members, assign individual extensions on your business phone number to enable callers to reach them directly. There’s no need to stress about perfect accuracy initially. Through your user-friendly admin portal, you can easily add or modify extensions and features later.
Even as a solo operation, you may choose to establish distinct extensions. By creating unique extensions for various departments, you can discern caller intent as soon as you answer.
Would you like your business to not only survive but also thrive continuously? To achieve sustained success, it’s crucial to employ the right technologies that ensure seamless communication for both your team and clients.
Take traditional phone systems with analog private branch exchanges, for instance; they come with restrictive limitations that can impede the efficiency of closing deals and delivering services. On the contrary, transitioning your PBX to the cloud provides enhanced mobility and flexibility, contributing to increased profitability.
The numerous advantages of cloud-based systems have positioned unified communications as the predominant business phone service. Recent reports indicate a substantial adoption rate of UC among companies, reaching 47.3% and steadily growing.
If you’re contemplating an upgrade to your phone service, it’s essential to explore PBX cloud phone systems. Gain insights into what cloud PBX entails, its operational mechanisms, and the array of benefits it offers as a solution.
Key Points:
Your business’s Private Branch Exchange (PBX) functions as its internal communication service.
Contemporary PBX systems operate exclusively in the cloud, and you can seamlessly integrate a traditional on-premise setup with the cloud, creating a hybrid configuration that incorporates all the advantages.
Embracing Cloud PBX services not only results in significant cost savings but also provides access to advanced productivity features, enhancing your company’s operational efficiency.
Cloud PBX phone systems boast enhanced reliability compared to their traditional counterparts.
It is imperative for your PBX provider to offer excellent customer support and robust data security measures.
What Is a PBX Cloud Phone System?
PBX, an acronym for Private Branch Exchange, has been a staple of communication systems since the 1960s, creating a secure internal telephone network within a single organization.
Traditionally, PBX systems were entirely analog, confined to the physical premises of the user’s location. In contrast, contemporary PBX cloud phones facilitate communication exclusively over the internet, eliminating the need for traditional phone lines.
This transition ensures that all the familiar features for call routing and management are retained, but without incurring additional costs.
What is the functioning mechanism of PBX phone systems, and what sets them apart from public phone networks?
While PBX phone systems share fundamental principles with public landlines, essential distinctions exist, making the adoption of a PBX a strategic choice for businesses.
The functionalities Of Conventional Landline
Traditional landline phones initially operated over the Public Switched Telephone Network (PSTN), utilizing copper wiring and fiber optic cables to establish cost-effective connections between global exchanges. However, these systems had limitations, offering low signal quality and data transfer rates capped at around 24 kbps.
Due to its basic capabilities and long-standing usage, the PSTN is often colloquially referred to as the Plain Old Telephone Service (POTS). Nevertheless, this widespread system remains a reliable means for people to engage in voice calls, regardless of their service provider.
As the need for more advanced data transfer capabilities over phone lines arose, especially with the advent of the internet, the Integrated Services Digital Network (ISDN) briefly addressed this by providing higher-speed connections, reaching up to 192 kbps.
Yet, for businesses seeking internal and cost-effective team connectivity across multiple offices, the question arises: What can PBX do to enhance communication within your company?
Enhancing Business Connectivity Through PBX Systems
Providing each member of your organization with an individual business phone line could incur substantial costs. However, PBX offers a solution by enabling internal phone connections that share a common external line.
This setup is akin to a company’s mailroom, where workers can easily exchange messages internally without relying on external services. The team operates with a shared physical mailing address, and the internal mail system manages incoming and outgoing correspondence within the organization.
Similarly, PBX establishes secure internal telephony. Team members can communicate internally by dialing extensions, ensuring conversations remain within the protected internal network rather than traversing the less-secure public network.
When it comes to external communications, employees share a single public phone line. The system efficiently receives and directs incoming calls to the appropriate individual through designated extensions. Additionally, when employees need to make external calls, they do so through the company’s unified phone line.
Your PBX has the capability to establish connections with the outside world through analog or digital phone lines, but contemporary systems are not constrained by relying solely on Plain Old Telephone Service (POTS). Voice over Internet Protocol (VoIP) has emerged as the preferred method for voice calls.
VoIP facilitates conversations by leveraging your high-speed internet connection. Consequently, your PBX ensures high-definition voice calls and supports a comprehensive array of communication channels, encompassing video, SMS, and social media. This transition to VoIP also brings with it a multitude of additional benefits.
The Benefits of PBX Systems for Businesses
The integration of cloud functionality has elevated the capabilities of PBX to a new level. Explore the numerous ways your business can advantageously leverage a cloud-based PBX phone system.
Cost Savings
As mentioned earlier, opting for a PBX system proves to be a more cost-effective solution compared to providing each employee with an individual traditional landline. Moreover, with a cloud-based PBX, you can achieve even greater cost savings than with a legacy phone system.
Cloud PBX services eliminate the need for physical equipment, eradicating the necessity for on-site servers, updates, or maintenance. Additionally, the expense of adding a user, often requiring payment to an on-site technician, is avoided.
Furthermore, substantial savings can be realized on the service itself when obtaining your PBX through a unified communications as a service subscription. With this approach, you receive a single bill from one provider, free from fluctuations or inflation based on usage. All software maintenance and updates are encompassed within the monthly cost.
Easy Installation
A cloud PBX system operates on a plug-and-play basis. Adding or removing features can be accomplished within minutes through an administrative interface.
Sophisticated Productivity Capabilities
The cloud opens doors to features that are not easily accessible with a standard PBX, allowing you to stay ahead of your competition. Leveraging the following UCaaS features enhances your team’s operational efficiency.
Virtual Voicemail
Your team has various avenues to access voicemails, eliminating the need to call into a system and use a PIN. Voicemail transcripts can be obtained through email or your communication mobile app. Additionally, forwarding voicemails is a seamless process if another party needs to respond.
Call Analytics
Understanding the performance of customer-facing team members in sales and support departments is no longer a challenge. Call analytics provide data-driven insights that enable you to optimize efficiencies and enhance customer engagement.
Spam Caller Protection
Cloud phone systems have the capability to recognize telemarketing calls and suspected scammers. Subsequently, you can choose to direct these connections to voicemail or block them entirely.
Business Software Integrations
A PBX phone platform based in the cloud can seamlessly integrate with various software, such as Microsoft Office 365 and customer relationship management solutions. This integration enables your programs to collaborate, enhancing efficiency and minimizing data entry errors.
Sophisticated Call Scheduling
Establish a PBX network tree to define rules for routing incoming calls. For instance, you can implement restrictions on international dialing to manage expenses and guarantee prompt attention to VIP clients.
Call Transfer
Legacy PBX services complicated call transfers with intricate keypad sequences, leading to potential disconnections and customer loss. Contemporary cloud PBX services simplify the process of transferring calls between departments, ensuring a seamless experience.
Tailored Greetings and Music
There’s no need for a separate service to select your preferred hold music and personalized greetings. Your administrative portal simplifies the process, making it easy to adjust greetings based on seasons or special promotions.
Connectivity Across Multiple Locations
Traditional analog PBX systems required individual setups for each office, relying on Plain Old Telephone Service (POTS) to link them. In contrast, Hosted PBX facilitates a secure internal connection across all locations, accommodating remote workers as well.
Capabilities for Contact Centers
There’s no requirement for a distinct contact center solution or software to complement your UC. Your internal and external calling seamlessly coordinates, and the cloud-based PBX enables efficient management of an extensive number of callers.
Three Types of PBX Phone Systems
When considering PBX systems, you have three options to choose from: hosted, on-premise, and hybrid. Discover which one suits your needs best.
1. Hosted PBX
A hosted PBX system represents the cloud-based internal phone line highly praised here. Why the label “hosted system”? This is because your provider hosts the hardware that powers your service. You may also hear it referred to as cloud PBX, virtual PBX, or IP PBX.
The benefit lies in eliminating the costs associated with installing, securing, maintaining, and upgrading such a system. Through a cost-effective monthly subscription, small or mid-sized businesses can access features comparable to their larger counterparts.
Instead of relying on traditional phone lines, the PBX system connects both internally and externally through VoIP. This digital connectivity provides various options for users to make and receive calls.
For instance, you can use a desk phone connected to a router, resembling conventional PBX phones. Alternatively, leverage an application on your desktop or mobile phone for softphone capabilities. Cloud-based phones offer true flexibility, enabling calls from any location, making them well-suited for remote and hybrid work.
Moreover, data generated from cloud PBX usage, including voicemails, emails, and text messages, resides in the cloud. This feature simplifies archiving and retrieval of conversations, facilitating training or legal purposes.
2. On-Site PBX
Opting for on-premise PBX lines represents the conventional choice. However, these connections tether your team to a single location, restricting your talent pool and mobility. Another drawback is the considerable time, spanning weeks or months, required for the installation of an on-premise system.
The primary advantage of this system lies in the level of control and security it affords. Everything is managed in-house, and your internal switchboard handles all processes. Nevertheless, this control comes at a cost that proves to be prohibitive for small and medium-sized businesses (SMBs).
On-site systems typically necessitate engaging with other companies to access advanced data features. Achieving the level of automation that comes standard with a hosted system requires sophisticated and costly technology. Additionally, collaborating with multiple vendors incurs expenses and adds complexity for accounts payable.
3. Hybrid PBX
What if you currently operate a legacy system and want to maximize its value? Must you forfeit the advantages of a hosted PBX? Absolutely not!
You can integrate VoIP telephony into your on-site PBX using Session Initiation Protocol (SIP) technology. Through SIP trunking, you can now harness the advantages of the cloud, even if it’s currently impractical to transition away from your legacy system.
Certainly, you will still incur costs associated with maintaining and securing the physical components of your PBX. However, this approach positions you strategically to transition seamlessly to a fully cloud-based solution in the future.
Factors Should You Consider When Selecting the Appropriate PBX Solution
Evaluate your existing PBX configuration. If you’re initiating from the beginning, opting for a cloud-based setup is the optimal choice. As highlighted earlier, cloud phones offer:
Cost-effectiveness
Enhanced security
Increased reliability
Greater flexibility
Abundance of productivity features
For small and medium-sized businesses (SMBs), cloud-based PBX services stand out as the most advantageous solution.
For larger enterprises with an existing on-premise system, leveraging SIP trunking can be beneficial. This allows you to extend the life of your legacy system while capitalizing on remote work capabilities and the productivity features inherent in hosted PBX.
What Are the Advantages of Transitioning Your Traditional PBX to the Cloud?
Remote and hybrid work have become the standard, prompting numerous companies to reassess both their internal and external communications and transition everything to the cloud.
Shifting to the cloud for enterprise-wide applications provides liberation from a centralized work location. Progressive companies acknowledge the importance of offering communication flexibility to their teams.
Indeed, this flexibility is paramount for attracting top talent, to whom you should provide ample mobility and autonomy. By making the move to the cloud, you can be assured that your PBX is secure, agile, cost-effective, and scalable.
Embrace the Future of PBX Communications Through Cloud Integration!
While the telephone has been a mainstay for over a century, there’s no need to be tethered to outdated technology. Transitioning to the cloud streamlines your infrastructure, saves costs, enhances features, and ensures greater reliability.
Considering an upgrade for your PBX phone system? Reach out to us today to explore how the cloud can bolster your expanding business, fostering enhanced connectivity.
In the United States, there are more than 30 million small businesses, and the owners of these enterprises have encountered a myriad of challenges. From navigating through a worldwide pandemic to grappling with inflation rates reminiscent of the 1970s, small business proprietors understand the vital role of being ready to tackle disruptions. Additionally, meeting heightened customer expectations has become increasingly crucial, while ensuring an optimal customer experience is now paramount. Conversely, the preferences of employees have evolved, with a growing desire for more flexible and fulfilling work options.
Small and medium-sized business (SMB) owners and IT professionals are now confronted with fresh challenges. They must devise a strategy to connect a dispersed workforce while also reaching customers in their diverse locations. Success in this evolving landscape hinges on SMBs that are forward-thinking and adequately prepared to navigate present challenges and those that may arise in the future. Implementing the right tools is crucial for establishing resilience over the long term.
Today’s Unified Communications (UC) extends beyond a traditional desk phone. Current UC tools play a pivotal role in optimizing business processes by integrating features such as team messaging, AI-driven chatbots, video chat, and a range of third-party integrations.
Small and medium-sized business (SMB) owners and entrepreneurs often need to be resourceful when determining what suits their business best. Unified Communications (UC) tools specifically cater to this group by allowing them to choose a communication method that aligns with the preferences of their employees, customers, and overall business objectives.
The Cost Consideration
Small business owners face financial constraints compared to larger enterprises, emphasizing the need for strategic spending.
Poor communication strategies leading to lost productivity can significantly impact the finances of small and medium-sized businesses (SMBs), which they can ill afford. Safeguarding against this threat to long-term business growth involves the implementation of scalable and adaptable Unified Communications (UC) tools.
Flexibility in deployment models is crucial for SMBs. UC solutions should conform to the business’s needs, whether deployed on-premise, in a private or public cloud, or through a hybrid approach. Additionally, modernizing shouldn’t necessitate starting from scratch. For instance, incorporating legacy technology during the modernization process can potentially reduce costs while ensuring continued access to essential analog devices.
Delivering an Optimal Customer Experience
In recent years, evolving consumer preferences have created a new expectation for businesses and brands to fulfill digital requirements. In the current era of remote engagement, customers are more tuned in to the demands of companies.
Contemporary Unified Communications (UC) solutions empower small and medium-sized businesses (SMBs) with the versatility to connect with customers through their preferred channels—whether it’s a contact center, SMS, web chat, email, social media, or virtual agents. This approach aligns with key business objectives, such as business growth, customer attraction and retention, process optimization, and more.
Given the diverse channels preferred by customers, brands and businesses must deliver personalized and customized experiences to maintain consumer engagement. Modern UC solutions serve as an ideal platform for tailored interactions that resonate with consumer preferences in this omnichannel era. These solutions enable businesses to seamlessly transition a customer conversation from virtual chat to phone to email. With these tools, employees gain the capability to swiftly access the right information and resources, ensuring effective resolution of customer concerns.
Providing Flexibility to Employees
Not surprisingly, 98 percent of employees express a desire to work remotely, at least on a part-time basis. Consequently, small and medium-sized business (SMB) owners need to equip their teams with the appropriate IT tools to facilitate collaboration across different geographic locations.
With the workforce transitioning to a hybrid model, effective long-distance collaboration becomes imperative for business success. Business owners aiming to upgrade their hybrid work technology must ensure that the new systems they implement are compatible and that their employees are proficient in using them. Streamlining this process through a user-friendly tool benefits both employees and IT departments, simplifying the learning curve for staff and management alike.
Unified Communications (UC) tools, integrating various communication methods, enhance collaborative and flexible work, regardless of employees’ locations. These tools encompass options like phone, chat or messaging, audio and video conferencing, web collaboration, and more. For businesses with multiple locations, centralized cloud-based systems, whether private or public, can mitigate the complexity of managing systems across different sites, promoting business agility.
Looking Ahead
As numerous small and medium-sized businesses (SMBs) gear up for the high-demand retail season, there’s no more opportune moment to integrate Unified Communications (UC) tools into their operational strategies. Customers are inclined to invest their money with businesses that offer seamless communication and swift, efficient issue resolution. Moreover, employees seeking holiday employment are drawn to businesses with systems that simplify their tasks.
Adopting modernized UC tools positions SMBs for sustained business growth and stability in the midst of a bustling environment. It represents a prudent investment, delivering value across the various paths of your business journey.
Mitel Finalizes Acquisition of Unify, Elevating Combined Company to #2 Globally in Enterprise UC and Setting the Stage for Continued Expansion
The recently completed transaction with Atos has propelled the unified Mitel and Unify entity to the second position worldwide in enterprise Unified Communications (UC). This strategic move reinforces regional dominance, securing the top position in EMEA for both enterprise UC and DECT, while also claiming leadership in UC, DECT, or a combination thereof in over 20 countries. Boasting a collective customer base exceeding 75 million users across 100 countries, the newly formed company establishes an extensive go-to-market presence with over 5,500 resellers, service providers, technology partners, and strategic alliances.
Mitel’s and Unify’s combined communications and collaboration portfolio is now poised to offer enhanced choice and flexibility to a broader clientele spanning diverse regions, verticals, and size segments. The completion of this acquisition aligns with Mitel’s commitment to advancing global business communications and solidifies its position as a leading force in the industry.
Sunnyvale, Calif.–(BUSINESS WIRE)– Mitel, a global leader in business communications, proudly announces the successful conclusion of its acquisition plans to integrate Unify, the Unified Communications and Collaboration (UCC), and Communication and Collaboration Services businesses (CCS) of the Atos group. The terms of the transaction remain undisclosed.
The transaction solidifies the combined company as a global force in the unified communications (UC) sector, securing the second position in global market share for enterprise UC. It enhances regional leadership with the number one spot in Europe, Middle East & Africa (EMEA) and over 10 individual countries. Additionally, Mitel strengthens its global leadership in multi-cell Digital Enhanced Cordless Telecommunications (DECT) and secures the leading position for DECT in EMEA, Latin America, and 19 countries.
The Mitel and Unify merger results in a combined customer base exceeding 75 million users across 100 countries. The expanded community includes over 5,500 resellers, service providers, technology, and strategic alliance partners, poised to assist organizations in modernizing their communications capabilities to meet the evolving needs of the workplace.
Tarun Loomba, President and CEO of Mitel, assumes the role of President and CEO for the combined company. Marcus Hänsel, CEO of Unify, is appointed Chief Sales Officer, leading Mitel’s global sales and services functions. The executive teams of both companies collaborate, bringing expertise to various roles and strengthening the company’s workforce to over 5,000 employees worldwide.
The acquisition adds Unify’s voice platforms, collaboration, and contact center products to Mitel’s portfolio, broadening the company’s ability to offer choice and flexibility to customers. The combined entity aims to provide greater value in core verticals like healthcare, public sector, hospitality, and financial services through specialized solutions and integration capabilities.
Mitel and Unify customers can expect continuity in services, with the commitment to notifying them of any future plans, upgrade opportunities, and new capabilities. The integration process aims for a smooth transition for resellers and strategic technology partners, with a unified partner and alliance program on the horizon.
The company is actively working on integrating go-to-market processes, portfolio roadmaps, and organizational structures to create a world-class set of offerings and programs. Mitel plans to unveil its vision for integrated portfolio and partner programs in early 2024.
Source: MZA Ltd CY 2022 Analysis
About Mitel Mitel, a global leader in business communications, connects over two billion business connections, enabling businesses and service providers to collaborate and offer innovative services globally. For more information, visit www.mitel.com and follow us on LinkedIn and Twitter @Mitel.
Mitel is a registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners.
Have you ever felt the frustration of having one of your outbound calls tagged as a spam or scam call? Such labeling can result in the loss of valuable customer connections, wasted time, and revenue setbacks. If you’re reading this post, chances are you’ve faced this issue and are likely experiencing significant frustration.
But before you grab your pitchforks, it’s important to recognize that call tagging plays a crucial role in safeguarding callers. It actively prevents bad actors and irritating robocallers from exploiting customers’ trust.
You might also wonder how carriers differentiate between spam and scam calls and how to prevent these unwanted labels from being applied to your calls. To tackle this, let’s begin by clarifying the difference between a scam call and a spam call, as they are distinct concepts.
SCAM VS. SPAM
So, what distinguishes scam calls from spam calls?
Scam calls feature fraudulent activities, with the caller attempting to trick individuals into disclosing personal information, typically for financial gain.
In contrast, spam calls do not necessarily involve fraudulent schemes. Many spam calls originate from legitimate businesses that employ unfair or ineffective calling practices, causing annoyance to recipients. Examples of spammers include political or survey calls, as well as charitable organizations repeatedly seeking donations.
While both spam and scam calls share a deceptive nature, they differ in their intentions. Spam calls often come from legitimate businesses but can still be unwelcome to recipients. The labeling of these calls allows customers to decide whether to answer or ignore them.
HOW CALLS GET TAGGED
Every telecom provider utilizes distinct methods to assess incoming calls, determining whether they are likely wanted, potentially fraudulent (scams), or legitimate yet undesirable (spam).
Within the T-Mobile network, calls coming from unverified entities that might pose a fraudulent risk are labeled as “Scam Likely.” T-Mobile leverages advanced AI-driven analytics, powered by First Orion, to differentiate between genuine calls and scams.
This technology enables First Orion to distinguish calls maliciously spoofed by bad actors from legitimate ones. Even large organizations, such as national banks that make thousands of daily calls, can be vulnerable to spoofing attempts. However, our AI technology ensures accurate identification and tagging of spoofed calls as “Scam Likely,” leaving legitimate calls untouched.
It’s important to note that spam tagging methods employed by other carriers differ from those of First Orion and the T-Mobile network. Many alternative carriers lack similar technological capabilities, often relying on customer feedback to identify spam. Furthermore, they may struggle to differentiate between genuine calls and spoofed calls originating from businesses, potentially leading to more valid calls going unanswered.
If you’re eager to eliminate scam and spam call tags, read on for valuable best practices.
PREVENT TAGGING
Businesses often assume they have no control over being tagged as spam or scam callers. However, here’s some encouraging news – there are several best practices you can implement to reduce the likelihood of receiving an inaccurate label.
As a starting point, consider registering your business number with the Free Caller Registry. While this doesn’t offer an absolute guarantee against spam or scam tags, it assists carriers in categorizing your business correctly and recognizing it as legitimate.
Once your business number is registered, it’s essential to evaluate your calling strategy against the following checklist of best practices to ensure fairness and appropriateness for your customers:
Avoid relying on a single central number for all calls.
Minimize excessive calls to the same recipient.
Ensure that your calls are expected by users.
Respect users’ preferences regarding contact.
Consistently provide an accurate and user-dialable telephone number with each call.
Maintain a consistent Calling Name that aligns with the context.
Ensure that the content and context of calls match the number’s intended purpose throughout its assignment.
Document standard calling patterns.
Refrain from using pre-recorded messages for lead prospecting calls.
Avoid frequently calling unassigned numbers.
While removing a spam or scam tag isn’t a simple task, following these calling practices can enhance your business’s calling outcomes, reduce the likelihood of call blocking, and prevent future unwanted labeling as spam or scam.
Additionally, there’s another option you can explore to distinguish your calls to your customers.
BRANDED COMMUNICATION
With the INFORM® Branded Text Display, you can effectively showcase your business using a customizable 32-character display name.
INFORM is a valuable addition to your calling toolkit. However, it’s important to note that each carrier retains the final authority to label calls based on their individual spam and scam call prevention processes. The only foolproof method to prevent call spoofing is by utilizing INFORM Paired on the T-Mobile network.
INFORM also offers the following advantages:
Protection of your brand from scammers.
Custom branding that remains visible in the phone call log.
Access to superior call data and top-notch analytics to enhance your outbound calling strategy.
INFORM reaches a broad audience, encompassing 2/3 of the U.S. mobile market, equating to over 280 million devices. This provides an added layer of assurance when reaching out to your clients through outbound calls.
Curious to witness INFORM in action? You can experience a free demo today on our website. Discover how INFORM can revolutionize your calls and bolster your defenses against spam and scam callers.
Are you looking for ways to optimize your phone service costs? Managing essential expenses efficiently can be a daunting task. Towner’s Elevate Cloud Savings Calculator is here to simplify the process and help you save big on your cloud expenditures.
Calculate Your Cloud Savings with Ease
Towner’s Elevate Cloud Savings Calculator is a powerful tool designed to assist businesses and organizations in gaining insights into their cloud spending. Whether you’re using Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or any other cloud provider, this calculator will provide you with valuable information to make informed decisions.
Key Features:
1. Real-Time Insights: Our calculator provides real-time data analysis. You can track expenses, identify areas of savings, and make adjustments.
2. Multi-Cloud Compatibility: Analyze spending across cloud platforms, ideal for any provider or complex infrastructure.
3. Customized Recommendations: Uses patterns and costs to recommend cloud resource optimization.
5. Budgeting Assistance: Efficiently manage your cloud budget to prevent overspending
6. Cost Visualization: Visualize your cloud expenses with clear, easy-to-understand charts and graphs, making it simple to communicate your cost-saving strategies to your team or stakeholders.
How It Works
Visit the ServerData Elevate Pricing Calculator website: Go to CLICK HERE
Select Your Cloud Provider: Choose the cloud provider you use from the dropdown menu.
Input Your Data: Fill in the required information, such as your current expenses, usage, and any additional details specific to your organization.
Generate Insights: Click the “Calculate Savings” button to generate real-time insights, recommendations, and cost predictions.
Act on Recommendations: Implement the suggested changes to your cloud infrastructure and budget to maximize savings and improve efficiency.
Expertise: Towner and Intermedia are trusted names in cloud technology, both known for their expertise in helping businesses reduce telecommunication costs.
User-Friendly: The calculator is user-friendly and requires no technical expertise to operate, making it accessible to all team members.
Cost-Effective: Using this calculator is cost-effective compared to hiring expensive cloud consultants to assess and optimize your cloud spending.
Results-Driven: Our calculator is results-driven, helping you see immediate cost savings and plan for the future.
Constant Updates: The calculator is regularly updated to reflect changes in cloud pricing and industry best practices, ensuring you stay ahead of the curve.
Don’t let telecom expenses eat into your budget. Take control of your spending and start saving today with with Towner’s Elevate Cloud Solutions.
In today’s fast-paced business landscape, staying ahead of the competition requires not only efficiency but also innovation. Imagine a communication tool that not only connects your team seamlessly but also empowers them with smart, AI-driven capabilities. Look no further – Intermedia’s Spark AI feature is here to transform the way you collaborate and communicate.
The Power of AI Unleashed
Introducing Spark AI, a groundbreaking feature within the Intermedia communication suite that leverages the power of artificial intelligence to elevate your business interactions. Gone are the days of manual tasks and fragmented communication; Spark AI takes communication to a whole new level by intelligently anticipating your needs and streamlining your workflows.
Key Benefits
1. Smart Scheduling and Reminders
Spark AI becomes your personal assistant, making scheduling a breeze. It analyzes your calendar, identifies optimal meeting times, and suggests slots that work for all participants. No more back-and-forth emails trying to coordinate schedules. Additionally, it sends timely reminders to ensure you never miss an important meeting again.
2. Effortless Document Management
Say goodbye to the hassle of searching for documents across various platforms. Spark AI understands context and retrieves files based on your conversation topics. Whether it’s the latest presentation or a crucial report, you’ll have what you need at your fingertips, without the headache of manual searching.
3. Real-time Transcription and Summaries
Meetings are more productive when everyone is on the same page. Spark AI’s real-time transcription feature captures meeting discussions, creating accurate and detailed transcripts. But it doesn’t stop there – it also generates concise summaries, highlighting action items and key takeaways so you can focus on execution instead of note-taking.
4. Instant Language Translation
In today’s globalized world, communication knows no bounds. Spark AI eliminates language barriers by providing instant translation during chats and video calls. Collaborate seamlessly with colleagues, clients, and partners from around the world without the need for external translation tools.
5. Enhanced Security and Compliance
Intermedia understands the importance of data security and compliance. Spark AI features robust security protocols to ensure that your sensitive conversations and information are safeguarded. Rest easy knowing that your communications are protected at all times.
Embrace the Future of Communication
Spark AI is not just a feature; it’s a game-changer. It empowers your team to communicate more efficiently, make better-informed decisions, and drive productivity to new heights. Say hello to streamlined collaboration and bid farewell to communication barriers.
Ready to experience the future of business communication? Unlock the potential of Spark AI today with Intermedia’s comprehensive communication suite. Elevate your team’s capabilities, enhance your workflows, and embrace the era of intelligent communication.
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Companies frequently utilize IVR systems to manage initial customer interactions, aiming to deliver prompt and precise service that aligns with customers’ preferences for efficiency and accuracy.
Nevertheless, despite desiring its convenience, numerous callers often find automated systems to be exasperating. A study reveals that close to 50% of callers encounter difficulties while navigating IVR (Interactive Voice Response) systems.
Notable Takeaways:
IVR, an automated technology, empowers callers to manage transactions and inquiries effectively.
Leveraging IVR effectively yields various benefits such as enhanced employee efficiency and elevated customer satisfaction.
Establishing IVR is a straightforward process with the assistance of a hosted contact center provider.
Craft an IVR system that delights your customers by steering clear of convoluted menus, prolonged hold times, and impersonal messages.
Thanks to advancements in artificial intelligence, IVR is rapidly evolving, enabling callers to engage in more natural interactions.
What is IVR
“Interactive Voice Response” (IVR) is an acronym that refers to a technology known as an automated telephone system. It enables callers to interact with the system by selecting menu options through either voice response or touch-tone inputs. Advanced IVR systems have the capability to handle straightforward requests that go beyond the limitations of predefined menu options.
How it works
IVR works together with other software features in a cloud-based contact center to improve customer support. Typically, it combines with an automatic call distribution (ACD) system to handle and direct calls effectively.
Here’s how it works: When callers first connect, they hear an automated greeting that asks for information about the reason for their call. Callers can respond by speaking or by entering information on the keypad. IVR understands their response and guides them to the appropriate section of the menu until they complete their task.
If the inquiry requires assistance from a human agent, IVR passes on the necessary details to the ACD. The ACD can then connect the caller with the right agent who possesses the skills to address their request.
It has huge benefits
IVR proves beneficial for companies dealing with high call volumes by reducing the reliance on human agents. This approach helps businesses save on the costs associated with hiring additional staff. Additionally, agents experience greater job satisfaction as their workloads are reduced, and they deal with fewer mundane issues.
Furthermore, an automated IVR system minimizes errors in customer service requests. Callers are efficiently directed to the appropriate agents and receive prompt confirmation of the successful resolution of their inquiries.
Customers also value the effectiveness of a well-functioning IVR system. It enables callers to swiftly handle tasks without the need to wait for a human agent. For instance, customers can easily check their account or shipment status.
Moreover, IVR is particularly advantageous for customers who prioritize security and confidentiality. The system securely accepts payment details and verifies transaction success. This added layer of security allows clients to avoid sharing their credit card or checking account numbers with another individual.
How to setup your IVR
Modern IVR systems offered by leading communication providers, like Intermedia, no longer demand extensive coding expertise. You can easily program a multilingual menu in just a few simple steps.
The optimal configuration involves utilizing a hosted contact center subscription that includes IVR features. Using your administrative dashboard, you can input prompts and menu options according to your preferences.
Additionally, you have the flexibility to establish specific behaviors based on schedules, such as holidays or non-business hours. With the assistance of a reliable communications provider, you can have your system up and running in as little as five minutes!
Overcoming common challenges and avoiding mistakes.
Here’s how you can tackle these issues:
Clear and Concise Prompts: Craft clear and concise prompts that guide callers efficiently. Avoid lengthy or confusing messages that might frustrate or confuse callers.
Intuitive Menu Design: Design your menu options in a logical and intuitive manner. Keep the menu structure simple and easy to navigate, allowing callers to reach their desired destination quickly.
Minimize Complex Menus: Avoid creating complex and lengthy menus. Streamline the options and keep the menu hierarchy shallow to prevent callers from getting lost or overwhelmed.
Effective Call Routing: Implement an intelligent call routing system that directs callers to the appropriate department or agent based on their needs. Ensure your routing rules are accurate and up to date.
Regular Testing and Monitoring: Regularly test and monitor your IVR system to identify any glitches or bottlenecks. Make necessary adjustments to improve the caller experience and optimize system performance.
Human Assistance Option: Offer a human assistance option, such as the ability to speak with a live agent, for more complex or sensitive inquiries. Strike a balance between automation and human interaction to provide the best possible customer experience.
Continuous Improvement: Gather feedback from callers and analyze data to identify areas for improvement. Continuously refine and optimize your IVR system based on customer feedback and evolving needs.
By following these guidelines and continuously refining your IVR system, you can overcome common challenges and mistakes, providing a seamless and satisfying experience for your callers.
What industries should be utilizing IVR
IVR offers benefits to businesses across various industries. If your business deals with significant call volume, it’s worth exploring the advantages of IVR in the following sectors:
Healthcare: Medical professionals can save time and enhance patient care through IVR. Clients can securely receive confidential results, schedule treatments, and complete questionnaires.
Finance: Account-holders can efficiently manage important tasks and access account details with IVR. For instance, individuals can swiftly make changes to their investment portfolios.
Education: Parents and students can stay updated with IVR by obtaining reports from schools. Families can conveniently check grades and attendance records.
Moreover, any business operating in an industry where exceptional customer service is crucial should consider leveraging IVR to efficiently support their clients.
Artificial Intelligence (AI) is playing a significant role in enhancing IVR systems
Here’s how AI is improving IVR:
Natural Language Processing (NLP): AI-powered IVR systems employ NLP to understand and interpret human speech more accurately. This enables callers to have more natural and conversational interactions with the system, reducing the need for rigid menu-driven navigation.
Advanced Speech Recognition: AI enhances speech recognition capabilities, allowing IVR systems to accurately transcribe and understand spoken words. This enables callers to provide responses verbally, eliminating the need for keypad inputs in many cases.
Intelligent Call Routing: AI algorithms analyze caller data and context to intelligently route calls to the most appropriate department or agent. This ensures that callers are quickly connected to the right resource, improving efficiency and customer satisfaction.
Personalized Customer Experience: AI-powered IVR systems can access customer data and history, enabling personalized interactions. Callers can receive tailored recommendations, relevant information, and proactive assistance based on their specific needs and preferences.
Self-Service Automation: AI enables IVR systems to handle more complex requests beyond simple menu options. With AI capabilities, IVR systems can provide automated self-service solutions for tasks like balance inquiries, order tracking, or troubleshooting, reducing the need for human intervention.
Continuous Learning and Improvement: AI algorithms can learn from interactions and customer feedback, continuously improving the IVR system’s performance. This allows for ongoing optimization and refinement of the system to provide a better user experience over time.
In summary, AI is revolutionizing IVR by enabling natural language understanding, intelligent call routing, personalized experiences, self-service automation, and continuous learning. These advancements result in more efficient, intuitive, and effective IVR interactions, enhancing the overall customer experience.
Find out more about how Towner and Intermedia can make your Contact Center’s IVR Easy
You can feel confident that your private data is safe with Towner’s comprehensive security guide . Our Triple Shield Security takes a multipronged approach to protecting your business data with technologies that address three potential points of vulnerability – protecting user access, securing applications, and defending the cloud infrastructure. Our system utilizes state-of-the-art technologies designed to constantly monitor for, and defend against, malicious intruders.
Our comprehensive security platform provides comprehensive security features that are constantly evolving in order to respond to, and help mitigate, potential threats. The platform capabilities and the technologies it employs are regularly examined and reviewed by our security team to help ensure an extremely secure communications and collaboration experience that can be trusted to protect you and your businesses.
INFRASTRUCTURE & NETWORK SECURITY
We invest considerable human and capital resources to help ensure high levels of security and protection that give you peace of mind. We understand that if you’re to trust us with your communications and data, you need to understand how we’ll protect it. Vigilance is essential to keeping your business safe.
Highly Secure Datacenters Our cloud is hosted in geographically dispersed, highly secure and monitored datacenters by certified tier-three providers. All of the datacenters used to deliver the Elevate service are either ISO 27001-certified or are subject to regular SOC security audits. Each of the world-class datacenters that are used in the delivery of the Elevate service also adhere to adheres to strict standards in physical security. Each datacenter is closely monitored and guarded 24/7/365. Secure access is strictly enforced using the latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors, and controlled ID key-cards.
Infrastructure Protection System and network security is important to us and our customers. In order to maintain a secure infrastructure, Elevate is supported by several layers of security controls in operation. These controls include processes for managing user access to critical systems and devices, formal policies for authentication and password controls, and configuration standards for firewalls. Secure VPN and two-factor authentication (2FA) are widely utilized across the Elevate infrastructure to prevent unauthorized access.
We also implemented several monitoring controls to identify potential security threats and notify relevant personnel of the severity of the threat. Firewalls are in place and configured to prevent unauthorized communications. Network-based monitoring detection systems are configured to detect attacks or suspicious behavior, and vulnerability scans are performed to identify potential weakness in the security and confidentiality of systems and data.
We also run advanced, next-generation antivirus technology across our systems to help detect and deter malicious computer usage that often cannot be caught by a conventional methods. The technology monitors for unusual patterns and behaviors, alerting security engineers of suspicious activity, 24x7x365. This endpoint technology can also help prevent attacks against vulnerable services; data-driven attacks on applications; host-based attacks such as privilege escalation; unauthorized logins and access to sensitive files; and malware (e.g., viruses, Trojan horses, and worms).
We utilize a combination of commercial and proprietary security tooling to assist with threat and vulnerability management; security information event management; identity, access, and password audits; secrets and key management; managed detection and response; secure development lifecycle; managed security operations; and bug bounty programs. We also perform regular penetration testing and/or red team assessments on our applications and systems infrastructure using respected independent cybersecurity consultants on at least an annual basis.
Other security highlights:
Commercial-grade edge routers are configured to resist IP-based network attacks
We subscribe to Distributed Denial of Service (DDoS) protection through a leading provider of network security
Our production network is physically and logically separated with highly restricted access and multiple authentication levels
Operational functions include monitoring, system hardening, and vulnerability scans
Employee Security Our employees, regardless of role, undergo rigorous background checks. Employee access to systems, applications and networks is strictly controlled using two-factor authentication and role-based access control. Access to servers is restricted to a limited number of authorized engineers and monitored regularly.
Dedicated Security Staff and Monitoring We employ a dedicated, full-time security staff who are certified in information security. This team is involved with all aspects of security, including log and event monitoring, penetration testing, incident response, managing endpoint protection, vulnerability management, perimeter defense, service and architecture testing, and source code reviews.
DATA PROTECTION & PRIVACY
We are committed to protecting the privacy of your data and making sure you have full visibility regarding where and how it’s used. Your cloud contains extremely valuable and confidential content, including intellectual property, customer data, financial information, and sensitive personal data. You need to have confidence in how it’s stored and managed.
Locations of Data Handling/Storage We maintain datacenter locations in the Eastern and Western United States, Canada, the United Kingdom, Germany, Australia, and Japan. With respect to user content that is processed through the Elevate service, we generally aim to handle and store such data in the customer’s geographic region, when possible. As of the date of this report, the core components of the Towner service are able to be delivered through the following datacenter locations: • Voice Services: Any of our global datacenter locations • ShareSync: United States, Canada, United Kingdom, and Japan • Online Meeting/Chat: United States
In instances where a particular service is not able to be serviced through a datacenter in a customer’s geographic region, the user content will generally be handled and stored in the datacenter closest to the customer’s location. Business and financial information related to Towner accounts, such as billing, order history and account contacts, is processed and stored in the United States.
Data Encryption Data encryption protects sensitive customer and call data from unauthorized access. In addition, numerous national, local, and industry regulations regarding customer and patient privacy mandate encryption of data. We employ encryption, both in transit (using TLS encryption) and at-rest (using AES 256-bit keys), as an essential component of our “secure-by-design” product architecture to help keep your data private and secure. Data encrypted while at rest includes voicemails, call recordings, meeting recordings/chat/notes, chat and SMS history, chat attachments, and ShareSync files.
PHONES/DEVICES/APP SECURITY
Encryption technology is important to keep conversations and data secure from prying eyes. However, encryption only tells part of the story. We have several technologies designed to keep intruders from accessing your internal systems and apps.
Secure Handset Protection To verify that phones and devices are secure from cyber threats and attacks like eavesdropping, we require strong passwords on all SIP endpoints. Each device is securely provisioned using “HTTPS” with mutual authentication to prevent intrusion.
Authentication for Elevate Apps Elevate Desktop and Mobile Apps allow users to use their business phone system while working remotely or on-the-go. These apps can require a username and password and can also be enabled with 2-factor authentication for access.
Google Chromium Browser Security Platform The Elevate Desktop App is built using Google Chromium browser technology. It makes use of the very latest security enhancements available and is updated regularly to keep current with the latest security patches. Chromium’s architecture focuses on preventing attacks from persistent malware, transient keyloggers, and file theft.
MONITORING & DETECTION
Automated 24/7 Toll Fraud & Threat Detection We monitor call patterns to international (and high-cost) locations on a constant basis and consistently look to improve our fraud monitoring systems. If any customer exceeds the call thresholds for any international areas, we will disable international calling and notify the purchaser, informing them that international calling has been disabled based on possible fraudulent activity. To protect the customer, we will not re-enable international calling until the account holder has given us authorization. Additionally, we employ active monitoring to detect and notify customers of suspicious login activity and unrecognized devices on their network.
Spam Caller Protection* Every account is enabled with Spam Caller Protection – helping to keep you and your employees free from calls originated by autodialers and known fraudsters. It allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or block them. This protection extends to every device, including the Desktop and Mobile Apps
SECURITY & COMPLIANCE
SOC 2 SOC 2 is a technical audit specifically designed for service providers who store customer data in the cloud. We have a SOC 2 report from an independent auditor that has validated that, in their opinion, our controls and processes are effective in minimizing risk and exposure to this data.
PCI-DSS The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store, or transmit credit card information maintain a secure environment.
The payment processing system that supports Elevate has passed these strict testing procedures and is compliant with PCI DSS. This helps ensure that your payment information will not be accessed by unauthorized parties or shared with unscrupulous vendors.
GDPR and Other Privacy Regulations We have extensive experience managing a highly secure infrastructure and complying with complex regulations. We are committed to comply with the EU’s General Data Protection Regulation (GDPR) and other privacy regulations across our services. We maintain a security environment that meets the requirements of the GDPR, and we offer Data Processing Agreements (DPAs) to our partners and customers to help assure them that our processing and handling of their data will meet applicable regulatory standards, including all required security measures.
Healthcare Industry Security Compliance Countries around the world impose strict legal and regulatory requirements on the handling of medical and other health-related information by healthcare providers. Our robust set of security features enables customers in the healthcare industry to configure Elevate to help them comply with those stringent requirements. For instance, Elevate offers a range of security settings, and a Business Associate Agreement (BAA) is available upon request, to support businesses in their efforts to comply with the administrative, physical, and technical standards required by the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Telecommunications-Related Security Requirements Consumers are understandably concerned about the security of the sensitive, personal data they provide to their service providers. Many countries’ telecommunications regulations include encryption and other security-related requirements applicable to data processed and stored in connection with the services, and we are committed to complying with those requirements wherever we offer our services. As just one example, the United States Federal Communications Commission (FCC) requires carriers like us to establish and maintain systems designed to ensure that we protect our subscribers’ Customer Proprietary Network Information (CPNI), and we file an annual certification documenting our compliance with these rules
ELEVATE SECURITY FEATURES AND CONTROLS
Calling – The account administrator can request TLS transport for desktop telephones
Mobile Softphone – TLS transport can be enabled in application settings to enable encrypted signaling
Call Recording – The account administrator can control call recording on a per user basis. Call recording can be activated on demand by the user
Voicemail to Email – Voicemail to email is a convenient feature but for maximum security it can be disabled per user
Voicemail Transcription – Voicemail transcription can be enabled or disabled on a per user basis for maximum security
Visual Voicemail – Visual voicemail is available in the Desktop and Mobile apps and is protected by the same robust access controls including optional 2FA
Desktop Softphone – The Desktop Softphone uses TLS and SRTP to ensure communication is always encrypted
Chat – Chat messages are encrypted both at rest and in transit
ShareSync – Share data is encrypted both at rest and in transit
Online Meeting meetings, chat, notes – This data is encrypted at rest and in transit. WebRTC technology is used to encrypt meetings
Integrations – Integrations vary depending upon the 3rd party system, but typically use REST over HTTPs transport for encryption
Administrator Control Elevate features many flexible security features that allow the system administrator granular control over their security policies.
Administrator-defined passwords – Elevate supports both user and administrator-defined passwords for access to services
No compromised passwords – Elevate users benefit from password validation services; this prevents users from selecting passwords which are known as compromised
Forced password resets – Administrators can force all users to change their passwords, either for administrative reasons or company policy reasons
Custom password policies – Password policies can be defined to align with existing business practices or policies
Flexible password expiration – Password expiration can be defined to align with existing business practices or policies
Dynamic blocking feature – Administrator-defined policies monitor unsuccessful logon attempts and can dynamically restrict and release user accounts. This feature can be fully customized to align with existing business practices or policies
Two-Factor Authentication (DoubleSafe)
This additional security layer can be activated for Elevate, Online Meeting, Contact Center and ShareSync applications. Two-factor authentication (2FA) requires an additional authentication challenge to access Elevate services. This feature is fully configurable to suit your business needs. 2FA supports Push Notification via the DoubleSafe mobile application, SMS messaging and voice calls. 2FA can be enabled on a per-user or per-organization basis and supports challenges for every login, daily, weekly, monthly or only when logging into Elevate services from a new device. DoubleSafe is included with every Towner Elevate account.
From 2021 to 2026, the global market for VoIP (Voice over Internet Protocol) is expected to grow by nearly $20 billion. One of the main drivers of this increase is business usage, which has accelerated recently because of the COVID-19 pandemic. Many businesses let their employees work from home for the first time during the pandemic, so they had to switch to a phone solution that would let them run operations remotely while maintaining security.
Many adopted VoIP, the digital form of voice communications, and other cloud-based communications platforms to make their teams more flexible.
But for small businesses, VoIP offers far more than increased flexibility. It provides important benefits that can enhance the customer experience and drive growth. Let’s look at the main benefits of VoIP for small business so you can decide if you should modernize your company’s phone system.
1. Lower Business Phone Costs
Because VoIP sends voice data over the internet instead of relying on phone lines, your small business will see lower operational and calling costs. Businesses see about a 30 percent drop in phone bill costs when they switch to VoIP, and they can save as much as 75 percent on operating costs.
You don’t have to maintain separate networks for your data and voice, letting you consolidate your expenses.
Your business can avoid expensive landline setup fees because you don’t need to pay for a PBX (Private Branch Exchange) system, hubs, switches, telephone adaptors, and other hardware.
With a virtual number rather than one that’s connected to a physical landline telephone, you can save on both local and international calls.
With hosted VoIP, you can easily use a cloud-based communications platform that lets your employees communicate from anywhere via video conferencing or voice. With this capability, your business can save on office space.
2. High Call Quality
As long as your business has a strong internet connection and adequate bandwidth, your customers and employees will experience excellent call quality. Your business also has more control over call quality with VoIP because you can use a headset or microphone and adjust the settings to create the sound you want.
3. Advanced Call Features Without High Costs
One of the biggest benefits of VoIP for small business is functionality. VoIP and cloud-based communications technology have been evolving rapidly in recent years, so you can find a provider that offers a rich set of useful features when comparing platforms.
With a modern VoIP solution, features like call forwarding, Interactive Voice Response (IVR), call recording, analytics, auto attendant, call queuing, and integration with your other business applications are the norm rather than the exception. These tools can help you better serve your customers because you can improve call flows and gain insights into performance.
With a landline business system, you’d likely need to invest in a high-priced PBX system and pay add-ons for extra features.
4. Better Security with the Right Provider
Just as your business has access to more call features with VoIP, you also have more security tools in your toolbox. That’s why – despite the fact that both landline calling and internet-based calling have vulnerabilities – you can create a more secure system with a properly configured VoIP phone system.
With VoIP, your business can use the following tools to increase security:
End-to-end encryption to prevent eavesdropping
Endpoint security
Two-factor authentication for call apps
SPAM call blocking and tagging
To ensure top-notch security, you also want to choose a hosted phone system provider that lives up to extremely high standards regarding data center, network, and product protection.
5. Employees Can Work from Anywhere with VoIP
Another game-changing benefit of VoIP is work flexibility. Once you modernize your phone system with internet-based calling, your staff can work from anywhere. That means your organization can go fully remote or use a hybrid model, where some employees come into the office for at least part of the week.
This work-from-home option makes your business more flexible – if people can’t be in the office, whether it’s because they’re traveling, they prefer working from home, or there’s an emergency that won’t let them, operations can continue as usual when your phone system is hosted in the cloud.
But there’s more to it. Being a work-from-anywhere small business might also help you attract and retain talent – according to surveys conducted by Morning Consult and Owl Labs, 30 to 40 percent of American workers would consider leaving their job if their employer required them to work in the office full-time.
6. Digital Calls Are Just the Beginning
When your small business uses VoIP technology, you can get far more than digital voice communications. You can choose a system that includes all the important communication channels under one umbrella. A cloud-based unified communications system, or UCaaS (unified communications as a service), combines:
Voice
Video conferencing
Chat
File sharing
You can also integrate with your contact center solution, enabling your employees to provide an even better customer experience.
Empower Your Small Business with VoIP
If you’re considering switching to a modern phone system, explore the options offered by Towner.
We have the cloud communications solutions your organization needs to take advantage of all the benefits of VoIP and transition to a work-from-wherever organization, including Unified Communications, Contact Center software, and more. Even better, we make cloud migration and onboarding worry-free. Contact us to learn more.
