In today’s fast-paced business environment, effective communication and seamless collaboration are crucial for success. We’re thrilled to announce Intermedia Contact Center is now Certified for Microsoft Teams, enhancing our service offerings!

Contact Center for Microsoft Teams

Why This Partnership Matters

Intermedia a leader in cloud solutions, has been a trusted Microsoft Gold Certified Partner for over 15 years. This new certification signifies our commitment to delivering reliable, scalable, and high-performance solutions that meet Microsoft’s stringent standards. Teams users can now access Intermedia Contact Center’s innovative features confidently from anywhere with this certification.

Advanced Features That Set Us Apart

Towner’s Intermedia-powered Contact Center offers cloud-based features to enhance business communication and customer service.

• Omni-Channel Design: Manage customer interactions through multiple channels, including phone, email, and SMS, ensuring you never miss an opportunity to connect with your customers.
• Advanced Call Routing & Automated Workflows: Optimize efficiency with intelligent call routing and automated processes that streamline operations and reduce handle times.
• Quality Control & Reporting: Leverage extensive analytics to monitor performance and implement improvements, ensuring top-notch service quality.
• SPARK AI Technology: Enhance your service with AI-driven insights, including AI Transcription for calls and voicemails, AI Transcription Redaction, AI Interaction Summary View, AI Agent Evaluator, AI Chatbot, and AI Sentiment Analysis.

How This Will Improve Your Business

Increased Productivity: Equip your team with intelligent tools to handle customer interactions more efficiently, reducing handle times and improving first contact resolution. This leads to higher productivity and better use of resources.

Enhanced Customer Experience: Ensure every customer touchpoint is exceptional with advanced analytics and AI-driven insights. By understanding customer sentiment and providing timely, accurate responses, you can significantly boost customer satisfaction and loyalty.

Seamless Integration: With our solution Certified for Microsoft Teams, you can trust in a seamless, reliable integration that enhances your existing Teams capabilities. This means smoother transitions, fewer disruptions, and a more cohesive communication strategy.

Recognized Leadership

Towner’s dedication to working with the most innovative partners has not gone unnoticed. Recently Intermedia was recognized by Aragon Research as a Leader in The Aragon Research Globe™ for the Intelligent Contact Center for SMB 2024, Intermedia and Towner continue to lead the way in providing advanced communication tools to businesses. This recognition highlights our commitment to excellence and our ability to deliver cutting-edge solutions that meet the evolving needs of businesses today.

Empower Your Team

“Intermedia is dedicated to revolutionizing workplace collaboration and customer service excellence,” said Irina Shamkova, EVP of Product Management at Intermedia. “Our certified Contact Center solution powered by SPARK AI empowers Microsoft Teams users to achieve new heights of productivity and customer satisfaction.”

Discover More

To learn more about how Microsoft Teams integrated with Towner’s Contact Center can transform your business, visit Towner Contact Center for Microsoft Teams.

Stay ahead of the curve and enhance your business communication with the trusted solutions from Intermedia and Microsoft Teams. Your journey to improved productivity and customer satisfaction starts now.