We’re thrilled to announce an exciting new partnership between Towner and Centriq, designed to bring the power of AI to your fingertips! As a valued Towner customer, you’re invited to join Centriq AI Training for Business, where you’ll gain hands-on experience with cutting-edge AI tools like ChatGPT-4 and DALL-E.
Starting July 10th, this remote workshop runs every Wednesday from 2-4 p.m. until July 31st. It’s your chance to dive deep into practical applications of AI, guided by expert instructors through demos, collaborative sessions, and real-world exercises.
But here’s the best part: As a Towner customer, you get an exclusive discount of $250 per person! This is an unparalleled opportunity to enhance your skills and lead the way in AI innovation.
Ready to turn theory into practice? Secure your spot now at centriq.com/towner-offer. Let’s embark on this AI journey together!
Tech enthusiasts and industry experts know the value of enhancing a great product. In the realm of customer service, seasoned pros achieve this through contact center integrations.
At Towner, we share this vision. That’s why we offer a wide range of integrations for our cloud communications solutions in our App Marketplace.
Discover how you can streamline your workflows with our contact center integrations, creating a superior platform for your team and delivering enhanced service to your customers.
Key Points:
Software integrations allow two different programs to automatically share information seamlessly.
Contact center integrations boost productivity, enhance analytics, and improve the customer experience.
Towner offers numerous pre-built integrations with popular applications.
Developers can create custom APIs to integrate your preferred business software.
Understanding Contact Center Integrations
Software integration connects two different applications, enabling seamless data sharing and real-time updates. In the context of contact centers, this means linking your cloud contact center platform with other business software to handle various tasks.
This connectivity is achieved through application programming interfaces (APIs), which set the rules for real-time communication between the two programs.
Many top-tier solutions, like Towner’s, come with pre-built integrations for popular industry software, offering immediate functionality.
But what if your preferred software doesn’t have a pre-built integration? No problem! With an API platform, developers can integrate any software into your contact center for complete functionality.
How Integrations Benefit Your Business
Contact center integrations combine the power of distinct software for enhanced efficiency and productivity. Your agents spend less time on data entry and information verification as systems automatically update each other. This frees up your team to focus on critical problem-solving tasks that require a human touch.
For instance, 74% of companies use customer relationship management (CRM) software. With contact center integration, agents can call customers directly from the CRM. As client information is collected in the contact center software, it seamlessly populates the CRM with relevant data.
Faster data collection leads to better analytics. More information is gathered, and business programs process it quickly to provide insights that optimize your contact center operations.
Ultimately, this results in a superior customer experience. Enhanced service drives customer retention and increases opportunities for cross-selling and upselling, leading to higher revenues.
Towner’s 6 Favorite Integrations
1. Salesforce
Salesforce holds a dominant 20% share of the CRM market. If you’re already using Salesforce, you can integrate it with Towner Contact Center to make calls directly from the app and automatically log call details and other important data in your client records.
2. Slack
Many hybrid and remote teams use Slack and seek to enhance its functionality by integrating it with their contact center. This integration enables real-time alerts, allowing you to quickly deescalate issues and maintain smooth operations.
3. Zendesk
Zendesk is a widely-used CRM known for its user-friendly interface, making it one of our top contact center integrations. A standout feature is the screen pops, which automatically display customer information when you receive an incoming call.
4. ServiceNow
If you manage your workflows in ServiceNow, enhance customer journeys with contact center integration. Effortlessly log call details and maintain records of interactions within client files.
5. NextGen
Medical facilities require contact center integrations that streamline communications while adhering to regulatory compliance. Towner’s contact center integration with NextGen accelerates patient verification by automatically displaying a secure dashboard with relevant information for each incoming call. This saves your agents time by eliminating the need to search for patient details.
6. ConnectWise
Managed service providers can leverage the pre-built ConnectWise integration to enhance customer service. This integration requires minimal training and implementation costs, allowing agents to quickly improve efficiency while supporting clients.
Choose the Platform with the Best Contact Center Integrations Today
Elevate your team with Towner Contact Center integrations. Contact us today to learn how our platform can help you deliver the ultimate customer experience.
As artificial intelligence becomes more advanced and conversational, the aversion to “talking to a machine” is steadily diminishing. In fact, 73% of consumers now expect websites to incorporate AI chatbot programs as a self-service option.
Whether you’re already leveraging chatbots and seeking to maximize their value, or you’re new to these tools and looking for ideas on where to begin, we’ve got you covered.
Explore practical ways to utilize AI chatbot applications to boost customer service and enhance employee efficiency.
Key Points:
Strategically decide when to use proactive chatbots that initiate conversations and reactive ones that respond to user interactions.
Key chatbot applications include customer support, reservations, surveys, and lead qualification.
AI chatbots can also function as virtual assistants, enhancing employee productivity.
Proactive vs. Reactive: Choosing the Right AI Chatbot Strategy for Your Business
Proactive chatbots initiate interactions with users without any prompting, often popping up to offer assistance or share reminders.
On the other hand, reactive chatbots respond to user actions or requests. When a person seeks help from your team, the chatbot attempts to address the issue before escalating it to a human agent.
Deciding Which One To Use
Just as you wouldn’t want to be overly pushy in person, avoid having proactive chatbots pop up too frequently, disrupting the user experience. Place proactive chatbots in locations where they are likely to be necessary or welcomed by users.
For example, an AI chatbot could appear shortly after a visitor lands on your homepage, asking them what they’re looking for and directing them to the appropriate sections of your site.
On a blog post, the user’s primary intent is usually to read the content, so a chatbot appearing at the start could be intrusive. Instead, place a proactive chatbot at the end of the post to serve as a call to action, encouraging further engagement or conversions.
Reactive chatbots are generally suitable as an initial response to user requests. If the user prefers to interact with a human, they can request it specifically from the system.
Key AI Chatbot Application Use Cases
There are countless ways to utilize AI chatbots, but these examples are a great starting point.
1. Customer Support and Experience
Customer support is often the first application for an AI chatbot. The main goal is to ensure customers feel promptly attended to whenever an issue arises.
The chatbot can begin by answering common questions or directing users to helpful resources such as videos or articles. For more complex issues, it can escalate the matter to a human agent or create a support ticket for a quick callback.
Additionally, chatbots can facilitate basic account management in a secure environment. With natural language processing, customers can easily handle tasks like payments and transfers using simple conversational inputs.
2. Tailored Discounts and Special Offers
When a customer browses your site, they might also be checking out your competitors for the best deal. If the person is a returning customer, the chatbot can analyze their browsing and purchase history, along with other interactions, to determine if they qualify for a special discount.
This personalized approach is often more effective than generic, time-limited promotions or coupons that appear when users are about to leave.
3. Lead Qualification and Customer Surveys
For significant purchases that involve a longer sales cycle and multiple interactions, AI chatbots can effectively engage prospects in the early stages of the buyer’s journey. Users are often more willing to respond to chatbot queries than to emails or phone calls, leading to higher conversion rates.
Additionally, chatbots can gather valuable insights through quick polls or surveys, helping you understand customer preferences and improving your marketing and sales strategies.
4. Personalized Product Recommendations
When a customer repeatedly searches your site for similar items without making a purchase, the chatbot can step in with personalized product recommendations. This approach is often more helpful and engaging than a generic abandoned cart notification.
5. Simplifying Reservations
Even with a well-designed website, some users may find it challenging to navigate the reservation process. An AI chatbot can serve as the perfect virtual assistant, guiding users step-by-step to make reservations effortlessly.
6. Secure and Confidential Interactions
Some customers prefer not to discuss sensitive information with a human agent. Your AI chatbot can handle inquiries and provide account details while adhering to strict privacy and data protection regulations, ensuring secure and confidential interactions.
7. Timely Notifications and Updates
Keeping customers informed with relevant news updates can add significant value, especially in the B2B market. If you’re in an industry where timely information is crucial, such as finance, a proactive chatbot can share important bulletins and reminders with your clients.
8. Streamlining Hiring, Training, and Work Tasks
AI chatbots aren’t just for customer service; they’re valuable tools for your employees too. In human resources, chatbots can interact with and qualify prospective hires, making the recruitment process more efficient.
Additionally, employees can use AI assistants to handle repetitive tasks, answer questions, translate information, summarize text, and manage various other assignments, boosting overall productivity.
9. Reducing Costs
By automating customer interactions and routine tasks, AI chatbots can reduce the need for a large support team, leading to significant cost savings. This makes them a cost-effective solution for businesses of all sizes.
10. Improving Data Collection and Analysis
Chatbots can gather valuable data on customer preferences, behavior, and feedback. This information can be analyzed to gain actionable insights, helping you make informed business decisions.
Integrate Your AI Chatbot with a World-Class Contact Center
Whatever AI chatbot application you choose, it should be part of a robust contact center solution. For a cloud-based service that enables smarter customer engagement, reach out to us at Towner Communications to learn about our world-class software.
In today’s fast-paced business environment, effective communication and seamless collaboration are crucial for success. We’re thrilled to announce Intermedia Contact Center is now Certified for Microsoft Teams, enhancing our service offerings!
Contact Center for Microsoft Teams
Why This Partnership Matters
Intermedia a leader in cloud solutions, has been a trusted Microsoft Gold Certified Partner for over 15 years. This new certification signifies our commitment to delivering reliable, scalable, and high-performance solutions that meet Microsoft’s stringent standards. Teams users can now access Intermedia Contact Center’s innovative features confidently from anywhere with this certification.
Advanced Features That Set Us Apart
Towner’s Intermedia-powered Contact Center offers cloud-based features to enhance business communication and customer service.
Omni-Channel Design: Manage customer interactions through multiple channels, including phone, email, and SMS, ensuring you never miss an opportunity to connect with your customers.
Advanced Call Routing & Automated Workflows: Optimize efficiency with intelligent call routing and automated processes that streamline operations and reduce handle times.
Quality Control & Reporting: Leverage extensive analytics to monitor performance and implement improvements, ensuring top-notch service quality.
SPARK AI Technology: Enhance your service with AI-driven insights, including AI Transcription for calls and voicemails, AI Transcription Redaction, AI Interaction Summary View, AI Agent Evaluator, AI Chatbot, and AI Sentiment Analysis.
How This Will Improve Your Business
Increased Productivity: Equip your team with intelligent tools to handle customer interactions more efficiently, reducing handle times and improving first contact resolution. This leads to higher productivity and better use of resources.
Enhanced Customer Experience: Ensure every customer touchpoint is exceptional with advanced analytics and AI-driven insights. By understanding customer sentiment and providing timely, accurate responses, you can significantly boost customer satisfaction and loyalty.
Seamless Integration: With our solution Certified for Microsoft Teams, you can trust in a seamless, reliable integration that enhances your existing Teams capabilities. This means smoother transitions, fewer disruptions, and a more cohesive communication strategy.
Recognized Leadership
Towner’s dedication to working with the most innovative partners has not gone unnoticed. Recently Intermedia was recognized by Aragon Research as a Leader in The Aragon Research Globe™ for the Intelligent Contact Center for SMB 2024, Intermedia and Towner continue to lead the way in providing advanced communication tools to businesses. This recognition highlights our commitment to excellence and our ability to deliver cutting-edge solutions that meet the evolving needs of businesses today.
Empower Your Team
“Intermedia is dedicated to revolutionizing workplace collaboration and customer service excellence,” said Irina Shamkova, EVP of Product Management at Intermedia. “Our certified Contact Center solution powered by SPARK AI empowers Microsoft Teams users to achieve new heights of productivity and customer satisfaction.”
Stay ahead of the curve and enhance your business communication with the trusted solutions from Intermedia and Microsoft Teams. Your journey to improved productivity and customer satisfaction starts now.
Request A Demo
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In today’s fast-paced digital landscape, staying ahead of the curve means leveraging the best tools and partners available. We at Towner are thrilled to announce that our partner, Intermedia, has achieved a significant milestone, solidifying their position as a leader in delivering top-notch customer experiences. With their latest Microsoft Certification, Intermedia continues to prove why they are an industry frontrunner, and we, as their premier partner, are excited to bring these unparalleled solutions to you.
What Being A Microsoft Teams Certified Partner Means for Your Business
As Intermedia’s premier partner, Towner now offers you the best-in-class solutions that are Microsoft Teams Certified. This certification is not just a badge; it’s a testament to the rigorous standards and exceptional capabilities that Intermedia brings to the table. Here’s why this matters:
Seamless Integration:
Microsoft Teams Certification ensures that the solutions we provide integrate flawlessly with Microsoft Teams, enhancing your business communication and collaboration.
Reliability:
Certified solutions provide you with robust, reliable, and secure tools, all tested and verified by Microsoft.
Enhanced Customer Experience:
Intermedia’s certified solutions streamline your customer interactions, making them more efficient and ensuring better satisfaction and loyalty.
The Power of Partnership
Partnering with Intermedia allows Towner to offer you a comprehensive suite of solutions that are both innovative and trustworthy. Our collaboration means you benefit from:
Cutting-edge Technology:
Access to the latest advancements in customer experience management.
Expert Support:
Our teams are trained and equipped to support your business needs, ensuring you get the most out of your technology investments.
Scalability:
As your business grows, our solutions can scale with you, providing the flexibility needed in today’s dynamic market.
Why Choose Towner?
At Towner, we pride ourselves on being more than just a service provider. We are your partners in success. Here’s what sets us apart:
Industry Expertise:
With years of experience and deep industry knowledge, we understand the unique challenges businesses face today.
Customer-Centric Approach:
Your success is our priority. We work closely with you to tailor solutions that meet your specific needs.
Proven Track Record:
Our partnership with Intermedia and Microsoft Teams Certification speaks volumes about our commitment to excellence.
In a world where customer experience can make or break a business, having the right tools and partners is crucial. With Towner and Intermedia by your side, you’re not just getting certified solutions; you’re getting a team dedicated to your success.
Ready to take your business to the next level with Microsoft Teams Certified solutions? Contact us today and discover how Towner can help you deliver exceptional customer experiences
Customer service automation is an excellent tool to simplify processes and free up your team to concentrate on customer interactions. In fact, Gartner forecasts that by 2025, 85% of companies will ramp up their use of automation.
If you haven’t yet integrated automation in your contact center and communication strategies, you might be missing out. A key component of this automation is automated call routing.
Why might this technology outperform human operators in delivering personalized customer service? Let’s explore how automated routing functions and why it’s essential for your business.
Key Points:
An automated call routing system ensures calls are directed to the right agents in your contact center.
It operates on preset rules to assess, queue, and assign calls effectively.
Today’s contact center technology allows effortless setup and customization of your call routing system.
Implementing automatizations leads to more satisfied customers, reduced call abandonment, and a boost in team productivity.
Understanding Automated Call Routing: What It Is and How It Works
How Does Automated Call Routing Work?
The process of automated call routing involves three key stages:
Call Qualifying First, your system has to determine your callers’ reasons for contacting you. The automated call routing service can do this with an interactive voice response system. With IVR, callers select an option from a menu using either their keypad or a vocal response. Additionally, you can also qualify calls with information from the caller ID, your customer relationship management software, and which business number the person called. For example, a call from a certain area code might indicate a caller is more likely to speak a specific language.
Call Queuing Once the call’s purpose is clear, the system places the caller in a relevant queue. They remain on hold until an agent from the appropriate department is available to take the call.
Call Distributing Automated call routing does more than direct calls to the right department. Using the information gathered in the qualifying phase, the system uses predefined rules to transfer the call to the agent best equipped to handle the caller’s needs.
What Types of ACR Rules Can You Implement?
The rules you establish dictate which agents receive calls, enabling you to deliver superior customer service.
Round-Robin Routing This method distributes calls evenly among your agents. Automated call routing software cycles through a list of agents, assigning each one a caller in sequence before starting the cycle anew.
Uniform Routing Similar to round-robin, uniform routing aims to balance the workload fairly. However, it directs calls to the agent who has been idle the longest or who has the least amount of talk time, helping to prevent team burnout.
Time-Based Routing This approach routes calls to agents in the same or a nearby time zone as the caller. Ideal for businesses serving national or international markets, it ensures that callers interact with agents who are likely awake and available.</p>
Skills-Based Routing Enhance your first-contact resolution rates with skills-based routing. This system routes calls to agents with the specific skills and authority needed to resolve more complex issues, reducing the need to transfer the call multiple times.
VIP or Relationship-Based Routing VIP routing prioritizes certain high-value customers, ensuring they receive prompt attention. Additionally, you can assign dedicated relationship managers to specific customers who merit extra care, optimizing service for those who contribute the most to your profits.
AI-Assisted Predictive Behavior Routing Leverage artificial intelligence to refine how calls are routed. Using machine learning algorithms, your system can predict which agent is best suited for a caller based on live and historical data. This insight also helps in recognizing and rewarding top-performing agents.
What Are the Benefits of Automatization
Automated call routing offers several key advantages for your organization.
Happier Customers Automated call routing helps resolve customer issues faster and enhances overall interactions with agents. This results in shorter wait times and often leads to higher customer satisfaction ratings.
More Productive and Efficient Workforce Automated call routing alleviates common problems like idle agents and overworked team members, which can lead to employee burnout and high turnover rates. By optimizing workflows with this technology, you can foster a more engaged and productive workforce.
Additionally, your contact center software continuously records performance stats and provides an intuitive dashboard for easy analysis. Insights gained from this data help you refine your call routing rules and schedule your team more effectively, boosting overall operational efficiency.
Reduced Call Abandonment Rates Callers who hang up due to long wait times might seek services from your competitors. By enhancing the customer experience with automated call routing, you can decrease the number of abandoned calls, reduce the need for callbacks, and ultimately lower customer churn.
How Can You Quickly Implement Automated Call Routing?
Automated call routing comes packed with features your customers will appreciate. Thankfully, you don’t need to search for new software to integrate into your contact center to enjoy these benefits. Leading cloud contact center solutions already include advanced call routing capabilities.
Contact us to learn how Towner’s Contact Center simplifies the implementation of automated call routing.
In an era dominated by smartphones and digital communication tools, the question often arises: do desk phones still hold their ground in the modern business ecosystem? At Towner Communications, we believe the answer is a resounding yes. Desk phones, much like the classic vinyl record in the music industry, have evolved rather than become obsolete. Let’s delve into why and how desk phones continue to be an indispensable asset for businesses.
Key Takeaways:
Desk Phones Maintain Relevance: Despite the digital revolution, desk phones remain crucial in the business communication ecosystem for their reliability, clarity, and user-friendly features.
Unmatched Reliability and Clarity: Desk phones offer superior sound quality and fewer dropped calls, ensuring effective communication in critical business operations.
Simplicity and Efficiency: Desk phones ensure simplicity, boosting workplace efficiency and accessibility for everyone.
Advanced Features for Modern Businesses: Modern desk phones offer conference calls, CRM integration, and robust security, empowering businesses.
Security First: Desk phones provide unmatched security, safeguarding business communications from digital threats.
Towner Communications’ Innovative Solutions: Towner Communications delivers secure, reliable business phone solutions blending traditional and modern tech for dynamic enterprises.
The Future is Integrated: By leveraging the strengths of both desk phones and digital communication tools, businesses can enjoy a comprehensive, future-proof communication strategy with Towner Communications.
The Unwavering Value of Desk Phones
Despite mobile devices, desk phones excel in efficiency, reliability, and professionalism for businesses.
Reliability and Clarity
In the bustling environment of a business setting, clarity and reliability are non-negotiable. Desk phones ensure clearer, uninterrupted calls with superior sound and fewer drops than mobiles.
Ease of Use
For all the advancements in technology, simplicity remains king. Desk phones provide a straightforward, user-friendly interface that is accessible to all employees, regardless of their tech savviness. This ease of use is crucial in high-pressure situations where quick response times are vital.
Feature-Rich
Modern desk phones are not the clunky devices of the past. Equipped with advanced features like conference calls, call transfer, and CRM integration. These features enhance productivity and streamline various processes within a business.
Security
In today’s digital age, security cannot be taken for granted. Desk phones provide enhanced security over mobiles, making them safer for sensitive business talks.
Towner Communications knows success means adapting with effective tools that deliver consistent results. We provide advanced business phone solutions blending classic reliability with modern features.
Our solutions prioritize your needs, ensuring unmatched reliability, clarity, and security for seamless, safe communications. Our options seamlessly integrate with current systems for a smooth upgrade in communication strategies
Embracing the Best of Both Worlds
Navigating future business communications shows desk phones and digital tools as allies, not foes. Towner Communications merges both strengths, offering comprehensive, future-proof solutions for business success and growth.
Despite evolution, desk phones remain reliable and effective, trusted by businesses. At Towner Communications, we’re here to ensure that your business harnesses the full potential of these invaluable assets.
Stay ahead of the curve with Towner Communications—where tradition meets innovation in business communication.
As a dynamic professional navigating a bustling schedule, optimizing every moment and resource is paramount. Your clients echo this sentiment, seeking assurance that you value their time with swift and seamless interactions.
This is where the auto attendant emerges as an indispensable asset for forward-thinking businesses. Among the quarter of companies eager to amplify operational efficiency, investing in this technology is a strategic move.
Dive into the capabilities of auto attendants and discover why integrating one into your communication strategy is essential.
Key Points:
An auto attendant acts as a digital receptionist, efficiently managing and directing your company’s incoming calls.
An Interactive Voice Response (IVR) system represents a sophisticated iteration of the auto attendant, designed specifically for contact center environments.
By integrating auto attendants, businesses can significantly reduce operational costs and enhance overall efficiency.
The Mechanics of Auto Attendants
An auto attendant serves as a virtual system designed to welcome callers and guide them to their intended destination within your organization’s phone system. This automated solution seamlessly directs calls to specific extensions, eliminating the need for a live operator. Aptly termed a “virtual receptionist,” it offers an efficient call management solution.
Upon calling, the auto attendant greets individuals with a menu of options, allowing them to directly dial their desired department or person.
A pivotal aspect of the auto attendant’s functionality is its capability to manage calls beyond regular office hours. It serves as a reliable alternative when direct human interaction isn’t available, during after-hours, or amidst peak calling periods.
Furthermore, the system plays a crucial role in maintaining call flow and preventing bottlenecks. If the caller does not respond or act within a specified timeframe, the auto attendant ensures to clear the line by terminating the call.
Auto Attendant vs. IVR: Understanding the Difference
Auto attendants and IVR systems streamline calls but serve distinct business needs. IVR emerges as an evolved form of auto attendant, tailored for contact centers grappling with a high volume of calls. It’s the go-to choice for organizations entrenched in continuous customer support or outbound sales activities.
Auto attendants fit smaller businesses with manageable call volumes, sans constant outbound efforts.
A notable capability of IVR is its ability to comprehend spoken commands from callers, in addition to recognizing keypad selections. Enables extensive self-service like transactions, appointments, and accessing info without human help.
For companies looking to streamline their communication technologies into a cohesive system, unified communications offer a solution. An auto attendant is part of the broader UCaaS platform, like Towner Cloud. For advanced IVR needs, platforms like Intermedia Contact Center with Easy-IVR blend sophistication with UCaaS benefits.
Essential Features of Auto Attendants for Progressive Businesses
Innovative businesses choose unified communications with auto attendants for superior service and team collaboration. Wondering which system to select? Consider these pivotal features.
Simplicity in Setup and Customization
The value of an auto attendant diminishes if the navigation menu becomes so convoluted that callers invariably require direct human assistance to reach their desired contact. This scenario not only aggravates customers but also burdens your staff.
It’s crucial to have the capability to effortlessly craft and refine your menus to suit your customers’ needs. For instance, placing the most frequently sought-after departments or personnel prominently can streamline the calling process. Furthermore, ensuring clarity in distinguishing between departments with overlapping roles is essential to direct callers accurately.
Moreover, the incorporation of intuitive administrative interfaces enables the tailoring of menus for specific operational hours or geographical considerations, allowing for the customization of caller experiences based on the time or location of the call.
Managing High Call Volumes
It’s imperative to equip your auto attendant system and overall communications framework to manage the entirety of your incoming call traffic. A system that frequently disconnects callers can lead to customer attrition. Towner’s UCaaS offers unlimited calling capacity, ensuring all caller needs are met.
Directory Access via Name Dialing
A dial-by-name directory lets customers skip menus to quickly reach specific contacts. This feature enables callers to input the initial letters of an individual’s name, swiftly connecting them to the appropriate party.
Streamlining Communication with Multi-Format Message Delivery
Enhance efficiency for your team by enabling specific numbers to receive communications via text, email, or fax. This flexibility allows recipients to choose their preferred method of message delivery, facilitating quicker and more effective responses.
Spam Call Management
Configure your auto attendant to eliminate disruptive spam calls, enhancing productivity. You can achieve this by programming the system to automatically block calls from specific numbers or area codes. Alternatively, by requiring all callers to enter a basic keypad response upon connecting—a task spam bots cannot perform—you ensure that unauthorized calls are promptly disconnected, keeping your lines clear and your workflow uninterrupted.
Menus in Multiple Languages
Catering to a global audience? Offer multilingual menus to ensure easy access for all customers to appropriate contacts.
Start Today with Towner’s Auto Attendant
Use an auto attendant for 24/7 virtual reception, managing call flow with ease. Ready to leverage the comprehensive advantages of an auto attendant within a unified communications framework? Reach out to Towner to discover the steps to initiate your setup.
Thrilled to announce the launch of Intermedia AI For Healthcare Solutions, leading the way in intelligent cloud communications and collaboration. Our relentless innovation in cloud tech and AI revolutionizes healthcare communications and collaboration for seamless, comprehensive solutions.
At Intermedia and Towner, we understand the critical role effective communication plays in delivering quality healthcare. With Intermedia Healthcare Solutions, our goal is to empower healthcare providers to effortlessly navigate the complexities of patient care. By seamlessly integrating essential tools and leveraging AI technology to enhance solution performance. We dedicate ourselves to delivering exceptional patient care and fostering provider excellence, without compromise.
A key component of our AI For Healthcare Solutions is our seamless integration into leading electronic health records (EHR) systems, including Epic Systems, Oracle Cerner, MEDITECH, athenahealth, eClinicalWorks, NextGen Healthcare, and Veradigm. Crafting EHR integrations for instant, simplified patient record retrieval during calls, offering tailored dashboards with essential patient information. This ensures medical staff and providers have the necessary data for effective patient interactions.
Intermedia Healthcare Solutions caters to the diverse needs of healthcare organizations of all sizes. Over 150,000 healthcare pros use our cloud solutions, from municipalities to hospitals to individual practices. Unified platform addresses patient care, outcomes, cost reduction, revenue growth, HIPAA compliance, reliability, ease of use, security, and access.
Key highlights of Intermedia Healthcare Solutions include:
Efficient Inbound Patient Communications:
Efficiently handling multichannel communication, leveraging EHR data for intelligent routing, ensuring swift interactions and easy access.
Streamlined Patient Call Management:
Integrating voice calls with EHR for rapid patient verification and record retrieval, enhancing staff productivity and response times.
Proactive Outbound Communications:
Engage patients through voice, SMS, and video, triggered by real-time EHR events like appointment reminders, billing notifications, and prescription refills.
Seamless Internal Collaboration:
AI-powered tools enable seamless staff collaboration via voice, chat, video, and file-sharing, boosting teamwork and efficiency across locations.
AI-Driven Conversation Insights:
Empowering supervisors with Intermedia SPARK AI™ tools for better issue identification and focus on crucial organizational and patient care conversations.
HIPAA-Compliant:
Encrypt and archive patient communications for up to 10 years, ensuring HIPAA compliance and data security standards adherence.
“With Intermedia Healthcare Solutions, we are committed to empowering healthcare providers to navigate patient care complexities effortlessly,” says Jonathan McCormick, COO and CRO at Intermedia. “Effective communication is fundamental to delivering quality healthcare, and our innovative platform is designed to streamline operations and enhance patient care outcomes.”
“Healthcare organizations require communication tools that positively impact the entire patient journey,” adds Zeus Kerravala, Founder and Principal Analyst at ZK Research. “Intermedia’s comprehensive communications offering tailored to their organization and patients’ needs is a game-changer.”
Explore Intermedia Healthcare Solutions further here.
In the realm of small business communication, having the right partner can make all the difference. Towner emerges as the perfect ally, offering a comprehensive small business phone system tailored to your needs. Let’s explore why Towner stands out as the ideal choice for enhancing connectivity and driving success in your small business.
Tailored Solutions:
Towner understands that every small business is unique, with distinct communication requirements. As your partner, Towner provides personalized phone system solutions that align perfectly with your business objectives and operational workflows. Whether you’re a boutique shop or a burgeoning startup, Towner ensures that you have the right tools to communicate effectively and efficiently.
Seamless Integration:
Integration is key to maximizing productivity and minimizing disruptions in your business operations. Towner seamlessly integrates with existing software platforms and CRMs, enabling smooth data exchange and workflow automation. Say goodbye to siloed communication channels and hello to a unified communication ecosystem with Towner at the helm.
Exceptional Support:
As a small business owner, you need a partner you can rely on for ongoing support and assistance. Towner prides itself on delivering exceptional customer service, with dedicated support teams ready to address your queries and resolve any issues promptly. With Towner, you can rest assured that your communication infrastructure is in capable hands.
Future-Proof Technology:
In a rapidly evolving digital landscape, future-proofing your business is essential for long-term success. Towner stays ahead of the curve by leveraging cutting-edge technologies and continually innovating its phone system solutions. With Towner, you can embrace the latest advancements in communication technology without fear of obsolescence.
Take your small business communication to new heights with Towner as your trusted partner. From scalable solutions and seamless integration to unparalleled support and future-proof technology, Towner has everything you need to thrive in today’s competitive market.
Ready to elevate your communication game? Contact Towner today to schedule a consultation and discover how our small business phone system can empower your business for success. Don’t settle for mediocrity – choose Towner and unlock the full potential of your small business.
Together, let’s revolutionize the way you communicate.
