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5 Business Phone System Mistakes You Keep Making (And How to Fix Them Fast)

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5 Business Phone System Mistakes You Keep Making (And How to Fix Them Fast)

Your business runs on communication. If your customers can’t reach you, if your team can’t collaborate, or if your system goes down, you’re losing time, money, and customers.

Yet, businesses in Kansas City make the same costly phone mistakes over and over again.

We see it all the time—companies with outdated systems, missing logins, bloated carrier bills, and zero backup plans. If you’re using business phone systems in Kansas City but haven’t reviewed your setup in years, you’re probably losing money.

Here are the five biggest phone fails businesses make—and how you can fix them before they hit your bottom line.

1. No One “Owns” the Phone System

The Mistake: Your phones work, so you assume someone is handling them. But the reality? No one is in charge.

One day, the person who kind of knew the system quits, and suddenly:

  • No one knows who to call for support.

  • No one has admin access.

  • No one even knows what you’re paying for.

Now you’re in crisis mode, wasting hours on hold with tech support trying to regain control of your own system.

The Fix:

  • Assign a “Phone Owner”—make it part of someone’s job description.
  • Keep admin credentials stored securely and updated.
  • Train a backup person so knowledge isn’t lost when employees leave.

Towner Pro Tip: Don’t have someone in-house? Outsource your phone management to a team (like Towner) that specializes in business communication solutions.

2. You’re Locked Out of Your Own System

The Mistake: Your phone system has an admin portal, but only one person has the password. And when that person leaves?

Now, no one can:

  • Make simple changes like adding users or updating voicemail

  • Adjust call routing or business hours

  • Access anything

This happens all the time. Companies lose access to their own business phone systems and scramble to regain control.

The Fix:

  • Ensure multiple people have admin credentials—not just one.
  • Store logins in a secure but accessible location.
  • Test access regularly to make sure everything still works.

Towner Pro Tip: If you’re already locked out, call us. We help businesses regain control of their systems fast.

3. No Plan for Upgrades or Replacements

The Mistake: You treat your business phone system like an old work truck—drive it ‘til it dies.

Bad idea.

Phones are mini-computers. They need updates, security patches, and replacements like any other tech. Yet, too many businesses are running 10+ year-old systems that:

  • Lack modern features like mobile integration

  • Aren’t secure against cyber threats

  • Could crash at any moment

What’s your plan when your system fails? How long can you afford to go without phones?

The Fix:

Towner Pro Tip: If your system is older than your iPhone, it’s time for an upgrade. We can help.

4. You’re Overpaying for Carrier Services

The Mistake: You’re paying multiple phone carriers (AT&T, Lumen, Broadvoice, etc.), but you have no idea what for.

We regularly see businesses:

  • Paying for unused phone lines

  • Getting overcharged for services they don’t need

  • Spending thousands on outdated plans

Most companies don’t realize how much money they’re wasting because they never audit their bills.

The Fix:

Review your phone bills every year.

Negotiate better rates. (Carriers won’t lower prices unless you ask.)

Cut unnecessary services.

Towner Pro Tip: We’ve saved businesses thousands just by auditing their bills. Want us to check yours? Call us.

“We Don’t Use Phones” (Yes, You Do.)

The Mistake: Your team uses Microsoft Teams, Zoom, or Slack, so you assume you don’t need a phone system.

Wrong.

If you have a phone number on your website, you have a phone system. And if it’s not optimized, you’re probably:

  • Overpaying for services you don’t need

  • Losing business because of poor call management

  • Missing key communication features

Your business communication isn’t just about desk phones anymore—it’s about managing all your voice and video calls efficiently.

The Fix:

  • Treat all business communication as part of your phone system.
  • Ensure your Teams/Zoom setup is cost-efficient.
  • Have a plan for managing digital communication services.

Towner Pro Tip: If you think your “phone system” is just Teams or Zoom, let’s talk. You might be overpaying—or missing out on a better solution.

Next Steps: 

Fix These Mistakes Before They Cost You

Your business phone system is a vital part of your operations. If it’s outdated, unmanaged, or costing you too much, it’s time for a change.

  • Get a system check-up. We’ll evaluate your setup and give you an action plan.

  • Request a bill audit. We’ll find savings and eliminate what you don’t need.

  • Not sure where to start? Let’s talk.

Schedule a Free Consultation with Towner

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Stop VoIP Cyberattacks: Your Guide to Secure Business Communications

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Towner Communications securing VoIP systems for Kansas City businesses.

The Wake-Up Call Every Business Needs

Imagine this: It’s Monday morning, and your office phones are down. No calls, no orders, no communication. Hackers have hijacked your VoIP system, and your business is losing thousands by the minute. Sound dramatic? Unfortunately, it’s not.

Cybercrime is projected to cost businesses $10.5 trillion annually in 2024, as hackers increasingly target VoIP systems for their vulnerabilities. (Source: IBM Security Report). But here’s the good news: With the right security measures, you can outsmart even the most cunning cybercriminals. Let’s dive into the top threats to your VoIP system, how to counter them, and why Kansas City businesses trust Towner Communications to keep them safe.

 

Why VoIP Security Should Be Your Top Priority

VoIP has transformed business communication by offering cost savings, scalability, and flexibility. However, its reliance on internet-based systems makes it a significant target for cybercriminals.

Did You Know?

  • Cybersecurity threats are rising, with cyberattacks increasingly targeting small and mid-sized businesses. These organizations account for 43% of all breaches. (Source: Verizon Data Breach Investigations Report).
  • Toll Fraud Is Costly: Toll fraud, a leading VoIP threat, causes global losses exceeding $40 billion annually (Source: FCC).
  • Downtime Costs Add Up: Businesses lose an average of $5,600 per minute during downtime caused by cyberattacks (Source: Gartner).

Midwest businesses, whether healthcare providers, manufacturers, or government offices, are not exempt from these risks. VoIP systems are often the backbone of operations, making them critical to protect.

Here’s why Towner is an expert in VoIP Security: With decades of experience and tailored VoIP security solutions, we proactively safeguard businesses like yours. Whether it’s stopping cyberattacks before they happen, implementing the latest encryption technologies, or providing real-time monitoring, Towner’s expertise ensures your communication systems are always one step ahead of potential threats.

The Big Three VoIP Threats (and How to Outsmart Them)

VoIP is a game-changer for businesses, but its reliance on the internet leaves it exposed to cyber threats. Let’s explore the three most common VoIP threats and how Towner keeps your business safe.

Toll Fraud: The Silent Wallet Drainer

What Is It?
Toll fraud occurs when hackers infiltrate your VoIP system to make unauthorized calls—usually to expensive international or premium-rate numbers. These charges pile up quickly, leaving your business to foot the bill.

Real-World Example:
A Jefferson City retailer learned this the hard way after losing $12,000 over a single weekend. Their VoIP system lacked critical protections, making it an easy target.

Why It Happens:
Hackers exploit default passwords, unpatched software, and open ports to gain access to your system.

How to Outsmart It:

  • Advanced Call Authentication: Towner’s solutions verify every call before it connects, blocking unauthorized usage.
  • Real-Time Monitoring: Suspicious activity triggers immediate alerts, allowing you to act before major damage is done.
  • Proactive Updates: Regular software updates ensure your system stays ahead of known vulnerabilities.

Key Takeaway:
Ignoring toll fraud risks can be costly. With Towner’s proactive solutions, you’ll never have to worry about unauthorized charges draining your resources.

 

2. Eavesdropping: Your Secrets Are Safe with Us

What Is It?
Eavesdropping happens when hackers intercept your VoIP calls, listening in on sensitive conversations. This can lead to stolen trade secrets, breached client confidentiality, and hefty regulatory fines.

Real-World Example:
A healthcare provider in St. Louis faced a $50,000 HIPAA violation fine after unencrypted VoIP calls exposed patient data. The breach not only cost them financially but also damaged their reputation.

Why It Happens:
Unencrypted VoIP traffic and weak user authentication make your calls an open book for cybercriminals.

How to Outsmart It:

  • End-to-End Encryption: Towner scrambles your calls from start to finish, ensuring they remain indecipherable to outsiders.

  • Secure Access Controls: Multi-factor authentication blocks unauthorized logins, even if passwords are compromised.

Key Takeaway:
Sensitive business data is your lifeline. Protect it with advanced encryption and access controls from Towner.

 

3. DDoS Attacks: The Communication Killer

What Is It?
Distributed Denial of Service (DDoS) attacks flood your VoIP system with fake traffic, overwhelming it to the point of failure. Your phones stop working, leaving your business disconnected during critical times.

Real-World Impact:
Imagine losing the ability to communicate with clients during your busiest season. For one Kansas City business, this led to days of downtime and thousands in lost revenue.

Why It Happens:
DDoS attacks exploit system weaknesses and lack of traffic filtering, making it easy for hackers to overload your network.

How to Outsmart It:

  • Tailored Firewalls: Towner’s firewalls are specifically designed to identify and block VoIP-related threats.
  • Redundant Systems: Backup solutions ensure your communication stays operational, even during an attack.
  • Traffic Filtering: Only legitimate traffic reaches your system, keeping your VoIP lines clear and functional.

Key Takeaway:
Downtime equals lost revenue. Towner’s advanced defenses ensure your business stays connected, no matter what.

How to Tell if Your VoIP Solution Is Secure

VoIP security isn’t just about having the latest technology; it’s about ensuring that your communication system is resilient, reliable, and ready to combat threats. If you’re unsure whether your VoIP system is up to par, here’s a detailed look at the red flags to watch for and what you can do to secure your system.

Red Flags to Watch For:

  • Outdated Systems:
    Legacy systems are particularly vulnerable because they lack modern security patches and updates. Hackers often target these systems to exploit known vulnerabilities. Ask your provider how frequently they update their software and firmware. If the answer isn’t clear or frequent enough, your system could be at risk.

  • Lack of Encryption:
    Hackers can easily intercept your calls and data if they lack encryption. End-to-end encryption safeguards sensitive conversations about finances, client data, and strategy from cybercriminals.

  • No Monitoring or Alerts:
    A secure VoIP system doesn’t just protect—it actively monitors. Real-time alerts for unusual activity, like attempted logins from unknown locations, are crucial. Without these, you’re blind to ongoing threats until it’s too late.

  • Frequent Downtime:
    Persistent downtime may not just be a technical issue—it could indicate a system under attack or one that lacks the robustness to handle modern demands. Consistent interruptions harm productivity and can signal deeper vulnerabilities.

Steps You Can Take:

    1. Request a Security Audit:
      A reputable provider should offer a detailed audit of your VoIP system’s vulnerabilities. If they hesitate, it’s time to look elsewhere.

    2. Compare Security Features:
      Ask your provider about encryption protocols, multi-factor authentication, and monitoring capabilities. Compare these features to industry standards. Towner Communications provides benchmarks to help you gauge whether your system has adequate protection.

    3. Partner with a VoIP Security Expert:
      Not all providers specialize in security. Choose a partner who prioritizes cybersecurity, stays ahead of emerging threats, and offers tailored solutions.

See if your system is secure!

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Tools That Enhance Small Business VoIP Security

Towner leverages cutting-edge tools and technologies to provide industry-leading VoIP security for Kansas City businesses. Here are the key tools that set us apart:

  • Advanced Firewalls: Protect against unauthorized access and mitigate DDoS attacks by filtering VoIP traffic through customized firewall configurations.

  • Encryption Protocols: We use Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS) to ensure voice and data transmissions remain private and tamper-proof.

  • Real-Time Monitoring Systems: Our systems continuously scan for anomalies and suspicious activity, enabling instant alerts and rapid response to potential threats.

  • Automatic Updates and Patches: Outdated software is a vulnerability. Towner’s solutions include automated updates to keep your VoIP systems secure without manual intervention.

  • VPN Integration: By routing VoIP traffic through a Virtual Private Network (VPN), we add an extra layer of security, particularly for remote workers and hybrid setups.

  • Call Authentication Tools: Advanced authentication mechanisms verify the legitimacy of call sources, preventing toll fraud and unauthorized access.

With these tools in place, Towner ensures your VoIP communications remain secure, reliable, and optimized for performance.

FAQ: Your VoIP Security Questions Answered

VoIP Security FAQ Section Towner

The Future of VoIP Security

The landscape of VoIP security is evolving rapidly, and staying ahead of potential threats requires constant innovation. Towner Communications equips Kansas City businesses with tools and strategies to confidently navigate the future of cybersecurity.

Emerging Trends Shaping VoIP Security

  • AI-Driven Security: Artificial intelligence powers predictive analytics to transform threat identification and mitigation. By analyzing patterns and anomalies in real-time, AI helps prevent breaches before they occur, ensuring your communications remain secure.

  • Zero-Trust Architectures: The “never trust, always verify” model is becoming the gold standard for security. This approach authenticates and authorizes every device, user, and connection, significantly reducing vulnerabilities.

  • Enhanced Encryption Protocols: As cyberattacks become more sophisticated, so do encryption methods. Developers are creating advanced protocols like post-quantum cryptography to safeguard data against cutting-edge threats.

  • Regulatory Compliance: Governments and industry bodies are rolling out stricter regulations to protect sensitive data. Staying compliant with these evolving standards is crucial for avoiding penalties and ensuring business continuity.

Towner’s Commitment to Your Future

At Towner, we don’t react to changes—we anticipate them. Here’s how we prepare your business for what’s next:

  • Proactive Solutions: From real-time monitoring to AI-driven tools, we implement cutting-edge technologies that adapt to the ever-changing cybersecurity landscape.
  • Tailored Strategies: Your business is unique, and so are your security needs. We provide customized plans that align with your goals and industry requirements.
  • Continuous Support: We provide 24/7 monitoring and regular system updates to keep your VoIP solutions optimized and secure.

Your VoIP system is the backbone of your business communication. Don’t wait for a breach to expose vulnerabilities. Take charge of your security now to protect your business today and prepare for the challenges of tomorrow.

Contact Towner

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Fed Up With Tech Support Nightmares? Discover Kansas City’s Game-Changing Communication Solution

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travis kelce making a heart gesture in Kansas City, representing teamwork and local pride with Towner Communications

You’re busy running a business, not playing tech support roulette. Long wait times, endless transfers, and support agents who couldn’t find Kansas City or even the Midwest on a map—sound familiar? It’s time to stop settling and start thriving.

At Towner Communications, we don’t just sell solutions; we deliver Elevate—a cloud communications platform designed to revolutionize how Kansas City businesses connect, collaborate, and conquer their challenges. Oh, and did we mention we’re local? That’s right—no faceless call centers, just real people who care about your success.

The Problem: Tech Support That Feels Light-Years Away

Picture this: you’re on hold with your current provider, listening to generic hold music for what feels like an eternity. When you finally connect, you’re greeted by someone who barely understands your issue, let alone your business. Sound familiar? You’re not alone.

Common Frustrations with Non-Local Providers:

  • Eternal Hold Music: Who knew Beethoven’s 5th could drive you to madness?
  • Robots or Humans?: Chatbots or unhelpful reps—either way, no resolution.
  • Small Fish Syndrome: Big-name providers focus on large accounts, leaving smaller businesses to fend for themselves.

The Solution: Elevate by Towner Communications

Imagine a world where every call gets answered, every issue gets resolved, and every feature just works. That’s what Elevate brings to your business. It’s not just a communication platform; it’s your business’s secret weapon.

Why Elevate?

  • All-in-One Simplicity: One platform for phones, video conferencing, SMS, chat, and file sharing.
  • Always-On Reliability: 99.999% uptime means you’ll never miss a beat.
  • Built for Business: Advanced AI tools like auto-transcriptions and sentiment analysis.
  • Security You Can Trust: Triple Shield Security™ ensures your data is always protected.

Kansas City Businesses Love Elevate:

From healthcare to manufacturing, Elevate has transformed local companies by streamlining operations, reducing costs, and enhancing customer experiences.

Why Local Support Matters (Spoiler: It’s a Game-Changer)

When you choose Towner Communications, you’re choosing more than a service provider—you’re choosing a neighbor. We’ve been a Midwest staple serving Kansas City businesses since 1947, and we know what makes our community tick.

The Towner Difference:

  • Real People, Real Solutions: Our local team is just a call away—no robots or endless transfers.
  • We Know You: Familiar faces with a deep understanding of your business.
  • 24/7 Availability: Whether it’s 2 p.m. or 2 a.m., we’ve got you covered.

Advanced Technology Meets Kansas City’s Best Service

Elevate offers the cutting-edge features you need, paired with the human touch you deserve.

  • Smart Features: AI-powered assistants, automatic meeting transcriptions, and call sentiment tracking.
  • Built-In Compliance: HIPAA, FINRA, and SEC-compliant, because peace of mind matters.
  • Scalable Plans: Mix-and-match licenses so you only pay for what you need.

Real Results for Kansas City Businesses

Case Study:
A local construction firm was juggling communication between job sites, suppliers, and clients. With Elevate:

  • 30% Faster Response Times: Seamless mobile app integration keeps everyone in sync.
  • Increased Savings: Consolidated tools saved over $10,000 annually.
  • Happier Clients: Reliable communication means no more missed deadlines or frustrated customers.

Your Business Deserves Better—Let’s Elevate It

Tired of playing second fiddle to bigger clients? At Towner Communications, every business gets VIP treatment. It’s time to trade in frustration for innovation.

Here’s What to Do Next:

  1. Call Us Today: Our local experts are ready to help at 913-780-1366.
  2. Schedule Your Free Communication Makeover: Let’s customize Elevate for your business.
  3. Check Us Out Online: Visit townerkc.com to learn more.
Vibrant crowd at CPKC Stadium showcasing Kansas City spirit and teamwork, just like Towner Communications' local service and cloud solutions.

The Midwest & Kansas City’s Trusted Partner Since 1947

At Towner Communications, we believe every business deserves world-class technology paired with local service that truly cares. Whether you’re a small startup or a growing enterprise, Elevate and Towner are here to help you thrive.

Call Today, Thrive Tomorrow

Ready to ditch tech headaches and elevate your business? Call 913-780-1366, and let’s get started!
Contact Us

FAQ: Quick Answers for Curious Minds

Q: How does Towner’s local support compare to big-name providers?

A: With Towner, you get real people who understand your needs—not a faceless call center.

Q: Can I switch to Elevate without downtime?

A: Yes! We make switching seamless and hassle-free.

Q: Is Elevate secure?

A: Absolutely! Triple Shield Security™ ensures your data is protected at every level.

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Unlocking the Power of AI for Small and Medium-Sized Businesses in Kansas City

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A Kansas City small business owner using AI-powered communication tools to improve customer service.

Artificial Intelligence (AI) is no longer a futuristic concept; it’s a present-day reality transforming businesses across the globe. For small and medium-sized businesses (SMBs) in Kansas City, embracing AI can be a game-changer, enhancing customer service, streamlining operations, and driving growth. At Towner Communications, in partnership with Intermedia, we are committed to helping local businesses harness the full potential of AI. 

The AI Revolution in Kansas City

Kansas City has always been a hub of innovation and entrepreneurship. With the advent of AI technologies, local businesses have a unique opportunity to stay ahead of the curve. By integrating AI into daily operations, SMBs can improve efficiency, reduce costs, and deliver superior customer experiences.

Why AI Matters for SMBs

AI offers numerous benefits for SMBs, including:

  • Enhanced Customer Service: AI-powered chatbots and virtual assistants can handle routine inquiries, allowing human staff to focus on complex issues.

  • Operational Efficiency: Automation of repetitive tasks frees up time for strategic initiatives.

  • Data-Driven Decisions: AI analyzes large datasets to provide actionable insights, aiding in informed decision-making.

  • Cost Savings: By automating tasks and optimizing processes, AI helps reduce operational costs.

AI-Powered Solutions by Towner Communications

At Towner, we offer a range of AI-driven solutions tailored for SMBs:

  • AI-Enhanced Communication Systems: Our partnership with Intermedia enables us to provide advanced communication tools that integrate AI for improved efficiency.

  • AI-Powered Security: Protect your business with AI-driven security measures that detect and mitigate threats in real-time.

  • Data Analytics: Leverage AI to gain insights from your business data, helping you make informed decisions.

An example of AI-powered VoIP and chat tools streamlining operations for a Kansas City SMB.

Success Stories from Kansas City SMBs

From Brookside boutiques to Crossroads startups, Kansas City businesses are thriving with AI solutions tailored to their needs, already reaping the benefits of AI integration:

  • Improved Customer Engagement: A local retail store implemented an AI chatbot, resulting in a 30% increase in customer satisfaction.

  • Operational Streamlining: A Kansas City-based logistics company used AI to optimize routes, reducing delivery times by 20%.

Getting Started with AI

Embarking on the AI journey may seem daunting, but with the right partner, it becomes manageable:

  1. Assess Your Needs: Identify areas where AI can add value to your business.

  2. Choose the Right Tools: Select AI solutions that align with your business objectives.

  3. Partner with Experts: Collaborate with experienced providers like Towner Communications to ensure seamless integration.

  4. Train Your Team: Equip your staff with the necessary skills to work alongside AI technologies.

AI Security Solutions for Small Businesses Kansas City

The Future of AI in Kansas City

As AI continues to evolve, its applications for SMBs will expand. Staying informed and adaptable is key to leveraging AI for sustained growth. At Towner Communications, we are dedicated to guiding Kansas City businesses through this transformative journey.

Ready to see how AI can transform your Kansas City business? Schedule a free consultation with Towner today!

Contact Us!

Q&A: Understanding AI for Small Businesses

Q&A: How Towner Communications Can Help with AI

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How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis

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Healthcare staff managing calls with a VoIP mobile app during a storm

When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story.

The Problem: An Overloaded System and Disconnected Staff

As storm-related power outages began affecting the area, the healthcare facility’s traditional phone system couldn’t keep up:

  • The system dropped or misrouted calls, leaving critical inquiries unanswered.
  • Staff coordination suffered as calls between doctors, nurses, and admin teams failed to connect.
  • Patients waited in long lines with no way to bypass the overloaded system.

One staff member described it as:
“Patients waited, doctors called in from remote locations, and voicemails piled up—our system couldn’t handle it.”

The Solution: Smart Call Handling with Towner’s VoIP Portal

Towner’s VoIP for healthcare providers delivered a robust communication system with features built for emergencies and daily operations:

  1. Predictive Maintenance & Call Rerouting

    • The system detected network issues before they disrupted service, automatically rerouting calls to mobile devices or backup lines.
    • Staff received real-time alerts to switch to alternative networks, ensuring uninterrupted care.

  2. AI-Powered Call Routing & Sentiment Detection

    • The system routed calls based on caller ID and urgency, bypassing automated menus for high-priority patients.
    • Sentiment analysis tools flagged frustrated callers, allowing staff to address concerns before they escalated.

  3. HIPAA-Compliant Voicemail to Email Integration

    • Doctors working remotely received AI-transcribed voicemails via email, speeding up response times.
    • The VoIP app allowed healthcare workers to answer calls and manage workflows on the go, even during the storm.

  4. Telemedicine-Ready Infrastructure

    • With VoIP integrated into telehealth services, doctors seamlessly switched between in-person and virtual care—reducing patient disruptions.

The Results: Faster Response Times, Happier Patients

Towner’s HIPAA-compliant VoIP solution delivered measurable improvements:

  • 35% faster response times for patient inquiries.
  • 50% fewer missed calls, even during peak hours.
  • Improved patient satisfaction and reduced administrative burden through AI-powered workflows.

The facility’s operations manager summed it up:
“Towner’s VoIP system saved us during the storm, and we’ve benefited every day since. Patients receive the care they need, staff feel less stressed, and we’re ready for whatever comes next.”

Powerful Supporting Stats:

  • 80% of healthcare interactions will involve AI-powered communication by 2026, demonstrating the importance of integrating VoIP systems with smart technologies​
    ADS Software
  • VoIP for healthcare can cut operational costs by 12% annually, making it an essential part of modern medical facilities​
    www.top10.com
  • Telemedicine services are projected to grow by 17% annually, driving demand for integrated, secure VoIP systems​
    Grind Succes

Future-Proof Your Healthcare Communication

Don’t let outdated systems hold you back—experience the power of Towner’s HIPAA-compliant VoIP solution and see the difference it makes in patient care and staff coordination.
Request A Demo

FAQ: VoIP Solutions for Healthcare Providers

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Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

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Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

  • Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
  • Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
  • Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

  • Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
  • Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
  • Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

  • 24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
  • Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
  • Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

  • Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
  • Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
  • Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

  • 80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
  • 40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
  • 30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

  • How often do you experience dropped calls?
  • Are remote team members struggling to stay connected?
  • Is your communication setup costing more than it should?
  • Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

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Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

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Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

Upgrading to affordable telecom solutions in Kansas City can be daunting, especially with concerns about costs and achieving ROI. For businesses relying on legacy systems, finding the right partner to manage these upgrades is critical.? For CFOs, CIOs, and CTOs, legacy tech like NEC and Toshiba often struggles to meet today’s business needs. But the fear of making a costly investment that doesn’t pay off is just as real.

At Towner Communications, we get it. Our approach is simple: affordable telecom solutions with quality and a proven track record guiding businesses through upgrades. Let’s break down how we do it.

The Real Cost of Avoiding Cost-Effective Telecom Solutions in Kansas City:

Keeping those old systems running might seem like a way to save money, but the numbers tell a different story. Maintaining legacy systems can cost up to 25% more annually. This is compared to updated solutions, largely due to increased maintenance needs and inefficiencies. Outdated hardware needs specialized maintenance, which becomes costly as fewer technicians are familiar with older systems. Additionally, system downtime and compatibility issues can directly impact productivity.

Businesses delaying critical telecom upgrades face operational cost increases of 20-50% due to the hidden costs of maintaining outdated infrastructure. This includes managing frequent downtime and missing opportunities to integrate modern, cost-saving technologies like AI and automation. The burden of outdated systems can ultimately be more expensive than the price of a strategic upgrade.

Story Highlight: Remember when companies like NEC and Toshiba were the backbone of business communications? Today, many businesses relying on these legacy systems are stuck with rising costs and declining support options. At Towner, we’ve guided companies from outdated systems to efficient solutions, achieving significant cost savings and better performance.

Visual comparison showing cost differences between maintaining legacy telecom systems and upgrading to modern VoIP solutions for Kansas City businesses

Why Kansas City Businesses Choose Towner for Cost-Effective Telecom Upgrades?

While many local competitors offer telecom alongside IT support, Towner remains focused on delivering top-notch telecom solutions. Unlike generalists, we’ve weathered the ups and downs of this industry and know how to optimize every dollar you spend.

Example: A Kansas City manufacturing firm saved 20% on communication costs within six months of switching to a customized VoIP. This tailored solution met their needs, reduced overhead, and made remote work seamless—far from a one-size-fits-all approach.

Federal Funding: A Hidden Opportunity to Offset Telecom Costs

Navigating federal programs like the Infrastructure Investment and Jobs Act (IIJA), which allocated $65 billion for broadband improvements, can be daunting. But it’s also a significant opportunity to reduce the cost of telecom upgrades. Towner’s expertise in helping clients tap into such funding allows businesses to upgrade without shouldering the entire financial burden themselves. This can be a game-changer for decision-makers looking for ways to make modernization projects more budget-friendly.

Did you know? In 2023, companies using federal broadband funding cut upgrade costs by up to 30% compared to those using internal budgets.

A Proven Path to ROI: Towner’s Tailored Telecom Solutions

Upgrading your telecom systems is an investment, and we’re committed to making sure you see returns. Here’s what you can expect when you partner with us:

  1. Initial System Health Check: Towner offers a complimentary telecom evaluation to assess your current system’s health and effectiveness. This step identifies areas where you’re losing money or efficiency.
  2. Customized Transition Plans: Forget one-size-fits-all. Our recommendations fit your needs—whether a phased approach to reduce disruption or a complete system overhaul.
  3. Ongoing Support & Savings: Our support doesn’t end after the upgrade. We’re here 24/7 to ensure your systems run smoothly and continue delivering value.

Businesses that strategically invest in telecom upgrades often experience a 15-20% improvement in operational efficiency over three years. This aligns with Towner’s track record of delivering sustainable value.

Don’t Get Stuck in the Past: Upgrade Smarter with Towner

Telecom companies like Toshiba might have thrown in the towel, but Towner is here to help you power forward. By embracing modern solutions like VoIP and cloud-based communications, you can position your business to compete, grow, and thrive.

Our advice? Don’t wait until your outdated systems become a bottleneck. Let’s face it—2024 isn’t the year to lag behind. Schedule your free telecom and communications evaluation today to see how much you could be saving.

Let’s Future-Proof Your Communications!

Ready to take the next step? Don’t settle for telecom solutions that aren’t built to last. Contact us today to schedule a complimentary Telecom & Systems Health Check. Let Towner help you cut costs and boost efficiency, so you can focus on what matters most—growing your business.

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BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

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BroadSoft Service Providers Kansas City

Key Takeaways:

  • BroadSoft-based service providers in Kansas City may be transitioning to new platforms, affecting business communications.
  • Kansas City businesses should evaluate VoIP alternatives to ensure continued service and access to new features.
  • Towner Communications can help Kansas City businesses navigate these transitions and choose the best unified communication solutions.

 

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

If you’re a business in Kansas City using VoIP or Unified Communications, you may have heard about recent changes involving BroadSoft-based Service Providers (SPs). As technology evolves, it’s essential to understand how these developments impact your business communications. Let’s break it down and discuss what it means for companies like yours.

What Is BroadSoft, and Why Does It Matter?

BroadSoft, now owned by Cisco, was once a leading platform for VoIP and UC.  Their services were widely used by service providers (SPs) around the world. When Cisco acquired BroadSoft, it signaled changes in how some SPs deliver communication services. For Kansas City businesses relying on BroadSoft-based SPs, this shift could affect everything from service continuity to feature availability.

So, what does this mean for you, and how do you ensure your business stays connected without disruption?

What Kansas City Businesses Should Know About BroadSoft

BroadSoft and Cisco: How Changes Affect Kansas City VoIP Providers

Cisco’s acquisition of BroadSoft in 2017 meant that many BroadSoft-based service providers are now transitioning to other platforms. As Cisco integrates BroadSoft’s technologies, some service providers are moving away from the platform to avoid future uncertainty.

For Kansas City businesses, this may result in changes to the features, pricing, and support from your current service provider. It’s essential to know if your provider is staying with BroadSoft, switching to Cisco’s Webex, or moving to another VoIP system for reliable communications.

What Kansas City Businesses Need to Know About BroadSoft Service Providers

  1. Service Continuity
    If your business uses a BroadSoft-based SP, you’ll want to confirm how the provider plans to handle the transition. Are they continuing with BroadSoft, moving to Cisco’s suite of services, or adopting a completely new VoIP platform? Ensuring that there is no disruption in your service during this shift is vital for your team’s productivity.

  2. New Platform Features
    It’s crucial to determine if your provider is staying with BroadSoft, switching to Cisco’s Webex, or choosing another VoIP system for reliable communications. These upgrades could provide greater flexibility for Kansas City businesses with remote teams or multiple locations.

  3. Long-Term Support
    Depending on your SP’s decisions, long-term support could be impacted. Businesses in industries like healthcare or finance, requiring reliable communication services, must ensure their service provider is prepared for future needs.

VoIP Solutions for Kansas City: Exploring BroadSoft Alternatives

At Towner Communications, we understand that your business communications are too important to leave to chance. Although we are not a Cisco partner, we help Kansas City businesses navigate telecom changes by offering expert guidance on VoIP and unified communication solutions.

If your BroadSoft-based provider is transitioning to a new platform, or you’re exploring options, Towner Communications can help you find the best solution. We offer expert support in Kansas City, from evaluating new features to ensuring your communication system is secure and scalable.

Towner Communications: Your Next Steps Guide to VoIP Transitions

  • Evaluate Your Current Service Provider
    If your business relies on a BroadSoft-based SP, now is the time to ask questions. What platform are they moving to? How will it impact your business? Will there be changes in pricing or features?

  • Explore Alternative Solutions
    If you’re considering switching from your current SP, Towner Communications can guide you through the process. We’ll help you explore alternative VoIP and Unified Communications solutions that fit your business needs without disrupting your workflow.

  • Stay Informed
    The telecom industry is constantly evolving. By staying informed, your Kansas City business can stay ahead, ensuring reliable and efficient communication systems that grow with your company.

As BroadSoft-based providers transition, Kansas City businesses must be proactive in ensuring their communication systems stay reliable. Towner Communications is here to support your transition, providing local expertise and hands-on service to help you make the best decisions for your business.

Ready to discuss your options? Get in touch with Towner  today to explore how we can keep your business connected.

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What NEC Communications Customers in Kansas City Need to Know About the Intermedia Acquisition

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NEC Communications Kansas City Intermedia Acquisition Impact

How the Intermedia NEC Acquisition Impacts NEC Communications in Kansas City

“Change is the only constant in life,” Heraclitus once said. And for NEC customers in Kansas City and the Midwest, that change just got a whole lot more exciting!

Intermedia, a powerhouse in cloud communications, has just announced they’re acquiring NEC’s UNIVERGE BLUE UCaaS and CCaaS operations in North America. But this isn’t just another corporate shake-up—it’s a game-changer for businesses relying on NEC’s communication tools. Let’s break down what this means for you and why Towner Communications is the best cloud communication provider for NEC customers in Kansas City to help you navigate these waters.

Why NEC Communications in Kansas City is About to Get Even Better

Across the U.S., businesses are rapidly transitioning to cloud-based communications. This shift isn’t just a passing trend; it’s a strategic move that’s critical for staying competitive in an increasingly digital marketplace. Intermedia’s acquisition of NEC’s UCaaS and CCaaS operations is a direct response to this growing demand, ensuring that businesses like yours have access to the most advanced, reliable, and flexible communication solutions available.

For NEC customers, especially those in Kansas City and the Midwest, this acquisition means enhanced services and better support. Intermedia has been NEC’s exclusive cloud communications partner since 2020, so you’re already using their robust platform—just under the NEC brand. The best part? This transition is designed to be seamless. Your current contracts, service levels, and support arrangements will remain in place, ensuring that your business operations continue without a hitch.

How Does the Intermedia NEC Acquisition Affect Kansas City Businesses?

So, what’s the timeline? The deal is expected to close by the end of September 2024 in the U.S. and Canada, with Europe following shortly after. Here’s what that means for your business:

  • Seamless Transition: Intermedia is dedicated to making sure there’s no disruption in service. You’ll continue to benefit from NEC-branded services you trust, but with enhanced access to Intermedia’s innovative solutions and support teams.
  • Stronger Network and Support: Expect more direct access to cutting-edge tools like AI-powered analytics and multi-channel archiving, all designed to make your communications smarter and more secure. Plus, Intermedia and Towner’s J.D. Power-certified 24/7 technical support ensures that help is always available when you need it most.

Why Towner Is the Best Cloud Communication Provider for NEC Customers in Kansas City and Trusted Intermedia Partner

Navigating change can be tricky, but that’s where Towner Communications comes in. As Kansas City’s trusted partner in unified communications, we’re here to make this transition as smooth as possible. With our deep expertise and local presence, we’re uniquely positioned to help you make the most of what’s to come.

Here’s how we’re going to help:

  1. On-the-Ground Support: While Intermedia will handle the broader transition, Towner offers the local touch. Need someone who can be there, face-to-face, to answer questions or troubleshoot issues? We’ve got you covered.

  2. Seamless Cloud Migration: Still using on-premises systems? Now might be the perfect time to consider a cloud transition. Towner can guide you through this process, ensuring a seamless move that aligns with your business goals. Intermedia’s platforms are built for agility, and we’re here to help you harness that power.

  3. Tailored Solutions: Every business is different. That’s why Towner doesn’t do cookie-cutter solutions. We’ll work with you to tailor your communications setup to fit your specific needs—whether that’s scaling up, integrating new features, or optimizing your current systems.

Ready to Navigate the Change? Here’s How Towner Can Help

Need proof? When a Legacy Shortel Customer faced a similar transition last year, they turned to Towner. We not only ensured their migration to Intermedia was seamless, but we also optimized their setup to reduce operational costs by 20%. That’s the kind of hands-on support and expertise we bring to the table.

Change doesn’t have to be daunting, especially when you have the right partners by your side. Towner Communications is here to ensure that your business doesn’t just survive this transition—it thrives. Reach out to us today, and let’s discuss how we can help you take full advantage of this exciting new chapter.

And because we’re committed to your success, we’re offering a free consultation and communication system assessment for all NEC customers in the Kansas City area. Let’s explore how you can leverage this acquisition to elevate your business communications.

The future of your communications is bright. Let’s navigate it together.

Frequently Asked Questions About the Intermedia NEC Acquisition for Kansas City Businesses

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The Hidden Costs of Disparate Communication Tools: Why Kansas City Businesses Are Switching to Unified VoIP Solutions

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Unified VoIP Solutions Kansas City

Key Takeaways:

Communication Chaos? Not on Our Watch!

If you’re drowning in a sea of different communication tools, you’re not alone. Kansas City businesses like yours often struggle with the inefficiencies and headaches that come from juggling multiple platforms. We’re talking about lost productivity and unnecessary costs that can drag your business down.

Stop Bleeding Money with Disconnected Tools

Here’s the deal: running multiple communication systems can inflate your operational costs by as much as 15%. That’s a lot of cash that could be better spent elsewhere! Plus, the more tools you use, the higher your risk for costly cybersecurity breaches. Ouch.

Unified VoIP: The Secret Sauce for Kansas City Success

Imagine a world where all your communication needs are seamlessly integrated into one powerful platform. That’s the beauty of Unified VoIP Solutions from Towner Communications. We’re here to help you cut costs, boost efficiency, and secure your operations—whether you’re a local law firm, healthcare provider, or manufacturer.

Understanding the Complexity of Managing Multiple Communication Channels

Managing communication in today’s business environment is no easy feat. Many Kansas City companies, whether small businesses or multi-location enterprises, are bogged down by a tangled web of emails, instant messaging platforms, video conferencing tools, and customer support systems. This fragmentation doesn’t just hinder efficiency; it also opens the door to significant operational costs and security risks.

Why Disconnected Communication Systems Are Holding Your Business Back

Consider a typical day at a Kansas City financial institution or healthcare facility. Employees are forced to navigate a maze of different communication tools, each with its own interface, log-in requirements, and user experience. The result? Miscommunication, delayed responses, and a workforce spending more time managing tools than actually communicating.

Research shows that businesses using five or more disparate communication tools can experience up to a 25% reduction in productivity. This inefficiency is further exacerbated by the need to maintain, update, and troubleshoot multiple platforms—a burden that often falls on already overstretched IT departments.

The Financial and Operational Impact of Juggling Multiple Tools

The financial implications of this complexity are just as concerning. Each communication tool comes with its own set of licensing fees, training requirements, and support costs. For example, a Kansas City manufacturing company might find itself paying for redundant features across different platforms or struggling with the hidden costs of non-compliance with industry regulations.

But the financial burden doesn’t stop there. The increased risk of cybersecurity breaches is another major concern. Disparate systems are harder to secure, and the more tools you have, the more potential entry points exist for cybercriminals. For companies handling sensitive data, like law firms or healthcare providers, this risk is simply unacceptable.

Unified VoIP Solutions: The Game-Changer for Kansas City Businesses

This is where Unified VoIP Solutions come into play. By consolidating all communication channels into a single, cloud-based platform, Towner Communications helps businesses streamline their operations, reduce costs, and improve security. Our customized VoIP solutions are designed to fit the unique needs of Kansas City businesses, whether you’re a small business or a multi-location enterprise.

Unified communications not only simplify your workflow but also enhance mobility and scalability. Imagine a healthcare provider in Kansas City that can seamlessly switch from desktop to mobile communications, ensuring that vital information is accessible anytime, anywhere. Or a law firm that can secure client communications with robust encryption, protecting sensitive data from breaches.

How Towner Communications Simplifies and Secures Your Communication Systems

At Towner, we specialize in providing cloud-based VoIP systems that integrate seamlessly with your existing infrastructure. Our solutions offer enhanced security features, compliance with industry standards, and the flexibility to scale as your business grows. By partnering with us, Kansas City businesses can enjoy a 15% reduction in operational costs and a significant boost in productivity.

We understand the unique challenges faced by industries like healthcare, finance, and manufacturing, and we tailor our services to meet those needs. With no term contracts and a commitment to personalized service, Towner Communications is the trusted local partner for businesses looking to modernize their communication strategies.

Unified Communication Solutions: FAQs for Kansas City Businesses

The complexity of managing multiple communication tools is a costly and risky endeavor. But with Towner Communications’ unified VoIP solutions, Kansas City businesses can simplify their communication systems, reduce costs, and enhance security. Don’t let your communication strategy hold you back—contact Towner Communications today to learn how we can help transform your business operations.

Ready to unify your communication channels and boost efficiency?

Contact Towner Communications for a free consultation and see how our customized VoIP solutions can work for your Kansas City business.

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