The cloud has revolutionized business—but it’s also become the new frontline for cyberattacks. IT leaders aren’t just fighting downtime; they’re battling threats that could sideline their entire organization. Welcome to the high-stakes world of enterprise cloud security, where “good enough” isn’t enough.
What Is Enterprise Cloud Security, Really?
Enterprise cloud security is your digital fortress. It’s the tactical framework, battle-tested policies, and frontline controls protecting your business’s cloud infrastructure, sensitive data, and mission-critical applications from cyber threats. Whether you’re running voice services, managing customer data, or powering operations, cloud security is your insurance against chaos.
The Key Components of Enterprise Cloud Security
Identity and Access Management (IAM): Fortify your access points—no one gets in without clearance.
Threat Detection & Monitoring: Round-the-clock surveillance, because hackers don’t punch a time clock.
Compliance & Governance: Stay locked in with standards like HIPAA, PCI-DSS, or GDPR—or pay the price. For more on security frameworks, check out the NIST Cybersecurity Framework, a gold standard for building resilient cloud environments.
Disaster Recovery & Business Continuity: Resilience on standby to recover fast when disaster strikes.
Why SMBs & Mid-Market Companies Should Care
Here’s the brutal truth: small and mid-sized businesses are prime targets for cybercriminals. Hackers don’t just hunt the big fish; they go after businesses that they think are underprepared.
Zero Trust isn’t optional—it’s your default mindset.
Audit third-party integrations regularly to catch weak links.
Invest in Security Information and Event Management (SIEM) tools to monitor threats in real time.
Educate your users. Cybersecurity is a team sport.
Document your incident response plan. If disaster strikes, you’ll be ready.
Real-World Scenario
A Midwest manufacturing firm recently dodged a ransomware attack that could have cost them hundreds of thousands in downtime and lost production. Thanks to proactive monitoring, encryption protocols, and airtight disaster recovery planning (courtesy of trusted partners), they were back up and running within hours.
How Towner + Intermedia Fortify Your Cloud
We specialize in helping organizations across Kansas City and the Midwest secure their cloud environments with battle-tested, scalable solutions. Our partnership with Intermedia means you get access to world-class cloud security backed by a local team who knows your business.
The Cloud is Fast. So Are Hackers. Stay Ahead.
Ready to lock down your cloud, safeguard your operations, and sleep better at night?
The Cloud is Fast. So Are Hackers. Here’s How to Stay Ahead.
Don’t leave your cloud exposed to risk. Let’s bulletproof your cloud security today and give your team peace of mind.
Enterprise cloud security is the practice of protecting data, applications, and services in cloud environments with advanced tools like encryption, identity management, and threat monitoring.
SMBs are prime targets for cyberattacks. Enterprise-grade cloud security helps protect sensitive data, ensures business continuity, and prevents costly downtime.
Towner delivers enterprise-grade cloud security solutions tailored for businesses in Kansas City and the Midwest, backed by trusted partnerships with providers like Intermedia.
Kansas City’s leading organizations – from hospitals and banks to government offices and corporate headquarters – are elevating their security with advanced access control systems. “Access control” isn’t just a buzzword; it’s a mission-critical priority for local enterprises seeking to protect people, property, and data.
Why Businesses in Kansas City Need Smarter Access Control (And How It Works)
When local business leaders search for access control in Kansas City, they’re typically looking for enterprise-grade security systems that are smart, scalable, and tailored to their business environment. In high-stakes industries, controlling building access isn’t optional – it’s essential for safety, compliance, and operational efficiency.
Key Benefits of Modern Access Control:
Restrict Access by Person, Area & Time: Grant or deny entry based on role, department, or schedule.
Eliminate Physical Keys: Cloud-based credentialing with instant access revocation.
Real-Time Alerts & Audit Trails: Every door event is logged for security audits.
Remote Management: Unlock doors, issue credentials, and monitor activity from anywhere.
Emergency Lockdown Features: Secure all doors instantly during security threats.
How Verkada & VoIP Create the Most Secure Access Control System in Kansas City
One cutting-edge advantage that Towner brings to businesses is the integration of Verkada’s cloud-based access control with VoIP (Voice over IP) phone systems.
How Verkada Access Control and VoIP Integration Enhances Security:
Intercom Calls to VoIP Desk Phones & Mobile Devices: Answer door intercom calls from any device connected to your business phone system.
Remote Door Release & Video Verification: Unlock doors after verifying visitors via live video feed.
Multi-Device Ring & Backup Call Routing: Ensure door intercom calls never go unanswered.
Two-Way Video and Communication: Enhance security by enabling face-to-face verification.
Resilient SIP-Based Integration: Functions even if the internet is down, keeping security communications operational.
With Verkada’s cloud access control, businesses in Kansas City get a seamless, unified security experience that enhances both protection and efficiency.
Who Needs Access Control in Kansas City? 4 Industries That Can’t Afford to Ignore It
Kansas City businesses that rely heavily on security should consider upgrading to smart, integrated access control. Key industries include:
Healthcare (Hospitals & Clinics): Control access to restricted areas, secure patient data, and comply with HIPAA regulations.
Towner delivers a complete, modern security solution that outperforms traditional lock-and-key providers.
Get Your Free Access Control Demo & Secure Your Kansas City Business Now
Protecting your facility has never been easier. Book a free demo today to see Verkada’s access control in action and learn how Towner can tailor a security solution for your business.
Schedule a demo now – Let’s secure your business the smart way!
Frequently Asked Questions About Access Control in Kansas City
Q: What is the best access control system for businesses in Kansas City?
A: Verkada’s cloud-based access control, delivered by Towner Communications, is the top choice for Kansas City businesses. It integrates with VoIP phone systems for seamless visitor management, remote monitoring, and instant door control.
Q: Can Verkada access control integrate with our current phone system?
A: Yes! Verkada’s system integrates with VoIP solutions, allowing your team to manage door intercoms and unlock doors directly from their desk phones, softphones, or Teams apps – even remotely.
Q: Does Towner provide support after installation?
A: Absolutely. Towner Communications offers 24/7 local support, training, and system optimization to ensure your access control system runs smoothly and grows with your business.
Q: How does access control improve business security?
A: Modern access control systems restrict unauthorized entry, provide real-time alerts, and create a detailed audit trail of who accessed your building and when. This reduces security risks, protects employees, and helps businesses meet compliance standards.
Q: What industries in Kansas City need access control the most?
A: Healthcare, financial institutions, government facilities, and large corporate campuses in Kansas City benefit the most from integrated access control to safeguard data, people, and assets.
Mini Case Study: How Towner Secured a Kansas City Healthcare Facility with Verkada Access Control
Client: A leading Kansas City healthcare provider with multiple clinic locations. Industry: Healthcare Challenge: The client needed to secure sensitive areas such as pharmacies, exam rooms, and administrative offices while enabling fast visitor access for patients and staff. Their old keycard system lacked remote access and audit tracking.
Solution Delivered:
Towner Communications deployed Verkada’s cloud-based access control system integrated with the healthcare provider’s existing VoIP platform. This allowed their security and admin teams to:
Manage access for over 100 employees across 3 locations from a single dashboard
Remotely unlock doors and respond to visitor intercom calls via their VoIP phones
Generate real-time security reports and audit logs for compliance
Implement emergency lockdown features to instantly secure all access points when needed
Results:
30% increase in operational efficiency (less time managing keys and physical badges)
Enhanced HIPAA compliance through detailed access logs
Improved security response time via VoIP-connected intercoms
Positive feedback from staff on the ease of remote door management
Quote from client: “Towner helped us level up our security and gave us peace of mind. The ability to manage everything from our phones has been a game changer.” – Director of Facilities
What is Kari’s Law and Why It Matters for Your Business?
Imagine your employees dial 911 in an emergency, but the call never goes through. Fire, medical, or police assistance becomes critical in an instant—but a hidden phone system setting blocks the call from reaching emergency responders.
Would you be liable? Would your business face legal penalties? The answer is likely yes—and that’s why Kari’s Law exists.
Kari’s Law is a federal mandate ensuring that anyone using a multi-line telephone system (MLTS) can dial 911 directly, without needing to press an extra digit or prefix. Lawmakers enacted it to prevent tragedies caused by phone system restrictions and to improve emergency response times nationwide.
Failing to comply isn’t just risky—it’s illegal and can result in hefty fines and legal liability. In this guide, we’ll cover:
The History of Kari’s Law: A Tragic Case That Changed 911 Dialing
Kari’s Law was born out of a real-life tragedy. In 2013, an attacker brutally murdered Kari Hunt in a Texas hotel room. Her 9-year-old daughter tried calling 911 multiple times but couldn’t reach emergency services because the hotel’s phone system required dialing “9” first for an outside line.
Had the call gone through immediately, first responders may have arrived sooner—potentially changing the outcome.
This failure to connect led to the passage of Kari’s Law, ensuring that all phone systems allow direct 911 dialing without prefixes. Lawmakers signed the law into effect on February 16, 2018, requiring businesses nationwide to comply with MLTS system regulations.
Key Requirements of Kari’s Law
Direct 911 Dialing Without a Prefix
Your phone system must allow users to dial 911 directly—without pressing “9” or any other prefix.
Example:
Non-compliant: Dialing 9 + 911 to reach emergency services
Compliant: Dialing 911 connects immediately
Notify On-Site Personnel When Someone Dials 911
Businesses must alert a designated staff member (security, front desk, etc.) when someone dials 911. This ensures immediate internal awareness and faster response times.
Who Needs to Comply with Kari’s Law?
Any business or organization using multi-line telephone systems (MLTS) installed, manufactured, or upgraded after February 16, 2020, must comply. This includes:
Office buildings
Hotels and resorts
Hospitals and healthcare facilities
Schools and universities
Government buildings
Retail stores and malls
If you installed your system before 2020, you should upgrade for compliance, though it’s not legally required.
What Happens If You Violate Kari’s Law? (Penalties & Legal Risks)
Failing to comply with Kari’s Law isn’t just irresponsible—it carries legal and financial consequences.
Financial Penalties
The FCC (Federal Communications Commission) enforces Kari’s Law, and violations can result in:
Fines of up to $10,000 per violation
Additional fines of $500 per day for continued non-compliance
Legal Liability
If a 911 call fails due to non-compliance and results in harm, injury, or death, your business may face:
Lawsuits from victims or their families
Regulatory penalties from federal and state agencies
Non-compliance can lead to critical delays, affecting emergency response time and potentially resulting in loss of life.
When an emergency occurs, businesses cannot afford non-compliance. Ensuring your phone system meets Kari’s Law requirements can save lives and prevent financial and legal consequences.
How Kari’s Law Relates to RAY BAUM’s Act
Kari’s Law ensures direct 911 dialing, but it works hand-in-hand with RAY BAUM’s Act, which requires businesses to provide location data when calling 911.
What’s the Difference?
Kari’s Law
Requirement: Direct 911 dialing and on-site notifications
Who It Affects: All businesses with MLTS
RAY BAUM’s Act
Requirement: Precise location information (floor, suite, building)
Who It Affects: Multi-location businesses
Why This Matters for Businesses
Emergency responders need precise location details to reach the right place quickly. Without compliance, a 911 call may only provide the building address but not the specific floor, suite, or room number, delaying response time.
How to Ensure Full Compliance
Configure your MLTS system to support direct 911 dialing.
Set up on-site emergency notifications for internal awareness.
Ensure your system transmits accurate location data in accordance with RAY BAUM’s Act.
Conduct regular compliance audits to prevent costly violations.
Kari’s Law Compliance – Frequently Asked Questions
Kari’s Law was signed into law on February 16, 2018. It mandates that all multi-line telephone systems (MLTS) must allow direct dialing to 911 without requiring additional prefixes and that businesses provide on-site emergency notifications when a 911 call is made. This law applies to businesses, hotels, schools, hospitals, and government buildings with MLTS systems installed after February 16, 2020.
Non-compliance can result in fines up to $10,000 per violation, plus $500 per day for continued non-compliance. Additionally, businesses may face federal enforcement actions, potential lawsuits from affected individuals, and reputational damage that can impact long-term operations.
Kari’s Law applies to any business using a multi-line telephone system (MLTS) installed or updated after February 16, 2020. This includes office buildings, hotels, hospitals, schools, and government facilities that utilize MLTS for internal and external communication. If your system does not comply, you may be subject to fines and legal action. Regular compliance audits and upgrades to modern VoIP-based MLTS solutions can help businesses meet the requirements efficiently.
Direct access to 911 without requiring a prefix or additional digits
On-site alerts are automatically triggered and reach the designated personnel
Accurate location data is transmitted in compliance with RAY BAUM’s Act
Call routing functionality ensures emergency services receive the call without delay
Periodic testing procedures are in place to maintain ongoing compliance
Why Towner Communications is Your Compliance Partner
At Towner Communications, we specialize in 911 compliance solutions to keep your business safe and legally protected.
We offer free compliance assessments
We upgrade outdated phone systems for full Kari’s Law and RAY BAUM’s Act compliance
We provide 24/7 support to ensure your system stays operational
Non-compliance isn’t just a risk—it’s a lawsuit waiting to happen. Don’t wait until it’s too late. Schedule your 911 Compliance Audit today. Free assessments available for a limited time.
Echoes in video calls are more than just an annoyance—they can ruin meetings, derail conversations, and make you sound unprofessional. Whether you’re on Zoom, Microsoft Teams, Google Meet, or another platform, audio issues can create confusion and frustration. But the good news? Fixing them is easier than you think.
This guide breaks down why video call echoes happen, how to stop them instantly, and the best long-term fixes to ensure every conversation is crystal clear.
Why Do Video Calls Echo?
Echo occurs when sound from your speakers is picked up by your microphone and loops back into the call, creating a feedback loop. Several factors contribute to this issue:
1. Speaker and Microphone Issues
Speaker volume too high – When speakers are too loud, the microphone picks up the output audio, creating an echo effect.
Microphone too close to speakers – If your microphone is positioned near your speakers, it will pick up sound directly, causing feedback.
Omnidirectional microphones – Some microphones pick up sound from all directions, making them more likely to catch speaker audio.
Low-quality or built-in microphones – Cheaper microphones often lack proper noise cancellation, increasing the chance of an echo.
2. Room Acoustics & Environment
Hard surfaces amplify sound – Rooms with bare walls, tile floors, and minimal furniture reflect sound waves, making echoes more pronounced.
Large empty spaces – Without soft furnishings to absorb sound, voices bounce around and are picked up multiple times.
Background noise interference – Air conditioning, keyboards, and other office noises can contribute to audio distortion and echo.
3. Software & Device Conflicts
Multiple active devices in the same room – If two or more participants are on the same call using different devices, their microphones and speakers can create an echo loop.
Incorrect audio settings – Some devices use “stereo mix” or unoptimized input/output settings, causing unintended sound reflections.
Echo cancellation disabled – Many video conferencing platforms offer built-in echo cancellation, but if this feature is turned off, feedback can occur.
Now, let’s fix it.
Quick Fixes to Stop Echo Instantly
Before diving into advanced solutions, try these quick fixes to eliminate echo during video calls:
Lower your speaker volume – If your speakers are too loud, your microphone may pick up the sound and loop it back into the call. Reduce the volume to a comfortable level where you can still hear, but your microphone does not pick up the output.
Use headphones or earbuds – This is one of the most effective ways to prevent echo. Since headphones isolate the audio to your ears, they eliminate the chance of speaker-to-microphone feedback. Wireless or wired options both work well.
Mute yourself when not speaking – Background noise and subtle sound reflections can contribute to an echo effect. If you are not actively talking, mute your microphone to prevent unintended audio pickup.
Move your microphone away from your speakers – Ensure your microphone is positioned in a way that minimizes its exposure to speaker output. If using a built-in laptop microphone, try adjusting the angle or using an external mic for better control.
Check for multiple active devices – If multiple people in the same room are on the same call, ensure only one device has an active microphone and speaker. Otherwise, audio loops between devices can create an echo.
Enable Echo Cancellation – Most video conferencing platforms, such as Zoom, Microsoft Teams, and Google Meet, have built-in echo cancellation features. Check your settings and enable this option to automatically reduce feedback loops.
Reduce background noise – External noises such as fans, typing sounds, or distant conversations can create distortions that amplify echo. Using noise suppression features in your video conferencing app can help minimize unwanted audio interference.
If the echo continues, keep reading for long-term fixes.
How to Permanently Fix Echoing in Video Calls
For a professional, echo-free video call experience, implement these solutions.
1. Upgrade Your Audio Equipment
Use a headset with a built-in microphone – Isolates your voice and prevents feedback.
Invest in an external microphone – High-quality mics like Blue Yeti or Rode NT-USB offer superior noise cancellation.
Consider a dedicated speakerphone – Devices like Jabra Speak 710 are designed for echo-free calls.
2. Adjust Your Video Call Settings
Zoom:
Go to Settings > Audio
Enable “Suppress Persistent Background Noise” and “Suppress Intermittent Background Noise”
Turn on “Echo Cancellation”
Microsoft Teams:
Open Settings > Devices
Select Noise Suppression: High
Disable “Allow stereo mix” if available
Google Meet:
Click More Options > Settings
Under Audio, select a Noise-Canceling Microphone
Test audio with the Echo Test feature
3. Improve Room Acoustics
If your workspace has poor acoustics, sound can bounce and create echoes. Here’s how to reduce it:
Add soft furnishings – Rugs, curtains, and cushions absorb sound.
Use acoustic panels – Foam panels help reduce sound reflections.
Close doors and windows – Minimizes external noise interference.
Advanced Echo Troubleshooting
If the echo persists despite adjusting your audio settings and environment, follow these advanced troubleshooting steps to pinpoint the issue and eliminate it permanently.
1. Identify the Echo Source
Before making major changes, determine where the echo is coming from. This is critical because echo issues may originate from other participants on the call, not necessarily from your setup.
Steps to Identify the Echo Source:
Mute participants one at a time – Ask each participant to mute themselves while others talk. If the echo stops when a specific person mutes, the issue is on their end.
Check your own microphone and speakers – If the echo continues after others mute, it’s likely coming from your device.
Switch to a different device – Try using another computer, phone, or tablet to join the call and see if the echo persists. If the issue disappears, your original device may have hardware or software conflicts.
Use an “Echo Test” feature – Most video conferencing platforms, such as Zoom, Microsoft Teams, and Google Meet, have built-in audio testing tools. Use these to play back your voice and detect any potential feedback.
If you determine that the echo is not caused by another participant, move on to software and hardware troubleshooting.
2. Update Audio Drivers
Outdated or corrupt audio drivers can cause conflicts that lead to echo issues, especially if your microphone and speakers are not processing sound efficiently. Keeping your drivers up to date ensures that your device properly processes and suppresses unwanted noise.
For Windows Users:
Open Device Manager – Right-click the Start Menu and select Device Manager.
Expand Sound, Video & Game Controllers.
Right-click your audio device (e.g., Realtek High Definition Audio, USB Microphone, or external sound card).
Click Update Driver and select Search automatically for drivers.
Restart your computer after installation to apply changes.
Tip: If the issue persists, visit your manufacturer’s website (Dell, HP, Lenovo, etc.) and manually download the latest driver for your sound card.
For Mac Users:
Go to System Preferences > Software Update.
If an update is available, install it and restart your Mac.
If the issue persists, reset your Mac’s PRAM/NVRAM (Hold Option + Command + P + R at startup until the Apple logo appears).
Tip: For external microphones or headsets, check the manufacturer’s website for specific Mac-compatible driver updates.
3. Reset Audio Settings
Sometimes, misconfigured audio settings can cause echo loops, especially if your input and output devices are not correctly recognized by the system. Resetting your audio settings can restore default configurations and eliminate feedback issues.
For Windows Users:
Go to Control Panel > Sound > Playback & Recording Devices.
Select your primary microphone and speakers and click Set as Default.
Click Properties, go to the Enhancements tab, and disable all audio enhancements.
Go to the Advanced tab and change the sample rate to 44100 Hz (CD Quality) or 48000 Hz (DVD Quality).
Restart your computer.
Tip: If echo cancellation settings are enabled in your conferencing app, disable them and test if your system’s built-in suppression performs better.
For Mac Users:
Open System Preferences > Sound.
Click the Input tab and select your active microphone.
Adjust input volume to a moderate level to prevent over-amplification.
Under Output, ensure the correct speakers or headset are selected.
Restart your Mac to apply changes.
4. Uninstall and Reinstall Your Video Conferencing Software
If your audio settings and drivers are up to date but the issue only occurs in certain apps, the problem may be with the software itself. A corrupted installation or outdated version can cause audio feedback loops.
Steps to Reinstall Zoom, Microsoft Teams, or Google Meet:
Uninstall the app:
Windows: Open Control Panel > Programs > Uninstall a Program, select the software, and click Uninstall.
Mac: Drag the application to the Trash and empty it.
Restart your device after uninstalling.
Download the latest version from the official website.
Reinstall and configure audio settings again.
Tip: Before reinstalling, clear app cache and settings (found under advanced settings in some applications) to remove any old configurations that could be causing the issue.
Final Thoughts on Troubleshooting Echo Issues
If you’ve followed these troubleshooting steps and the echo still persists, consider testing your microphone and speakers on a different network or device to rule out hardware defects. If the issue is only happening on one platform (Zoom, Teams, Meet, etc.), it’s likely a software-related problem that may require additional support from the provider.
By systematically identifying the cause, updating drivers, and resetting your audio settings, you can eliminate video call echo issues and ensure seamless, professional communication every time.
Echo Troubleshooting Flowchart
Are you using external speakers?
Switch to headphones
Is your microphone too close to your speakers?
Move it away
Are multiple devices active in the same room?
Mute/unplug one device
Is the issue coming from another participant?
Ask them to mute or adjust their settings
Check software settings for noise suppression and echo cancellation
Your network is only as strong as the cabling behind it. Messy wires, slow connections, and constant tech headaches? We’ve seen it all. And we know one thing for sure—structured cabling isn’t just about organizing cables. It’s about setting your business up for seamless, uninterrupted growth.
Think of it like this: A rock-solid foundation makes a skyscraper possible. Structured cabling does the same for your IT infrastructure. Faster speeds. Less downtime. Future-ready. That’s the goal. And that’s where we come in.
At Towner Communications, we don’t just install cables. We create networks built to handle whatever you throw at them. Whether you’re expanding, upgrading, or fixing years of patchwork wiring, we have the expertise to make your network work for you—flawlessly.
What is Structured Cabling?
Structured cabling is the organized, standardized approach to designing and managing a business’s communication infrastructure. Instead of a tangled mess of wires thrown together over time, structured cabling follows a logical, scalable design that supports high-performance networking, voice, video, and security systems.
Unlike traditional point-to-point cabling, structured cabling uses a planned approach that makes troubleshooting, upgrades, and expansion easier. It’s an investment in efficiency, reliability, and future-proofing your business.
Why Structured Cabling Matters
A well-planned structured cabling system offers several critical benefits:
Scalability – Easily expand your network as your business grows.
Reduced Downtime – Minimize connection failures and troubleshooting time.
Cost Efficiency – Simplify maintenance and reduce operational costs.
Faster Speeds – Support high-bandwidth applications without slowdowns.
The Data Behind Structured Cabling
Structured cabling is a critical component of business networking. Here are some eye-opening statistics:
Up to 80% of network downtime is caused by poorly managed cabling infrastructure (Source: Network Computing).
Structured cabling reduces maintenance costs by 50% compared to traditional wiring methods.
By 2025, global data traffic is expected to reach 180 zettabytes, reinforcing the need for robust network infrastructure (Source: Cisco Annual Internet Report).
Towner’s Structured Cabling Services
At Towner, we specialize in designing, installing, and maintaining structured cabling systems tailored to your business needs. Here’s what we offer:
Network Cabling Installation
Ethernet Cabling – Cat5e, Cat6, Cat6a, Cat7, and Cat8 for fast, reliable connections.
Fiber Optic Cabling – Single-mode and multi-mode fiber for high-speed data transmission.
Voice & Data Cabling – Seamless integration for clear, uninterrupted communication.
CCTV, Access Control & Security System Cabling – Secure your premises with professional installations.
Conference Room & A/V Cabling – Ensure high-quality audio and video performance.
Wireless Network Infrastructure – Optimize Wi-Fi connectivity throughout your facility.
Data Center Cabling
High-Performance Backbone Cabling – Support ultra-fast data centers.
Server Room Setup & Organization – Transform tangled wires into a streamlined system.
Redundant Cabling Solutions – Minimize downtime with fail-safe configurations.
Why Businesses Choose Towner Communications
Since 1947, Towner has been a trusted partner for businesses in Central Missouri, Kansas, Missouri, and across the country seeking reliable network solutions. Here’s why:
Industry-Certified Experts – Our team is BICSI-certified and follows industry best practices.
Future-Ready Solutions – We design systems that support emerging technologies and 10G+ speeds.
Minimal Disruptions – Our installations are quick, efficient, and designed to avoid downtime.
24/7 Local Support – Based in Kansas City, we provide fast, reliable service when you need it most.
Steps for Implementing Structured Cabling
Implementing structured cabling requires strategic planning and execution. Follow these key steps to ensure a seamless installation and long-term network efficiency:
Assess Your Current Network – Conduct a thorough audit of your existing network infrastructure. Identify outdated cabling, bottlenecks, and weak points that cause connectivity issues. Use network monitoring tools to pinpoint areas for improvement.
Plan for Future Growth – Your structured cabling system should be designed with scalability in mind. Anticipate future business expansion, increased bandwidth needs, and the integration of new technologies like IoT, VoIP, and cloud-based applications. A well-planned system prevents costly overhauls down the road.
Choose the Right Cable Type – Selecting the right cabling type is critical for performance and longevity. Consider:
Cat6 & Cat6a – Ideal for most business networks, supporting up to 10Gbps speeds.
Cat7 & Cat8 – Best for high-performance environments requiring ultra-fast connections and reduced interference.
Fiber Optic – Essential for high-speed, long-distance data transmission with minimal latency.
Label & Organize Everything – Clear labeling and cable management reduce troubleshooting time and ensure smooth maintenance. Implement structured pathways, use color-coded cables, and document your setup for easy reference. Neat and organized cabling enhances efficiency and prevents tangling and accidental disconnections.
Ensure Compliance with Standards – Adhere to industry best practices and standards like TIA/EIA-568, BICSI guidelines, and local building codes. Compliance ensures your system is reliable, secure, and capable of handling future technological advancements.
Work with Certified Professionals – Hiring experienced and certified structured cabling installers guarantees a high-quality, future-proof installation. Professionals can design and implement a system that meets your business’s unique needs while minimizing risks like signal interference and network congestion.
Test and Optimize – After installation, conduct comprehensive testing using network certification tools to verify cabling performance. Address any issues before deploying your network to avoid unexpected downtime.
Schedule Regular Maintenance – Implement a structured maintenance plan to keep your cabling infrastructure in peak condition. Regular inspections and upgrades prevent performance degradation and costly repairs.
The cost of structured cabling varies based on multiple factors, including the size of your facility, the type of cables used, the complexity of the installation, and any additional infrastructure requirements. Generally, fiber optic installations tend to be more expensive than traditional Ethernet cabling, but they provide better long-term performance. For an accurate estimate tailored to your needs, contact us for a customized quote.
Absolutely! If your business is dealing with slow speeds, frequent network issues, or an outdated cabling infrastructure, we can assess and upgrade your current system. We replace obsolete cabling, reorganize cluttered wiring, and ensure that your setup is optimized for modern data demands and scalability.
Installation timelines depend on several factors, such as the size of your office, the complexity of your network, and whether we’re working on a new build or upgrading an existing system. Small offices may only take a day or two, while large-scale projects can take several weeks. We work efficiently to minimize disruption and ensure a smooth transition.
Installation timelines depend on several factors, such as the size of your office, the complexity of your network, and whether we’re working on a new build or upgrading an existing system. Small offices may only take a day or two, while large-scale projects can take several weeks. We work efficiently to minimize disruption and ensure a smooth transition.
Yes! Structured cabling isn’t a one-and-done deal. We provide ongoing maintenance, performance monitoring, and troubleshooting services to keep your network running at peak efficiency. Whether you need routine inspections, cable management adjustments, or emergency repairs, our team is available to support your business’s evolving needs.
Ready to Upgrade Your Network?
Don’t let outdated cabling slow you down. Contact Towner Communications today for structured cabling solutions that are built to last. Schedule a consultation now and take the first step toward a more efficient, high-performing network.
If You Can’t Hear It or See It, Did It Even Happen?
You know that one coworker who doesn’t read emails? Or the one who tunes out intercom announcements like they’re background noise at a bad coffee shop? Yeah, that’s why visual and audible alerting systems exist. Because when communication is mission-critical—think emergency alerts, school lockdowns, or industrial safety warnings—you need both sight and sound working together.
At Towner Communications, we’ve spent over 70 years making sure businesses, schools, and hospitals in Kansas City and across the Midwest never miss an important message. Because missing an alert in these environments? Not an option.
How Visual and Audible Alerting Prevents Failures—and Why It Matters
Here’s the deal: visual and audible alerting is a fancy way of saying, “We use tech to make sure you see and hear critical messages before disaster strikes.”
And trust us, it’s necessary. According to the National Fire Protection Association (NFPA), nearly 40% of emergency communication failures happen because people simply don’t hear the alarm. Meanwhile, OSHA mandates both visual and audible alarms in workplace safety systems to prevent injuries and fatalities.
Visual Alerts: LED flashers, LCD scrolling messages, strobe lights—anything that screams “Look here, now!”
Audible Alerts: Sirens, voice paging, PA systems—because nothing says “RUN” like a blaring alarm.
The Combo Effect: When you combine both, response time improves by up to 75%, according to a study in the Fire Safety Journal.
Towner’s Take:If a message is worth sending, it’s worth making sure people actually receive it. That’s where we come in.
Towner’s Take: If a message is worth sending, it’s worth making sure people actually receive it. That’s where we come in.
How These Alerting Systems Work: A Peek Under the Hood
Towner Communications specializes in SIP-compliant alerting solutions that integrate with existing VoIP and PA systems. Translation?
No clunky standalone systems.
No duct-taped speaker hacks.
Just seamless, professional alerting solutions that work.
What’s Inside a Top-Tier Alerting System?
LED Flashers & Strobes – Impossible to ignore, even in the loudest environments.
LCD Displays – Scrolls text warnings for added clarity.
Multicast & Zoned Paging – Because not every message needs to be heard everywhere (your CEO doesn’t need to hear about a low-stock janitorial closet).
**Want to learn more about SIP paging? Check out Towner’s **SIP Paging Solutions
Towner’s Take: We don’t just install hardware—we build solutions that integrate with your existing setup, so there’s no tech headache for your IT team.
Who Needs Visual and Audible Alerts? (Spoiler: Probably You)
At this point, you might be thinking, “Cool, but do I actually need this?” Let’s break it down.
Schools & Campuses:
Lockdowns, fire drills, and weather warnings should be heard in every classroom, gym, and hallway.
Visual alerts are key for students with hearing impairments.
According to the National Center for Education Statistics, over 90% of U.S. schools use some form of emergency notification system.
Critical alerts (Code Blue, fire evacuation) need multi-channel communication—because one missed alert can be life or death.
Loudspeakers + LED strobes mean staff hears it, patients don’t panic.
OSHA mandates hospitals have redundant alerting methods—so visual and audible alerting isn’t just nice, it’s required.
Industrial & Manufacturing:
Factories are loud. The average industrial workspace exceeds 85 dB (the threshold for hearing damage, according to the CDC).
LED strobes + high-decibel speakers ensure workers see and hear warnings.
Over 2.8 million workplace injuries happen annually in the U.S. (BLS)—and many are preventable with better alerting.
Government & Municipal Buildings:
Multicast notifications can reach city-wide or just a single building.
Alerts integrate with law enforcement and first responders for faster action.
Public safety codes require emergency paging systems in federal buildings.
Towner’s Take: If it’s an environment where safety and communication matter (so… everywhere), these systems make a difference.
Towner’s Real-World Expertise: Saint Ann’s in Prairie Village, KS
How We Upgraded Saint Ann’s Alerting System
“Saint Ann’s, a private school in Kansas City, had a problem—their intercom-based announcements weren’t cutting it. Hallways were too loud, classrooms missed messages, and outdoor alerts? Forget about it.
Enter Towner Communications. We installed a SIP-based alerting system with LED flashers, voice paging, and scrolling digital displays. The result?
100% alert coverage across campus.
Instant response to emergency notifications.
Clear communication without disrupting class.
Towner’s Take: Your alerting system should be as reliable as your WiFi. If it’s not, we need to talk.
FAQs
Visual and Audible Alerting Explained
How does Visual and Audible Alerting improve emergency communication?
Visual and Audible Alerting ensures that critical messages are seen and heard, reducing response times and preventing missed alerts in high-risk situations.
What is an audible and visual alert?
A notification system that uses sound (sirens, alarms, voice paging) and visual signals (flashing lights, digital displays, strobes) to ensure critical messages are received.
What is an audible and visual alert?
A notification system that uses sound (sirens, alarms, voice paging) and visual signals (flashing lights, digital displays, strobes) to ensure critical messages are received.
What industries benefit the most?
Schools, hospitals, factories, government buildings—anywhere safety matters.
Kansas City’s Trusted Alerting System Provider
Every second counts when delivering critical alerts. Whether it’s a manufacturing plant, hospital, or school, your messaging needs to be immediate, clear, and impossible to ignore. That’s what Towner Communications delivers. We don’t just install hardware—we design custom, fully integrated alerting systems that fit your unique environment. If your current system is outdated, unreliable, or just not cutting it, let’s talk. Serving Kansas City, Missouri, Kansas and the Central Missouri Your alerts should work when you need them most. Let’s make sure they do.
Businesses rely on phone calls to connect with customers, but unanswered calls are becoming a major problem. With the surge in robocalls and phone scams, most people hesitate to answer numbers they don’t recognize. If your business calls show up as UNKNOWN CALLER or Potential Spam, your customers aren’t ignoring you—they’re avoiding what they assume is another scam.
The Call Avoidance Epidemic: The Hard Facts
According to First Orion, 94% of unknown calls go unanswered, and 80% of consumers only pick up calls from numbers they recognize. This isn’t just a trend—it’s a direct response to the 50 billion robocalls Americans receive annually.
Even legitimate business calls—such as appointment reminders, order confirmations, and billing updates—get ignored when they appear as spam. As a result, businesses that depend on outbound call centers or customer support teams lose critical opportunities to connect with clients.
The Cost of Unanswered Calls
When customers don’t answer your calls, your business suffers. Studies show that missed calls lead to:
Lower conversion rates – Sales teams struggle to reach leads, reducing revenue.
Higher customer churn – Unanswered renewal calls lead to contract cancellations.
Inefficient service delivery – Support teams waste time leaving voicemails that go unheard.
Stat to Know: Businesses lose an estimated $75 billion annually due to poor customer communication, including unanswered calls.
The Solution: Branded Calling
Branded Calling ensures that when you call, your business name, logo, and reason for calling appear on the recipient’s screen. This builds trust, increases answer rates, and prevents your calls from being mistaken for spam.
A First Orion case study found that businesses using Branded Calling saw a 76% increase in answered calls and a 56% boost in customer engagement. Because it enhances trust and prevents spam labeling, this technology benefits industries that depend on outbound calls, including healthcare, finance, and customer support centers.
How Branded Calling Works
Branded Calling uses call authentication technology to verify outbound calls before they reach customers. This process prevents spam flagging and ensures your calls appear as legitimate business communications.
Caller ID Authentication – Verifies your number and prevents mislabeling as spam.
Business Name & Logo Display – Builds trust and improves recognition.
We used to struggle with customers ignoring our calls
“We used to struggle with customers ignoring our calls, thinking we were spam. Branded Calling completely changed the game for us. Now, customers answer on the first ring.”
– Sarah K., Customer Support Manager
Our answer rates have skyrocketed
“Since implementing Branded Calling, our answer rates have skyrocketed. Customers are no longer hesitant to pick up the phone, and our sales team has seen a major boost in conversions.”
– John M., IT Director
The Risks of Ignoring Branded Calling
If your business fails to adopt Branded Calling, you risk:
Lost Revenue – Sales teams struggle to connect with leads.
Damaged Reputation – Calls marked as spam erode customer trust.
Regulatory Compliance Issues – STIR/SHAKEN authentication is now required for many businesses.
Case Study: Branded Calling in Action
A national financial services provider implemented Branded Calling and saw a 42% increase in answered calls. Within months, they also experienced a 30% reduction in customer complaints about missed calls and a boost in client retention.
How to Implement Branded Calling in Four Steps
Step 1: Evaluate Your Current Caller ID Reputation
Check if telecom providers flag your number as spam.
Analyze answer rates and voicemail engagement.
Step 2: Register Your Business Number
Work with a call authentication provider to verify your number.
Ensure compliance with STIR/SHAKEN regulations.
Step 3: Activate Branded Calling Features
Enable branded caller ID with your business name and logo.
Add call intent messaging to provide context before customers answer.
Step 4: Monitor & Optimize Performance
Track answer rates and adjust branding elements for better engagement.
Regularly update call data with telecom providers.
The Future of Business Calls: Adapt or Be Ignored
Branded Calling is the future of trusted business communication. By 2025, more than 50% of business calls will likely go unanswered. Companies that fail to implement caller ID branding will continue struggling with low engagement, declining revenue, and lost customer trust.
Branded Calling builds trust by displaying a business name, logo, and call reason. Customers recognize the caller immediately, which reduces call avoidance and improves engagement.
Yes. Branded Calling authenticates phone numbers and aligns with STIR/SHAKEN compliance to ensure telecom providers label your calls correctly instead of marking them as “Potential Spam” or “Scam Likely.”
Most businesses activate Branded Calling within a few days, depending on carrier approvals. The setup process is seamless and requires minimal technical adjustments.
Yes. Branded Calling works across VoIP phone systems, business mobile numbers, and traditional landlines, ensuring customers recognize and trust your calls.
Yes. Branded Calling follows FCC regulations, STIR/SHAKEN standards, and industry best practices to ensure compliance while maintaining call legitimacy.
Businesses using Branded Calling report a 42% increase in answered calls and a 56% boost in customer engagement, leading to higher conversions and stronger customer trust.
Traditional caller ID only displays a phone number, which customers often ignore. Branded Calling enhances caller ID by including your company name, logo, and call reason, increasing trust and answer rates.
Let’s face it: your hybrid work setup deserves better than that old headset you’re rocking. Enter the Yealink WH64 Hybrid Mono headset, a game-changer in the world of business communication. And here’s the kicker—you can snag this powerhouse headset for FREE with our Device Promotion. Yep, you heard that right. Free. No strings, no catch—just crystal-clear calls and seamless multitasking coming your way.
Ready to ditch the static and elevate your workspace? Let’s dive into why this promotion is worth the hype and how you can grab yours today.
The Yealink WH64 is a Game-Changer
Hybrid work isn’t going anywhere, and neither are the demands for reliable communication tools. The Yealink WH64 Hybrid Mono headset ticks all the boxes for professionals who need to stay connected, focused, and comfortable. Here’s what makes it stand out:
Seamless Connectivity: Switch effortlessly between devices with hybrid capabilities that work as hard as you do.
Mono Design for Multitasking: Keep one ear open for the office buzz while staying locked into your calls.
All-Day Comfort: Lightweight and designed for long-haul wear—no more end-of-day headset headaches.
Crystal-Clear Audio: Noise-canceling technology ensures every call sounds like a face-to-face conversation.
Budget-Friendly: It’s free with our Device Promotion, saving you money while upgrading your tech game.
What’s the Deal with the Free Device Promotion?
Here’s the lowdown: the Yealink WH64 Hybrid Mono headset is now the featured free device in our Device Promotion. When you qualify with addition of specific Elevate licenses, this cutting-edge headset becomes your new work buddy at absolutely no cost.
But that’s not all. When you upgrade, you’ll also first in tech features, which means you’re not just upgrading your tech—you’re making a smart financial move. Translation? More value for your business, less strain on your budget.
Why Businesses Love Yealink (and Why You Will Too)
Not convinced yet? Let’s break down why savvy businesses are choosing to upgrade and get Yealink’s most advanced headset:
Better Focus: Noise-canceling microphones cut through distractions so you can focus on what matters.
Professional Look and Feel: Sleek, modern, and designed to impress on video calls.
Built for Teams: Perfect for companies using platforms like Elevate for Teams
Longevity: Yealink products are built to last, making them a smart investment for any business.
Top-Notch Reviews: Rated highly by professionals who value reliability and quality in their tech tools.
Testimonials
Don’t just take our word for it. Here’s what some of our clients have to say about the WH64:
The call quality is unmatched
“The Yealink WH64 has completely transformed my workday. It’s so comfortable that I forget I’m wearing it, and the call quality is unmatched!” – Sarah T., Operations Manager
This headset just works
“Switching between my laptop and phone has never been easier. This headset just works—no hassle, no fuss.” – Mike R., IT Specialist
Get It Free NOW
The Yealink WH64 Hybrid Mono headset is a hot commodity, and “free” won’t last forever. If you’ve been waiting for the perfect excuse to upgrade your work setup, this is it.
The Hybrid version offers seamless multi-device connectivity, while the Base version focuses on core functionality. Both are excellent choices depending on your needs.
Yes, it does! The dual-ear version of the Yealink WH64 is perfect for professionals who need complete focus during calls. It offers immersive audio quality while maintaining the same lightweight comfort and noise-canceling features as the mono version. Whether you’re in a busy office or working from home, the dual-ear option provides a distraction-free experience for ultimate productivity.
The Yealink WH64 leads the pack with its advanced hybrid connectivity, allowing seamless switching between devices. Its lightweight, all-day comfort design makes it ideal for extended use, while the noise-canceling microphone ensures crystal-clear audio on every call. Whether you’re working in a bustling office or from home, the WH64 outshines competitors by delivering unmatched reliability and professional-grade performance.
Why Towner Communications?
At Towner Communications, we don’t just sell solutions—we create them. With over 75 years of experience, we’ve built a reputation for being the people you can call when you need results, not excuses. Our customers stick with us because we deliver:
24/7 Local Support: Real people, ready to help whenever you need it.
Custom Solutions: No cookie-cutter approaches here.
Lightning-Fast Turnarounds: Because your business can’t afford to wait.
Trusted Expertise: Hundreds of certifications and decades of industry leadership.
This isn’t just about headsets. It’s about giving you the tools to communicate better, work smarter, and grow faster.
Security Camera Installation Kansas City: Protect Your Business with Towner
Kansas City’s small businesses are grappling with an alarming rise in property crimes. For businesses in Kansas City, professional security camera installation is no longer optional—it’s essential. That’s why Towner Communications recommends Verkada
cameras, the ultimate in modern surveillance technology, to protect what matters most.
Looking for reliable security camera installation in Kansas City? Towner is your trusted local partner. And if you’re outside the city, don’t worry—our solutions extend nationwide. That’s right, Towner travels.
Why Security Camera Installation Matters for Kansas City Businesses
Property crimes in Kansas City are rising, and small businesses are feeling the impact. According to the Kansas City Police Department, burglary incidents have increased by over 10% in the past year, with thefts and property damage affecting thousands of local businesses. In fact, Kansas City averages over 5,000 property crimes annually, with small businesses as frequent targets.
The Costs Are More Than Financial:
A single break-in can cost a business owner thousands in repairs, stolen inventory, and downtime. For instance, a retail store in Midtown recently reported losses exceeding $15,000 after a smash-and-grab robbery. But the financial hit is just the beginning—the emotional toll on owners and employees can be overwhelming.
The Solution? Security Cameras That Work Harder:
When crime happens, having the right security measures in place isn’t just a good idea—it’s essential. Security cameras act as both a deterrent and a critical source of evidence. Studies show that visible security cameras can reduce the likelihood of a break-in by up to 60%. Furthermore, businesses equipped with advanced surveillance systems like Verkada’s AI-powered cameras report quicker resolutions to incidents due to clear video evidence and real-time alerts.
Don’t Wait Until You’re a Statistic:
Investing in a smart security system isn’t just about protecting your property—it’s about reclaiming peace of mind.
The Verkada Advantage: Smart Security Cameras That Work Harder
Towner provides professional security camera installation Kansas City businesses depend on to stay secure. But we don’t just install cameras; we deliver solutions. Verkada cameras redefine safety, combining cutting-edge technology with ease of use. Whether you’re securing a single shop or a sprawling complex, these cameras make business security smarter, faster, and more reliable.
Crystal-Clear Video Quality
Blurry footage? Forget it. Verkada cameras feature high-definition video (up to 4K), capturing every detail, even in low-light settings. Whether it’s a dim parking lot or a bustling store, you’ll see everything that matters.
Why It’s Important: High-quality footage increases the likelihood of criminal identification by 70%.
AI-Powered Analytics
These aren’t just cameras—they’re your digital security team. Verkada’s AI-powered analytics can distinguish between people, vehicles, and objects, cutting through the noise to focus on what matters. Real-time alerts notify you of unusual activity, while heatmaps provide insights into traffic patterns and high-risk areas in your space.
How It Works:
Identify loitering in restricted areas.
Receive alerts for unauthorized vehicle access.
Track suspicious behavior without the need for constant monitoring.
Real-World Impact: One Kansas City warehouse used these analytics to detect and deter loiterers before they attempted a break-in, preventing thousands of dollars in potential losses.
Cloud-Based Access
No need to be tied to a physical monitor. With Verkada’s cloud-based platform, you can access live and recorded footage from anywhere, on any device. Whether you’re traveling or managing multiple locations, the ability to stay connected ensures you’re always in control.
What This Means for You:
Seamlessly manage footage without bulky hardware.
Grant remote access to law enforcement or insurance agents in seconds.
Receive instant alerts on your phone for real-time events.
Scalable Solutions
Verkada cameras are designed to grow with your business. Adding new devices or locations is as easy as plug-and-play, thanks to the intuitive platform. The system integrates effortlessly with existing access control and alarm systems, making it a future-proof investment.
Key Features:
Easily add cameras as your business expands.
Centralize management across multiple properties.
Save costs with flexible deployment options.
Why It Matters: Kansas City businesses of all sizes benefit from scalability, whether it’s a single coffee shop or a chain of retail stores. One local franchise scaled from 3 to 15 locations with Verkada’s streamlined setup, maintaining consistent security standards every step of the way.
Real Stories: How Security Cameras Help Kansas City Businesses
Case Study: Midtown Retail Store—Shoplifting Reduced by 30%
A busy retail store in Midtown Kansas City was losing thousands of dollars each month to shoplifting. The losses weren’t just financial—they were affecting employee morale and customer trust. Traditional surveillance systems weren’t cutting it. That’s when the store turned to Towner Communications to install Verkada cameras.
The Results:
Theft Dropped by 30% in Just 3 Months: With Verkada’s high-definition video and real-time alerts, the store’s team could monitor activity closely and address suspicious behavior immediately.
Employee Empowerment: Staff reported feeling more secure knowing that advanced technology had their backs. As the store manager put it, “We finally feel in control. The cameras aren’t just catching thieves—they’re preventing theft altogether.”
Cost Savings: The store recovered thousands in potential losses within the first quarter after installation.
Key Feature Used: The system’s AI-powered analytics automatically flagged loitering in key areas, giving employees a chance to intervene before theft occurred.
Case Study: North Kansas City Warehouse—Break-Ins Eliminated
A warehouse in North Kansas City faced repeated break-ins, resulting in significant property damage and disruption to operations. The owners were frustrated and felt helpless as the costs mounted. After consulting with Towner Communications, they implemented a Verkada security system designed for comprehensive coverage and proactive alerts. With professional security camera installation in Kansas City, this warehouse stopped break-ins entirely and saved thousands in damages.
The Results:
Zero Incidents Post-Installation: Break-ins stopped entirely after the cameras were installed. The system’s real-time alerts gave the management team a critical advantage—they could act before incidents escalated.
Operational Efficiency: Warehouse staff used the cameras to monitor deliveries and secure high-value inventory, reducing internal shrinkage by 15%.
Peace of Mind: As the warehouse owner shared, “For the first time in years, I’m not losing sleep over security. Verkada cameras made all the difference.”
Key Feature Used: Remote access allowed management to review footage and address potential issues from anywhere, saving time and ensuring swift responses.
The Takeaway
These stories aren’t just about security—they’re about transforming how businesses operate. Verkada cameras provide more than surveillance; they deliver confidence, control, and results. Whether it’s preventing theft, improving operations, or giving owners peace of mind, these cameras are the tools Kansas City businesses need to stay ahead.
Our team specializes in professional comprehensive security camera installation Kansas City businesses depend on to protect their assets. If you’re ready to see how Verkada cameras can make a difference for your business, reach out to Towner Communications today.
Take Action: Professional Security Camera Installation for Kansas City Businesses
Don’t wait—invest in security cameras Kansas City business owners trust to stay safe and secure. With Verkada cameras and Towner, you’ll have the ultimate security solution on your side. Don’t let crime slow you down—stay one step ahead.
Absolutely. Security cameras do more than deter crime—they empower businesses. Studies show that properties with visible security cameras are 60% less likely to be targeted by criminals.* Plus, many insurance companies offer discounts to businesses with active surveillance systems, making them a smart financial choice as well.
Fact Spotlight: According to the National Institute of Justice, businesses with surveillance systems report faster resolutions to incidents thanks to clear video evidence
Costs can range widely based on the number of cameras, features, and installation complexity. At Towner, we customize solutions to fit your business needs and budget. Whether you need a single storefront setup or a system for multiple locations, we’ll provide a competitive quote.
Pro Tip: Verkada’s scalable solutions mean you can start small and expand your system as your business grows.
Yes, you can. Verkada cameras offer cloud-based access, which means you can check live or recorded footage from your phone, tablet, or computer. Whether you’re on vacation or at another location, you’ll always have your business at your fingertips.
Use Case: A local Kansas City retailer uses remote access to monitor their store after hours, giving them peace of mind without being physically present.
Most installations are completed within one to two days, depending on the system size. Our team works quickly and efficiently, ensuring minimal disruption to your business operations.
Customer Testimonial: “The Towner team had us up and running in just one day. They made the process so easy!” – Local business owner.
With over 75 years of experience serving Kansas City, Towner Communications brings unmatched expertise to every project. We’re not just an installer—we’re a trusted partner who uses the same products we recommend, ensuring quality and reliability.
Key Differentiator: As a local business, we understand the unique challenges Kansas City companies face. Our solutions are tailored to your needs, not a one-size-fits-all approach.
Yes, we do. Our 24/7 support and maintenance services ensure your system continues running smoothly long after installation. Whether you need a quick fix or have a question, our team is always here to help.
Fun Fact: Towner’s customer support team is rated 5-stars for responsiveness and expertise.
Absolutely. Towner Communications has been proudly based in Kansas City for decades. We’re your neighbors, and we’re dedicated to helping local businesses thrive with the latest in security technology.
Community Impact: Towner partners with local organizations to support Kansas City’s growth and safety initiatives, making us more than just a provider—we’re part of the community.
Imagine this: It’s Monday morning, and your office phones are down. No calls, no orders, no communication. Hackers have hijacked your VoIP system, and your business is losing thousands by the minute. Sound dramatic? Unfortunately, it’s not.
Cybercrime is projected to cost businesses $10.5 trillion annually in 2024, as hackers increasingly target VoIP systems for their vulnerabilities. (Source: IBM Security Report). But here’s the good news: With the right security measures, you can outsmart even the most cunning cybercriminals. Let’s dive into the top threats to your VoIP system, how to counter them, and why Kansas City businesses trust Towner Communications to keep them safe.
Why VoIP Security Should Be Your Top Priority
VoIP has transformed business communication by offering cost savings, scalability, and flexibility. However, its reliance on internet-based systems makes it a significant target for cybercriminals.
Did You Know?
Cybersecurity threats are rising, with cyberattacks increasingly targeting small and mid-sized businesses. These organizations account for 43% of all breaches. (Source: Verizon Data Breach Investigations Report).
Toll Fraud Is Costly: Toll fraud, a leading VoIP threat, causes global losses exceeding $40 billion annually (Source: FCC).
Downtime Costs Add Up: Businesses lose an average of $5,600 per minute during downtime caused by cyberattacks (Source: Gartner).
Midwest businesses, whether healthcare providers, manufacturers, or government offices, are not exempt from these risks. VoIP systems are often the backbone of operations, making them critical to protect.
Here’s why Towner is an expert in VoIP Security: With decades of experience and tailored VoIP security solutions, we proactively safeguard businesses like yours. Whether it’s stopping cyberattacks before they happen, implementing the latest encryption technologies, or providing real-time monitoring, Towner’s expertise ensures your communication systems are always one step ahead of potential threats.
The Big Three VoIP Threats (and How to Outsmart Them)
VoIP is a game-changer for businesses, but its reliance on the internet leaves it exposed to cyber threats. Let’s explore the three most common VoIP threats and how Towner keeps your business safe.
Toll Fraud: The Silent Wallet Drainer
What Is It? Toll fraud occurs when hackers infiltrate your VoIP system to make unauthorized calls—usually to expensive international or premium-rate numbers. These charges pile up quickly, leaving your business to foot the bill.
Real-World Example: A Jefferson City retailer learned this the hard way after losing $12,000 over a single weekend. Their VoIP system lacked critical protections, making it an easy target.
Why It Happens: Hackers exploit default passwords, unpatched software, and open ports to gain access to your system.
How to Outsmart It:
Advanced Call Authentication: Towner’s solutions verify every call before it connects, blocking unauthorized usage.
Real-Time Monitoring: Suspicious activity triggers immediate alerts, allowing you to act before major damage is done.
Proactive Updates: Regular software updates ensure your system stays ahead of known vulnerabilities.
Key Takeaway: Ignoring toll fraud risks can be costly. With Towner’s proactive solutions, you’ll never have to worry about unauthorized charges draining your resources.
2. Eavesdropping: Your Secrets Are Safe with Us
What Is It? Eavesdropping happens when hackers intercept your VoIP calls, listening in on sensitive conversations. This can lead to stolen trade secrets, breached client confidentiality, and hefty regulatory fines.
Real-World Example: A healthcare provider in St. Louis faced a $50,000 HIPAA violation fine after unencrypted VoIP calls exposed patient data. The breach not only cost them financially but also damaged their reputation.
Why It Happens: Unencrypted VoIP traffic and weak user authentication make your calls an open book for cybercriminals.
How to Outsmart It:
End-to-End Encryption: Towner scrambles your calls from start to finish, ensuring they remain indecipherable to outsiders.
Secure Access Controls: Multi-factor authentication blocks unauthorized logins, even if passwords are compromised.
Key Takeaway: Sensitive business data is your lifeline. Protect it with advanced encryption and access controls from Towner.
3. DDoS Attacks: The Communication Killer
What Is It? Distributed Denial of Service (DDoS) attacks flood your VoIP system with fake traffic, overwhelming it to the point of failure. Your phones stop working, leaving your business disconnected during critical times.
Real-World Impact: Imagine losing the ability to communicate with clients during your busiest season. For one Kansas City business, this led to days of downtime and thousands in lost revenue.
Why It Happens: DDoS attacks exploit system weaknesses and lack of traffic filtering, making it easy for hackers to overload your network.
How to Outsmart It:
Tailored Firewalls: Towner’s firewalls are specifically designed to identify and block VoIP-related threats.
Redundant Systems:Backup solutions ensure your communication stays operational, even during an attack.
Traffic Filtering: Only legitimate traffic reaches your system, keeping your VoIP lines clear and functional.
Key Takeaway: Downtime equals lost revenue. Towner’s advanced defenses ensure your business stays connected, no matter what.
How to Tell if Your VoIP Solution Is Secure
VoIP security isn’t just about having the latest technology; it’s about ensuring that your communication system is resilient, reliable, and ready to combat threats. If you’re unsure whether your VoIP system is up to par, here’s a detailed look at the red flags to watch for and what you can do to secure your system.
Red Flags to Watch For:
Outdated Systems: Legacy systems are particularly vulnerable because they lack modern security patches and updates. Hackers often target these systems to exploit known vulnerabilities. Ask your provider how frequently they update their software and firmware. If the answer isn’t clear or frequent enough, your system could be at risk.
Lack of Encryption: Hackers can easily intercept your calls and data if they lack encryption. End-to-end encryption safeguards sensitive conversations about finances, client data, and strategy from cybercriminals.
No Monitoring or Alerts: A secure VoIP system doesn’t just protect—it actively monitors. Real-time alerts for unusual activity, like attempted logins from unknown locations, are crucial. Without these, you’re blind to ongoing threats until it’s too late.
Frequent Downtime: Persistent downtime may not just be a technical issue—it could indicate a system under attack or one that lacks the robustness to handle modern demands. Consistent interruptions harm productivity and can signal deeper vulnerabilities.
Steps You Can Take:
Request a Security Audit: A reputable provider should offer a detailed audit of your VoIP system’s vulnerabilities. If they hesitate, it’s time to look elsewhere.
Compare Security Features: Ask your provider about encryption protocols, multi-factor authentication, and monitoring capabilities. Compare these features to industry standards. Towner Communications provides benchmarks to help you gauge whether your system has adequate protection.
Partner with a VoIP Security Expert: Not all providers specialize in security. Choose a partner who prioritizes cybersecurity, stays ahead of emerging threats, and offers tailored solutions.
See if your system is secure!
Take 2 seconds and see if your VoIP is safe from hackers
Towner leverages cutting-edge tools and technologies to provide industry-leading VoIP security for Kansas City businesses. Here are the key tools that set us apart:
Advanced Firewalls: Protect against unauthorized access and mitigate DDoS attacks by filtering VoIP traffic through customized firewall configurations.
Encryption Protocols: We use Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS) to ensure voice and data transmissions remain private and tamper-proof.
Real-Time Monitoring Systems: Our systems continuously scan for anomalies and suspicious activity, enabling instant alerts and rapid response to potential threats.
Automatic Updates and Patches: Outdated software is a vulnerability. Towner’s solutions include automated updates to keep your VoIP systems secure without manual intervention.
VPN Integration: By routing VoIP traffic through a Virtual Private Network (VPN), we add an extra layer of security, particularly for remote workers and hybrid setups.
Call Authentication Tools: Advanced authentication mechanisms verify the legitimacy of call sources, preventing toll fraud and unauthorized access.
With these tools in place, Towner ensures your VoIP communications remain secure, reliable, and optimized for performance.
Begin by evaluating key aspects of your system. Check if your VoIP provider uses end-to-end encryption, real-time monitoring, and multi-factor authentication. Ensure your software and firmware are regularly updated to address vulnerabilities. If you’re unsure, conduct a security audit—either internally or with a trusted professional—to identify potential risks and implement necessary protections. Taking these steps can help you stay ahead of evolving threats and safeguard your communication system.
The most common VoIP security risks include toll fraud, where hackers make unauthorized calls to rack up charges; eavesdropping, where unencrypted calls are intercepted to steal sensitive information; and Distributed Denial of Service (DDoS) attacks, which overwhelm your system and cause downtime. Recognizing these threats and implementing measures like encryption, call authentication, and firewalls can significantly reduce your risk.
Yes, VoIP systems can be secure for remote work when paired with the right tools. VPN integration ensures that remote connections are encrypted and protected, while multi-factor authentication adds an extra layer of security for system access. Additionally, real-time monitoring helps detect and respond to potential threats quickly, even in a distributed work environment.
Your VoIP system should be updated as soon as new patches or software updates become available. Regular updates address known vulnerabilities and improve system performance. Set up automatic updates where possible, and schedule periodic reviews to ensure all components of your system are running the latest versions.
Towner Communications brings decades of experience in VoIP technology, offering customized solutions that address your specific business needs. Our proactive approach includes 24/7 monitoring, regular updates, and a focus on building secure and reliable communication systems. With a commitment to transparency and expertise, we help you stay ahead of evolving threats without disrupting your operations.
The Future of VoIP Security
The landscape of VoIP security is evolving rapidly, and staying ahead of potential threats requires constant innovation. Towner Communications equips Kansas City businesses with tools and strategies to confidently navigate the future of cybersecurity.
Emerging Trends Shaping VoIP Security
AI-Driven Security: Artificial intelligence powers predictive analytics to transform threat identification and mitigation. By analyzing patterns and anomalies in real-time, AI helps prevent breaches before they occur, ensuring your communications remain secure.
Zero-Trust Architectures: The “never trust, always verify” model is becoming the gold standard for security. This approach authenticates and authorizes every device, user, and connection, significantly reducing vulnerabilities.
Enhanced Encryption Protocols: As cyberattacks become more sophisticated, so do encryption methods. Developers are creating advanced protocols like post-quantum cryptography to safeguard data against cutting-edge threats.
Regulatory Compliance: Governments and industry bodies are rolling out stricter regulations to protect sensitive data. Staying compliant with these evolving standards is crucial for avoiding penalties and ensuring business continuity.
Towner’s Commitment to Your Future
At Towner, we don’t react to changes—we anticipate them. Here’s how we prepare your business for what’s next:
Proactive Solutions: From real-time monitoring to AI-driven tools, we implement cutting-edge technologies that adapt to the ever-changing cybersecurity landscape.
Tailored Strategies: Your business is unique, and so are your security needs. We provide customized plans that align with your goals and industry requirements.
Continuous Support: We provide 24/7 monitoring and regular system updates to keep your VoIP solutions optimized and secure.
Your VoIP system is the backbone of your business communication. Don’t wait for a breach to expose vulnerabilities. Take charge of your security now to protect your business today and prepare for the challenges of tomorrow.
