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Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

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Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

  • Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
  • Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
  • Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

  • Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
  • Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
  • Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

  • 24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
  • Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
  • Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

  • Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
  • Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
  • Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

  • 80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
  • 40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
  • 30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

  • How often do you experience dropped calls?
  • Are remote team members struggling to stay connected?
  • Is your communication setup costing more than it should?
  • Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner

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Unlocking Efficiency: 10 Must-Have Features for Seamless Conference Calls

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Conference Calls

In today’s digital landscape, conference calling has become an essential tool for businesses navigating the modern work environment. Whether teams are predominantly office-based or dispersed across various locations, conference calling bridges the gap, enabling seamless connections with clients, stakeholders, and field members.

The surge in the video conferencing market is indicative of its growing significance, with projections suggesting exponential growth in the coming years.

With a plethora of conference calling solutions available, selecting the right provider can be overwhelming. Uncover the key features and services essential for streamlining your communications infrastructure and pinpointing a top-tier provider.

Key Points: 

  1. In today’s business landscape, conference calling is paramount for fostering efficient collaboration and maintaining seamless client communication.

  2. For small and mid-sized businesses, leveraging cloud-based conference calling software presents a cost-effective solution packed with a comprehensive array of features.

  3. While free conferencing software may seem appealing, it often lacks the robust security measures and advanced features necessary to meet the demands of remote conferencing in a business environment.

Top 10 Features of Professional Conference Calling Software

Seamless Cloud Integration:

Harness the power of cloud-based communications for cutting-edge conference calling features. Voice over Internet Protocol (VoIP) transcends the limitations of traditional landlines, offering a wealth of functionalities. Enjoy swift and cost-effective access to high-powered features, all facilitated through digital services.

High-Quality Calls with Minimal Latency:

At Intermedia, we recognize that not all clouds are created equal. Merely offering a cloud-based solution isn’t sufficient. Ensure your provider boasts a robust network guaranteeing 99.999% uptime, with the capability to swiftly troubleshoot and resolve any potential issues.

Robust Encryption and Enhanced Security:

Rest assured that your sensitive discussions remain confidential with advanced encryption measures. Leading conference calling solutions employ world-class SOC 2-audited security, fortified with three layers of protection. This ensures that crucial decisions need not be postponed until everyone can convene in person; instead, you can rely on secure conference calls.

For instance, fortified privacy protocols facilitate discreet conversations concerning legal affairs and human resources issues. Moreover, industries requiring stringent regulatory compliance for digital exchanges can trust in top-tier conferencing software to meet these exacting standards.

Furthermore, strict access controls guarantee that only authorized participants gain entry to meetings. Your administrative portal empowers you to swiftly remove disruptive participants or attendees, ensuring seamless proceedings.

Voice-Security-Levels

Crystal-Clear Video Quality:

Your communication solution should transcend mere audio conferencing. Video capability enables comprehensive demonstrations and authentic face-to-face interactions.

However, nobody desires grainy or stuttering visuals. Ensure that your cloud-based video conferencing software delivers full HD quality, guaranteeing an immersive and seamless experience.

Expanded Participant Capacity:

Align entire company divisions effortlessly with expansive meetings accommodating up to 200 participants. Additionally, harness the power of webinars to establish thought leadership within your industry, whether for internal training or engaging clients and prospects. Superior conference calling software facilitates hosting larger-scale events with the capability to accommodate up to 1,000 attendees.

Intuitive Dashboard and Interface:

Having access to exceptional features is only valuable if you can easily manage them. Gone are the days of requiring technical assistance for conference call adjustments. Whether you need to add, modify, or remove users, features, or security settings, it’s all conveniently manageable through an intuitive interface.

Exceptional Customer Support:

While your dashboard may be intuitive, you may still require assistance to maximize the potential of your conferencing software. Additionally, guidance with troubleshooting is essential. Look to a provider offering round-the-clock, award-winning support to ensure you receive the assistance you need, precisely when you need it.

Insightful Analytics and Reporting:

Interested in understanding how your team utilizes conferencing calls and accessing valuable statistics and insights about their meetings? AI-assisted analytics and reporting provide a comprehensive view of how team members utilize the software, offering invaluable insights for optimization and improvement.

Enhanced Collaboration Tools, Screen Sharing, Interactions, and Whiteboards:

Visual aids breathe life into abstract concepts and enhance viewer engagement. Seek screen-sharing capabilities that enable collaborative editing and drawing, elevating remote collaboration to new heights. Facilitate seamless document and resource sharing through group-wide or private chats, ensuring uninterrupted meeting flow.

Conf

Seamless Integration with Business Applications:

Chances are, you rely on specific software for scheduling, customer service, managing customer data, and analytics. These applications can seamlessly integrate with your conferencing solution, enhancing productivity across your workflow.

For instance, your customer relationship management software can seamlessly synchronize with your conference calling solution, facilitating swift access to customer data or seamless input of details into your CRM during sales calls with key decision-makers. This streamlined efficiency expedites deal closures.

Moreover, you can swiftly distribute invitations and links to invitees’ calendars, ensuring no one is left uninformed. Additionally, you can schedule recurring meetings with automated notifications and streamline the distribution of meeting minutes and action items to attendees.

Beware of Free Conference Calling Software: What You Need to Consider

While the allure of saving money might tempt you to explore free conference calling software, it’s crucial to recognize that “free” often comes with hidden costs.

Firstly, free solutions typically generate revenue through selling upgrades or other services. Moreover, some free applications may resort to monitoring your conversations or selling your data to third parties.

Most importantly, free services often lack the essential security and protection required for conducting business online. Additionally, they may not provide the necessary bandwidth, participant capacity, or unlimited calling crucial for efficient commerce.

When it comes to projecting professionalism and impressing stakeholders, employees, and clients, opt for a trusted conference calling solution like Towner’s Intermedia.

Contact Towner to Discuss Professional Conference Calling Services:

Are you seeking the best conference calling software for small and mid-sized businesses? Reach out to Towner to explore how Towner  and AnyMeeting software deliver comprehensive conferencing solutions for impactful meeting experiences.

 

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Revolutionize Your Business: Unveiling the 10 Game-Changing Advantages of Embracing a Virtual Phone Number

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Virtual Number

With remote, mobile, and hybrid work dominating the business scene, traditional telephone lines are no longer sufficient. Nearly 75% of U.S. companies have either adopted or are in the process of implementing hybrid work models. Explore the benefits of adding a virtual phone number for seamless team flexibility across diverse locations. Discover the functionality of these virtual lines and understand how they can significantly enhance the efficiency of your organization.

Key Points:

  1. Leverage VoIP technology with a virtual business number, enabling secure business calls from anywhere with an internet connection.

  2. Cut costs and save time while expanding your local presence in multiple markets.

  3. Unlock enhanced productivity with UC features. Offering flexibility and easy customization of your virtual phone service to suit your business needs.

Understanding the Virtual Phone Numbers in Business

A virtual number, an online account, empowers calls from any location with an internet connection. Unlike traditional landlines, no physical infrastructure is required; it operates entirely in the digital realm.

To make calls, all you need is a smart device equipped with a softphone app. Use an internet phone with an Ethernet cable or opt for wireless connectivity through a Wi-Fi-capable internet phone.

Seamless communication is facilitated by unified communications providers like Towner, employing Voice over Internet Protocol (VoIP) technology. Embrace VoIP for a seamless transition into the modern era, unlocking the benefits of virtual business numbers.

Benefits To A Virtual Phone Number  

Explore the Top 10 Benefits of Integrating a Virtual Phone Number into Your Business Strategy.

  1. Local Presence Across Diverse Markets:

    Boost outbound sales using local numbers, eliminating the need for global offices. Virtual business lines provide flexibility, acquiring local numbers and establishing a presence in various regions.

  2. Device Independence:

    Ditch office constraints for calls, sidestep extra forwarding services, and enjoy flexibility from any location. With a virtual phone number, conduct company calls seamlessly from a desk phone, smartphone, or PC. Employees can use their own devices, saving on hardware investments.

  3. Efficient Time and Cost Savings:

    Establishing a virtual line is effortless, unlike traditional phone lines requiring time and substantial financial investment for installation. Virtual phone systems are quick to establish, ensuring operational service within a week. Additionally, the digital nature of the setup allows for swift additions of lines or features when needed.

  4. Comprehensive Unified Communications:

    Towner’s virtual phone service goes beyond voice calls, providing a full suite of unified communications, elevating your business communication system.

UCaaS encompasses the following features:

  1. SMS and MMS text messaging
  2. Video conferencing
  3. File sharing
  4. Secure team chat
  5. Automated attendant

Moreover, you have the flexibility to access numerous other advanced features through add-ons and upgrades based on your evolving needs. The compelling value proposition of UCaaS renders acquiring a virtual phone number for your business an intuitive and straightforward decision.

  1. Instant Recordings and Transcriptions:

    UCaaS becomes essential in an era of comprehensive recordkeeping for human resources, regulatory compliance, training, and sales/marketing references. It has the capability to record and transcribe calls and messages, facilitating easy archiving and quick retrieval. Artificial intelligence further provides insights into discussions, allowing for the evaluation of interactions as positive or negative.

  2. Tailored Service for Growing Organizations:

    With organizational growth, adjusting call routing and permissions becomes crucial as team members take on new roles. With a virtual phone number for your business using UCaaS, this adjustment is seamlessly handled through your administrative settings. Retain control without the need for technical rewiring or reprogramming.

  3. Enhanced Mobility and Flexibility:

    Virtual business lines provide a secure private branch exchange tailored to your preferences, accommodating in-office, remote, or hybrid team operations. This flexibility allows for smooth transitions between devices, such as switching calls from the office to the field. Additionally, effortless transfer of conversations to other team members or the initiation of conferences with multiple parties is easily achieved.

  4. Dependable Customer Support:

    Opting for a Towner virtual phone number ensures 24/7 access to dependable customer support for your business. The dedicated staff assists with system setup and remains attentive to your needs. The award-winning service ensures that the quality of your communications is a top priority.

  5. Seamless Integrations with Preferred Applications:

    Unify communications, seamlessly integrating virtual phone service with popular apps like G Suite, Microsoft, Salesforce, NetSuite, and more. Extend API empowers developers to create custom solutions, elevating the customer experience, boosting productivity, and enabling access to vital data.

  6. Exceptional Security Measures:

    Protect sensitive data using a virtual business number, ensuring compliance with industry standards in finance, medical, and legal sectors for secure communications.

cyber security

 

Get a Virtual Phone Number for Your Business 

Setting up a virtual phone number for your business is a straightforward process. Call Towner, we’ll guide you in leveraging the capabilities of unified communications with your personalized virtual phone line.

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Cloud Based Phones and Voice Services

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Cloud Based Phones

Effective communication is vital for seamless team collaboration and successful customer outreach, making your communications system a crucial component of your company’s operations. Choosing the right technology or service is paramount to avoid potential negative impacts on your bottom line.

An increasing number of businesses, regardless of size, are embracing cloud-based calling services. With the industry’s current value surpassing $50 billion and experiencing exponential growth, it’s evident that cloud calling has become the contemporary standard for connecting with others.

Explore the reasons behind the widespread adoption of cloud-based phones by businesses and learn how these voice services enhance your organization’s connectivity and productivity. Elevate your communication strategy to the modern benchmark with cloud-based phones.

Key Points: 

  1. Embrace internet-based voice calls through cloud technology rather than traditional landlines.
  2. Integrate various communication channels seamlessly with cloud telephony, incorporating advanced features to enhance efficiency and increase revenue.
  3. Utilize Voice over Internet Protocol (VoIP) in cloud calling, noting that not all VoIP services are necessarily cloud-based.
  4. Opt for a reputable provider to guarantee high-quality cloud-based calling experiences.

What’s the deal with Cloud-Based Calling (or Cloud Telephony)?

Cloud calling means using the internet for phone calls instead of traditional landlines, often referred to as “cloud calling” or “cloud telephony.” This form of unified communications as a service (UCaaS) streamlines voice communication, offering a cost-effective solution, particularly for businesses. With UCaaS, all your communication channels, including voice, video, chat, and messaging, seamlessly come together under one service, simplifying billing through a single vendor.

How does it work?

Cloud calling utilizes Voice over Internet Protocol (VoIP), converting audio signals from your internet phone or smart device into data packets. These packets are then transmitted via the internet to your provider, who directs the call to the intended recipient.

This setup enables you to make calls to other VoIP users, provided their devices can process these data packets. Additionally, your provider facilitates calls to traditional landline phone users by converting the data packets back into audio signals.

Operating through a cloud private branch exchange, cloud-based calling eliminates the need for an on-premise PBX system. Instead, your provider takes care of security and maintenance on its own site.

Typical-Enterprise-VoIP-Architecture

Why Should YOU be using Cloud Based Phones? 

Cloud telephony enables small businesses to enjoy the same robust communication advantages as large enterprises.

Security

Leverage cloud-based calling platforms to safeguard both your and your customers’ data across various aspects. Trust in cutting-edge encryption and security management for voice and all other communication channels.

Potential for expansion

Unlike a traditional on-premise PBX, your cloud calling system allows for instant scalability through your administrative dashboard. Upgrades and installations take mere moments, not months. This enables you to swiftly adapt to customer demand and boost your revenue.

Flexibility 

Keep a strong connection with remote teams through UCaaS. With an internet-connected device, anyone can communicate securely within your system, enabling you to tap into a global talent pool without sacrificing collaboration quality.

Cost Savings

Cloud-based calling helps you cut costs associated with office space, equipment, and maintenance required for an in-office PBX. Additionally, internet calling offers more affordable rates for long-distance and international calls.

Sustainable Functionality

Access the most up-to-date features effortlessly through a cloud phone system. Your provider promptly installs and oversees the latest integrations with productivity software, ensuring you stay competitive in the market and maintain peak performance.

User Friendly

A robust communications system shouldn’t be unnecessarily complicated. Connecting with others through UCaaS is straightforward with a user-friendly interface, making calls and storing client details a breeze.

Easy Installation

Like upgrades, deploying your cloud-based calling platform is also a straightforward process. With high-speed internet, you can be up and running in just a matter of days. Your provider will collaborate with you to ensure a quick and efficient setup. 

Reliability and Resiliency

Communication downtime becomes expensive rapidly. Cloud calling ensures 99.999% uptime, allowing for a maximum downtime of only 26 seconds per month. Rarely, if ever, are you unable to connect with your customers or team.

Moreover, business continuity is less affected by outages and disasters. You can regain connectivity from any location with internet access.

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Advanced Management

Online dashboards within a cloud system empower managers and supervisors to monitor operations and engage with workers. Advanced artificial intelligence programs provide deeper insights into customer interactions and facilitate workflow automation.

Cloud v. VoIP

VoIP is the technology that facilitates voice calling over the internet, serving as the foundation for cloud-based calling. However, it’s essential to note that not all VoIP services operate in the cloud.

Furthermore, a VoIP service may provide only basic calling and messaging functionalities. In contrast, cloud telephony encompasses VoIP capabilities along with a variety of other features designed to enhance your business productivity.

How do you pick a Cloud Partner?

You’ll come across cloud-based calling vendors of different qualities. As you navigate through various UCaaS providers, keep an eye out for the following crucial attributes:

  1. Strong testimonials and positive reviews from clients.
  2. A transparent service level agreement and top-notch customer support.
  3. Worry-free SOC 2-audited security and regulatory compliance.
  4. Adequate infrastructure and integrations to manage all your communications.

Fortunately, Towner meets and exceeds these requirements. Our Worry-Free Experience empowers you to concentrate on adding value to your business rather than dealing with issues related to your phone service.

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Understanding a PBX Telephone System

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PBX Telephone System

Would you like your business to not only survive but also thrive continuously? To achieve sustained success, it’s crucial to employ the right technologies that ensure seamless communication for both your team and clients.

Take traditional phone systems with analog private branch exchanges, for instance; they come with restrictive limitations that can impede the efficiency of closing deals and delivering services. On the contrary, transitioning your PBX to the cloud provides enhanced mobility and flexibility, contributing to increased profitability.

The numerous advantages of cloud-based systems have positioned unified communications as the predominant business phone service. Recent reports indicate a substantial adoption rate of UC among companies, reaching 47.3% and steadily growing.

If you’re contemplating an upgrade to your phone service, it’s essential to explore PBX cloud phone systems. Gain insights into what cloud PBX entails, its operational mechanisms, and the array of benefits it offers as a solution.

Unified-Communications-Market-Size-2021-to-2030-1-2048x1213

Key Points:

  1. Your business’s Private Branch Exchange (PBX) functions as its internal communication service.
  2. Contemporary PBX systems operate exclusively in the cloud, and you can seamlessly integrate a traditional on-premise setup with the cloud, creating a hybrid configuration that incorporates all the advantages.
  3. Embracing Cloud PBX services not only results in significant cost savings but also provides access to advanced productivity features, enhancing your company’s operational efficiency.
  4. Cloud PBX phone systems boast enhanced reliability compared to their traditional counterparts.
  5. It is imperative for your PBX provider to offer excellent customer support and robust data security measures.

What Is a PBX Cloud Phone System?

PBX, an acronym for Private Branch Exchange, has been a staple of communication systems since the 1960s, creating a secure internal telephone network within a single organization.

Traditionally, PBX systems were entirely analog, confined to the physical premises of the user’s location. In contrast, contemporary PBX cloud phones facilitate communication exclusively over the internet, eliminating the need for traditional phone lines.

This transition ensures that all the familiar features for call routing and management are retained, but without incurring additional costs. 

What is the functioning mechanism of PBX phone systems, and what sets them apart from public phone networks?

While PBX phone systems share fundamental principles with public landlines, essential distinctions exist, making the adoption of a PBX a strategic choice for businesses.

The functionalities Of Conventional Landline 

Traditional landline phones initially operated over the Public Switched Telephone Network (PSTN), utilizing copper wiring and fiber optic cables to establish cost-effective connections between global exchanges. However, these systems had limitations, offering low signal quality and data transfer rates capped at around 24 kbps.

Due to its basic capabilities and long-standing usage, the PSTN is often colloquially referred to as the Plain Old Telephone Service (POTS). Nevertheless, this widespread system remains a reliable means for people to engage in voice calls, regardless of their service provider.

As the need for more advanced data transfer capabilities over phone lines arose, especially with the advent of the internet, the Integrated Services Digital Network (ISDN) briefly addressed this by providing higher-speed connections, reaching up to 192 kbps.

Yet, for businesses seeking internal and cost-effective team connectivity across multiple offices, the question arises: What can PBX do to enhance communication within your company?

Enhancing Business Connectivity Through PBX Systems

Providing each member of your organization with an individual business phone line could incur substantial costs. However, PBX offers a solution by enabling internal phone connections that share a common external line.

This setup is akin to a company’s mailroom, where workers can easily exchange messages internally without relying on external services. The team operates with a shared physical mailing address, and the internal mail system manages incoming and outgoing correspondence within the organization.

Similarly, PBX establishes secure internal telephony. Team members can communicate internally by dialing extensions, ensuring conversations remain within the protected internal network rather than traversing the less-secure public network.

When it comes to external communications, employees share a single public phone line. The system efficiently receives and directs incoming calls to the appropriate individual through designated extensions. Additionally, when employees need to make external calls, they do so through the company’s unified phone line.

PBX-Phone-System

Your PBX has the capability to establish connections with the outside world through analog or digital phone lines, but contemporary systems are not constrained by relying solely on Plain Old Telephone Service (POTS). Voice over Internet Protocol (VoIP) has emerged as the preferred method for voice calls.

VoIP facilitates conversations by leveraging your high-speed internet connection. Consequently, your PBX ensures high-definition voice calls and supports a comprehensive array of communication channels, encompassing video, SMS, and social media. This transition to VoIP also brings with it a multitude of additional benefits.

The Benefits of PBX Systems for Businesses

The integration of cloud functionality has elevated the capabilities of PBX to a new level. Explore the numerous ways your business can advantageously leverage a cloud-based PBX phone system.

Cost Savings

As mentioned earlier, opting for a PBX system proves to be a more cost-effective solution compared to providing each employee with an individual traditional landline. Moreover, with a cloud-based PBX, you can achieve even greater cost savings than with a legacy phone system.

Cloud PBX services eliminate the need for physical equipment, eradicating the necessity for on-site servers, updates, or maintenance. Additionally, the expense of adding a user, often requiring payment to an on-site technician, is avoided.

Furthermore, substantial savings can be realized on the service itself when obtaining your PBX through a unified communications as a service subscription. With this approach, you receive a single bill from one provider, free from fluctuations or inflation based on usage. All software maintenance and updates are encompassed within the monthly cost.

Easy Installation

A cloud PBX system operates on a plug-and-play basis. Adding or removing features can be accomplished within minutes through an administrative interface.

UCAAS-Adoption-Drivers

Sophisticated Productivity Capabilities

The cloud opens doors to features that are not easily accessible with a standard PBX, allowing you to stay ahead of your competition. Leveraging the following UCaaS features enhances your team’s operational efficiency.

 

Virtual Voicemail

Your team has various avenues to access voicemails, eliminating the need to call into a system and use a PIN. Voicemail transcripts can be obtained through email or your communication mobile app. Additionally, forwarding voicemails is a seamless process if another party needs to respond.

 

Call Analytics

Understanding the performance of customer-facing team members in sales and support departments is no longer a challenge. Call analytics provide data-driven insights that enable you to optimize efficiencies and enhance customer engagement.

 

Spam Caller Protection

Cloud phone systems have the capability to recognize telemarketing calls and suspected scammers. Subsequently, you can choose to direct these connections to voicemail or block them entirely.

 

Business Software Integrations

A PBX phone platform based in the cloud can seamlessly integrate with various software, such as Microsoft Office 365 and customer relationship management solutions. This integration enables your programs to collaborate, enhancing efficiency and minimizing data entry errors.

Sophisticated Call Scheduling

Establish a PBX network tree to define rules for routing incoming calls. For instance, you can implement restrictions on international dialing to manage expenses and guarantee prompt attention to VIP clients.

 

Call Transfer

Legacy PBX services complicated call transfers with intricate keypad sequences, leading to potential disconnections and customer loss. Contemporary cloud PBX services simplify the process of transferring calls between departments, ensuring a seamless experience.

Tailored Greetings and Music

There’s no need for a separate service to select your preferred hold music and personalized greetings. Your administrative portal simplifies the process, making it easy to adjust greetings based on seasons or special promotions.

 

Connectivity Across Multiple Locations

Traditional analog PBX systems required individual setups for each office, relying on Plain Old Telephone Service (POTS) to link them. In contrast, Hosted PBX facilitates a secure internal connection across all locations, accommodating remote workers as well.

 

 

Capabilities for Contact Centers

There’s no requirement for a distinct contact center solution or software to complement your UC. Your internal and external calling seamlessly coordinates, and the cloud-based PBX enables efficient management of an extensive number of callers.

 

Three Types of PBX Phone Systems

When considering PBX systems, you have three options to choose from: hosted, on-premise, and hybrid. Discover which one suits your needs best.

 

1. Hosted PBX

A hosted PBX system represents the cloud-based internal phone line highly praised here. Why the label “hosted system”? This is because your provider hosts the hardware that powers your service. You may also hear it referred to as cloud PBX, virtual PBX, or IP PBX.

The benefit lies in eliminating the costs associated with installing, securing, maintaining, and upgrading such a system. Through a cost-effective monthly subscription, small or mid-sized businesses can access features comparable to their larger counterparts.

Instead of relying on traditional phone lines, the PBX system connects both internally and externally through VoIP. This digital connectivity provides various options for users to make and receive calls.

For instance, you can use a desk phone connected to a router, resembling conventional PBX phones. Alternatively, leverage an application on your desktop or mobile phone for softphone capabilities. Cloud-based phones offer true flexibility, enabling calls from any location, making them well-suited for remote and hybrid work.

Moreover, data generated from cloud PBX usage, including voicemails, emails, and text messages, resides in the cloud. This feature simplifies archiving and retrieval of conversations, facilitating training or legal purposes.

 

2. On-Site PBX

Opting for on-premise PBX lines represents the conventional choice. However, these connections tether your team to a single location, restricting your talent pool and mobility. Another drawback is the considerable time, spanning weeks or months, required for the installation of an on-premise system.

The primary advantage of this system lies in the level of control and security it affords. Everything is managed in-house, and your internal switchboard handles all processes. Nevertheless, this control comes at a cost that proves to be prohibitive for small and medium-sized businesses (SMBs).

On-site systems typically necessitate engaging with other companies to access advanced data features. Achieving the level of automation that comes standard with a hosted system requires sophisticated and costly technology. Additionally, collaborating with multiple vendors incurs expenses and adds complexity for accounts payable.

 

3. Hybrid PBX

What if you currently operate a legacy system and want to maximize its value? Must you forfeit the advantages of a hosted PBX? Absolutely not!

You can integrate VoIP telephony into your on-site PBX using Session Initiation Protocol (SIP) technology. Through SIP trunking, you can now harness the advantages of the cloud, even if it’s currently impractical to transition away from your legacy system.

Certainly, you will still incur costs associated with maintaining and securing the physical components of your PBX. However, this approach positions you strategically to transition seamlessly to a fully cloud-based solution in the future.

Factors Should You Consider When Selecting the Appropriate PBX Solution

Evaluate your existing PBX configuration. If you’re initiating from the beginning, opting for a cloud-based setup is the optimal choice. As highlighted earlier, cloud phones offer:

  1. Cost-effectiveness
  2. Enhanced security
  3. Increased reliability
  4. Greater flexibility
  5. Abundance of productivity features

For small and medium-sized businesses (SMBs), cloud-based PBX services stand out as the most advantageous solution.

For larger enterprises with an existing on-premise system, leveraging SIP trunking can be beneficial. This allows you to extend the life of your legacy system while capitalizing on remote work capabilities and the productivity features inherent in hosted PBX.

What Are the Advantages of Transitioning Your Traditional PBX to the Cloud?

Remote and hybrid work have become the standard, prompting numerous companies to reassess both their internal and external communications and transition everything to the cloud.

Shifting to the cloud for enterprise-wide applications provides liberation from a centralized work location. Progressive companies acknowledge the importance of offering communication flexibility to their teams.

Indeed, this flexibility is paramount for attracting top talent, to whom you should provide ample mobility and autonomy. By making the move to the cloud, you can be assured that your PBX is secure, agile, cost-effective, and scalable.

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Embrace the Future of PBX Communications Through Cloud Integration!

While the telephone has been a mainstay for over a century, there’s no need to be tethered to outdated technology. Transitioning to the cloud streamlines your infrastructure, saves costs, enhances features, and ensures greater reliability.

Considering an upgrade for your PBX phone system? Reach out to us today to explore how the cloud can bolster your expanding business, fostering enhanced connectivity.

 

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Understanding the Cloud-Based VoIP Business Phone System

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A cloud-based VoIP phone system connects office phones and soft phone apps over the internet via SIP technology. It ensures seamless communication across locations, hosted securely in data centers by a reliable VoIP provider, offering unmatched flexibility, affordability, and impressive features.

Cloud Based VoIP Phone Systems

Versatile Business Phone System

Cloud-based VoIP technology liberates businesses from the need for on-site phone systems. Office phones connect seamlessly, regardless of employee location—whether at the main office, remote sites, or home offices.

This setup enables infrastructure optimization and facilitates flexible work arrangements. Softphones empower employees on the go, making and receiving calls as if they were at the office.

Multi-branch businesses reap advantages with unified connectivity through Cloud VoIP. The benefits encompass inter-branch extension dialing, ring groups with staff from any location, and consistent processes and greetings, enhancing brand coherence.

An Affordable Phone Solutions

Cloud VoIP offers affordability, attracting businesses of all sizes. No need for physical systems; opt for VoIP phones or softphone subscriptions, reducing upfront costs.

The hosted provider handles system upkeep, relieving businesses from contracts and maintenance worries. The system remains updated and functional without hassle.

Cloud VoIP ensures obsolescence concerns fade away as the provider manages advancements, providing a future-proof and cost-effective communication solution for businesses.

Scaling proves cost-effective; effortlessly add phones without worries about expansion cards or licenses. Expand locally or remotely without restrictions.

Hosted VoIP providers extend their coverage across the country with wide rate center reach. Businesses expand seamlessly across locations, embracing flexibility for growth and adaptation. An economical and smooth choice for business expansion.

Advanced Communication Features For Any Size Business

Cloud phone systems come with a rich feature set, catering to businesses of all sizes. Even small businesses can access remarkable features similar to large enterprises. Hosted VoIP providers continuously upgrade features without requiring system replacements.

These features offer extensive customization options, precisely aligning with business requirements. Auto attendants, call flow programming, time-based routing, ring groups, call queues, conferencing, and seamless office system integrations are some advanced features that effortlessly adapt to each business’s unique needs. This adaptability empowers businesses with exceptional communication capabilities, enhancing efficiency and effectiveness in today’s dynamic business landscape.

If you have questions about the process, let’s clarify.

  • Phone calls in a cloud-based system use unique “addresses” for each phone, sending signals via the hosted platform to the recipient’s number over the internet.
  • Calls may route entirely through the internet or partly through the Public Switched Telephone Network. This enables smooth communication with voice packets exchanged online, free from traditional phone line limitations.

Regarding cloud-based phone system providers.

  • Some are traditional companies and ISPs that expanded into VoIP, while others specialize solely in VoIP.
  • Providers can be national or local, offering similar technology but varying in customer service and programming approach.
  • Research is essential for choosing the right fit for your business needs.

Consider Towner for a top-tier cloud-based VoIP solution, catering to businesses nationwide. Their small business phone service offers advanced features tailored to enhance customer interactions. To explore further, Towner’s representatives are available to answer inquiries.

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Your Atlas Portal Is Now BOOMEA!

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boomea

Everyone loves a good upgrade. Especially when it means quick new features, and slick and easy use. That’s why Effective April 1, 2020 the Atlas end-user dashboard is being retired and replaced by BOOMEA!

About Boomea

Boomea is a business-driven chat application, available across multiple platforms, built from the
ground up with Unified Communications in mind. Bringing people and teams together with the
ability to chat anytime, anywhere, Boomea provides that often missing chat integration to your
business. Ever had to work remotely and the only convenient way to talk to your team would be
to call them? Now, you can simply open the Boomea app to chat with your co-workers. With the
seamless, easy-to-use ability to send photos, videos, and any other file type, you can feel confident
that you’ll be prepared in any situation.

Features

Chat

Send chat messages to other users in your account. Emojis are included and file attachments are
supported.
Public Channels
• Any user can create a public channel
• Any user within the account can join a public channel and read the entire chat history within the channel so keep it PG!
• Any user can invite any other user within the account to join the channel
Private Channels
• Any user can create a private channel • Only the channel creator can invite other users within the account to join the channel
• Only the channel creator can eject other users from the channel
Direct Messages
• These messages are between you and your coworkers! Direct messages include one-on-one messages as well as group messages
• Mentions
• Use the @ symbol followed by the user’s name to direct a chat to a singular person when in a group or channel. The user will receive a notification that they have an unread mention and the channel or chat will show a badge of the number of unread messages.
Outside Messages
• With contacts integration, Boomea now allows you to chat directly with your contacts who also have the Boomea UC client! When a person outside your account initiates a chat with you, a chat access rule is presented as a question for you to answer regarding whether you want to accept their request to chat, ignore the request for a set period of time, or block the user. This chat access rule is per-person and can be changed at any time in your Boomea account settings. Imagine how this can help by chatting with support!
• When communicating with a contact in another Boomea account as an outside message, you may also define whether you wish to share your chat presence with that contact.

Boomea Chat

Call Routing

A user may manage their own call routing by defining which devices to ring, in which order, and for what duration of time. Other configurable options include:
No Answer Route
• This is where to send the call if the user does not answer
Busy Route
• This is where to send the call if the user rejects the call Outside Timeframe Route
• This is where to send the call if the caller at- tempts to call the user outside their defined time frame
Time Frame Schedule
• This is how a user can set the time frames that callers may reach them

Call Routing

Voicemail

When the user gets a voicemail on the Atlas platform, the voicemail will be sent to the Boomea application and the record will appear
without the need to refresh anything. The user may then listen to the voicemail, download, and/or delete the voicemail. When a voicemail
is deleted, it removes it from the user’s voicemail in their phone as well for easy voicemail management!

Voicemail

Call History

Call records from the Atlas platform are pushed to the Boomea application in real time so a user can be up-to-date with their calls,
both missed and answered! No refresh is necessary as the records will appear as they are created.

Call History

Call Recording

When a user is recorded on the Atlas platform, the recording will be sent to the Boomea application and the record will appear without the need to refresh anything. If the user has access to other user’s recordings via management permissions, this user will be able to review, play, download, and/or delete all recordings they have access to. The user may only delete a recording if they are given the delete action specifically by management permissions. Call recordings are ordered by date and time and display the name of the user that was recorded.

Call Recording

 

Call Center Console

A user can access the Atlas platform call center console from the Boomea application. This enables a user to monitor the status of their queues and agents in real time. The interactive display allows the user to click on an agent and see their specific queue statistics. User can login, logout and set themselves away on the application. Admins can login, logout, and set agents away and ready in the application.
Agent and admin can also see callers waiting in the queue.

Call Center Console

Contacts Integration

Contact Integration

Boomea Contacts the first milestone in our goal to provide the most robust UC product on the market. Contacts was the center point of all our communications, and this new feature integrates your contacts with Boomea. Current integrations are with the following providers:
o G-Suite (Google)
o Office365
This integration includes avatar images and contact sync between Boomea and your integration point. You may also choose not to integrate at all. In that situation, we provide the user the ability to upload a CSV file with their contacts and they may manage that list within the
Boomea interface. Integrating your contacts with Boomea provides a variety of new features and enhancements to
Contact Management
o Click-2-Call your contacts
o Click-2-Email your contacts
o Outside Chat Messages
o Communication History

Contact Management

Boomea Contacts allows you to view and manage your contacts by syncing your contacts with your integration point. The integration includes avatar syncing. Any updates made to contacts in Boomea will be pushed up to your integration point. The converse also applies – any changes made to the contacts in your integration point will be pushed down to Boomea

Contact Management

 

Click-2-Call and Email

Using the contacts list, any contact that you have a telephone number assigned to, you can click the phone icon to initiate a call to that phone number. If the contact has more than one telephone associated to them, the contact information is expanded downwards to show you all their numbers and allow you to click on a specific number to call. Click-2-Email the contact’s email address. If the contact has more
than one email address associated to them, the contact information is expanded downwards to show you all their email addresses and
allow you to click on a specific email. The Boomea application will then automatically open your computer’s default email client and
pre-populate the ‘To’ field with their email address

Click2Call

 

Outside Messaging

With contacts integration, Boomea now allows you to chat directly with your contacts who also have the Boomea UC client! When a person outside your account initiates a chat with you, a chat access rule is presented as a question for you to answer regarding whether you want
to accept their request to chat, ignore the request for a set period of time, or block the user. This chat access rule is per-person and can be
changed at any time in your Boomea account settings. Imagine how this can help by chatting with support! When communicating with a
contact in another Boomea account as an outside message, you may also define whether you wish to share your chat presence with that contact

Outside Messaging

 

 

Meetings

Meetings

Tasks

Boomea Tasks module is the first productivity tool created for the Boomea application. The tasks module allows a user to manage their personal and organizational tasks within the Boomea application. Features include:
• Personal and Organizational Task Management
• Task Delegation
• Task Sharing
• Task Activity Log
• Task Notifications
• Link UC Objects to Tasks for Quick Referencing and Centralization
For More information on Tasks please visit our website https://boomea.com/boomea-tasks

Tasks

 

Mobile Tasks

The new tasks module wouldn’t be complete without a mobile app! Take your tasks on the road with Boomea Tasks Mobile available for iOS and Android platforms. Enjoy the same robust functionality on your mobile device as your desktop application.

Mobile Tasks

What do you need to know?

  • If you’re currently using the Altas dashboard you need to contact us!!
  • Towner will ensure that we work together to make a smooth transition!

 

 

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Mobile Workforce Saves Time and Money

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8 Ways A Mobile Workforce Saves Time and Money

What’s the benefit of a Mobile Workforce? Some people will say employee morale. Others will say shorter commutes. Some will even tout health benefits. And those are all true. But they don’t make a business case.

What does?

At Towner Communications, we know going mobile saves your business time and money–increasing productivity and efficiently, reducing costs, etc.  And even though much of the literature on the subject today focuses on employee benefits and soft advantages, there are plenty of concrete business reasons to embrace mobilizing your enterprise.

So we rolled up our sleeves, did some research and put together this infographic so you have the full picture of the true business benefits of a mobile enterprise. From ensuring business continuity to reducing communications latency to saving on employee compensation, here are eight reasons to untether your business.

phone screen shot of a call using Towner's business communication services

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Four Ways to Profit from Your Mobility Strategy

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If video killed the radio star, jurors would agree that mobility killed the traditional workday. Mobility turned your once immobile desktop computer into a 13-inch laptop you can carry home with you, and spawned miniature tablets and ever-present, pocket-sized smartphones. Your mobile devices coupled with cloud technology give you instant and constant access to your virtual cubicle.

Increased mobility means work is no longer a place you go; it’s a thing you do.

If the concept above made you cringe in fear of a vacation riddled with email notifications or turn green with envy at France’s developing after-work email regulations, you might want to re-evaluate your perspective. Studies continue to uncover the benefits of implementing an enterprise mobility strategy – for both your employees and your business’s bottom line.

Four ways to profit from your mobility strategy with unified communications and collaboration (UCC)

1) Boost employee satisfaction
36% of employees stated they would choose flexible working options over a pay raise. Thirty-seven percent even said they would take a pay cut in order to work from home.

2) Increase productivity
Industry big wigs like Best Buy, British Telecom and Dow Chemical have reported that teleworkers are 35-40 percent more productive than those without flexible working options. Teleworkers also often work longer hours than their office-bound coworkers.

3) Recruit top talent in a competitive market
Studies show tech-savvy millennials are more difficult to recruit, but are particularly attracted to flexible work options. UCCalso empowers businesses to hire the best employees for the job no matter where they’re located geographically, and enable them to collaborate with their coworkers as easily as if they were in the office.

4) Eliminate unnecessary service disruptions
Unscheduled absences (like sick days) cost US employers roughly $1,800 per employee each year. Global Workplace Analytics reports that mobile-enabled workers typically continue to work remotely when they’re sick, avoiding both negatively impacting business operations and spreading illness throughout the office. Additionally, flexible work arrangements allow workers to run errands or take personal appointments without losing a full day of work.

Taking a mobile-first approach to reap the benefits of UCC

Since more and more employees are on the move or working remotely, it’s important to provide them with an in-office experience no matter where their days take them. That means rather than mimicking desktop design and functionality, mobile clients should be built from the ground up to work natively on mobile devices.

It should also be extremely easy for employees to get up and running on their mobile devices through automated provisioning, which will save time and money for both mobile workers and for your help desk.

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Seven Steps for a Successful Digital Experience

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Seven Steps for Creating a Successful Digital Customer Experience

Seven Steps for A Successful Digital Customer Experience

The digital experience is becoming more and more important. Luckily, there are easy seven steps you can take to transition your customer experience from dated to digital.

1. Take responsibility

Who is ultimately responsible for customer engagements: the CEO, sales director, marketing director, customer service director? If this isn’t immediately clear within your organization, then your journey to a digital customer experience is already off to a bad start. Once you’ve determined who is responsible, they can begin defining the customer experience strategy. What should this strategy include?

Keep in mind that responsibility goes beyond the “owner” of the customer. Here at Towner Communications, we believe that it extends to anyone that will be affected by the customer experience strategy. Therefore, taking responsibility for the customer experience starts with hiring the right people, enabling those people to take ownership of customer experience issues, empowering staff to solve problems without escalations, finding solutions, and fixing problems quickly. 

Ultimately, the goal is to understand customers, give them the experiences they want, and keep those experiences consistent across all touch points. This will create loyal customers.

2. Understand the stakeholders

Find out as much as possible about the experiences of your agents and other customer service staff. Most importantly, understand your customers’ preferences:

  • What is their preferred way of communicating? 
  • What are their expectations and needs around operating hours? 
  • How willing are they to self-serve? 
  • What emerging technologies are starting to become more important to them?

This treasure trove of information can be put to good use ensuring that optimum customer journeys are aligned to workflows. 

Involve your IT team at an early stage and outline the value and purpose of your technology solution. Plan for CRM system integration and allow the team to evaluate whether any changes to underlying infrastructure are necessary.

Consider the impact on:

  • Architecture: Do you have IT staff on-site to manage premise equipment or does a cloud-based deployment make more sense? Are there multiple sites? Will you need redundant, resilient, or highly available contact center servers?
  • Contact center workers: Do agents and supervisors work only on site or do they have the option to work from home or while they’re on the road?
  • Integrations: Are there other business systems that must be integrated with the contact center, such as ERP tools? Are there other ordering, fulfilment, and support tools that can be integrated into the contact center to streamline business processes?

Finally, give the marketing team the opportunity to influence how brand perception can be improved.

3. Automate common inquires with self-service capabilities

With modern digital customer experience tools, self-service is no longer restricted to voice interactions. Analyze frequently asked questions, simple agent transactions (whether through voice, web chat, SMS, etc.), and customer survey responses to decide which processes are the most suitable for automation. Use digital workflow routing capabilities to provide self-service to customers through email auto-acknowledgements, automated web chat responses, and even inbound and outbound SMS inquiries.

Self-service options offer a significant opportunity to improve the customer experience and reduce costs. They have a critical role to play in your digital customer experience. But, take nothing for granted. There are plenty of examples of organizations that fail to empathize sufficiently with customer frustrations around automation. These organizations then establish self-service options that don’t meet customer expectations

4. Prepare for the full scope of digital channels

Whether it’s social, web chat, email, or SMS, all channels represent some level of importance to your customers. If you aren’t ready to apply the full scope of options, identify which channels are most important to your business based on your target demographic and the nature of your customer relationships, and leverage a modular approach that lets you scale up and out over time, and plug in specific capabilities where applicable. Mobile apps are the fastest growing digital channel today. Make sure you’re in a position to take advantage of this channel and other trends when the time is right, without having to re-engineer your entire infrastructure.

5. Empower your agents

Deploy state-of-the-art tools that enable employees to work efficiently and with flexibility:

  • Select the right phone solution for seamless integration with remote agents, CRM, chat/presence engines, and other business processes
  • Define unified communications capabilities to ensure customer queries can be resolved first time by empowering agents to instantly locate, message or conference-in subject matter experts to obtain immediate answers
  • Provide special service levels for VIP customers by profiling, identifying, and prioritizing them through skills-based or preferred agent routing
  • Offer call-back services and self-service options to smooth out peaks and extend availability
  • Implement mobile solutions to allow agents and supervisors to work from anywhere at any time
  • Use analytics and reporting to enable root-cause analysis and improve future processes
  • Consider work force management solutions to help predict call volumes and optimize resourcing
  • Include call recording to meet regulatory compliance and for training purposes

6. Run a tight ship

Build a modern and reliable customer service environment that integrates traditional ACD with sophisticated voice and digital workflow processes and multiple customer contact points. Ensure business continuity with robust and highly resilient communications solutions designed to provide seamless and uninterrupted service, and no loss of reporting or real-time capabilities during hardware failure or network outages. Most importantly, wherever possible, leverage virtual networking and process options to reduce hardware and operations costs.

7. Apply effective management and reporting metrics

Maintain constant business and operational visibility over the customer experience you provide by leveraging feature-rich, real-time management and reporting tools.

Integrate management capabilities, such as quality monitoring, call recording, outbound dialing, and campaign management. 

Ensure you can “join the dots” at the management and agent level by combining the power of multiple management applications. For example, potential spikes in demand can be predicted via global social media monitoring and addressed immediately through agent workforce scheduling. Similarly, reporting and call recording can provide insights on scheduling, agent metrics, and campaign performance.

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