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Update Holiday Greeting in Elevate Admin Portal

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Update Holiday Greeting in Elevate Admin Portal

Tired of playing ‘Phone Tag’ with your holiday hours? Or worse, leaving callers in the dark when you’re off decking the halls? This guide’s got your back! Updating your holiday greeting and auto attendant settings in the Elevate Admin Portal is easier than untangling Christmas lights (and way less frustrating). Whether it’s setting festive hours, adding a new greeting, or making sure callers get the memo that you’ll be back after a cozy winter break, we’ll walk you through every step. Keep your business prepared to handle calls and keep the lines clear—even when you’re away!

Managing communication settings is simple. With the Elevate Admin Portal, making adjustments to your auto attendant, business hours, and holiday schedules is straightforward and ensures your clients stay informed. Let’s walk through some essential steps, with references to the Elevate Admin User Guide for easy guidance.

1. Accessing and Updating the Auto Attendant

  • Logging In: To get started, access the Elevate Admin Portal through Intermedia, clicking on Customer Login > For Admin.
  • Navigating Auto Attendant Settings: Go to the Auto Attendant section from the left menu. Select the main number or any additional lines that need adjustments.
  • Editing Hours of Operation: Adjust business hours by clicking on the three dots (•••) next to Working Hours. This allows you to set custom hours, for example, for summer schedules or weekend availability.

2. Configuring Greetings and Menu Options

  • Uploading New Greetings: Easily record or upload a new greeting by selecting Auto Attendant > Main Line. Click X on the current greeting to remove it, then upload your updated file.
  • Customizing Menus for Callers: Tailor the menu options (like “Press 1 for Sales”) to fit your needs. Redirect or remove each option in real-time—no extra saving needed.

3. Receptionist Group Management

  • Setting Up Receptionist Groups: For companies routing calls to a receptionist or a specific group, create or update groups by selecting Groups from the left menu. This directs calls to the right person.
  • User Assignments: Add or remove users from these groups as needed. Go to Agents > Check the Box next to the name and Add or Delete accordingly.

4. After-Hours and Holiday Routing

  • Configuring After-Hours Menus: Create a unique after-hours greeting to inform clients of expected response times or alternative contacts. Select After Hours in Auto Attendant to edit.
  • Setting Up Holidays: Navigate to Events to add holidays. You can select Add Event for dates like Thanksgiving or create a custom entry. Customize routing options to provide clients with appropriate messaging during these closures.

Holiday hours update in Elevate Admin Portal for auto attendant

5. Utilizing the Calendar View and Maintaining Accuracy

  • Holiday Visibility with Calendar View: The calendar highlights closed dates. If you notice a missing closure, add it under Events by selecting National Holiday or creating a custom event.
  • Disabling Unneeded Holidays: Sometimes, certain dates may not require closure. To remove, click Events > three dots (•••) > Disable or delete.

6. Need Assistance? Resources and Support

  • For additional help, Towner Communications offers quick guidance. Visit our website for more online training videos or reach out to our support team at service@townerkc.com.

The Elevate Admin User Guide serves as a valuable resource for these steps and more. Download it to ensure smooth communication updates across your organization, maintaining efficiency and keeping your clients in the loop.

ELEVATE ADMIN USER GUIDE

MANAGE YOUR COMMUNICATIONS LIKE A BOSS
DOWNLOAD HERE

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The Ultimate Contact Center Glossary: From ACD to Omnichannel – Everything You Need to Know to Elevate Customer Service

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Comprehensive guide to contact center terminology covering key terms like ACD, IVR, SLA, and omnichannel customer service for optimized customer support

The evolution from call centers to contact centers has come with a fresh lexicon of terms, metrics, and tools. In this definitive guide, we break down the essential contact center terminology, enriched with real-world applications, comparative insights, and practical tips. Whether you’re a CTO, customer service leader, or industry partner, this glossary is your go-to resource for mastering the language and strategies that drive top-tier customer service.

Contents

1. Agent 

Definition: The agent is the human connection point in customer service—handling calls, chats, emails, and sometimes social media inquiries. Also known as customer advisors or representatives, they are responsible for delivering stellar service and resolving issues efficiently.

Real-World Application: Towner recently partnered with a retail company to improve agent efficiency, reducing handling time by 20%. Empowered with training and the right tech, agents created faster resolutions, raising the company’s NPS score.

2. Automatic Call Distribution (ACD) 

Definition: ACD is a system that intelligently routes incoming calls to the most appropriate agent or queue based on criteria like skill set and availability.

Why It Matters: Efficient ACD routing directly impacts customer satisfaction and speed of resolution. At Towner, our ACD implementations have consistently reduced wait times, resulting in a 15% increase in customer satisfaction for our clients. By handling peak call volumes seamlessly, ACD solutions are essential for maintaining SLAs and reducing abandoned calls.

Diagram illustrating the Automatic Call Distribution (ACD) process in a contact center

3. Agent Status and Status Codes 

Definition: Agent Status indicates availability (e.g., available, busy, on a break), while Status Codes provide specific activities like “On Lunch” or “After Call Work.”

Pro Tip: Efficient use of status codes keeps workflows smooth. Towner’s clients, for instance, use customizable codes to optimize agent availability, with supervisors regularly auditing code usage for peak efficiency.

Formula for Calculating Agent Utilization:

4. Average Handle Time (AHT) 

Definition: AHT is the average time spent from the start to finish of an interaction, factoring in talk time, hold time, and after-call work.

Formula:

AHT=Talk Time + Hold Time + After call Work / Total Calls Handled

Insight: Lowering AHT is a balancing act. Too low, and quality might suffer. Towner’s training programs have helped reduce AHT by 15% while keeping customer satisfaction high by focusing on targeted troubleshooting.

5. Average Speed of Answer (ASA) 

Definition: ASA measures the average time it takes for an agent to answer a call. Many organizations set benchmarks, like answering 80% of calls within 20 seconds.

Optimization Tip: Our clients have improved ASA by 10% after implementing smart call-back options and proactive staffing during peak times. Faster answers mean happier customers and fewer abandoned calls.

6. Abandoned Call

Definition: An abandoned call is one that disconnects before reaching an agent, often due to extended wait times.

Example Solution: Towner’s clients use hold music combined with estimated wait times to reduce abandonment rates. This proactive approach shows the customer their wait is worthwhile, retaining potential business.

Stat to Consider: A 1% decrease in abandoned calls can correlate with up to a 5% increase in conversions, particularly in high-stakes sectors like healthcare and financial services.

7. Contact Center vs. Call Center

Definition: Unlike traditional call centers that focus on phone interactions, contact centers handle multiple channels—phone, email, chat, social media.

Table comparing features of contact centers versus call centers, such as channels supported and reporting capabilities

Why It Matters: Omnichannel capability is a must-have today. Our clients experience increased customer satisfaction by unifying all interactions under a single platform.

8. Direct Inward Dialing (DID)

Definition: DID allows customers to dial directly to a department or individual extension without going through a main line, often used in conjunction with IVR systems for efficient routing.

Real-World Impact: Direct dialing simplifies customer journeys, giving VIP clients or high-priority contacts direct access to their dedicated representatives.

9. Hunt Group / Ring Group 

Definition: A Hunt Group or Ring Group enables simultaneous ringing of multiple extensions until an agent answers. This is ideal for smaller groups without the complexity of ACD.

Practical Insight: Smaller organizations or specialized teams find Hunt Groups practical for quick response, especially when coupled with DID for tailored access.

10. Interactive Voice Response (IVR) 

Definition: IVR is an automated system that interacts with callers and directs them based on preset flows. This technology can range from simple routing to advanced account lookups.

Optimization Tip: A streamlined IVR keeps customers happy. Towner’s clients have cut average call times by 25% with IVR systems that get straight to the point, improving satisfaction without sacrificing support.

IVR Flow Example:

Interactive Voice Response (IVR) flow chart showing options for routing customer calls

11. Service Level (SL) and Service Level Agreement (SLA) 

Definition: Service Level is a performance metric, while SLA is a contractual agreement with specific targets (like response time or resolution rate).

Why SL and SLA Matter: Consistently hitting SL targets builds trust with clients. Towner’s SLAs ensure that clients’ customers always get the expected level of support, which is a major differentiator in industries with strict service benchmarks.

Service Level Goal Example:

SL Target = (Calls Answered within Time Goal / Total Calls) x 100 ​

12. Omnichannel Customer Service 

Definition: Omnichannel Customer Service allows agents to assist customers seamlessly across multiple channels, improving customer satisfaction by meeting them where they are.

Real-World Insight: Towner’s omnichannel implementations have increased client engagement by 30%, with customers enjoying seamless transitions between channels like email, chat, and voice support.

Key Metrics for Measuring Success:

  • Customer Satisfaction Score (CSAT)
  • First Contact Resolution (FCR)
  • Net Promoter Score (NPS)

FAQ Section: Common Questions in Contact Centers

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Phishing Prevention Kansas City – Keep Your Business Safe, One Click at a Time

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Phishing Example Email: An example of a phishing email using Google App Scripts to appear legitimate

Over 360 phishing emails were detected in a single campaign, targeting organizations worldwide using Google App Scripts. That’s the reality we face today—phishing attacks are no longer just amateur attempts. Hackers are leveraging trusted platforms, like Google, to bypass traditional email security filters. Kansas City businesses: It’s time to step up your defenses.

How Modern Phishing Attacks Work

A recent phishing campaign discovered by Avanan exploited Google Apps Script macros, fooling recipients into clicking seemingly legitimate links from trusted domains like script.google.com. The emails falsely claimed to offer account details or payment information, tricking users into revealing personal data.

This clever technique is becoming more common, making traditional email security tools less effective. Attackers manipulate employees’ trust in well-known platforms, knowing businesses often don’t detect these types of scams until it’s too late.

Proactive Phishing Prevention Strategies for Kansas City Businesses

Businesses need modern, AI-driven defenses that go beyond basic spam filters. Here are actionable strategies Towner Communications recommends to protect your organization:

Advanced Email Filtering Tools with AI

Towner’s solutions use AI-powered threat detection to identify suspicious language patterns and malicious URLs. Unlike traditional filters, these tools analyze the intent and structure of emails to catch phishing attempts in real time.

Implement Phishing Simulations and Awareness Training

Your team is your first line of defense. Towner helps train employees to recognize phishing attempts by running internal phishing simulations, similar to the Towner strategy of monitoring campaign patterns.

Use Multi-Factor Authentication (MFA)

Hackers might steal credentials, but MFA blocks them from gaining access. We recommend MFA across all communication platforms—particularly VoIP systems vulnerable to credential theft attacks.

Why Kansas City Companies Are Prime Targets for Phishing

Phishing attacks often target organizations handling sensitive data—including healthcare providers, financial institutions, and manufacturers. With Kansas City home to many such industries, businesses here are at higher risk for sophisticated attacks.

In the case highlighted by Avanan, phishing emails posed as legitimate registration confirmations to deceive recipients. The attackers created convincing URLs that passed through traditional spam filters by appearing to originate from trusted Google domains​

Check Point Email Security
Check Point Email Security
 
This type of attack shows that relying on outdated security measures is no longer an option.
 

How Towner’s AI-Powered Solutions Stay Ahead of the Threats

Just like hackers adapt their strategies, Towner adapts our technology. Our AI tools don’t just block known phishing patterns—they learn and evolve to detect new threats. This proactive approach ensures your communications and VoIP systems stay secure, no matter what hackers try next.

FAQs

Here are some frequently asked questions.

What is phishing, and how does it affect businesses in Kansas City?

Phishing is a cyberattack where hackers send deceptive emails to trick employees into clicking malicious links or providing sensitive information, such as passwords. In Kansas City, industries like healthcare, finance, and manufacturing are prime targets because they handle confidential data. A successful phishing attack can lead to data breaches, financial losses, and reputational damage.

Proactive defenses like AI-powered email filtering and employee training simulations can reduce the risks significantly​.

How can AI tools prevent phishing attacks more effectively than traditional methods?

AI tools detect phishing emails by analyzing patterns, language, and the context of messages—something traditional spam filters can’t do. These tools evolve over time, learning from new phishing strategies. For example, Towner’s AI solutions can detect even the most convincing phishing attempts disguised through platforms like Google App Scripts, a tactic used to bypass old email filter.

AI not only flags malicious links but blocks dangerous emails in real-time, keeping inboxes clean and businesses secure.

What are the first steps Kansas City businesses should take to prevent phishing?

The first steps include:

  1. Employee Training: Simulations teach employees to recognize phishing red flags.
  2. Multi-Factor Authentication (MFA): Even if credentials are stolen, MFA prevents unauthorized access.
  3. Advanced Email Filtering: AI-driven filters block phishing emails before they reach employees.

These steps work together to create a multi-layered defense, ensuring that even if one defense fails, others are in place to stop the attack

Why are Kansas City businesses more vulnerable to phishing campaigns?

Kansas City businesses, particularly in industries like healthcare, finance, and government, handle sensitive information that makes them prime targets for phishing attacks. Attackers exploit these industries by sending fraudulent emails that appear to be from trusted sources. Hackers know that employees under time pressure are more likely to click on suspicious links. Additionally, local companies that haven’t updated their security protocols with AI tools are more vulnerable to new types of phishing scams that bypass older defenses.

What to find out more?

Contact us and request a demo!
Contact Us

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Towner Communications and Big Brothers Big Sisters Kansas City: A Partnership that Empowers Local Youth

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Towner Communications hosts a Big Brothers Big Sisters Kansas City donation bin, encouraging clothing donations to support local youth mentorship programs.

Imagine your old coat or that pair of shoes collecting dust in your closet becoming the spark that changes a child’s life forever. Every donation to Big Brothers Big Sisters Kansas City (BBBSKC) directly funds programs that provide children in our community with the mentorship they need to unlock their potential.

At Towner,we love giving back to the community, which is why we’re excited to host a donation bin for BBBSKC right here at our office. And trust us, this isn’t just any donation bin—it’s an opportunity for you to directly support local kids in need, all while cleaning out your closet!

Why Big Brothers Big Sisters Kansas City is Essential to Our Community:

Big Brothers Big Sisters Kansas City (BBBSKC) has been matching local children (Littles) with adult mentors (Bigs) for over 50 years. Currently, they have over 1,031 active matches and are working tirelessly to find Bigs for more than 200 kids who are still waiting for a mentor. Through these relationships, Littles experience improved self-esteem, better academic performance, and stronger relationships at home. In fact, 100% of the Senior Littles in Kansas City graduated from high school last year, an incredible statistic that shows just how powerful these mentorships are​.

How Your Donations Make a Difference with BBBSKC:

You might be wondering, how does donating my old clothes make such a big impact? The answer is simple—BBBSKC’s thrift operations generate over $1.2 million annually, providing essential funding for their mentoring programs​. And with just one donation bin, we can help generate $10,000 to $15,000 a year to fuel this life-changing work​.

Recent Success Stories | Fundraising Events Making an Impact:

BBBSKC consistently hosts fundraising events that engage the Kansas City community and bring in significant financial support. Here are just a few examples of their recent successes:

  • Summer Bowl for Kids’ Sake: This fun-filled bowling event exceeded expectations in 2024, raising a record-breaking $777,511. These funds help match more children with caring mentors, giving them the confidence and skills they need to succeed.

Big Brothers Big Sisters Kansas City Summer Bowl for Kids' Sake event raised over $777,511 in 2024 for youth mentorship.

  • Most Wanted Auction: This glamorous auction in December 2023 raised an astonishing $1.24 million. The auction showcased once-in-a-lifetime experiences, with all proceeds directly supporting BBBSKC programs.

Big Brothers Big Sisters Kansas City fundraising event supporting over 1,031 active mentor-mentee matches

Why Towner is Proud to Partner with BBBSKC:

“At Towner, our business is all about connecting people—whether it’s through technology or community outreach,” says Julie Towner, CEO of Towner Communications. “We believe in the power of mentorship to change lives, and Big Brothers Big Sisters Kansas City is doing that every day. Hosting a donation bin is a small way for us to contribute to a huge cause. Every item donated helps a child in Kansas City, and that’s something we can all be proud of.”

By hosting this bin, we’re not just offering a convenient place to donate—we’re helping fuel a mentorship revolution that’s transforming our community. Donating clothes or volunteering as a mentor with BBBSKC offers a powerful way to give back to Kansas City.

National Impact: Big Brothers Big Sisters Across the U.S.:

The National Impact of Big Brothers Big Sisters: While we’re excited to support BBBSKC’s local efforts, it’s important to recognize the larger, national impact of Big Brothers Big Sisters. Founded over 100 years ago, Big Brothers Big Sisters of America has served millions of children across the country. Nationally, this program mentors kids who are:

  • 46% less likely to start using illegal drugs
  • 55% more likely to enroll in college81% more likely to report stronger family relationships
  • 81% more likely to report stronger family relationships​

The mentorship model not only helps individual children succeed but also contributes to healthier, stronger communities nationwide.

How Can You Get Involved?

  • Donate Clothes: Clean out your closet and drop off gently used items at our donation bin, conveniently located at 310 89th Terrace, Kansas City, MO 64114.
  • Become a Mentor: Want to make an even bigger impact? Become a Big Brother or Big Sister by signing up on the BBBSKC website.
  • Join an Event: Participate in one of BBBSKC’s amazing fundraising events, like the Summer Bowl for Kids’ Sake or the Most Wanted Auction. Every event supports Kansas City’s youth and brings the community together for a great cause.

Frequently Asked Questions (Q&A)

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What NEC Communications Customers in Kansas City Need to Know About the Intermedia Acquisition

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NEC Communications Kansas City Intermedia Acquisition Impact

How the Intermedia NEC Acquisition Impacts NEC Communications in Kansas City

“Change is the only constant in life,” Heraclitus once said. And for NEC customers in Kansas City and the Midwest, that change just got a whole lot more exciting!

Intermedia, a powerhouse in cloud communications, has just announced they’re acquiring NEC’s UNIVERGE BLUE UCaaS and CCaaS operations in North America. But this isn’t just another corporate shake-up—it’s a game-changer for businesses relying on NEC’s communication tools. Let’s break down what this means for you and why Towner Communications is the best cloud communication provider for NEC customers in Kansas City to help you navigate these waters.

Why NEC Communications in Kansas City is About to Get Even Better

Across the U.S., businesses are rapidly transitioning to cloud-based communications. This shift isn’t just a passing trend; it’s a strategic move that’s critical for staying competitive in an increasingly digital marketplace. Intermedia’s acquisition of NEC’s UCaaS and CCaaS operations is a direct response to this growing demand, ensuring that businesses like yours have access to the most advanced, reliable, and flexible communication solutions available.

For NEC customers, especially those in Kansas City and the Midwest, this acquisition means enhanced services and better support. Intermedia has been NEC’s exclusive cloud communications partner since 2020, so you’re already using their robust platform—just under the NEC brand. The best part? This transition is designed to be seamless. Your current contracts, service levels, and support arrangements will remain in place, ensuring that your business operations continue without a hitch.

How Does the Intermedia NEC Acquisition Affect Kansas City Businesses?

So, what’s the timeline? The deal is expected to close by the end of September 2024 in the U.S. and Canada, with Europe following shortly after. Here’s what that means for your business:

  • Seamless Transition: Intermedia is dedicated to making sure there’s no disruption in service. You’ll continue to benefit from NEC-branded services you trust, but with enhanced access to Intermedia’s innovative solutions and support teams.
  • Stronger Network and Support: Expect more direct access to cutting-edge tools like AI-powered analytics and multi-channel archiving, all designed to make your communications smarter and more secure. Plus, Intermedia and Towner’s J.D. Power-certified 24/7 technical support ensures that help is always available when you need it most.

Why Towner Is the Best Cloud Communication Provider for NEC Customers in Kansas City and Trusted Intermedia Partner

Navigating change can be tricky, but that’s where Towner Communications comes in. As Kansas City’s trusted partner in unified communications, we’re here to make this transition as smooth as possible. With our deep expertise and local presence, we’re uniquely positioned to help you make the most of what’s to come.

Here’s how we’re going to help:

  1. On-the-Ground Support: While Intermedia will handle the broader transition, Towner offers the local touch. Need someone who can be there, face-to-face, to answer questions or troubleshoot issues? We’ve got you covered.

  2. Seamless Cloud Migration: Still using on-premises systems? Now might be the perfect time to consider a cloud transition. Towner can guide you through this process, ensuring a seamless move that aligns with your business goals. Intermedia’s platforms are built for agility, and we’re here to help you harness that power.

  3. Tailored Solutions: Every business is different. That’s why Towner doesn’t do cookie-cutter solutions. We’ll work with you to tailor your communications setup to fit your specific needs—whether that’s scaling up, integrating new features, or optimizing your current systems.

Ready to Navigate the Change? Here’s How Towner Can Help

Need proof? When a Legacy Shortel Customer faced a similar transition last year, they turned to Towner. We not only ensured their migration to Intermedia was seamless, but we also optimized their setup to reduce operational costs by 20%. That’s the kind of hands-on support and expertise we bring to the table.

Change doesn’t have to be daunting, especially when you have the right partners by your side. Towner Communications is here to ensure that your business doesn’t just survive this transition—it thrives. Reach out to us today, and let’s discuss how we can help you take full advantage of this exciting new chapter.

And because we’re committed to your success, we’re offering a free consultation and communication system assessment for all NEC customers in the Kansas City area. Let’s explore how you can leverage this acquisition to elevate your business communications.

The future of your communications is bright. Let’s navigate it together.

Frequently Asked Questions About the Intermedia NEC Acquisition for Kansas City Businesses

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Celebrating Excellence: Towner Communications Honored with Mitel Customer Champion Award

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Mitel Customer Champion 1

Towner is recognized as a Mitel Customer Champion!

We are thrilled to announce that Towner Communications has been honored with the prestigious Mitel Customer Champion award! This award recognizes our commitment to optimizing our customers’ Mitel solutions with the best combination of products and services.

Towner And Mitel, A Long Partnership

Since 1987, Towner Communications has been a proud partner of Mitel, consistently delivering top-notch communication solutions. Our dedication to proactively working with each customer has culminated in this remarkable achievement, measured by our outstanding Installed Base Activation (IBA) score. Scoring at or above 100% in IBA reflects our relentless pursuit of excellence in customer lifecycle management.

What our CEO Says

Julie Towner, our CEO, expressed her excitement about this achievement: “Receiving the Mitel Customer Champion badge is a testament to the hard work and dedication of our team. At Towner Communications, we believe in putting our customers first and providing them with the best possible solutions. This award underscores our commitment to excellence and motivates us to continue pushing the boundaries of customer service.”

Mitel awards the Customer Champion badge to partners who demonstrate their expertise in helping existing customers optimize their Mitel solutions. This involves working closely with each customer to ensure they are utilizing the best combination of products and services. Our high IBA score demonstrates our success in this endeavor, and we take pride in receiving recognition for our efforts.

Towner’s Future With Mitel

Our journey with Mitel began over three decades ago, and since then, we have consistently strived to provide innovative and effective communication solutions to our clients. This award is a reflection of our long-standing partnership and our shared commitment to delivering exceptional service.

As we look to the future, we are excited to continue our collaboration with Mitel and further enhance our customer offerings. The Customer Champion badge is not just a recognition of our past achievements but also a motivation to keep improving and evolving. We maintain high standards and ensure that our customers receive the best possible service.

Hey Thanks

We extend our deepest gratitude to our clients and the entire Towner team for their unwavering support and commitment. Without them, this achievement would not have been possible. We are also grateful to Mitel for their continued partnership and support.

Stay tuned as we proudly display our Customer Champion badge on our website and social media platforms. This badge serves as a symbol of our dedication to excellence and our commitment to providing the best possible solutions to our customers. Here’s to more milestones and continued success together!

Mitel Customer Champion

Visit Our Mitel Product Pages

MiVoice Business
MiCollab
MiContact Center

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Are Desk Phones Still a Player in Today’s Business Communication Game?

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Are Desk Phones Still a Player in Today’s Business Communication Game?

In an era dominated by smartphones and digital communication tools, the question often arises: do desk phones still hold their ground in the modern business ecosystem? At Towner Communications, we believe the answer is a resounding yes. Desk phones, much like the classic vinyl record in the music industry, have evolved rather than become obsolete. Let’s delve into why and how desk phones continue to be an indispensable asset for businesses.

Key Takeaways:

  • Desk Phones Maintain Relevance: Despite the digital revolution, desk phones remain crucial in the business communication ecosystem for their reliability, clarity, and user-friendly features.
  • Unmatched Reliability and Clarity: Desk phones offer superior sound quality and fewer dropped calls, ensuring effective communication in critical business operations.
  • Simplicity and Efficiency: Desk phones ensure simplicity, boosting workplace efficiency and accessibility for everyone.
  • Advanced Features for Modern Businesses: Modern desk phones offer conference calls, CRM integration, and robust security, empowering businesses.
  • Security First: Desk phones provide unmatched security, safeguarding business communications from digital threats.
  • Towner Communications’ Innovative Solutions: Towner Communications delivers secure, reliable business phone solutions blending traditional and modern tech for dynamic enterprises.
  • The Future is Integrated: By leveraging the strengths of both desk phones and digital communication tools, businesses can enjoy a comprehensive, future-proof communication strategy with Towner Communications.

The Unwavering Value of Desk Phones

Despite mobile devices, desk phones excel in efficiency, reliability, and professionalism for businesses.

Reliability and Clarity

In the bustling environment of a business setting, clarity and reliability are non-negotiable. Desk phones ensure clearer, uninterrupted calls with superior sound and fewer drops than mobiles.

Ease of Use

For all the advancements in technology, simplicity remains king. Desk phones provide a straightforward, user-friendly interface that is accessible to all employees, regardless of their tech savviness. This ease of use is crucial in high-pressure situations where quick response times are vital.

Feature-Rich

Modern desk phones are not the clunky devices of the past. Equipped with advanced features like conference calls, call transfer, and CRM integration. These features enhance productivity and streamline various processes within a business.

Security

In today’s digital age, security cannot be taken for granted. Desk phones provide enhanced security over mobiles, making them safer for sensitive business talks.

Towner Communications: Pioneering Future-Proof Solutions

Towner Communications knows success means adapting with effective tools that deliver consistent results. We provide advanced business phone solutions blending classic reliability with modern features.

Our solutions prioritize your needs, ensuring unmatched reliability, clarity, and security for seamless, safe communications. Our options seamlessly integrate with current systems for a smooth upgrade in communication strategies

Embracing the Best of Both Worlds

Navigating future business communications shows desk phones and digital tools as allies, not foes. Towner Communications merges both strengths, offering comprehensive, future-proof solutions for business success and growth.

Despite evolution, desk phones remain reliable and effective, trusted by businesses. At Towner Communications, we’re here to ensure that your business harnesses the full potential of these invaluable assets.

Stay ahead of the curve with Towner Communications—where tradition meets innovation in business communication.

Contact Towner

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Shortel to Mitel Migration Planning and Training Session

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Shortel to Mitel Migration Planning and Training Session

Hey Mitel MiVoice Connect enthusiasts,

Ready to level up your communication game? Picture this: it’s 2029, and you’re still rocking your ShoreTel system. Sounds cool, right? Well, not quite. The clock is ticking, my friend. Mitel’s end-of-support is looming on the horizon, and it’s time to make moves!

But fret not! Towner Communications, your trusty ally in all things Mitel, is here to save the day. With years of expertise under our belt, we’re primed and ready to guide you through this transition.

Mark your calendars for April 4, 2024 – a day of enlightenment awaits! Join forces with Towner and Mitel as we unravel the mysteries of migration. Imagine Dan Nemechek, the VP of Americas Sales Engineering at Mitel, sharing his wisdom with you. It’s going to be epic!

Don’t miss out on this golden opportunity to future-proof your business. Secure your spot now and let’s embark on this exciting journey together. Time’s ticking, but with Towner by your side, success is guaranteed!

See you on April 4th, fellow Mitel aficionados! Let’s make history!

RSPV NOW

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Business Phone Numbers

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Business Phone Numbers

Is your expanding business aiming for enhanced credibility and customer responsiveness? Acquiring a business phone number is the key!

With seven decades of experience, Towner Communications has assisted more than 500,00 companies in improving their connectivity through a comprehensive range of communication solutions. Explore the possibilities of obtaining your business phone number today.

Key Points:

  • Businesses of every scale require a dedicated work phone number to uphold a polished image in the market and efficiently cater to customer requirements.
  • Opt for a business phone service that encompasses toll-free, local, vanity, and international phone numbers.
  • Gain access to advanced functionalities like call recording, auto attendants, and call forwarding through your company phone number.
  • Ensure a dependable phone service by partnering with a top-tier provider offering award-winning support and state-of-the-art security.

What is A Business Phone Number?

A business phone number serves as a dedicated line for customers, vendors, and partners to connect with your organization. This dedicated line ensures the protection of your personal phone number and promotes a balanced work-life dynamic.

Contemporary business phone services have shifted to Voice over Internet Protocol (VoIP) technology, moving away from traditional landlines. VoIP enables you to maintain a team business line from any location, not restricted to your office. These business lines contribute to enhancing security and establishing a strong brand presence.

Are There Different Types of Phone Numbers?

Business numbers do not adhere to a one-size-fits-all approach. Depending on your specific requirements, you can select the most suitable phone number for your business from the options below.

Toll-Free Numbers:

If you’re prepared to extend your presence across multiple states or the entire country, toll-free numbers prove to be an excellent option. This is because customers using landlines can contact you without incurring any charges. Additionally, toll-free numbers signify a well-established company and serve as an effective marketing tool.

Local Phone Numbers:

A local presence holds significant value in certain industries. For instance, a florist or catering business may aim to convey a hometown identity that feels more personal than national corporations. You have the flexibility to choose a business phone number with various area codes across the country, regardless of whether you have a physical branch in that specific location or not.

Vanity Numbers:

Have you come across those memorable phone numbers where the digits convey something about the brand or the keypad letters spell out the company’s name? These vanity numbers not only make for easy recall but also serve as excellent marketing tools. It’s advisable to seize the opportunity when such numbers are available.

International Phone Numbers:

Expand your business presence beyond the United States. Capture the attention of international clients by acquiring an international phone number at competitive rates.

What advantages come with having exclusive business phone numbers?

When potential customers are prepared to interact, they often turn to the phone. Although a website and an email address remain crucial, research indicates that 60% of customers prefer reaching out to local businesses through phone numbers.

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A primary motivation for having a business phone number is to establish credibility as a legitimate company with real people. Moreover, customers often perceive phone calls as a quicker means to troubleshoot or resolve issues.

However, an increasing number of individuals now seek alternative forms of contact. If you opt for a traditional analog phone setup, accessing text messages, faxes, and email integration may require additional services and expenses.

Setting up an on-premise private branch exchange for team connectivity poses even greater challenges. Such systems are intricate, costly, and challenging to integrate with remote or mobile workers.

By leveraging Intermedia’s expertise, you can swiftly establish a VoIP line and achieve full functionality by the end of the day. Furthermore, your lines remain accessible anywhere through various devices, catering to remote and hybrid work needs.

Additionally, by consolidating all company conversations within your communication solutions, you ensure both security and accessibility. This level of security and compliance is unattainable when employees use their personal phones for professional communications.

How Do You Get A Business Phone Number? 

You might be pleasantly surprised by how straightforward it is to acquire a business phone number. No need for a technician to visit your location! With just three simple steps, you can secure your own business phone number.

1. Pick A Provider

The quality of your business phone service depends on your communications provider. Contract with a company that appreciates teamwork and transparency.

For example, Intermedia insists on keeping our team accountable for giving you top-tier service and has helped thousands of organizations since 1993. With award-winning onboarding, support, and reliability, you can trust our brand to provide you with a cost-effective business phone line.

2. Buy A Phone Number:

Work with a representative to determine which types of the previously mentioned business phone numbers you need. If you have an existing number, porting it to work with your new vendor is straightforward and quick.

3. Set Up Extensions and Other Features:

For team members, assign individual extensions on your business phone number to enable callers to reach them directly. There’s no need to stress about perfect accuracy initially. Through your user-friendly admin portal, you can easily add or modify extensions and features later.

Even as a solo operation, you may choose to establish distinct extensions. By creating unique extensions for various departments, you can discern caller intent as soon as you answer.

 

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Towner Partners With Cascade Hotel

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ADAM VOGLER | Kansas City Business Journal
ADAM VOGLER | Kansas City Business Journal

The Cascade Hotel, a stunning new addition to Kansas City’s Country Club Plaza. It has recently opened its doors to the public. Drawing inspiration from the city’s numerous fountains, the hotel boasts a beautiful design that captures the essence of the locale.

As an integral part of this exciting project, Towner Communications is proud to have contributed to the hotel’s launch. Our involvement encompassed several essential tasks in the preparation for the grand opening. This included the installation of data racks on every floor, ensuring a seamless network connection throughout the hotel.

In addition, we provided a sophisticated Mitel MiVoice Business hospitality phone system. This advanced system not only integrates with the hotel’s property management but also incorporates room-specific voicemail boxes upon check-in. It also enables housekeeping functionalities. Allowing staff to input codes into the room phones signaling the room’s readiness for new guests.

With nearly 200 room phones installed across 10 floors, our integration extends to the front desk having the ability to control outside door access using the Mitel system, adding an extra layer of security and convenience.

In addition to our contributions, the Cascade Hotel offers a range of premier amenities. Featuring a food hall, a fitness center, and a convenience store. For more information about Cascade Hotel, check out this article from the Kansas City Business Journal or this one from The Kansas City Star.

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KC Daily
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Cascade Hotel Outside
Cascade Hotel Bar Seating
Cascade Hotel Lobby Bar
Cascade Hotel Resturant
Cascade Hotel Suite

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