In today’s fast-paced digital landscape, staying ahead of the curve means leveraging the best tools and partners available. We at Towner are thrilled to announce that our partner, Intermedia, has achieved a significant milestone, solidifying their position as a leader in delivering top-notch customer experiences. With their latest Microsoft Certification, Intermedia continues to prove why they are an industry frontrunner, and we, as their premier partner, are excited to bring these unparalleled solutions to you.
What Being A Microsoft Teams Certified Partner Means for Your Business
As Intermedia’s premier partner, Towner now offers you the best-in-class solutions that are Microsoft Teams Certified. This certification is not just a badge; it’s a testament to the rigorous standards and exceptional capabilities that Intermedia brings to the table. Here’s why this matters:
Seamless Integration:
Microsoft Teams Certification ensures that the solutions we provide integrate flawlessly with Microsoft Teams, enhancing your business communication and collaboration.
Reliability:
Certified solutions provide you with robust, reliable, and secure tools, all tested and verified by Microsoft.
Enhanced Customer Experience:
Intermedia’s certified solutions streamline your customer interactions, making them more efficient and ensuring better satisfaction and loyalty.
The Power of Partnership
Partnering with Intermedia allows Towner to offer you a comprehensive suite of solutions that are both innovative and trustworthy. Our collaboration means you benefit from:
Cutting-edge Technology:
Access to the latest advancements in customer experience management.
Expert Support:
Our teams are trained and equipped to support your business needs, ensuring you get the most out of your technology investments.
Scalability:
As your business grows, our solutions can scale with you, providing the flexibility needed in today’s dynamic market.
Why Choose Towner?
At Towner, we pride ourselves on being more than just a service provider. We are your partners in success. Here’s what sets us apart:
Industry Expertise:
With years of experience and deep industry knowledge, we understand the unique challenges businesses face today.
Customer-Centric Approach:
Your success is our priority. We work closely with you to tailor solutions that meet your specific needs.
Proven Track Record:
Our partnership with Intermedia and Microsoft Teams Certification speaks volumes about our commitment to excellence.
In a world where customer experience can make or break a business, having the right tools and partners is crucial. With Towner and Intermedia by your side, you’re not just getting certified solutions; you’re getting a team dedicated to your success.
Ready to take your business to the next level with Microsoft Teams Certified solutions? Contact us today and discover how Towner can help you deliver exceptional customer experiences
The Cascade Hotel, a stunning new addition to Kansas City’s Country Club Plaza. It has recently opened its doors to the public. Drawing inspiration from the city’s numerous fountains, the hotel boasts a beautiful design that captures the essence of the locale.
As an integral part of this exciting project, Towner Communications is proud to have contributed to the hotel’s launch. Our involvement encompassed several essential tasks in the preparation for the grand opening. This included the installation of data racks on every floor, ensuring a seamless network connection throughout the hotel.
In addition, we provided a sophisticated Mitel MiVoice Business hospitality phone system. This advanced system not only integrates with the hotel’s property management but also incorporates room-specific voicemail boxes upon check-in. It also enables housekeeping functionalities. Allowing staff to input codes into the room phones signaling the room’s readiness for new guests.
With nearly 200 room phones installed across 10 floors, our integration extends to the front desk having the ability to control outside door access using the Mitel system, adding an extra layer of security and convenience.
In addition to our contributions, the Cascade Hotel offers a range of premier amenities. Featuring a food hall, a fitness center, and a convenience store. For more information about Cascade Hotel, check out this article from the Kansas City Business Journal or this one from The Kansas City Star.
The purpose of this notice is to inform you of policy changes to Elevate SMS and Company Messaging services.
Issue:
Elevate SMS service, including Company Messaging, has been designed and provisioned for person-to-person messaging, meaning sending/receiving one message at a time with two-way (back and forth) communication between two human users. Bulk outbound SMS campaigns may be classified as SPAM, leading to blockage by mobile operators and potential fees/penalties for businesses.
SMS Policy:
For outbound SMS campaigns (bulk Sales & Marketing, Collections, Billing/Delivery/Misc. notifications & alerts, appointment setting/reminders, etc.), registration with The Campaign Registry or upgrading to Contact Center is mandatory. Customers should register with The Campaign Registry by working with Towner’s Support team to ensure proper provisioning and set-up.
Bulk messaging will result in instant suspension of messaging service until registration with The Campaign Registry or transition to Contact Center. Towner has a “Zero Tolerance” policy on this issue. Admins will also be notified of the policy through the SMS enablement page in the Admin control panel.
Registration with The Campaign Registry incurs costs for Towner, including higher usage fees for sending bulk SMS messages. Towner reserves the right to begin charging you at any time for any such registration, sending of campaigns, or usage fees.
What should you do?
It is imperative that you educate all existing and new users and admins about these new terms and conditions. If you have a use case that requires outbound messaging, please work with the Support team to get them registered with The Campaign Registry or upgraded to Contact Center for optimal experience.
Here’s an interesting title: Consumer Engagement Specialist. What does someone with that title do? I had a chance to interview Lou Gallagher, who holds that title at Mitel, a business communications and collaboration company focused on creating powerful connections.
A simple definition of a consumer engagement specialist is someone who engages and interacts with a customer—or potential customer—as a partner, not as a salesperson. Gallagher, whose resume makes him look like a technology guru, doesn’t sell Mitel products. Instead, he focuses on knowing everything he can about his customer—the consumers of Mitel’s products—and how he can best support their needs, regardless of what technology they think they need. In other words, he is more focused on his customer than the sale. And guess what? In many cases, that sale follows!
First, let’s talk about the word consumer. As Gallagher used that word, I kept thinking about a consumer of retail products. I rarely hear about consumers in the B2B world. I found that interesting and refreshing. After all, they are consumers of whatever we sell, be it technology or equipment or anything else.
“We need to understand what the business needs are without talking about product,” says Gallagher. “Lose the religion on the product. Gain the religion on the company’s success.” Gallagher’s is a more consultative approach. It’s more about understanding his consumers’ needs and partnering with them to come up with the right solutions. Of course, it won’t surprise you that his company’s products provide those solutions to meet the customers’ needs.
It’s not just the frontline salespeople who should deliver on this way of thinking. It takes a total team effort that includes all areas of the company. Gallagher suggests working across teams and business units within the entire organization. “Consumer interaction doesn’t just happen in the call center. Everybody, in every organization, has a positive and/or negative impact on consumer or customer interaction. Consumer interaction is part of the culture.
Another way to look at Gallagher’s philosophy is that an organization should move away from being referred to as a vendor and instead become a partner. He shared three specific ways to do so:
1. Look At Your Consumer—Or Customer—Engagement Strategy.
Is it holistic? Is it based on what you sell, or is it more about the customers’ needs? Common sense dictates you wouldn’t sell a product if it doesn’t meet your customers’ needs. After all, you wouldn’t design a product and then try to see if the customer wanted it. That’s not what most companies do. The late Steve Jobs of Apple said, “A lot of times, people don’t know what they want until you show it to them.” But most companies can’t take the risk of designing the product and then hoping to convince the customer or consumer that they need it. So, Gallagher is saying to work that in reverse—determine what the customer needs and provide it.
2. Customers Need To Ask: What Are You Doing To Understand My Business And Why I Need Your Product?
There are two parts to this question: first, what the customer’s business does, and second, why they need your product. Unfortunately, many people focus on the “why they need” part and not the “what they do” part. You must understand your customer—what they do, who they are and why they are in business—before you can deliver the perfect solution.
3. Focus On The Customer’s Journey With You.
You must understand every interaction point your customers will have with you in the course of doing business. Look for points of differentiation. Look for opportunities to make life easier for your customers. Look for ways you can support your customers’ success with your products and services. Tell the story that helps them understand why you’re the right partner and why your products and services are the solutions they need.
How can you take these ideas and apply them to your own business? The goal is to identify your customers’ needs and help solve them—regardless of making the sale. Demonstrate value and show you care about your customers, and they will perceive you as a partner instead of a vendor. If you move forward with that mindset, you may just find that it creates deeper and more lasting relationships with your customers—both old and new. And that’s just better business.
Cisco CEO says employees are tired of having to work from home and want to come back to the office
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Jordan Novet
Parents work from home with their two sons due to the coronavirus outbreak in Paris in 2020. Xavier Laine | Getty Images News | Getty Images
People have changed their minds about working from home since the coronavirus prompted office closures last year, Cisco CEO Chuck Robbins said during an earnings conference call with analysts on Tuesday. At first people liked their new, distributed arrangements, but now some people are yearning to be back at work, he said.
Cisco, whose networking switches, phones and wi-fi access points are installed at corporate sites, is among the companies that can benefit from a widespread return to the office. The state of the pandemic remains in flux, and Robbins’ words communicate the lack of certainty around the aftermath and how that will affect business.
“I think we sort of moved into that phase where people actually struggle mentally, people are — they’re not enjoying it,” Robbins said.
Just as Robbins regularly talks with customers, he also communicates with Cisco’s own workers. On the call he brought up input he had received recently to make his point.
“One of our employees said to me the other day, ‘I don’t mind the option of working from home. I don’t like being forced to work from home,’” he said.
Cisco’s workers have other pressures to deal with. In August, after reporting three quarters of declining revenue brought on by business challenges, Cisco, once the most valuable company in the world, announced a cost-reduction program that included offering voluntary early retirements. Cisco employees can work from home through June 30, a spokesperson said.
Robbins has his own idea about the role of the office beyond Cisco.
“I really believe it’s going to be hybrid where people are going to work from home and everybody is sort of landing here where they’re going to work from home three days a week and work from the office two days a week and vice-versa,” he said. “The question is what accommodations does that lead to for customers based on employees’ concern over space issues, concern over future pandemics or other concerns. That’s what we just don’t know yet.”
Tech companies are increasingly promising more flexibility around remote work when the pandemic ends. On Tuesday, Salesforceannounced the majority of its employees would be working on a “flex” schedule with one to three days in the office per week, while Twitter and Dropbox have both told employees they can work from homepermanently.
Five Kansas City area women business owners have been recently chosen to receive a national “2020 Enterprising Women of the Year Award” by Enterprising Women Magazine. The publication is the nation’s only women-owned magazine publishing for female business owners.
The 2020 Enterprising Women Award winners are placed in categories based on 2019 gross revenues of their enterprises. They are as follows:
The honoree from the Kansas City area in the “over $10 million and up to $25 million in annual sales” category is Gail Worth, owner of Gail’s Harley-Davidson, Grandview, Missouri, and Shawnee Cycle Plaza, Shawnee, Kansas.
The honoree from the Kansas City area in the “over $3 million and up to $4 million in annual sales” category is Neelima Parasker, President and CEO of SnapIT Solutions, LLC, Overland Park, Kansas.
The honorees from the Kansas City area in the “over $2 million and up to $3 million in annual sales” category are Martina Derra, President of DiverseID, LLC, Kansas City, Missouri, and Julie Towner, President of Towner Communications, Mission, Kansas.
The honoree from the Kansas City area in the “up to $1 million in annual sales” category is Jy’ Juan Maze, President of Maze Freight Solutions, Overland Park, Kansas.
In a special honor this year, Enterprising Women Magazine is presenting a Top 20 in 2020 Award to Jeanette Prenger, President of ECCO Select, North Kansas City, Missouri. She is a prior “Enterprising Women of the Year Award” honoree and the recognition is for her outstanding record of success and leadership in business, and her continued support of women’s entrepreneurship.
The winners are pictured below, except for Neelima Parasker.
Everyone loves a good upgrade. Especially when it means quick new features, and slick and easy use. That’s why Effective April 1, 2020 the Atlas end-user dashboard is being retired and replaced by BOOMEA!
About Boomea
Boomea is a business-driven chat application, available across multiple platforms, built from the
ground up with Unified Communications in mind. Bringing people and teams together with the
ability to chat anytime, anywhere, Boomea provides that often missing chat integration to your
business. Ever had to work remotely and the only convenient way to talk to your team would be
to call them? Now, you can simply open the Boomea app to chat with your co-workers. With the
seamless, easy-to-use ability to send photos, videos, and any other file type, you can feel confident
that you’ll be prepared in any situation.
Features
Chat
Send chat messages to other users in your account. Emojis are included and file attachments are
supported. Public Channels
• Any user can create a public channel
• Any user within the account can join a public channel and read the entire chat history within the channel so keep it PG!
• Any user can invite any other user within the account to join the channel Private Channels
• Any user can create a private channel • Only the channel creator can invite other users within the account to join the channel
• Only the channel creator can eject other users from the channel Direct Messages
• These messages are between you and your coworkers! Direct messages include one-on-one messages as well as group messages
• Mentions
• Use the @ symbol followed by the user’s name to direct a chat to a singular person when in a group or channel. The user will receive a notification that they have an unread mention and the channel or chat will show a badge of the number of unread messages. Outside Messages
• With contacts integration, Boomea now allows you to chat directly with your contacts who also have the Boomea UC client! When a person outside your account initiates a chat with you, a chat access rule is presented as a question for you to answer regarding whether you want to accept their request to chat, ignore the request for a set period of time, or block the user. This chat access rule is per-person and can be changed at any time in your Boomea account settings. Imagine how this can help by chatting with support!
• When communicating with a contact in another Boomea account as an outside message, you may also define whether you wish to share your chat presence with that contact.
Call Routing
A user may manage their own call routing by defining which devices to ring, in which order, and for what duration of time. Other configurable options include: No Answer Route
• This is where to send the call if the user does not answer Busy Route
• This is where to send the call if the user rejects the call Outside Timeframe Route
• This is where to send the call if the caller at- tempts to call the user outside their defined time frame Time Frame Schedule
• This is how a user can set the time frames that callers may reach them
Voicemail
When the user gets a voicemail on the Atlas platform, the voicemail will be sent to the Boomea application and the record will appear
without the need to refresh anything. The user may then listen to the voicemail, download, and/or delete the voicemail. When a voicemail
is deleted, it removes it from the user’s voicemail in their phone as well for easy voicemail management!
Call History
Call records from the Atlas platform are pushed to the Boomea application in real time so a user can be up-to-date with their calls,
both missed and answered! No refresh is necessary as the records will appear as they are created.
Call Recording
When a user is recorded on the Atlas platform, the recording will be sent to the Boomea application and the record will appear without the need to refresh anything. If the user has access to other user’s recordings via management permissions, this user will be able to review, play, download, and/or delete all recordings they have access to. The user may only delete a recording if they are given the delete action specifically by management permissions. Call recordings are ordered by date and time and display the name of the user that was recorded.
Call Center Console
A user can access the Atlas platform call center console from the Boomea application. This enables a user to monitor the status of their queues and agents in real time. The interactive display allows the user to click on an agent and see their specific queue statistics. User can login, logout and set themselves away on the application. Admins can login, logout, and set agents away and ready in the application.
Agent and admin can also see callers waiting in the queue.
Contact Integration
Boomea Contacts the first milestone in our goal to provide the most robust UC product on the market. Contacts was the center point of all our communications, and this new feature integrates your contacts with Boomea. Current integrations are with the following providers:
o G-Suite (Google)
o Office365
This integration includes avatar images and contact sync between Boomea and your integration point. You may also choose not to integrate at all. In that situation, we provide the user the ability to upload a CSV file with their contacts and they may manage that list within the
Boomea interface. Integrating your contacts with Boomea provides a variety of new features and enhancements to Contact Management
o Click-2-Call your contacts
o Click-2-Email your contacts
o Outside Chat Messages
o Communication History
Contact Management
Boomea Contacts allows you to view and manage your contacts by syncing your contacts with your integration point. The integration includes avatar syncing. Any updates made to contacts in Boomea will be pushed up to your integration point. The converse also applies – any changes made to the contacts in your integration point will be pushed down to Boomea
Click-2-Call and Email
Using the contacts list, any contact that you have a telephone number assigned to, you can click the phone icon to initiate a call to that phone number. If the contact has more than one telephone associated to them, the contact information is expanded downwards to show you all their numbers and allow you to click on a specific number to call. Click-2-Email the contact’s email address. If the contact has more
than one email address associated to them, the contact information is expanded downwards to show you all their email addresses and
allow you to click on a specific email. The Boomea application will then automatically open your computer’s default email client and
pre-populate the ‘To’ field with their email address
Outside Messaging
With contacts integration, Boomea now allows you to chat directly with your contacts who also have the Boomea UC client! When a person outside your account initiates a chat with you, a chat access rule is presented as a question for you to answer regarding whether you want
to accept their request to chat, ignore the request for a set period of time, or block the user. This chat access rule is per-person and can be
changed at any time in your Boomea account settings. Imagine how this can help by chatting with support! When communicating with a
contact in another Boomea account as an outside message, you may also define whether you wish to share your chat presence with that contact
Meetings
Tasks
Boomea Tasks module is the first productivity tool created for the Boomea application. The tasks module allows a user to manage their personal and organizational tasks within the Boomea application. Features include:
• Personal and Organizational Task Management
• Task Delegation
• Task Sharing
• Task Activity Log
• Task Notifications
• Link UC Objects to Tasks for Quick Referencing and Centralization
For More information on Tasks please visit our website https://boomea.com/boomea-tasks
Mobile Tasks
The new tasks module wouldn’t be complete without a mobile app! Take your tasks on the road with Boomea Tasks Mobile available for iOS and Android platforms. Enjoy the same robust functionality on your mobile device as your desktop application.
What do you need to know?
If you’re currently using the Altas dashboard you need to contact us!!
Towner will ensure that we work together to make a smooth transition!
Cloud contact center isn’t just a clever buzz phrase for big businesses anymore. Small Business Trends reports that Seventy percent of businesses either are planning to migrate their contact center to the cloud within the next year, or already have a cloud based contact center in place. This isn’t just a fancy fad: Market watch predicts that by 2024, that the $8.9 billion cloud contact center market will grow to more than $33 billion.
As cloud contact centers continue to become the way to do business, critical trends are surfacing that are promising a strong year in 2020.
2020 Cloud Contact Center Trends
A Legitimate Omnichannel Experience Offers More Robust Ways To Communicate.
The omnichannel experience is old hat in the contact center world, however many times not utilized to its fullest capabilities. A legitimate omnichannel experience enables customers to navigate effortlessly from one method of communications to another. When fully integrated and utilized as designed, omnichannel offerings ensure organizations can meet hyper evolving customer expectations.
As an example, MiCloud Connect Contact Center, enables your clients to easily interact with your agents, no matter what their channel of choice, without having to repeat their troubles or lose their information.
Training And Assistance Performed By A.I.
Gartner survey recently came out that Fifty-nine percent of organizations have already deployed AI, with many more organizations planning to implement AI projects during 2020. Gartner also forecasts that by 2021, AI interactions will handle 15 percent of all customer interactions. We’re just scratching the surface of how AI will transform cloud contact centers, and the customer experience. Major planned investments will enable AI to have an even bigger and badder role in how we interact with our customers over the next year.
This will include real-time training and coaching through virtual agent assist, or chatbots.
MiCloud Connect CX already handles this type of training. Speech analytics transcribes recorded conversations and uses AI to analyze key moments for coaching so your team can deliver better interactions. AI virtual agents also monitor conversations and present agents with relevant information that help them resolve customer questions more quickly and effectively.
The result? A more pleasant customer experience and a more effective interaction that’s on-brand and on-message. New agents handle calls like seasoned veterans in no time, and supervisors spend less time on training.
Impactful Analytics.
AI ensures more impactful and meaningful data analytics. Contact centers have been collecting data on customers since their inception, but the information’s useless if it’s not accurate, or properly analyzed and applied.
Natural language processing (NLP) interpret data and provide analysis around the “why” of customers contacting your company, ways you can improve your products and services and how you make information available to customers. This data enables you to move beyond contact center efficiency and focus on improving the overall customer experience. Since these insights are created in real-time, you can respond and adapt to customers’ preferences quickly, increasing loyalty while staying ahead of the competition.
Self-Service Is A Big Deal.
Customers often prefer to help themselves. They don’t want to get stuck in a queue or wait for a human agent – especially when they have a simple question about a product or service. Chatbots are the primary means of self-service, so it should be no surprise that the global chatbot market is expected to hit $5.63 billion by 2023, demonstrating a compound annual growth rate (CAGR) of more than 34 percent over the 2018-2023 period.
Chatbots allow customers to get answers to basic questions and FAQs. They also free up human agents to focus on more complex queries and keep wait times down for those who really do need to speak to a live agent.
A key differentiator in 2020 will be the provision of chatbots that create a smooth transition when a customer needs live support. Smartbots route customers to an agent with the appropriate level of expertise and provide agents with a full history of the customer engagement. This saves customers from having to repeat themselves and enables agents to pick up exactly where the chatbot left off.
Expanded FAQs and video tutorials are other ways in which cloud contact centers will offer self-service in 2020, so businesses need to be sure they’re prepared to meet those demands, as well.
Contact Center Agents Move From Reactive To Proactive.
Integration with CRM systems provides cloud contact center agents with detailed customer data in real time. When customers call with an issue, agents have instant access to purchase histories and other relevant details. That allows them to take a more proactive role in addressing the customer’s issue.
MiCloud Connect CX is an example of a cloud contact center solution that integrates with your CRM so you can immediately assess customer information and create a more personalized interaction. Agents can even note the customer’s mood, which can trigger automated actions and help your business better prepare for future interactions. Personalization and customer sentiment help your business improve customer satisfaction levels and monitor them over time.
The Rise Of The Remote Contact Center Workforce.
The days of large rooms full of agents answering calls are disappearing. Cloud contact centers have ushered in the ability to maintain a remote contact center workforce, without the need to offshore calls to a third-party vendor. With a cloud contact center, agents can be dispersed throughout the country, putting them closer to your customers. The money saved on office space and other overhead can be applied toward hiring local talent that can provide localized service. “Homeshoring” improves customer satisfaction, and we expect this trend to continue in 2020.
There’s no doubt that 2020 will be an exciting time. Innovations in cloud contact center solutions will give your business the advantage it needs to remain competitive in a customer-driven world. And by putting these cloud trends at the center of your contact center plans, you’ll be sure to meet your customers’ expectations for a stellar experience.
Up until 2018, the City of Lansing was utilizing copper phone lines for its phone service. Copper phone lines have limited bandwidth and are mostly best for POTS, or plain old telephone service. The out-of-date government communication system resulted in many different de-centralized systems and ultimately a headache for City Staff to administer the phone system.
That just wasn’t going to cut it for the City of Lansing. With nearly 12,000 residents and steady growth year over year, the city needed a system that could grow and adapt right alongside it.
City Staff selected Towner as the consultant to install its new, modern, easily managed phone system utilizing fiber optic delivery of the phone lines.
The VoIP, or Voice Over Internet Protocol, phone system offers phone service over the internet. It turns traditional, analog phone signals into digital ones that can be sent via the web. Using fiber optic cables, VoIP offers a tremendously higher capacity than copper cables, meaning a greater return on investment and a maximized budget.
Towner’s implementation team took great strides to provide excellent attention to detail and informed logical decisions. For a project of this size, the planning phase was extensive and involved multiple rounds of discussions and changes. Towner worked diligently to make sure every single need was met and that the communication system would be able to efficiently scale at the pace the city needed it to.
And after implementation, onsite end-user training sessions were held for city employees so they could see first-hand how the new system worked directly from a Towner trainer. This part was crucial to the overall success and adoption of the new system.
Matthew R. Schmitz, Director, Community & Economic Development of the City of Lansing, says that working with Towner has made their communication strategy easy to modify and adapt and has resulted in many compliments from City Staff.
“We couldn’t be happier with the provided system, or with Towner themselves. Towner has been very responsive and a great asset to the City during the deployment of this major system upgrade.”
PRODUCTS USED
Towner installed a MiVoice Connect system for the City of Lansing providing them with a solution to meet their unique environment. To meet the needs of the city, the new system was installed in five separate locations networked together through VPN’s between each site and two Mitel ST100DA switches where installed at two main sites to provide failover and local survivability.
And to help users manage their status and see the presence of others in real-time without traversing the city, Towner fully integrated unified communications using the Mitel Connect Client integrated with Skype for Business. And to allow users to take full advantage of the increased WiFi and mobile calling capabilities of the new system, the city now utilizes a Mitel Mobility Router.
Benefits of upgrading your business phone system
The new system is centrally managed, easy to modify and adapt, and has resulted in many compliments from City Staff about the operation and ease of use of the phone system. Not only is the new system more streamlined in its functions, but its capabilities are also greater, which allows the city to be more productive and effective in its everyday job functions.
Improved communication
Towner’s business phone systems are built for making better connections with teams and customers. With innovative features and seamless communication options, teams can collaborate anytime, anywhere.
Simplified technology
Cloud phone systems and integrated communication tools simplify technology with more centralized, accessible, and easy-to-manage solutions that get the job done easier and more efficiently.
Business growth
Better communication creates more opportunities for growth. Towner Communications offers the most technology-forward business communication solutions that help businesses scale at faster speeds.
Increased savings
Towner’s cloud-based phone systems help businesses save money by cutting operating expenses for hardware, maintenance, and IT headcount, ultimately creating a better return on investment.
Learn more about our business communication solutions or contact us today for a complimentary consultation!
Inc. 5000, With 115 years of experience and 19 international offices, Towner Communications continues to grow and thrive as a privately-held company. And this week, Towner was nationally recognized by Inc. magazine—an award-winning publication with 20+ million monthly readers—through inclusion in its annual Inc. 5000 list.
This prestigious list ranks the 5,000 fastest-growing, independent companies in the nation by percentage revenue growth. The average three-year growth of Inc. 5000 companies is 454%. In the last year alone, Towner Communications grew its profit margin by 525.46%, well above the Inc. 5000 average.
“Our team is humbled and honored to be included on this year’s Inc. 5000 list,” Chief Operating Officer Julie Towner said. “Year over year, we have experienced tremendous growth that has allowed us to reach greater heights and better serve our customers. This recognition is proof of our dedication to innovation and exceptional service!”
With this recognition, Towner joins the ranks of world-renowned companies such as Microsoft, Dell, Yelp, and Pandora who first gained national exposure as honorees on the Inc. 5000 list. And with the nearly 30 million small businesses in the United States alone, inclusion in the Inc. 5000 list is a high honor.
For complete results of the Inc. 5000, including company profiles and a full database, visit this link.
