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Fed Up With Tech Support Nightmares? Discover Kansas City’s Game-Changing Communication Solution

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travis kelce making a heart gesture in Kansas City, representing teamwork and local pride with Towner Communications

You’re busy running a business, not playing tech support roulette. Long wait times, endless transfers, and support agents who couldn’t find Kansas City or even the Midwest on a map—sound familiar? It’s time to stop settling and start thriving.

At Towner Communications, we don’t just sell solutions; we deliver Elevate—a cloud communications platform designed to revolutionize how Kansas City businesses connect, collaborate, and conquer their challenges. Oh, and did we mention we’re local? That’s right—no faceless call centers, just real people who care about your success.

The Problem: Tech Support That Feels Light-Years Away

Picture this: you’re on hold with your current provider, listening to generic hold music for what feels like an eternity. When you finally connect, you’re greeted by someone who barely understands your issue, let alone your business. Sound familiar? You’re not alone.

Common Frustrations with Non-Local Providers:

  • Eternal Hold Music: Who knew Beethoven’s 5th could drive you to madness?
  • Robots or Humans?: Chatbots or unhelpful reps—either way, no resolution.
  • Small Fish Syndrome: Big-name providers focus on large accounts, leaving smaller businesses to fend for themselves.

The Solution: Elevate by Towner Communications

Imagine a world where every call gets answered, every issue gets resolved, and every feature just works. That’s what Elevate brings to your business. It’s not just a communication platform; it’s your business’s secret weapon.

Why Elevate?

  • All-in-One Simplicity: One platform for phones, video conferencing, SMS, chat, and file sharing.
  • Always-On Reliability: 99.999% uptime means you’ll never miss a beat.
  • Built for Business: Advanced AI tools like auto-transcriptions and sentiment analysis.
  • Security You Can Trust: Triple Shield Security™ ensures your data is always protected.

Kansas City Businesses Love Elevate:

From healthcare to manufacturing, Elevate has transformed local companies by streamlining operations, reducing costs, and enhancing customer experiences.

Why Local Support Matters (Spoiler: It’s a Game-Changer)

When you choose Towner Communications, you’re choosing more than a service provider—you’re choosing a neighbor. We’ve been a Midwest staple serving Kansas City businesses since 1947, and we know what makes our community tick.

The Towner Difference:

  • Real People, Real Solutions: Our local team is just a call away—no robots or endless transfers.
  • We Know You: Familiar faces with a deep understanding of your business.
  • 24/7 Availability: Whether it’s 2 p.m. or 2 a.m., we’ve got you covered.

Advanced Technology Meets Kansas City’s Best Service

Elevate offers the cutting-edge features you need, paired with the human touch you deserve.

  • Smart Features: AI-powered assistants, automatic meeting transcriptions, and call sentiment tracking.
  • Built-In Compliance: HIPAA, FINRA, and SEC-compliant, because peace of mind matters.
  • Scalable Plans: Mix-and-match licenses so you only pay for what you need.

Real Results for Kansas City Businesses

Case Study:
A local construction firm was juggling communication between job sites, suppliers, and clients. With Elevate:

  • 30% Faster Response Times: Seamless mobile app integration keeps everyone in sync.
  • Increased Savings: Consolidated tools saved over $10,000 annually.
  • Happier Clients: Reliable communication means no more missed deadlines or frustrated customers.

Your Business Deserves Better—Let’s Elevate It

Tired of playing second fiddle to bigger clients? At Towner Communications, every business gets VIP treatment. It’s time to trade in frustration for innovation.

Here’s What to Do Next:

  1. Call Us Today: Our local experts are ready to help at 913-780-1366.
  2. Schedule Your Free Communication Makeover: Let’s customize Elevate for your business.
  3. Check Us Out Online: Visit townerkc.com to learn more.
Vibrant crowd at CPKC Stadium showcasing Kansas City spirit and teamwork, just like Towner Communications' local service and cloud solutions.

The Midwest & Kansas City’s Trusted Partner Since 1947

At Towner Communications, we believe every business deserves world-class technology paired with local service that truly cares. Whether you’re a small startup or a growing enterprise, Elevate and Towner are here to help you thrive.

Call Today, Thrive Tomorrow

Ready to ditch tech headaches and elevate your business? Call 913-780-1366, and let’s get started!
Contact Us

FAQ: Quick Answers for Curious Minds

Q: How does Towner’s local support compare to big-name providers?

A: With Towner, you get real people who understand your needs—not a faceless call center.

Q: Can I switch to Elevate without downtime?

A: Yes! We make switching seamless and hassle-free.

Q: Is Elevate secure?

A: Absolutely! Triple Shield Security™ ensures your data is protected at every level.

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How VoIP Analytics Can Transform Kansas City Businesses

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A visual representation of VoIP analytics showing call trends and marketing ROI, tailored for Kansas City businesses to optimize growth.

Are You Leaving Money on the Table?

Data drives decisions, but most businesses aren’t fully leveraging the insights hidden in their phone systems. Did you know 90% of businesses miss out on valuable customer insights because they don’t analyze their calls? (Source).

In Kansas City, businesses using VoIP analytics are uncovering growth opportunities they never knew existed. From optimizing marketing campaigns to improving customer service, VoIP analytics is a game-changer for local businesses.

What Is VoIP Analytics?

VoIP analytics is more than just a call log—it’s a powerful tool that collects and processes data from your phone system. It provides insights that can transform customer experiences, boost operational efficiency, and drive measurable growth.

A visual representation of VoIP analytics showing call trends and marketing ROI, tailored for Kansas City businesses to optimize growth.

What VoIP Analytics Tracks

  1. Call Volume: Identify your busiest hours to optimize staffing.
  2. Call Durations: Spot trends in service efficiency.
  3. Customer Keywords: Understand frequent inquiries and complaints.
  4. Marketing Campaign Performance: Track which ads generate calls.

Pro Tip: Businesses using VoIP analytics can reduce missed calls by up to 25%, leading to higher customer satisfaction (Source).

Key Benefits of VoIP Analytics for Kansas City Businesses

1. Gain Deep Customer Insights

VoIP analytics tracks keywords used during calls, helping you identify customer pain points and preferences.

Example: A Kansas City retailer discovered that customers frequently asked about delivery options, prompting them to add detailed shipping information to their website. The result? A 15% drop in call volume and a 20% increase in online orders.

2. Maximize Marketing ROI

Track which campaigns drive calls and revenue. For example, Intermedia found that businesses using call tracking improved ad targeting and achieved up to 45% higher ROI (Source).

3. Boost Operational Efficiency

Optimize staffing during peak call times and streamline workflows. Mitel highlights that VoIP systems help reduce communication costs by integrating data onto a single network (Source).

4. Make Real-Time Adjustments

Get live data to adjust your strategies instantly—whether reallocating resources or tweaking a marketing campaign.

Infographic highlighting the benefits of VoIP analytics, including customer insights and marketing ROI.

Real-World Success Stories

Success Story 1: A Kansas City Restaurant Group

  • Challenge: Frequent complaints about order accuracy during peak hours.
  • Solution: VoIP analytics revealed that 80% of calls occurred between 5 PM and 7 PM. Staff was reallocated during those hours.
  • Results: A 40% drop in complaints and higher customer satisfaction scores.

Success Story 2: A Midwest Retail Chain

  • Challenge: Poor tracking of marketing campaigns.
  • Solution: Advanced call tracking showed which ads generated calls.
  • Results: A 45% increase in ROI on advertising spend.

How to Implement VoIP Analytics

Getting started is simple:

  1. Assess Your Needs: Identify goals like improving marketing or streamlining customer service.
  2. Choose the Right Provider: Partner with experts like Towner Communications for seamless setup.
  3. Set Up Analytics Tools: Integrate VoIP analytics into your workflow.
  4. Train Your Team: Help employees use data effectively.
  5. Monitor and Optimize: Regularly review analytics for ongoing improvements.

Pro Tip: Businesses using VoIP analytics can improve employee productivity by analyzing call handling times (Source).

Marketing Case Study
Customer Retention Case Study
Missed Calls Case Study

FAQs About VoIP Analytics

Why Choose Towner Communications?

For over 75 years, Towner Communications has been empowering Kansas City businesses with innovative communication solutions.

What Sets Us Apart?

  • 24/7 local support with real people—not bots.
  • Tailored VoIP solutions for businesses of any size.
  • A proven track record of delivering measurable results.

Testimonial:
“Switching to Towner’s VoIP solutions has been transformative for our business. The analytics tools helped us reduce call wait times and improve customer satisfaction!”

Ready to Transform Your Business?

VoIP analytics isn’t just a tool; it’s a competitive edge. Start turning your phone data into actionable insights today.

Next Steps:

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VoIP Kansas City: Your Guide to Seamless Holiday Business Communications

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VoIP Kansas City: Your Guide to Seamless Holiday Business Communications

The holiday season is here! That magical time when customers flood in, phones don’t stop ringing, and inboxes overflow with inquiries. For businesses in Kansas City, this can be both a blessing and a logistical challenge. But with the right tools and strategies, you can handle the holiday rush like a pro.

At Towner Communications, we’ve helped countless businesses in Kansas City and across the country, streamline their communications with VoIP solutions, unified communication platforms, and smart tools that ensure no call, email, or chat goes unanswered. Let’s dive into how you can prepare your business for a busy (and successful) holiday season.

Why VoIP Is a Game-Changer for Kansas City Businesses

VoIP (Voice over Internet Protocol) systems have revolutionized how businesses communicate. Gone are the days of clunky phone lines and missed calls. With VoIP, you can route calls, handle multiple inquiries, and connect teams seamlessly—all through the internet.

For Kansas City businesses facing the holiday rush, VoIP offers:

  • Scalability: Easily handle increased call volume.
  • Cost Savings: Reduce the cost of traditional phone systems.
  • Flexibility: Support remote and hybrid teams with mobile and desktop apps.
  • Enhanced Features: From Auto Attendant to voicemail transcription, VoIP is built for efficiency.

Key Tools to Keep Your Business Holiday-Ready

The holiday season requires a solid communication strategy. Here are the must-have tools and features to make sure your business stays on top of every customer interaction.

Connect Instantly With Customers Using VoIP Messaging

Customers don’t like to wait. VoIP messaging features allow your team to send real-time responses to inquiries, whether they come through email, social media, or chat.

For instance, a customer in Kansas City looking for same-day shipping can get their question answered instantly, boosting satisfaction and driving a quick sale.

A customer service team using messaging tools to answer holiday inquiries quickly.

Never Miss a Call With Auto Attendant

During the holidays, your phone lines are likely to be busier than ever. Auto Attendant ensures every call is routed to the right person or department without delay.

  • Example: A Kansas City customer calls to inquire about store hours or return policies. Auto Attendant directs them to the appropriate information or connects them to a team member.

This feature not only improves customer satisfaction but also gives your business a professional edge.

An Auto Attendant system routing customer calls during a busy holiday season.

 

Speed Up Tasks With an AI Assistant

The holiday season comes with a long to-do list. An AI assistant can handle repetitive tasks like:

  • Scheduling appointments.
  • Sending follow-up emails.
  • Managing basic customer inquiries.

For Kansas City businesses, this means more time to focus on building relationships and closing sales.

 

Avoid the Phone Inbox With Improved Voicemail Transcriptions

No one has time to listen to endless voicemails during the holiday chaos. Voicemail transcription converts audio messages into text, allowing you to quickly scan, prioritize, and respond.

Imagine being able to respond to a missed call while juggling holiday promotions—it’s that kind of efficiency that keeps your team ahead.

 

Employee Chats and Video/Voice Conferences, All on One Platform

Keeping your team connected is critical, especially during the holidays. Unified communication platforms like Elevate bring everything—chats, video calls, and voice conferences—into one system.

With teams often working remotely or in shifts, this feature ensures that everyone stays aligned, whether it’s discussing last-minute promotions or addressing customer concerns.

 

Bonus: Get a File Manager and Archiving Tools

The holidays generate a mountain of digital paperwork—purchase orders, customer inquiries, and sales records. Elevate includes file management and archiving tools to keep everything organized and secure.

Kansas City businesses can easily access and share files without wasting time searching through cluttered inboxes.

 

How Towner Communications Helps Kansas City Businesses Succeed

When it comes to holiday communication solutions, Towner Communications has you covered. Here’s why we’re Kansas City’s go-to provider for VoIP and business communication tools.

24/7 Local Support:

The holidays don’t stop, and neither do we. Towner Communications provides 24/7 local support to ensure your systems are always up and running.

Proven Expertise:

With decades of experience, we understand the unique needs of Kansas City businesses and tailor our solutions to fit them.

Quick Turnaround Times:

Need a system upgrade before Black Friday? No problem. We prioritize quick turnarounds and fast installations to keep your business moving.

People You Can Call: 

We’re not just a tech provider—we’re your partner. Our team is always available to answer your questions and provide hands-on support.



Frequently Asked Question

FAQ About Holiday Business Communication

FAQs About Towner Communications

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How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis

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Healthcare staff managing calls with a VoIP mobile app during a storm

When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story.

The Problem: An Overloaded System and Disconnected Staff

As storm-related power outages began affecting the area, the healthcare facility’s traditional phone system couldn’t keep up:

  • The system dropped or misrouted calls, leaving critical inquiries unanswered.
  • Staff coordination suffered as calls between doctors, nurses, and admin teams failed to connect.
  • Patients waited in long lines with no way to bypass the overloaded system.

One staff member described it as:
“Patients waited, doctors called in from remote locations, and voicemails piled up—our system couldn’t handle it.”

The Solution: Smart Call Handling with Towner’s VoIP Portal

Towner’s VoIP for healthcare providers delivered a robust communication system with features built for emergencies and daily operations:

  1. Predictive Maintenance & Call Rerouting

    • The system detected network issues before they disrupted service, automatically rerouting calls to mobile devices or backup lines.
    • Staff received real-time alerts to switch to alternative networks, ensuring uninterrupted care.

  2. AI-Powered Call Routing & Sentiment Detection

    • The system routed calls based on caller ID and urgency, bypassing automated menus for high-priority patients.
    • Sentiment analysis tools flagged frustrated callers, allowing staff to address concerns before they escalated.

  3. HIPAA-Compliant Voicemail to Email Integration

    • Doctors working remotely received AI-transcribed voicemails via email, speeding up response times.
    • The VoIP app allowed healthcare workers to answer calls and manage workflows on the go, even during the storm.

  4. Telemedicine-Ready Infrastructure

    • With VoIP integrated into telehealth services, doctors seamlessly switched between in-person and virtual care—reducing patient disruptions.

The Results: Faster Response Times, Happier Patients

Towner’s HIPAA-compliant VoIP solution delivered measurable improvements:

  • 35% faster response times for patient inquiries.
  • 50% fewer missed calls, even during peak hours.
  • Improved patient satisfaction and reduced administrative burden through AI-powered workflows.

The facility’s operations manager summed it up:
“Towner’s VoIP system saved us during the storm, and we’ve benefited every day since. Patients receive the care they need, staff feel less stressed, and we’re ready for whatever comes next.”

Powerful Supporting Stats:

  • 80% of healthcare interactions will involve AI-powered communication by 2026, demonstrating the importance of integrating VoIP systems with smart technologies​
    ADS Software
  • VoIP for healthcare can cut operational costs by 12% annually, making it an essential part of modern medical facilities​
    www.top10.com
  • Telemedicine services are projected to grow by 17% annually, driving demand for integrated, secure VoIP systems​
    Grind Succes

Future-Proof Your Healthcare Communication

Don’t let outdated systems hold you back—experience the power of Towner’s HIPAA-compliant VoIP solution and see the difference it makes in patient care and staff coordination.
Request A Demo

FAQ: VoIP Solutions for Healthcare Providers

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Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

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Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

  • Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
  • Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
  • Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

  • Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
  • Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
  • Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

  • 24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
  • Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
  • Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

  • Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
  • Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
  • Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

  • 80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
  • 40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
  • 30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

  • How often do you experience dropped calls?
  • Are remote team members struggling to stay connected?
  • Is your communication setup costing more than it should?
  • Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner

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Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

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Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

Upgrading to affordable telecom solutions in Kansas City can be daunting, especially with concerns about costs and achieving ROI. For businesses relying on legacy systems, finding the right partner to manage these upgrades is critical.? For CFOs, CIOs, and CTOs, legacy tech like NEC and Toshiba often struggles to meet today’s business needs. But the fear of making a costly investment that doesn’t pay off is just as real.

At Towner Communications, we get it. Our approach is simple: affordable telecom solutions with quality and a proven track record guiding businesses through upgrades. Let’s break down how we do it.

The Real Cost of Avoiding Cost-Effective Telecom Solutions in Kansas City:

Keeping those old systems running might seem like a way to save money, but the numbers tell a different story. Maintaining legacy systems can cost up to 25% more annually. This is compared to updated solutions, largely due to increased maintenance needs and inefficiencies. Outdated hardware needs specialized maintenance, which becomes costly as fewer technicians are familiar with older systems. Additionally, system downtime and compatibility issues can directly impact productivity.

Businesses delaying critical telecom upgrades face operational cost increases of 20-50% due to the hidden costs of maintaining outdated infrastructure. This includes managing frequent downtime and missing opportunities to integrate modern, cost-saving technologies like AI and automation. The burden of outdated systems can ultimately be more expensive than the price of a strategic upgrade.

Story Highlight: Remember when companies like NEC and Toshiba were the backbone of business communications? Today, many businesses relying on these legacy systems are stuck with rising costs and declining support options. At Towner, we’ve guided companies from outdated systems to efficient solutions, achieving significant cost savings and better performance.

Visual comparison showing cost differences between maintaining legacy telecom systems and upgrading to modern VoIP solutions for Kansas City businesses

Why Kansas City Businesses Choose Towner for Cost-Effective Telecom Upgrades?

While many local competitors offer telecom alongside IT support, Towner remains focused on delivering top-notch telecom solutions. Unlike generalists, we’ve weathered the ups and downs of this industry and know how to optimize every dollar you spend.

Example: A Kansas City manufacturing firm saved 20% on communication costs within six months of switching to a customized VoIP. This tailored solution met their needs, reduced overhead, and made remote work seamless—far from a one-size-fits-all approach.

Federal Funding: A Hidden Opportunity to Offset Telecom Costs

Navigating federal programs like the Infrastructure Investment and Jobs Act (IIJA), which allocated $65 billion for broadband improvements, can be daunting. But it’s also a significant opportunity to reduce the cost of telecom upgrades. Towner’s expertise in helping clients tap into such funding allows businesses to upgrade without shouldering the entire financial burden themselves. This can be a game-changer for decision-makers looking for ways to make modernization projects more budget-friendly.

Did you know? In 2023, companies using federal broadband funding cut upgrade costs by up to 30% compared to those using internal budgets.

A Proven Path to ROI: Towner’s Tailored Telecom Solutions

Upgrading your telecom systems is an investment, and we’re committed to making sure you see returns. Here’s what you can expect when you partner with us:

  1. Initial System Health Check: Towner offers a complimentary telecom evaluation to assess your current system’s health and effectiveness. This step identifies areas where you’re losing money or efficiency.
  2. Customized Transition Plans: Forget one-size-fits-all. Our recommendations fit your needs—whether a phased approach to reduce disruption or a complete system overhaul.
  3. Ongoing Support & Savings: Our support doesn’t end after the upgrade. We’re here 24/7 to ensure your systems run smoothly and continue delivering value.

Businesses that strategically invest in telecom upgrades often experience a 15-20% improvement in operational efficiency over three years. This aligns with Towner’s track record of delivering sustainable value.

Don’t Get Stuck in the Past: Upgrade Smarter with Towner

Telecom companies like Toshiba might have thrown in the towel, but Towner is here to help you power forward. By embracing modern solutions like VoIP and cloud-based communications, you can position your business to compete, grow, and thrive.

Our advice? Don’t wait until your outdated systems become a bottleneck. Let’s face it—2024 isn’t the year to lag behind. Schedule your free telecom and communications evaluation today to see how much you could be saving.

Let’s Future-Proof Your Communications!

Ready to take the next step? Don’t settle for telecom solutions that aren’t built to last. Contact us today to schedule a complimentary Telecom & Systems Health Check. Let Towner help you cut costs and boost efficiency, so you can focus on what matters most—growing your business.

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BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

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BroadSoft Service Providers Kansas City

Key Takeaways:

  • BroadSoft-based service providers in Kansas City may be transitioning to new platforms, affecting business communications.
  • Kansas City businesses should evaluate VoIP alternatives to ensure continued service and access to new features.
  • Towner Communications can help Kansas City businesses navigate these transitions and choose the best unified communication solutions.

 

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

If you’re a business in Kansas City using VoIP or Unified Communications, you may have heard about recent changes involving BroadSoft-based Service Providers (SPs). As technology evolves, it’s essential to understand how these developments impact your business communications. Let’s break it down and discuss what it means for companies like yours.

What Is BroadSoft, and Why Does It Matter?

BroadSoft, now owned by Cisco, was once a leading platform for VoIP and UC.  Their services were widely used by service providers (SPs) around the world. When Cisco acquired BroadSoft, it signaled changes in how some SPs deliver communication services. For Kansas City businesses relying on BroadSoft-based SPs, this shift could affect everything from service continuity to feature availability.

So, what does this mean for you, and how do you ensure your business stays connected without disruption?

What Kansas City Businesses Should Know About BroadSoft

BroadSoft and Cisco: How Changes Affect Kansas City VoIP Providers

Cisco’s acquisition of BroadSoft in 2017 meant that many BroadSoft-based service providers are now transitioning to other platforms. As Cisco integrates BroadSoft’s technologies, some service providers are moving away from the platform to avoid future uncertainty.

For Kansas City businesses, this may result in changes to the features, pricing, and support from your current service provider. It’s essential to know if your provider is staying with BroadSoft, switching to Cisco’s Webex, or moving to another VoIP system for reliable communications.

What Kansas City Businesses Need to Know About BroadSoft Service Providers

  1. Service Continuity
    If your business uses a BroadSoft-based SP, you’ll want to confirm how the provider plans to handle the transition. Are they continuing with BroadSoft, moving to Cisco’s suite of services, or adopting a completely new VoIP platform? Ensuring that there is no disruption in your service during this shift is vital for your team’s productivity.

  2. New Platform Features
    It’s crucial to determine if your provider is staying with BroadSoft, switching to Cisco’s Webex, or choosing another VoIP system for reliable communications. These upgrades could provide greater flexibility for Kansas City businesses with remote teams or multiple locations.

  3. Long-Term Support
    Depending on your SP’s decisions, long-term support could be impacted. Businesses in industries like healthcare or finance, requiring reliable communication services, must ensure their service provider is prepared for future needs.

VoIP Solutions for Kansas City: Exploring BroadSoft Alternatives

At Towner Communications, we understand that your business communications are too important to leave to chance. Although we are not a Cisco partner, we help Kansas City businesses navigate telecom changes by offering expert guidance on VoIP and unified communication solutions.

If your BroadSoft-based provider is transitioning to a new platform, or you’re exploring options, Towner Communications can help you find the best solution. We offer expert support in Kansas City, from evaluating new features to ensuring your communication system is secure and scalable.

Towner Communications: Your Next Steps Guide to VoIP Transitions

  • Evaluate Your Current Service Provider
    If your business relies on a BroadSoft-based SP, now is the time to ask questions. What platform are they moving to? How will it impact your business? Will there be changes in pricing or features?

  • Explore Alternative Solutions
    If you’re considering switching from your current SP, Towner Communications can guide you through the process. We’ll help you explore alternative VoIP and Unified Communications solutions that fit your business needs without disrupting your workflow.

  • Stay Informed
    The telecom industry is constantly evolving. By staying informed, your Kansas City business can stay ahead, ensuring reliable and efficient communication systems that grow with your company.

As BroadSoft-based providers transition, Kansas City businesses must be proactive in ensuring their communication systems stay reliable. Towner Communications is here to support your transition, providing local expertise and hands-on service to help you make the best decisions for your business.

Ready to discuss your options? Get in touch with Towner  today to explore how we can keep your business connected.

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The Ultimate Guide to VoIP Solutions for Businesses

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VoIP solutions for businesses

Looking to transform your business communication strategy while cutting costs and boosting efficiency? VoIP (Voice over Internet Protocol) solutions are revolutionizing how businesses communicate, offering flexibility, scalability, and advanced features at a fraction of the cost of traditional phone systems. In this ultimate guide, we’ll cover everything you need to know about VoIP solutions for businesses, including how AI is enhancing VoIP capabilities for the future.

The Ultimate Guide to VoIP Solutions for Businesses

Section 1: What is VoIP? Understanding Business VoIP Solutions

VoIP, or Voice over Internet Protocol, is a technology that enables businesses to make voice calls over the internet instead of traditional phone lines. By converting voice into digital data, VoIP allows for more versatile and cost-effective communication.

  • How VoIP Works: Voice signals are digitized, transmitted over the internet, and converted back into audio at the destination. This process eliminates the need for separate voice and data networks.
  • Types of VoIP Services:
    • Hosted VoIP: A third-party provider manages the VoIP infrastructure, offering scalability and low upfront costs.
    • On-Premises VoIP: Managed internally, providing more control and potentially lower long-term costs.
    • Unified Communications as a Service (UCaaS): A cloud-based platform that integrates VoIP with other communication tools like video conferencing, messaging, and collaboration software.

Section 2: Top Benefits of VoIP Phone Systems for Businesses

VoIP solutions offer several advantages over traditional phone systems, making them ideal for businesses looking to enhance communication and reduce costs.

  • Cost Savings: Lower infrastructure costs, reduced long-distance charges, and minimal maintenance.
  • Scalability: Easily add or remove lines and services as your business grows or changes.
  • Enhanced Features: Access to advanced features like call forwarding, voicemail-to-email, call analytics, video conferencing, and integration with customer relationship management (CRM) systems.
  • Mobility and Remote Work: VoIP allows employees to make and receive calls from anywhere, making it perfect for remote and hybrid work environments.
  • Improved Collaboration: VoIP integrates with tools like Microsoft Teams and Slack, streamlining communication and boosting team collaboration.
  • AI Integration in VoIP: AI enhances VoIP capabilities with smart call routing, speech recognition, real-time analytics, and automated customer service, improving efficiency and customer experience.

Section 3: How AI is Revolutionizing VoIP Solutions for Businesses

AI is transforming VoIP by adding intelligence to communication systems:

Section 4: How to Choose the Best Business VoIP Providers

Selecting the right VoIP provider is crucial for leveraging its full benefits. Here’s a guide to help you choose:

  • Assess Business Needs: Number of users, required features, budget, and current infrastructure.

  • Key Factors to Consider:

    • Cost and Pricing Models: Understand the different pricing models (subscription-based, pay-as-you-go) and choose what fits your budget.
    • Compatibility: Ensure the VoIP solution integrates with existing hardware and software.
    • Quality of Service (QoS): Look for providers offering guaranteed uptime, high call quality, and strong customer support.
    • Security: Choose a provider that offers robust encryption and secure access protocols.
    • Customer Support and SLAs: Opt for providers with strong customer service reputations and clear service level agreements (SLAs).

Section 5: Step-by-Step Guide to Implementing VoIP Solutions for Businesses

Ready to switch to VoIP? Here’s how to implement it:

  1. Evaluate Current Infrastructure: Assess internet speed, network capacity, and hardware compatibility.
  2. Select the Right VoIP Provider: Use the criteria mentioned above.
  3. Plan for Network Upgrades: Ensure your network can handle VoIP traffic.
  4. Install VoIP Hardware and Software: Set up IP phones, adapters, or softphones.
  5. Train Employees: Ensure your team knows how to use the new system effectively.
  6. Monitor and Optimize: Regularly monitor performance and address any issues.

Section 6: Troubleshooting Common VoIP Connectivity Issues

Common VoIP problems and how to solve them:

  • Audio Quality Issues: Jitter, latency, and packet loss – check your internet connection, adjust QoS settings, or use a wired connection.
  • Connectivity Problems: Dropped calls or connection errors – optimize network settings and ensure adequate bandwidth.
  • Security Threats: Use strong encryption, secure access controls, and monitor for suspicious activity.
  • Compatibility Challenges: Ensure hardware and software are compatible with the chosen VoIP solution.

Section 7: Future Trends in VoIP Technology

  • AI-Powered Innovations: The future of VoIP includes AI-driven features such as automated call management, sentiment analysis, and voice bots.
  • 5G and VoIP: The rollout of 5G networks will significantly improve VoIP quality, especially for mobile users.
  • Unified Communications Evolution: VoIP will continue to integrate with other communication platforms, enhancing collaboration and productivity.

Section 8: FAQs: Common Questions About VoIP for Businesses

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Avoid Costly Downtime with Kansas City’s Best Local VoIP Support – Towner Communications

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Local VoIP Provider Kansas City

Why Kansas City Businesses Need Local VoIP Support to Avoid Costly Downtime

Downtime isn’t just frustrating—it’s costly. For CIOs, CTOs, and CFOs, service interruptions and slow vendor support can be a costly and frustrating challenge. You need a local business communications partner who provides fast, reliable support and keeps your business running smoothly. Learn why choosing the right VoIP provider in Kansas City matters and how Towner Communications delivers exceptional service.

The Frustration: Slow Vendor Support from National VoIP Providers

You’ve been there—your phone system goes down, and suddenly, your vendor is nowhere to be found. VoIP providers like DialPad, RingCentral, Zoom, or Teams often use overseas support, leading to long wait times and delayed responses. Meanwhile, your business is losing money with every minute of downtime.

Studies show 44% of businesses lose over $1 million per hour of downtime; small enterprises average $300,000 per hour. Additionally, the longer the downtime, the worse the financial hit gets​ (K8s Backup & Recovery).

The Desire: Fast, Reliable Local VoIP Support

What decision-makers need is a local VoIP provider who knows your business and is ready to provide immediate, hands-on support.

Here’s what you should look for:

  • Local VoIP Provider in Kansas City:  A local partner providing 24/7 support to ensure minimal downtime and quick resolution of your communication issues.
  • Customized VoIP Solutions: Tailored to your specific industry needs, from healthcare and law firms to small businesses and manufacturing.
  • Proactive Monitoring and Maintenance: Providers who actively monitor your systems, preventing issues before they disrupt operations.

 

The Fear: Downtime and Service Interruptions Impacting Your Business

Service interruptions aren’t just about lost revenue—they affect your brand’s reputation, customer trust, and overall productivity. According to the Uptime Institute, the costs associated with downtime have risen by 65% over the past two years, with unexpected outages costing Fortune Global 500 companies nearly $1.5 trillion annually​ (K8s Backup & Recovery).

Kansas City Business Communications Cost of Down Time

Why Local Matters: Choosing a Kansas City VoIP Provider Over Outsourced Support

When it comes to business communications, having a local partner can be a game-changer. National VoIP providers like DialPad, RingCentral, Zoom, and Teams often rely on overseas support centers, which can mean long delays, limited hands-on assistance, and a lack of personalized service.

Here’s why partnering with a local provider like Towner Communications makes all the difference:

  • Real-Time, Local VoIP Support: With Towner, you get immediate access to a local support team based right here in Kansas City. No more waiting on hold with overseas call centers. We’re just a phone call away, ready to solve your issues in real time.
  • Hands-On Assistance When You Need It: We provide on-site support when needed, ensuring faster resolution and less downtime. You won’t be waiting days for remote fixes that might not even work.
  • Personalized Service Tailored to Your Business: As your local VoIP provider, we’re invested in your success. Our team understands your business’s unique needs and offers proactive management and maintenance that large, outsourced providers simply can’t match.

Advantages To Getting Personalized Solutions & Service

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How Towner Communications Can Keep Your Business Connected

At Towner Communications, we specialize in providing Hosted VoIP Solutions and Customized VoIP Services that meet the specific needs of businesses in Kansas City and beyond. Here’s how we ensure your business stays connected:

  1. 24/7 Local Support from Real People:

    • Our Kansas City-based support team is available 24/7 to handle any issues immediately. No more waiting on hold or dealing with outsourced support centers.

  2. Dedicated Account Managers Who Care:

    • Your business will have a dedicated account manager who knows your system inside out and ensures prompt, efficient service.

  3. Proactive Monitoring and Tailored Solutions:

    • We use advanced monitoring tools to detect potential problems before they affect your business, and we customize our solutions to fit your unique needs, whether it’s a VoIP system for healthcare, law firms, or manufacturing.

  4. Flexible VoIP and SIP Trunking Options:

    • We provide flexible solutions, from Hosted VoIP to SIP Trunking, designed to scale with your business and integrate seamlessly with existing systems like Microsoft Teams or Salesforce.

FAQ Section: Why Choose Towner for Your Business Communication Needs?

Conclusion: Choose Towner for Local, Responsive Support That Keeps You Ahead

Downtime is expensive and frustrating—but with the right local partner, it’s avoidable. Don’t risk your business on a vendor who can’t provide real-time, reliable support. Towner Communications is committed to being your trusted local partner, offering fast, responsive service, and customized solutions to keep your business connected and productive.

Ready for a vendor who puts you first? Contact us today for a free consultation and learn how we can help eliminate downtime and protect your bottom line.

Get in Touch:

Click below or call us at 913.780.3166 to discuss how Towner can provide the reliable, local VoIP support your business needs.

Contact Towner
Spark AI Voice

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Navigating the End of Legacy Telecom Systems: How Towner Can Help You Transition from NEC, Mitel, and More

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Legacy Telecom Systems

Legacy telecom systems are becoming increasingly challenging to maintain and integrate with modern technologies. With recent announcements from NEC and Mitel signaling the end of their traditional systems, many businesses face the critical task of transitioning to new solutions. Let’s explore what these changes mean, the risks of staying with outdated technology, and how Towner can help you navigate a seamless transition.

Navigating the End of Life Telecom Systems: How Towner Can Help You Transition from NEC, Mitel, & More

Why Legacy Telecom Systems Are Becoming Obsolete

The rapid evolution of communication technology has left legacy systems lagging behind. Businesses today need solutions that offer flexibility, scalability, and integration with modern tools. Traditional PBX systems and other legacy setups often lack these capabilities, creating frustration for CTOs who want seamless integration with newer technologies.

Recent announcements from major providers like NEC and Mitel underscore this reality. Both companies have decided to discontinue key legacy systems, making it essential for businesses to consider alternative, future-proof options.

NEC PBX migration plan

The Impact of NEC’s Exit from Premises-Based PBX

NEC, once a giant in the PBX market, has announced it will exit the premises-based PBX business globally, except for Japan, by the end of 2024. The company will instead focus on its cloud-based offerings, such as UNIVERGE BLUE UCaaS and CCaaS. This move affects countless businesses that rely on NEC’s systems for their daily operations​

What Does This Mean for Your Business?

  • End of New Product Sales: NEC will cease sales of new products by December 31, 2024.
  • Limited Support: Support for existing systems will continue only until March 31, 2030.
  • Pressure to Migrate: Businesses must now consider transitioning to cloud-based or alternative solutions to avoid service disruptions.
  • Q: What does NEC’s exit from premises-based PBX systems mean for businesses?
    A: NEC has announced the end-of-life for its premises-based PBX systems, encouraging businesses to transition to cloud-based solutions like UNIVERGE BLUE.

Mitel MiVoice Connect: Understanding the End-of-Sale Timeline

Mitel, another major player, has announced the End-of-Sale for its MiVoice Connect platform, with the final new system sales set to end on July 6, 2024. Following this, add-on sales will stop by December 31, 2024, and all technical support will cease by December 31, 2029.

Key Deadlines for Mitel MiVoice Connect:

  • July 6, 2024: End of new system sales.
  • December 31, 2024: End of add-on sales.
  • December 31, 2028: End of hardware repair.
  • December 31, 2029: End of technical support.

Remaining on this platform exposes businesses to several risks, including cybersecurity vulnerabilities, limited scalability, and reduced support quality.

Mitel MiVoice Connect alternatives

  • Q: What is the End-of-Sale date for Mitel MiVoice Connect?
    A: The End-of-Sale for Mitel MiVoice Connect is July 6, 2024, with support ending by December 31, 2029.

The Risks of Staying on Sunsetting Telecom Platforms

Choosing to remain on legacy platforms like NEC PBX or Mitel MiVoice Connect comes with several risks:

  • Cybersecurity Threats: Unsupported systems are vulnerable to security breaches and compliance issues.
  • Operational Downtime: Reduced support can lead to increased downtime, affecting productivity and customer satisfaction.
  • Competitive Disadvantage: Businesses using outdated technology may struggle to adopt new tools and integrations, falling behind competitors who are more agile and technologically advanced.

How Towner Can Help You Seamlessly Transition to Modern Solutions

Towner Communications is here to help businesses navigate the complex transition from legacy telecom systems. We offer a proven, end-to-end approach to ensure a smooth and successful migration:

  1. Expert Assessment and Planning:

    • We begin with a detailed audit of your current telecom environment, identifying all critical components and potential integration challenges.
    • Our team develops a customized migration plan aligned with your business goals, minimizing disruption and maximizing efficiency.

  2. Customized Solutions: From UCaaS to Hybrid Models:

    • UCaaS Migration: Move to a cloud-based platform like UNIVERGE BLUE or other leading UCaaS solutions, providing scalability, flexibility, and integrated communication tools.
    • Hybrid Solutions: For businesses not ready to fully transition to the cloud, we design hybrid models that integrate existing on-premises systems with cloud-based solutions, offering control and cloud benefits.

  3. Seamless Integration with Existing Systems:

    • Our expertise includes integrating new communication solutions with your existing business tools (like Microsoft Teams, Salesforce, and other CRM platforms) to ensure a smooth transition without disrupting daily operations.

  4. Experienced Migration from Legacy Systems:

    • Towner has successfully helped businesses transition from other sunsetting systems like Toshiba and Avaya, providing specialized support to address unique challenges such as data migration, user training, and maintaining business continuity.

  5. Future-Proofing Your Business Communications with Towner:

    • We help you not only migrate but also future-proof your communications. Our solutions are designed to scale and adapt as your business grows, ensuring continuous access to the latest tools and technologies.

Don’t Wait—Start Your Transition Today

With NEC and Mitel announcing the end of their legacy telecom systems, the time to act is now. Towner Communications offers the expertise and tailored solutions you need to ensure a seamless transition, keeping your business competitive and secure.

Ready to make the move? Contact us today to schedule a consultation and discover how we can tailor a solution to your unique needs.

 

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