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October 25 2024

How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis

jtowner@townerkc.com Blog, Cloud Communication, Phone Systems, Unified Communication Business Communications, Cloud Communications, Collaboration, Customer Experience, Productivity

Healthcare staff managing calls with a VoIP mobile app during a storm

When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story.

The Problem: An Overloaded System and Disconnected Staff

As storm-related power outages began affecting the area, the healthcare facility’s traditional phone system couldn’t keep up:

The system dropped or misrouted calls, leaving critical inquiries unanswered.
Staff coordination suffered as calls between doctors, nurses, and admin teams failed to connect.
Patients waited in long lines with no way to bypass the overloaded system.

One staff member described it as:
“Patients waited, doctors called in from remote locations, and voicemails piled up—our system couldn’t handle it.”

The Solution: Smart Call Handling with Towner’s VoIP Portal

Towner’s VoIP for healthcare providers delivered a robust communication system with features built for emergencies and daily operations:

Predictive Maintenance & Call Rerouting
- The system detected network issues before they disrupted service, automatically rerouting calls to mobile devices or backup lines.
- Staff received real-time alerts to switch to alternative networks, ensuring uninterrupted care.
AI-Powered Call Routing & Sentiment Detection
- The system routed calls based on caller ID and urgency, bypassing automated menus for high-priority patients.
- Sentiment analysis tools flagged frustrated callers, allowing staff to address concerns before they escalated.
HIPAA-Compliant Voicemail to Email Integration
- Doctors working remotely received AI-transcribed voicemails via email, speeding up response times.
- The VoIP app allowed healthcare workers to answer calls and manage workflows on the go, even during the storm.
Telemedicine-Ready Infrastructure
- With VoIP integrated into telehealth services, doctors seamlessly switched between in-person and virtual care—reducing patient disruptions.

The Results: Faster Response Times, Happier Patients

Towner’s HIPAA-compliant VoIP solution delivered measurable improvements:

35% faster response times for patient inquiries.
50% fewer missed calls, even during peak hours.
Improved patient satisfaction and reduced administrative burden through AI-powered workflows.

The facility’s operations manager summed it up:
“Towner’s VoIP system saved us during the storm, and we’ve benefited every day since. Patients receive the care they need, staff feel less stressed, and we’re ready for whatever comes next.”

Powerful Supporting Stats:

80% of healthcare interactions will involve AI-powered communication by 2026, demonstrating the importance of integrating VoIP systems with smart technologies
ADS Software
VoIP for healthcare can cut operational costs by 12% annually, making it an essential part of modern medical facilities
www.top10.com
Telemedicine services are projected to grow by 17% annually, driving demand for integrated, secure VoIP systems
Grind Succes

Future-Proof Your Healthcare Communication

Don’t let outdated systems hold you back—experience the power of Towner’s HIPAA-compliant VoIP solution and see the difference it makes in patient care and staff coordination.

Request A Demo

FAQ: VoIP Solutions for Healthcare Providers

How does VoIP improve healthcare operations?
What if there’s a network outage?
Is the system HIPAA-compliant?
Who would want to know about us?

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October 10 2024

Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

jtowner@townerkc.com Blog, Cloud Communication, Phone Systems, Unified Communication Business Communications, cloud, Cloud Communications, Collaboration, Customer Experience, Growth, Mobile, Productivity

Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

How often do you experience dropped calls?
Are remote team members struggling to stay connected?
Is your communication setup costing more than it should?
Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

What are the top benefits of switching to VoIP for small businesses?
Answer: Switching to VoIP offers multiple benefits for small businesses:

Cost Savings: VoIP can reduce communication costs by up to 40% compared to traditional phone lines, as it eliminates charges for long-distance calls and minimizes hardware costs.

Scalability: Easily add or remove phone lines as your business grows, without the hassle and expense of installing new hardware.

Advanced Features: Access features like call forwarding, voicemail-to-email, video conferencing, and integration with other collaboration tools.

Flexibility for Remote Work: Employees can stay connected from anywhere using VoIP apps on their smartphones or laptops, ensuring productivity even outside the office.

Improved Call Quality: With the right internet connection and Quality of Service (QoS) settings, VoIP can provide crystal-clear call quality, ensuring smooth communication.
How does VoIP improve remote work productivity for businesses?

Answer: VoIP is a game-changer for remote work productivity. It allows employees to make and receive calls from any location, using their smartphones or laptops as extensions of their office phone system. This flexibility keeps remote teams connected as if they were in the same room, allowing for seamless collaboration. Additionally, VoIP integrates with platforms like Microsoft Teams and Zoom, making it easy to schedule and join video calls directly from the phone system. With features like voicemail-to-email and call forwarding, important messages are never missed, and team members stay productive no matter where they are working.
Is VoIP reliable for businesses during internet outages?

Answer: While VoIP relies on an internet connection, there are ways to ensure your business remains connected even during outages. Towner offers solutions like automatic call forwarding, where calls can be routed to mobile phones if the primary internet connection fails. Additionally, backup internet options, such as 4G LTE failover, can maintain VoIP service during short-term disruptions. Many businesses also use a hybrid approach, keeping a few traditional lines as a backup. With these measures, you can minimize downtime and keep your communication lines open even in unexpected situations.
How much can my business save by switching to VoIP from traditional phone systems?

Answer: On average, small businesses can save between 30% and 50% on communication costs by switching to VoIP. Traditional phone systems often come with high fees for long-distance calls, maintenance, and on-site hardware. VoIP eliminates many of these costs, using your existing internet connection to carry calls. Moreover, features like video conferencing, voicemail-to-email, and call analytics are often included in VoIP packages, reducing the need for separate services. For example, businesses that use Towner’s VoIP solutions have reported savings of up to $1,200 per month compared to their previous setups.
What security features does VoIP offer for businesses?
Answer: Security is a top priority when it comes to VoIP, and Towner’s solutions are designed to protect your communications. Features include:

Encryption: VoIP calls are encrypted, making it difficult for unauthorized parties to intercept conversations.

Secure Data Centers: Calls are routed through secure data centers with robust access controls.

Network Monitoring: Continuous monitoring of network activity helps detect and respond to any suspicious activity, ensuring your system is always protected.

Multi-Factor Authentication (MFA): Adds an extra layer of security for accessing your VoIP system, ensuring only authorized users can manage call settings.
What is the difference between VoIP and a traditional landline?

Answer: The main difference between VoIP and traditional landlines is that VoIP uses the internet to transmit voice calls, while landlines use physical copper wires. VoIP offers greater flexibility, allowing users to make and receive calls from anywhere with an internet connection, using smartphones or computers. It also includes advanced features like call forwarding, voicemail-to-email, and video conferencing, which are typically not available with traditional landlines. Traditional landlines are limited to a fixed location, making them less suitable for remote work. In terms of cost, VoIP is generally cheaper, as it eliminates charges for long-distance calls and reduces the need for physical infrastructure.
Can VoIP integrate with Microsoft Teams and other collaboration tools?

Answer: Yes, VoIP can seamlessly integrate with collaboration tools like Microsoft Teams, Zoom, and Slack. This integration allows users to make and receive calls directly through their preferred platforms, keeping all communication in one place. For example, with Towner’s VoIP solutions, businesses can sync their phone system with Microsoft Teams, enabling employees to schedule meetings, make voice or video calls, and manage contacts from a single interface. This makes it easier for teams to collaborate without switching between multiple apps, boosting efficiency and streamlining communication.
How difficult is it to set up VoIP for a small business?

Answer: Setting up VoIP is much simpler than you might think. With Towner’s VoIP solutions, most businesses can be up and running within a few days. Our team handles the entire process, from setting up your virtual phone numbers to configuring call routing and training your staff. VoIP systems are hosted in the cloud, so there’s no need for complex hardware installations. All you need is a reliable internet connection and IP phones (or even just smartphones or computers), and you’re ready to go. We make the transition seamless, so you can focus on running your business while we handle the tech.
What industries benefit most from using VoIP?
Answer: VoIP can benefit nearly any industry, but some see particularly high advantages:

Healthcare: VoIP supports quick and secure communication between healthcare providers, improving response times and patient care.

Financial Services: Encrypted calls and secure communication tools ensure compliance with industry regulations, protecting sensitive client data.

Manufacturing: VoIP enables coordination between on-site and remote teams, ensuring smooth operations and reducing downtime.

Retail: VoIP allows for better customer support through features like automated attendants, call routing, and integration with CRM systems, improving customer satisfaction and sales.
How does VoIP handle call quality compared to traditional phone lines?

Answer: With the right setup, VoIP can match or even surpass the call quality of traditional phone lines. Towner’s VoIP solutions use Quality of Service (QoS) settings to prioritize voice traffic over other types of internet usage, reducing latency and ensuring clear calls. Modern VoIP systems also feature HD Voice, which provides a richer audio experience compared to standard landline calls. While call quality does depend on the strength of your internet connection, we ensure that your system is optimized for the best performance, offering a consistent and reliable communication experience.

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner

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October 7 2024

Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems, Technology Tips Business Communications, cloud, Collaboration, Customer Experience, Productivity

Upgrading to affordable telecom solutions in Kansas City can be daunting, especially with concerns about costs and achieving ROI. For businesses relying on legacy systems, finding the right partner to manage these upgrades is critical.? For CFOs, CIOs, and CTOs, legacy tech like NEC and Toshiba often struggles to meet today’s business needs. But the fear of making a costly investment that doesn’t pay off is just as real.

At Towner Communications, we get it. Our approach is simple: affordable telecom solutions with quality and a proven track record guiding businesses through upgrades. Let’s break down how we do it.

The Real Cost of Avoiding Cost-Effective Telecom Solutions in Kansas City:

Keeping those old systems running might seem like a way to save money, but the numbers tell a different story. Maintaining legacy systems can cost up to 25% more annually. This is compared to updated solutions, largely due to increased maintenance needs and inefficiencies. Outdated hardware needs specialized maintenance, which becomes costly as fewer technicians are familiar with older systems. Additionally, system downtime and compatibility issues can directly impact productivity.

Businesses delaying critical telecom upgrades face operational cost increases of 20-50% due to the hidden costs of maintaining outdated infrastructure. This includes managing frequent downtime and missing opportunities to integrate modern, cost-saving technologies like AI and automation. The burden of outdated systems can ultimately be more expensive than the price of a strategic upgrade.

Story Highlight: Remember when companies like NEC and Toshiba were the backbone of business communications? Today, many businesses relying on these legacy systems are stuck with rising costs and declining support options. At Towner, we’ve guided companies from outdated systems to efficient solutions, achieving significant cost savings and better performance.

Visual comparison showing cost differences between maintaining legacy telecom systems and upgrading to modern VoIP solutions for Kansas City businesses

Why Kansas City Businesses Choose Towner for Cost-Effective Telecom Upgrades?

While many local competitors offer telecom alongside IT support, Towner remains focused on delivering top-notch telecom solutions. Unlike generalists, we’ve weathered the ups and downs of this industry and know how to optimize every dollar you spend.

Example: A Kansas City manufacturing firm saved 20% on communication costs within six months of switching to a customized VoIP. This tailored solution met their needs, reduced overhead, and made remote work seamless—far from a one-size-fits-all approach.

Federal Funding: A Hidden Opportunity to Offset Telecom Costs

Navigating federal programs like the Infrastructure Investment and Jobs Act (IIJA), which allocated $65 billion for broadband improvements, can be daunting. But it’s also a significant opportunity to reduce the cost of telecom upgrades. Towner’s expertise in helping clients tap into such funding allows businesses to upgrade without shouldering the entire financial burden themselves. This can be a game-changer for decision-makers looking for ways to make modernization projects more budget-friendly.

Did you know? In 2023, companies using federal broadband funding cut upgrade costs by up to 30% compared to those using internal budgets.

A Proven Path to ROI: Towner’s Tailored Telecom Solutions

Upgrading your telecom systems is an investment, and we’re committed to making sure you see returns. Here’s what you can expect when you partner with us:

Initial System Health Check: Towner offers a complimentary telecom evaluation to assess your current system’s health and effectiveness. This step identifies areas where you’re losing money or efficiency.
Customized Transition Plans: Forget one-size-fits-all. Our recommendations fit your needs—whether a phased approach to reduce disruption or a complete system overhaul.
Ongoing Support & Savings: Our support doesn’t end after the upgrade. We’re here 24/7 to ensure your systems run smoothly and continue delivering value.

Businesses that strategically invest in telecom upgrades often experience a 15-20% improvement in operational efficiency over three years. This aligns with Towner’s track record of delivering sustainable value.

Don’t Get Stuck in the Past: Upgrade Smarter with Towner

Telecom companies like Toshiba might have thrown in the towel, but Towner is here to help you power forward. By embracing modern solutions like VoIP and cloud-based communications, you can position your business to compete, grow, and thrive.

Our advice? Don’t wait until your outdated systems become a bottleneck. Let’s face it—2024 isn’t the year to lag behind. Schedule your free telecom and communications evaluation today to see how much you could be saving.

Let’s Future-Proof Your Communications!

Ready to take the next step? Don’t settle for telecom solutions that aren’t built to last. Contact us today to schedule a complimentary Telecom & Systems Health Check. Let Towner help you cut costs and boost efficiency, so you can focus on what matters most—growing your business.

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September 30 2024

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

jtowner@townerkc.com Blog, Cloud Communication, News, Phone Systems, Unified Communication Business Communications, cloud, Cloud Communications, Growth

Key Takeaways:

BroadSoft-based service providers in Kansas City may be transitioning to new platforms, affecting business communications.
Kansas City businesses should evaluate VoIP alternatives to ensure continued service and access to new features.
Towner Communications can help Kansas City businesses navigate these transitions and choose the best unified communication solutions.

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

If you’re a business in Kansas City using VoIP or Unified Communications, you may have heard about recent changes involving BroadSoft-based Service Providers (SPs). As technology evolves, it’s essential to understand how these developments impact your business communications. Let’s break it down and discuss what it means for companies like yours.

What Is BroadSoft, and Why Does It Matter?

BroadSoft, now owned by Cisco, was once a leading platform for VoIP and UC. Their services were widely used by service providers (SPs) around the world. When Cisco acquired BroadSoft, it signaled changes in how some SPs deliver communication services. For Kansas City businesses relying on BroadSoft-based SPs, this shift could affect everything from service continuity to feature availability.

So, what does this mean for you, and how do you ensure your business stays connected without disruption?

What Kansas City Businesses Should Know About BroadSoft

BroadSoft and Cisco: How Changes Affect Kansas City VoIP Providers

Cisco’s acquisition of BroadSoft in 2017 meant that many BroadSoft-based service providers are now transitioning to other platforms. As Cisco integrates BroadSoft’s technologies, some service providers are moving away from the platform to avoid future uncertainty.

For Kansas City businesses, this may result in changes to the features, pricing, and support from your current service provider. It’s essential to know if your provider is staying with BroadSoft, switching to Cisco’s Webex, or moving to another VoIP system for reliable communications.

What Kansas City Businesses Need to Know About BroadSoft Service Providers

Service Continuity
If your business uses a BroadSoft-based SP, you’ll want to confirm how the provider plans to handle the transition. Are they continuing with BroadSoft, moving to Cisco’s suite of services, or adopting a completely new VoIP platform? Ensuring that there is no disruption in your service during this shift is vital for your team’s productivity.
New Platform Features
It’s crucial to determine if your provider is staying with BroadSoft, switching to Cisco’s Webex, or choosing another VoIP system for reliable communications. These upgrades could provide greater flexibility for Kansas City businesses with remote teams or multiple locations.
Long-Term Support
Depending on your SP’s decisions, long-term support could be impacted. Businesses in industries like healthcare or finance, requiring reliable communication services, must ensure their service provider is prepared for future needs.

VoIP Solutions for Kansas City: Exploring BroadSoft Alternatives

At Towner Communications, we understand that your business communications are too important to leave to chance. Although we are not a Cisco partner, we help Kansas City businesses navigate telecom changes by offering expert guidance on VoIP and unified communication solutions.

If your BroadSoft-based provider is transitioning to a new platform, or you’re exploring options, Towner Communications can help you find the best solution. We offer expert support in Kansas City, from evaluating new features to ensuring your communication system is secure and scalable.

Towner Communications: Your Next Steps Guide to VoIP Transitions

Evaluate Your Current Service Provider
If your business relies on a BroadSoft-based SP, now is the time to ask questions. What platform are they moving to? How will it impact your business? Will there be changes in pricing or features?
Explore Alternative Solutions
If you’re considering switching from your current SP, Towner Communications can guide you through the process. We’ll help you explore alternative VoIP and Unified Communications solutions that fit your business needs without disrupting your workflow.
Stay Informed
The telecom industry is constantly evolving. By staying informed, your Kansas City business can stay ahead, ensuring reliable and efficient communication systems that grow with your company.

As BroadSoft-based providers transition, Kansas City businesses must be proactive in ensuring their communication systems stay reliable. Towner Communications is here to support your transition, providing local expertise and hands-on service to help you make the best decisions for your business.

Ready to discuss your options? Get in touch with Towner today to explore how we can keep your business connected.

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September 16 2024

The Ultimate Guide to VoIP Solutions for Businesses

jtowner@townerkc.com Blog, Cloud Communication, mobility, Phone Systems, Technology Tips, Uncategorized, Unified Communication Business Communications, cloud, Cloud Communications, Growth, Productivity

Looking to transform your business communication strategy while cutting costs and boosting efficiency? VoIP (Voice over Internet Protocol) solutions are revolutionizing how businesses communicate, offering flexibility, scalability, and advanced features at a fraction of the cost of traditional phone systems. In this ultimate guide, we’ll cover everything you need to know about VoIP solutions for businesses, including how AI is enhancing VoIP capabilities for the future.

The Ultimate Guide to VoIP Solutions for Businesses

Section 1: What is VoIP? Understanding Business VoIP Solutions

VoIP, or Voice over Internet Protocol, is a technology that enables businesses to make voice calls over the internet instead of traditional phone lines. By converting voice into digital data, VoIP allows for more versatile and cost-effective communication.

How VoIP Works: Voice signals are digitized, transmitted over the internet, and converted back into audio at the destination. This process eliminates the need for separate voice and data networks.
Types of VoIP Services:
- Hosted VoIP: A third-party provider manages the VoIP infrastructure, offering scalability and low upfront costs.
- On-Premises VoIP: Managed internally, providing more control and potentially lower long-term costs.
- Unified Communications as a Service (UCaaS): A cloud-based platform that integrates VoIP with other communication tools like video conferencing, messaging, and collaboration software.

Section 2: Top Benefits of VoIP Phone Systems for Businesses

VoIP solutions offer several advantages over traditional phone systems, making them ideal for businesses looking to enhance communication and reduce costs.

Cost Savings: Lower infrastructure costs, reduced long-distance charges, and minimal maintenance.
Scalability: Easily add or remove lines and services as your business grows or changes.
Enhanced Features: Access to advanced features like call forwarding, voicemail-to-email, call analytics, video conferencing, and integration with customer relationship management (CRM) systems.
Mobility and Remote Work: VoIP allows employees to make and receive calls from anywhere, making it perfect for remote and hybrid work environments.
Improved Collaboration: VoIP integrates with tools like Microsoft Teams and Slack, streamlining communication and boosting team collaboration.
AI Integration in VoIP: AI enhances VoIP capabilities with smart call routing, speech recognition, real-time analytics, and automated customer service, improving efficiency and customer experience.

Section 3: How AI is Revolutionizing VoIP Solutions for Businesses

AI is transforming VoIP by adding intelligence to communication systems:

AI-Driven Call Routing: Directs calls to the most appropriate agent based on customer behavior and history.
Speech Analytics and Real-Time Transcription: Automatically transcribes calls and analyzes speech patterns to provide insights on customer sentiment and agent performance.
Predictive Analytics: Uses data to predict call volume, staffing needs, and customer behavior trends.
AI-Powered Voice Assistants: Automate routine tasks, like handling customer inquiries or scheduling calls.
Automated Customer Service: AI can handle simple queries or route complex issues to human agents, improving response times and customer satisfaction.

Section 4: How to Choose the Best Business VoIP Providers

Selecting the right VoIP provider is crucial for leveraging its full benefits. Here’s a guide to help you choose:

Assess Business Needs: Number of users, required features, budget, and current infrastructure.
Key Factors to Consider:
- Cost and Pricing Models: Understand the different pricing models (subscription-based, pay-as-you-go) and choose what fits your budget.
- Compatibility: Ensure the VoIP solution integrates with existing hardware and software.
- Quality of Service (QoS): Look for providers offering guaranteed uptime, high call quality, and strong customer support.
- Security: Choose a provider that offers robust encryption and secure access protocols.
- Customer Support and SLAs: Opt for providers with strong customer service reputations and clear service level agreements (SLAs).

Section 5: Step-by-Step Guide to Implementing VoIP Solutions for Businesses

Ready to switch to VoIP? Here’s how to implement it:

Evaluate Current Infrastructure: Assess internet speed, network capacity, and hardware compatibility.
Select the Right VoIP Provider: Use the criteria mentioned above.
Plan for Network Upgrades: Ensure your network can handle VoIP traffic.
Install VoIP Hardware and Software: Set up IP phones, adapters, or softphones.
Train Employees: Ensure your team knows how to use the new system effectively.
Monitor and Optimize: Regularly monitor performance and address any issues.

Section 6: Troubleshooting Common VoIP Connectivity Issues

Common VoIP problems and how to solve them:

Audio Quality Issues: Jitter, latency, and packet loss – check your internet connection, adjust QoS settings, or use a wired connection.
Connectivity Problems: Dropped calls or connection errors – optimize network settings and ensure adequate bandwidth.
Security Threats: Use strong encryption, secure access controls, and monitor for suspicious activity.
Compatibility Challenges: Ensure hardware and software are compatible with the chosen VoIP solution.

Section 7: Future Trends in VoIP Technology

AI-Powered Innovations: The future of VoIP includes AI-driven features such as automated call management, sentiment analysis, and voice bots.
5G and VoIP: The rollout of 5G networks will significantly improve VoIP quality, especially for mobile users.
Unified Communications Evolution: VoIP will continue to integrate with other communication platforms, enhancing collaboration and productivity.

Section 8: FAQs: Common Questions About VoIP for Businesses

1. What is VoIP, and how does it work?

VoIP, or Voice over Internet Protocol, is a technology that allows businesses to make voice calls over the internet instead of traditional phone lines. At Towner Communications, we help businesses transition to VoIP by converting their analog voice signals into digital data packets. These packets travel over the internet and are reassembled into audio on the receiving end, making communication more flexible and cost-effective. With VoIP, you can enjoy a range of features like video conferencing, instant messaging, and integration with other business tools, all while reducing communication costs.
2. How much does a VoIP phone system cost?

The cost of a VoIP phone system can vary depending on your business needs, the number of users, and the features you require. At Towner Communications, we offer flexible VoIP solutions starting from as low as $20 per user per month for basic plans. More comprehensive packages with advanced features like AI-driven analytics, call routing, and unified communications can range from $30 to $50 per user per month. We work with you to find the most cost-effective plan that fits your specific requirements, ensuring you only pay for what you need.
3. Is VoIP secure for businesses?

Yes, VoIP can be very secure for businesses when properly implemented. At Towner Communications, we prioritize your security by employing robust encryption protocols, secure access controls, and regular security updates to protect your communications from eavesdropping, hacking, and other threats. We also offer additional security features such as VPNs, firewall configurations, and secure data storage to ensure your business communication remains private and protected.
4. Can I use VoIP on mobile devices?

Absolutely! One of the great advantages of VoIP is its flexibility. At Towner Communications, our VoIP solutions are designed to work seamlessly across multiple devices, including mobile phones, tablets, and laptops. This means your team can make and receive calls, access voicemail, and use advanced features like video conferencing from anywhere, as long as they have an internet connection. Whether in the office, at home, or on the go, your team stays connected and productive.
5. How does AI improve VoIP performance?

AI enhances VoIP performance by adding intelligent features that improve both efficiency and user experience. At Towner Communications, our AI-driven VoIP solutions offer smart call routing, which automatically directs calls to the most appropriate person based on customer data and history. AI also powers advanced features like speech recognition for real-time transcription, predictive analytics to forecast call volumes and staffing needs, and AI-powered voice assistants that handle routine customer queries. These features not only optimize your communication processes but also provide deeper insights into customer behavior, improving overall satisfaction and operational efficiency.
Accordion Title5. How does AI improve VoIP performance?

Maximize Your Cost Savings with Towner Cost Calculator

Are you looking for ways to optimize your phone service costs? Managing essential expenses efficiently can be a daunting task. Towner’s Elevate Cloud Savings Calculator is here to simplify the process and help you save big on your cloud expenditures.

CALCULATE HERE

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September 11 2024

Avoid Costly Downtime with Kansas City’s Best Local VoIP Support – Towner Communications

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems Business Communications, cloud, Customer Experience, mitel, Productivity

Why Kansas City Businesses Need Local VoIP Support to Avoid Costly Downtime

Downtime isn’t just frustrating—it’s costly. For CIOs, CTOs, and CFOs, service interruptions and slow vendor support can be a costly and frustrating challenge. You need a local business communications partner who provides fast, reliable support and keeps your business running smoothly. Learn why choosing the right VoIP provider in Kansas City matters and how Towner Communications delivers exceptional service.

The Frustration: Slow Vendor Support from National VoIP Providers

You’ve been there—your phone system goes down, and suddenly, your vendor is nowhere to be found. VoIP providers like DialPad, RingCentral, Zoom, or Teams often use overseas support, leading to long wait times and delayed responses. Meanwhile, your business is losing money with every minute of downtime.

Studies show 44% of businesses lose over $1 million per hour of downtime; small enterprises average $300,000 per hour. Additionally, the longer the downtime, the worse the financial hit gets (K8s Backup & Recovery).

The Desire: Fast, Reliable Local VoIP Support

What decision-makers need is a local VoIP provider who knows your business and is ready to provide immediate, hands-on support.

Here’s what you should look for:

Local VoIP Provider in Kansas City: A local partner providing 24/7 support to ensure minimal downtime and quick resolution of your communication issues.
Customized VoIP Solutions: Tailored to your specific industry needs, from healthcare and law firms to small businesses and manufacturing.
Proactive Monitoring and Maintenance: Providers who actively monitor your systems, preventing issues before they disrupt operations.

The Fear: Downtime and Service Interruptions Impacting Your Business

Service interruptions aren’t just about lost revenue—they affect your brand’s reputation, customer trust, and overall productivity. According to the Uptime Institute, the costs associated with downtime have risen by 65% over the past two years, with unexpected outages costing Fortune Global 500 companies nearly $1.5 trillion annually (K8s Backup & Recovery).

Kansas City Business Communications Cost of Down Time

Why Local Matters: Choosing a Kansas City VoIP Provider Over Outsourced Support

When it comes to business communications, having a local partner can be a game-changer. National VoIP providers like DialPad, RingCentral, Zoom, and Teams often rely on overseas support centers, which can mean long delays, limited hands-on assistance, and a lack of personalized service.

Here’s why partnering with a local provider like Towner Communications makes all the difference:

Real-Time, Local VoIP Support: With Towner, you get immediate access to a local support team based right here in Kansas City. No more waiting on hold with overseas call centers. We’re just a phone call away, ready to solve your issues in real time.
Hands-On Assistance When You Need It: We provide on-site support when needed, ensuring faster resolution and less downtime. You won’t be waiting days for remote fixes that might not even work.
Personalized Service Tailored to Your Business: As your local VoIP provider, we’re invested in your success. Our team understands your business’s unique needs and offers proactive management and maintenance that large, outsourced providers simply can’t match.

Advantages To Getting Personalized Solutions & Service

Click Here!

How Towner Communications Can Keep Your Business Connected

At Towner Communications, we specialize in providing Hosted VoIP Solutions and Customized VoIP Services that meet the specific needs of businesses in Kansas City and beyond. Here’s how we ensure your business stays connected:

24/7 Local Support from Real People:
- Our Kansas City-based support team is available 24/7 to handle any issues immediately. No more waiting on hold or dealing with outsourced support centers.
Dedicated Account Managers Who Care:
- Your business will have a dedicated account manager who knows your system inside out and ensures prompt, efficient service.
Proactive Monitoring and Tailored Solutions:
- We use advanced monitoring tools to detect potential problems before they affect your business, and we customize our solutions to fit your unique needs, whether it’s a VoIP system for healthcare, law firms, or manufacturing.
Flexible VoIP and SIP Trunking Options:
- We provide flexible solutions, from Hosted VoIP to SIP Trunking, designed to scale with your business and integrate seamlessly with existing systems like Microsoft Teams or Salesforce.

FAQ Section: Why Choose Towner for Your Business Communication Needs?

Q: Why should I choose a local VoIP provider in Kansas City?

A: Choosing a local provider like Towner Communications ensures fast, personalized support that national providers with overseas call centers can’t match. We offer 24/7 local support, hands-on assistance, and tailored solutions to keep your business running smoothly.
Q: How much does downtime cost businesses?
Q: What are the benefits of proactive monitoring for business communications?

Conclusion: Choose Towner for Local, Responsive Support That Keeps You Ahead

Downtime is expensive and frustrating—but with the right local partner, it’s avoidable. Don’t risk your business on a vendor who can’t provide real-time, reliable support. Towner Communications is committed to being your trusted local partner, offering fast, responsive service, and customized solutions to keep your business connected and productive.

Ready for a vendor who puts you first? Contact us today for a free consultation and learn how we can help eliminate downtime and protect your bottom line.

Get in Touch:

Click below or call us at 913.780.3166 to discuss how Towner can provide the reliable, local VoIP support your business needs.

Contact Towner

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September 4 2024

Navigating the End of Legacy Telecom Systems: How Towner Can Help You Transition from NEC, Mitel, and More

jtowner@townerkc.com Blog, Mitel, Phone Systems, Technology Tips, Uncategorized

Legacy telecom systems are becoming increasingly challenging to maintain and integrate with modern technologies. With recent announcements from NEC and Mitel signaling the end of their traditional systems, many businesses face the critical task of transitioning to new solutions. Let’s explore what these changes mean, the risks of staying with outdated technology, and how Towner can help you navigate a seamless transition.

Navigating the End of Life Telecom Systems: How Towner Can Help You Transition from NEC, Mitel, & More

Why Legacy Telecom Systems Are Becoming Obsolete

The rapid evolution of communication technology has left legacy systems lagging behind. Businesses today need solutions that offer flexibility, scalability, and integration with modern tools. Traditional PBX systems and other legacy setups often lack these capabilities, creating frustration for CTOs who want seamless integration with newer technologies.

Recent announcements from major providers like NEC and Mitel underscore this reality. Both companies have decided to discontinue key legacy systems, making it essential for businesses to consider alternative, future-proof options.

The Impact of NEC’s Exit from Premises-Based PBX

NEC, once a giant in the PBX market, has announced it will exit the premises-based PBX business globally, except for Japan, by the end of 2024. The company will instead focus on its cloud-based offerings, such as UNIVERGE BLUE UCaaS and CCaaS. This move affects countless businesses that rely on NEC’s systems for their daily operations

What Does This Mean for Your Business?

End of New Product Sales: NEC will cease sales of new products by December 31, 2024.
Limited Support: Support for existing systems will continue only until March 31, 2030.
Pressure to Migrate: Businesses must now consider transitioning to cloud-based or alternative solutions to avoid service disruptions.

Q: What does NEC’s exit from premises-based PBX systems mean for businesses?
A: NEC has announced the end-of-life for its premises-based PBX systems, encouraging businesses to transition to cloud-based solutions like UNIVERGE BLUE.

Mitel MiVoice Connect: Understanding the End-of-Sale Timeline

Mitel, another major player, has announced the End-of-Sale for its MiVoice Connect platform, with the final new system sales set to end on July 6, 2024. Following this, add-on sales will stop by December 31, 2024, and all technical support will cease by December 31, 2029.

Key Deadlines for Mitel MiVoice Connect:

July 6, 2024: End of new system sales.
December 31, 2024: End of add-on sales.
December 31, 2028: End of hardware repair.
December 31, 2029: End of technical support.

Remaining on this platform exposes businesses to several risks, including cybersecurity vulnerabilities, limited scalability, and reduced support quality.

Q: What is the End-of-Sale date for Mitel MiVoice Connect?
A: The End-of-Sale for Mitel MiVoice Connect is July 6, 2024, with support ending by December 31, 2029.

The Risks of Staying on Sunsetting Telecom Platforms

Choosing to remain on legacy platforms like NEC PBX or Mitel MiVoice Connect comes with several risks:

Cybersecurity Threats: Unsupported systems are vulnerable to security breaches and compliance issues.
Operational Downtime: Reduced support can lead to increased downtime, affecting productivity and customer satisfaction.
Competitive Disadvantage: Businesses using outdated technology may struggle to adopt new tools and integrations, falling behind competitors who are more agile and technologically advanced.

How Towner Can Help You Seamlessly Transition to Modern Solutions

Towner Communications is here to help businesses navigate the complex transition from legacy telecom systems. We offer a proven, end-to-end approach to ensure a smooth and successful migration:

Expert Assessment and Planning:
- We begin with a detailed audit of your current telecom environment, identifying all critical components and potential integration challenges.
- Our team develops a customized migration plan aligned with your business goals, minimizing disruption and maximizing efficiency.
Customized Solutions: From UCaaS to Hybrid Models:
- UCaaS Migration: Move to a cloud-based platform like UNIVERGE BLUE or other leading UCaaS solutions, providing scalability, flexibility, and integrated communication tools.
- Hybrid Solutions: For businesses not ready to fully transition to the cloud, we design hybrid models that integrate existing on-premises systems with cloud-based solutions, offering control and cloud benefits.
Seamless Integration with Existing Systems:
- Our expertise includes integrating new communication solutions with your existing business tools (like Microsoft Teams, Salesforce, and other CRM platforms) to ensure a smooth transition without disrupting daily operations.
Experienced Migration from Legacy Systems:
- Towner has successfully helped businesses transition from other sunsetting systems like Toshiba and Avaya, providing specialized support to address unique challenges such as data migration, user training, and maintaining business continuity.
Future-Proofing Your Business Communications with Towner:
- We help you not only migrate but also future-proof your communications. Our solutions are designed to scale and adapt as your business grows, ensuring continuous access to the latest tools and technologies.

Don’t Wait—Start Your Transition Today

With NEC and Mitel announcing the end of their legacy telecom systems, the time to act is now. Towner Communications offers the expertise and tailored solutions you need to ensure a seamless transition, keeping your business competitive and secure.

Ready to make the move? Contact us today to schedule a consultation and discover how we can tailor a solution to your unique needs.

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August 30 2024

The Ultimate Guide to Modernizing Business Communications: VoIP, AI, and Beyond

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems Business Communications, cloud, Collaboration, Customer Experience, Productivity

Business communication integration solutions Kansas City

The Ultimate Guide to Modernizing Business Communications: VoIP, AI, and Beyond

Why Your Business Needs to Modernize Its Communication Systems

Outdated communication tools are more than just an inconvenience; they can hinder your team’s efficiency, frustrate customers, and limit growth. Modernizing your business communications, whether through VoIP, AI-driven tools, or seamless integration with your CRM, is essential to staying competitive. According Expert Market, Companies with 100 employees lose an average of $420,000 per year due to miscommunication, and communication barriers could cost businesses around $37 billion annually. Towner Communications offers tailored solutions designed to help businesses in Kansas City and beyond transform their communications and thrive.

The Evolution of Business Communications: From VoIP to AI Tools

Business communication has undergone significant changes, evolving from traditional telephony to advanced VoIP solutions and cloud-based platforms. As businesses demand greater flexibility and integration, tools like VoIP offer lower costs, scalability, and the ability to seamlessly connect with existing systems.

Towner Communications takes this a step further by providing AI-powered tools that enhance customer experience and operational efficiency. Businesses are shifting towards reliable, remote communication tools and placing a greater emphasis on personalized, efficient service. Organizations with strong employee communication tools are 3.5 times more likely to achieve better business results.

Beyond VoIP: Advanced Solutions for Better Business Communications

VoIP may be the starting point for modern communications, but Towner offers much more:

Local Support and Expertise in Kansas City: Towner provides 24/7 local support, unlike providers like RingCentral or 8×8, so you always have a reliable partner when you need one.
Customized Solutions Over Generic Offerings: Towner delivers tailored solutions to fit your unique needs, from integrating phone systems with Salesforce or Microsoft Teams to advanced call routing.
Certified Professionals On-Site: Towner’s large team of certified Mitel technicians in Kansas and Missouri expertly designs and maintains your solutions.

Choosing Towner means accessing the full potential of VoIP and beyond, supported by a local, knowledgeable team.

Cutting-Edge AI Tools to Transform Customer Experience

Exceptional customer service requires more than basic tools. Towner offers advanced customer experience tools, including:

Voice Recognition and Emotion Detection: Gain insights into customer sentiment in real-time, enabling personalized responses.
AI-Powered Automation: Automate repetitive tasks, freeing up your team to focus on meaningful interactions.
Training Gamification: Make training engaging with game-like elements, enhancing skill development.
IVR (Interactive Voice Response) Creation: Design IVR systems that reduce wait times and improve first-call resolution.
Marketing on Hold: Utilize on-hold time to promote services and provide valuable information.

These tools enhance customer experience and directly contribute to increased ROI, efficiency, and revenue growth.

Seamless Integration of Business Communications with CRM and Other Tools

Integrating communication systems with tools like CRMs and collaboration platforms can be a game-changer. At Towner, we help businesses achieve seamless integration, enhancing productivity and decision-making. Effective communication drives employee engagement, helping companies outperform their competitors by 147%, according to research. Simon & Simon

We help our clients connect their phone systems with platforms like Salesforce and Microsoft Teams, making their data centralized, accessible, and actionable. This integration reduces silos and fosters a more connected organization.

Overcoming Common Challenges in Communication Modernization

Modernizing communications can be challenging, but Towner helps businesses overcome these obstacles with ease:

Legacy System Integration: We specialize in bridging the gap between old and new technologies.
Data Silos and Fragmentation: Our solutions ensure seamless data flow, breaking down silos.
Cost Management: We design scalable solutions that provide long-term value.

With Towner’s hands-on approach, your modernization journey is smooth and cost-effective.

Why Local, Personalized Telecom Support Matters for Kansas City Businesses

Having a trusted partner is crucial. Towner offers local, hands-on support 24/7, setting us apart from competitors. Our clients appreciate the personalized service that only a local provider can offer, making us more than just a service provider but a partner committed to your success.

FAQs on Modernizing Business Communications

How long does it take to transition to a new communication system?
Our process typically takes a few weeks, ensuring a smooth transition with minimal disruption.
What kind of support does Towner offer after implementation?
We provide 24/7 local support, both on-site and remote. Check out our warranty options!
Are Towner’s solutions scalable for future growth?
Absolutely. Our solutions are designed for scalability, accommodating your business’s growth and future needs.

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August 28 2024

Your Ultimate Guide to VoIP Phone Systems in Kansas City: Reliable, Local, and Cost-Effective Solutions

jtowner@townerkc.com About Us, Cloud Communication, mobility, Phone Systems Business Communications, cloud, Productivity, Voip

Towner Voted Best VoIP Provider in Kansas City

Kansas City businesses, we hear you—communication is key, and the old-school phone lines just aren’t cutting it anymore. If you’ve ever been stuck on hold with a customer while your call drops or faced a nightmare of tangled phone cords, it’s time to upgrade. Enter VoIP: a smarter, more flexible way to keep your team talking, your customers happy, and your business running smoothly.

But not all VoIP providers are created equal, especially when it comes to local support and understanding the unique hustle of Kansas City. That’s where Towner Communications comes in. We’re not just another voice on the line; we’re your neighbors, ready to help with tailored solutions that fit your business like a glove. So let’s dive in and explore why switching to a VoIP system with a local partner like Towner is the best move for your business.

What is VoIP and How Does It Work?

Alright, let’s break it down. VoIP (that’s “Voice over Internet Protocol” if we’re getting fancy) is a way to make voice calls using your internet connection instead of those old-school copper phone lines. Think of it like this: instead of your voice traveling through a bunch of wires, it zips through the internet at lightning speed.

How Does VoIP Work?

Internet-Based Calling: VoIP takes your voice, turns it into digital signals, and shoots it over the internet. Boom—you’re connected. When you call someone with a regular phone number, VoIP translates it back to regular phone signals.
All the Bells and Whistles: VoIP isn’t just about making calls. We’re talking about features like call forwarding, voicemail to email, auto attendants, and even conference calling—everything you need, all in one sleek package.
Built to Grow: Adding or removing users? Piece of cake. VoIP scales with you, making it perfect for businesses that plan to grow (or shrink—no judgment here).

Benefits of Choosing a Local Kansas City VoIP Provider

Why go local for your VoIP provider? Simple: you get the kind of service and support that big, faceless companies can’t offer. Towner is right here in Kansas City, and we know what makes this town tick.

Local Support, Real People: No long waits or outsourced call centers. With Towner, you’re getting Kansas City experts who can show up on-site and get things done.
Tailored Solutions for KC Businesses: We understand the unique challenges and needs of Kansas City businesses, whether you’re running a tech startup or a beloved BBQ joint.
Rooted in the Community: We’re not just here to sell you something—we’re here to build long-term relationships. Supporting us means supporting a local business that’s invested in Kansas City’s success.
Customization is Key: Forget cookie-cutter solutions. We build VoIP setups that fit your business like a custom-made suit, tailored to your industry and specific needs.

Case Study: Cascade Hotel Elevates Guest Experience with Towner’s VoIP Solutions

When Cascade Hotel, a boutique hotel gem located in Kansas City’s vibrant Plaza, was gearing up for their grand opening, they knew they needed more than just plush pillows and a killer rooftop view. They needed a communication system that could match their top-tier guest experience. Enter Towner.

The Challenge:

Cascade Hotel wanted to ensure seamless communication, not just for their team but also for their guests. They needed a reliable, flexible, and modern phone system that could handle everything from front desk inquiries to room service requests and internal staff coordination—without missing a beat. And they wanted it all from a local partner who gets the unique hustle of Kansas City.

The Solution:

After some good old-fashioned Kansas City networking, Cascade Hotel partnered with Towner to implement a state-of-the-art VoIP phone system. Our team worked closely with theirs to understand their specific needs—like integrating with their property management system and setting up easy-to-use features for both staff and guests.

Here’s what we delivered:

Seamless Integration: Our VoIP system synced perfectly with Cascade’s existing hotel management software, ensuring smooth operations from guest check-in to check-out.
Custom Call Routing: We set up advanced call routing so that guests get connected to the right department fast, whether they’re ordering room service, booking a spa appointment, or calling the front desk.
Easy Management: With our user-friendly interface, the hotel staff can easily manage calls, voicemails, and internal communications, all while staying focused on what really matters—providing a stellar guest experience.

The Result:

Cascade Hotel opened its doors with a communication system as polished as its customer service. No dropped calls, no guest requests slipping through the cracks, and no headaches. Just happy guests and a happy hotel team.

Since the partnership began, Cascade Hotel has reported:

A 25% increase in staff efficiency due to streamlined communication.
An uptick in positive guest feedback mentioning the ease of reaching hotel services.
A smooth, hassle-free launch, thanks to reliable local support from Towner Communications.

Client Testimonial:

“Partnering with Towner was one of the best decisions we made. Their team handled everything seamlessly, and the VoIP system has been a game-changer for us. Our guests are happy, our staff is happy, and we’re definitely happy.” – Bob D., Cascade Hotel

FAQs About VoIP for Kansas City Businesses

What is the cost of VoIP in Kansas City?
Costs can vary depending on your needs, but the good news is VoIP usually runs cheaper than those clunky old phone systems. Contact us, and we’ll get you a quote that makes sense for your business.
How reliable is VoIP?
With a solid internet connection, VoIP is as reliable as that morning cup of coffee. Plus, with Towner’s local support team ready to help, any hiccups get fixed fast.
Can I keep my current phone number?
Absolutely! We make it easy to port your existing numbers over to our system—no headaches, no hassle.

How to Choose the Right VoIP Provider in Kansas City

Picking the right VoIP provider shouldn’t be like guessing which BBQ joint is the best in KC (though we all know the answer to that one). Here’s what to consider:

Local vs. Remote Support: When you need help, do you want to call a robot in another country, or a real person who knows where the Crossroads District is? Thought so.
Customizable Features: Make sure the provider can adapt to your needs, not the other way around.
Clear Pricing: No hidden fees or surprises. At Towner, what you see is what you get.
Real Reviews from Real People: Look at customer feedback to see who’s delivering the goods.

Partner with Towner for Your VoIP Needs

Tired of dealing with confusing phone systems and even more confusing providers? Let’s chat. At Towner Communications, we keep it simple, local, and all about what works best for you. Call us today for a free consultation or demo, and let’s build a VoIP solution that fits your business like a glove.

Contact Us Today
Give us a ring at 913.780.3166 or visit our website. We’re here to make sure your business stays connected, no matter what.

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June 3 2024

Enhance Customer Experience and Employee Engagement with Contact Center Integrations

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems, Technology Tips, Unified Communication Business Communications, cloud, Collaboration, Customer Experience, Growth, Productivity

Tech enthusiasts and industry experts know the value of enhancing a great product. In the realm of customer service, seasoned pros achieve this through contact center integrations.

At Towner, we share this vision. That’s why we offer a wide range of integrations for our cloud communications solutions in our App Marketplace.

Discover how you can streamline your workflows with our contact center integrations, creating a superior platform for your team and delivering enhanced service to your customers.

Key Points:

Software integrations allow two different programs to automatically share information seamlessly.
Contact center integrations boost productivity, enhance analytics, and improve the customer experience.
Towner offers numerous pre-built integrations with popular applications.
Developers can create custom APIs to integrate your preferred business software.

Understanding Contact Center Integrations

Software integration connects two different applications, enabling seamless data sharing and real-time updates. In the context of contact centers, this means linking your cloud contact center platform with other business software to handle various tasks.

This connectivity is achieved through application programming interfaces (APIs), which set the rules for real-time communication between the two programs.

Many top-tier solutions, like Towner’s, come with pre-built integrations for popular industry software, offering immediate functionality.

But what if your preferred software doesn’t have a pre-built integration? No problem! With an API platform, developers can integrate any software into your contact center for complete functionality.

How Integrations Benefit Your Business

Contact center integrations combine the power of distinct software for enhanced efficiency and productivity. Your agents spend less time on data entry and information verification as systems automatically update each other. This frees up your team to focus on critical problem-solving tasks that require a human touch.

For instance, 74% of companies use customer relationship management (CRM) software. With contact center integration, agents can call customers directly from the CRM. As client information is collected in the contact center software, it seamlessly populates the CRM with relevant data.

Faster data collection leads to better analytics. More information is gathered, and business programs process it quickly to provide insights that optimize your contact center operations.

Ultimately, this results in a superior customer experience. Enhanced service drives customer retention and increases opportunities for cross-selling and upselling, leading to higher revenues.

Towner’s 6 Favorite Integrations

1. Salesforce

Salesforce holds a dominant 20% share of the CRM market. If you’re already using Salesforce, you can integrate it with Towner Contact Center to make calls directly from the app and automatically log call details and other important data in your client records.

2. Slack

Many hybrid and remote teams use Slack and seek to enhance its functionality by integrating it with their contact center. This integration enables real-time alerts, allowing you to quickly deescalate issues and maintain smooth operations.

Slack

3. Zendesk

Zendesk is a widely-used CRM known for its user-friendly interface, making it one of our top contact center integrations. A standout feature is the screen pops, which automatically display customer information when you receive an incoming call.

Zendesk

4. ServiceNow

If you manage your workflows in ServiceNow, enhance customer journeys with contact center integration. Effortlessly log call details and maintain records of interactions within client files.

5. NextGen

Medical facilities require contact center integrations that streamline communications while adhering to regulatory compliance. Towner’s contact center integration with NextGen accelerates patient verification by automatically displaying a secure dashboard with relevant information for each incoming call. This saves your agents time by eliminating the need to search for patient details.

NextGen

6. ConnectWise

Managed service providers can leverage the pre-built ConnectWise integration to enhance customer service. This integration requires minimal training and implementation costs, allowing agents to quickly improve efficiency while supporting clients.

Choose the Platform with the Best Contact Center Integrations Today

Elevate your team with Towner Contact Center integrations. Contact us today to learn how our platform can help you deliver the ultimate customer experience.

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