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Towner Communications New Cloud App

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What’s New In The Cloud App

The newest release of cloud software is live now for our current cloud customers.

The name of our mobile app has changed from ClickConnex to CoreNexa. If you already have and use the app it updated on its own. Any new users will need to search and download the CoreNexa App from their app store.

You may have noticed a new log in dashboard for all administrators and users when you log in from your computer to cloud.townerkc.com. It will take you through a mini tutorial the first time you access it, take a few minutes to see the new features.

We’re taking mobility to the next level with our new softphone. Available to users that log in at their PC, if you add a USB headset to your computer you can make and take calls from your PC or laptop!

From the new dashboard you also have access to the following:

  • Status of your corporate contacts from within the dashboard
  • Ability to live chat with those contacts
  • Personal audio video meeting access so you can quickly set up a meeting on the go

If you don’t already utilize the conference bridge please contact your sales representative so we can discuss this option. We want to make sure you have enough call paths to effectively use this feature and not interfere with your normal business calls.

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Phone Lock Feature on a Mitel IP Phone

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Using The Phone Lock Feature on a Mitel IP Phone

The Phone lock feature is a setting which locks down the advanced features on your Mitel IP phone. Towner Communications usually advises that our clients lock their phone’s features if there special settings that are required and need to preserve.

Another great advantage to locking is that this feature stops unauthorised users from accessing certain features. Let say there’s a pre-programmed Page key on your phone, it’s possible that you may only want specific employees to have visibility to it.

This Mitel guide is for MiVoice Business (also known as Mitel 3300 ICP) users only. If you want to know how to use the Phone Lock Feature on your specific phone shoot us an email, and a Towner Communications Team Member will be happy to help!

What Phone Lock Can Do For You

You might think this feature stops your Mitel IP phone from getting calls in the usual way, but Phone Lock doesn’t. Nor does not stop anyone from placing emergency calls, or local calls to operators. All user can adjust the phone’s volume, use the numeric key pad, and log in to the phone using Hot Desk mode.

What DOES the feature do? It does restrict outgoing calls. It can also stops unauthorised users from using the Superkey, soft keys, feature access keys and codes, account codes and applications.

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How to Setup Speed Dial for Mitel’s MiVoice Business

So it wasn’t as simple as I had hoped, so I thought it might be best practice to share the knowledge on this one.

Here’s how to import via a .CSV file (made in Excel) a list of contacts for speed dial and showing the name on the display (called Alpha Tagging) of your Mitel phones.

Login to the Mitel System Administration Tool

You will need a username and password and the IP address of your Mitel phone system. Use Internet Explorer for this only.

 

Go to Telephone Directory. It’s under Users & Devices, Telephone Directory Management. You should see something like this.. Bear in mind that my system was on MiVoice Business release 7.2 when I did this guide.

 

Then click Import. A pop-up import screen will appear. You can click the link ‘download a copy of the Import spreadsheet’ and this will give you a ready to go example for importing into the Mitel Telephone Directory.

The example excel (which has macros in it to automatically create a CSV import file didn’t work for me so here’s an example of the successful .CSV file I imported.

 

Some Helpful Tips!

  • The name field must be 20 or less characters
  • Each number must have the outgoing prefix followed by a tilde e.g 9~07946123456
  • No Spaces or characters such as ()-/ in the phone number or name field
  • You can leave the following fields blank with out a problem. Prime Name, Privacy, Cluster, Dept, Location.
  • The system is typically limited to 1000 of these types of speed dial contacts

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How the Hot Desking Feature for the Mitel IP Phone Works

As its name suggests, Hot Desking lets you take your line with you around the office. When it’s active, you simply log into the phone on your current desk, and all of your settings will follow you. This means you can take your telephone profile with you wherever you go.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

What Hot Desking Does

Hot desking automatically recalls the most important settings you’ve set up on your line, including:

  • Your Hot Desk User Directory number
  • Speed dial presets
  • Feature key settings
  • Call Forwarding settings
  • Line appearances
  • Language preferences
  • Call history

Things to Remember

  • If you change any of these settings while you’re logged in to a Hot Desking phone, your preferences will be saved. Next time you log on – even if you log on to a different phone – the last known settings will be recalled
  • The call history on the phone will be your own call history while you’re logged in. When you log out, the phone will show the call history for all users on that device.

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Setting an Advisory Message on Your Mitel IP Phone

If you’re going to be away from your phone for a while, you can set an advisory message on your telephone screen that will advise colleagues of your whereabouts. This is handy if you want to reserve a hot desk, or simply let people know when you’ll return to your desk.

This is called an Advisory Message, and you can choose from a range of pre-programmed selections using the Superkey on your Mitel IP phone. If you don’t have a Superkey pre-programmed, you’ll need to contact Towner Communications to set that up before you continue with the instructions below.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

Choosing Your Advisory Message

Advisory messages are pre-programmed and can’t be edited. The selections are fairly simple, but cover many common scenarios. For example, you can select ‘Out to Lunch’, or ‘On Vacation’.

To choose a message, follow these steps.

  1. Press the Superkey
  2. Press the No softkey until the display shows the text Advisory Msgs
  3. Press the Yes softkey to select *Advisory
  4. Cycle through the pre-programmed messages by pressing the Next softkey
  5. Press the Turn Msg On softkey

To turn the message off, follow the same process, selecting Turn Msg Off in step 5.

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How to Record Phone Calls on a Mitel IP Phone

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Mitel’s Record-a-Call feature offers you an easy way to archive calls. You can use this for training purposes, for your own reference, or to keep a record of advice that has been given to a client.

Before recording calls, check your legal position. You may need to notify your callers that they are being recorded.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

Starting to Record On the Fly

You can start recording at any time by pressing the Record Call key on your Mitel IP phone. If you don’t have a feature key assigned to Record Call, you can ask us at Towner Communications if this option is available with your current system.

Many businesses find it more straightforward to record every call. If your phone system is set up in this way, you don’t need to manually start recording.

Pausing, Stopping and Resuming Recording

While your call is being recorded, you can use the soft keys on your phone to Pause, Stop or Resume the recording operation.

Pressing the Erase soft key, or the Cancel key, will stop the recording without saving it.

Note: if you put a call on hold, the recording will automatically stop. If you bring the call back from hold, a new recording will start.

Playing Back Call Recordings

You can listen to call recordings from your Mitel IP phone. All of your recordings are saved in your voicemail mailbox, so simply dial your mailbox like normal and follow the prompts.

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Sending and Receiving Call Back Messages

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How To Send And Receive Callback Messages

Callback messages are a power feature offered by Towner Communications. The feature allows users to communicate even when phone lines busy.

Retrieve messages your colleges have left you is ridiculously simple, but be aware that you may need to use a PIN or password to keep it handy.

 

Sending or Leaving a Callback Message:

If you call another user and find that their line is busy, simply press the Message key and leave them a callback message. If you prefer, you are also able to  press the Callback softkey located on your Mitel phone.

Receiving, Reading, and Responding to, Your Callback Message

Notice that your phone is light up? This is the Message Waiting indicator, and you have messages that need to be cleared.

Need to read and/or respond to to a Callback Message from your own extension:

  1. Press the Message key
  2. Type your callback password and press Enter
  3. Press the Read Message softkey
    • To display more information, press More Msg
    • To return the call, press Call
    • To delete the message, press Erase Msg
  4. Skip to the next message by pressing the Message key again

Not at your desk and you need to read and/or respond to a Callback Message from a remote extension:

  1. Press the Superkey
  2. Press the No softkey until Remote Msging? appears on the phone display
  3. Press Yes and dial your directory number
  4. Press Enter
  5. Type your callback password and press Enter
  6. Press Yes

 

If you have any further questions about how your callback message feature works, give us a call or shoot us an email at service@townerkc.com

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Setting up a Vociemail Password

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Changing Your Voicemail Password

A voicemail message is a message left when the recipient’s phone is busy. When you want to retrieve a voicmail message, you may have to enter a password. This article describes the process of setting it.

Before you begin, you’ll need to have a pre-programmed Superkey. Ask us at Towner Communications if you’re not sure whether your Superkey is set up.

Password Rules

For callback/voicemail messages, the system will only accept a password of up to 7 characters. For security purposes, we recommend that you do not use a number that is easy to guess, such as a phone number.

To set up your password:

  1. Press your Superkey
  2. Press the No softkey until you see Set Password? on the phone’s display
  3. Press the Yes softkey to confirm
  4. Type in your new password and press Enter, then repeat to confirm
  5. Press Enter
  6. Press the Superkey

Editing or Removing a Password

If you want to change or remove an existing password, the procedure is nearly identical.

However, instead of typing a new password, you’ll be asked to enter your existing password. You can then set a different one, or press 0 remove it.

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