Training

Name: Towner Communications
Price range: $$

August 8 2016

Setting an Advisory Message on Your Mitel IP Phone

If you’re going to be away from your phone for a while, you can set an advisory message on your telephone screen that will advise colleagues of your whereabouts. This is handy if you want to reserve a hot desk, or simply let people know when you’ll return to your desk.

This is called an Advisory Message, and you can choose from a range of pre-programmed selections using the Superkey on your Mitel IP phone. If you don’t have a Superkey pre-programmed, you’ll need to contact Towner Communications to set that up before you continue with the instructions below.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

Choosing Your Advisory Message

Advisory messages are pre-programmed and can’t be edited. The selections are fairly simple, but cover many common scenarios. For example, you can select ‘Out to Lunch’, or ‘On Vacation’.

To choose a message, follow these steps.

Press the Superkey
Press the No softkey until the display shows the text Advisory Msgs
Press the Yes softkey to select *Advisory
Cycle through the pre-programmed messages by pressing the Next softkey
Press the Turn Msg On softkey

To turn the message off, follow the same process, selecting Turn Msg Off in step 5.

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July 18 2016

How to Record Phone Calls on a Mitel IP Phone

jtowner@townerkc.com Training Business Communications, Cloud Communications, mitel, Phone System, Towner Communications

Mitel’s Record-a-Call feature offers you an easy way to archive calls. You can use this for training purposes, for your own reference, or to keep a record of advice that has been given to a client.

Before recording calls, check your legal position. You may need to notify your callers that they are being recorded.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

Starting to Record On the Fly

You can start recording at any time by pressing the Record Call key on your Mitel IP phone. If you don’t have a feature key assigned to Record Call, you can ask us at Towner Communications if this option is available with your current system.

Many businesses find it more straightforward to record every call. If your phone system is set up in this way, you don’t need to manually start recording.

Pausing, Stopping and Resuming Recording

While your call is being recorded, you can use the soft keys on your phone to Pause, Stop or Resume the recording operation.

Pressing the Erase soft key, or the Cancel key, will stop the recording without saving it.

Note: if you put a call on hold, the recording will automatically stop. If you bring the call back from hold, a new recording will start.

Playing Back Call Recordings

You can listen to call recordings from your Mitel IP phone. All of your recordings are saved in your voicemail mailbox, so simply dial your mailbox like normal and follow the prompts.

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June 17 2016

Sending and Receiving Call Back Messages

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Callback messages are a power feature offered by Towner Communications. The feature allows users to communicate even when phone lines busy.

Retrieve messages your colleges have left you is ridiculously simple, but be aware that you may need to use a PIN or password to keep it handy.

Sending or Leaving a Callback Message:

If you call another user and find that their line is busy, simply press the Message key and leave them a callback message. If you prefer, you are also able to press the Callback softkey located on your Mitel phone.

Receiving, Reading, and Responding to, Your Callback Message

Notice that your phone is light up? This is the Message Waiting indicator, and you have messages that need to be cleared.

Need to read and/or respond to to a Callback Message from your own extension:

Press the Message key
Type your callback password and press Enter
Press the Read Message softkey
- To display more information, press More Msg
- To return the call, press Call
- To delete the message, press Erase Msg
Skip to the next message by pressing the Message key again

Not at your desk and you need to read and/or respond to a Callback Message from a remote extension:

Press the Superkey
Press the No softkey until Remote Msging? appears on the phone display
Press Yes and dial your directory number
Press Enter
Type your callback password and press Enter
Press Yes

If you have any further questions about how your callback message feature works, give us a call or shoot us an email at service@townerkc.com

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June 15 2016

Setting up a Vociemail Password

jtowner@townerkc.com Training callback, message, mitel, password, pin, Towner, voicemail

A voicemail message is a message left when the recipient’s phone is busy. When you want to retrieve a voicmail message, you may have to enter a password. This article describes the process of setting it.

Before you begin, you’ll need to have a pre-programmed Superkey. Ask us at Towner Communications if you’re not sure whether your Superkey is set up.

Password Rules

For callback/voicemail messages, the system will only accept a password of up to 7 characters. For security purposes, we recommend that you do not use a number that is easy to guess, such as a phone number.

To set up your password: