Training

So it wasn’t as simple as I had hoped, so I thought it might be best practice to share the knowledge on this one.

Here’s how to import via a .CSV file (made in Excel) a list of contacts for speed dial and showing the name on the display (called Alpha Tagging) of your Mitel phones.

Login to the Mitel System Administration Tool

You will need a username and password and the IP address of your Mitel phone system. Use Internet Explorer for this only.

Go to Telephone Directory. It’s under Users & Devices, Telephone Directory Management. You should see something like this.. Bear in mind that my system was on MiVoice Business release 7.2 when I did this guide.

Then click Import. A pop-up import screen will appear. You can click the link ‘download a copy of the Import spreadsheet’ and this will give you a ready to go example for importing into the Mitel Telephone Directory.

The example excel (which has macros in it to automatically create a CSV import file didn’t work for me so here’s an example of the successful .CSV file I imported.

Some Helpful Tips!

• The name field must be 20 or less characters
• Each number must have the outgoing prefix followed by a tilde e.g 9~07946123456
• No Spaces or characters such as ()-/ in the phone number or name field
• You can leave the following fields blank with out a problem. Prime Name, Privacy, Cluster, Dept, Location.
• The system is typically limited to 1000 of these types of speed dial contacts

As its name suggests, Hot Desking lets you take your line with you around the office. When it’s active, you simply log into the phone on your current desk, and all of your settings will follow you. This means you can take your telephone profile with you wherever you go.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

What Hot Desking Does

Hot desking automatically recalls the most important settings you’ve set up on your line, including:

• Your Hot Desk User Directory number
• Speed dial presets
• Feature key settings
• Call Forwarding settings
• Line appearances
• Language preferences
• Call history

Things to Remember

• If you change any of these settings while you’re logged in to a Hot Desking phone, your preferences will be saved. Next time you log on – even if you log on to a different phone – the last known settings will be recalled
• The call history on the phone will be your own call history while you’re logged in. When you log out, the phone will show the call history for all users on that device.

If you’re going to be away from your phone for a while, you can set an advisory message on your telephone screen that will advise colleagues of your whereabouts. This is handy if you want to reserve a hot desk, or simply let people know when you’ll return to your desk.

This is called an Advisory Message, and you can choose from a range of pre-programmed selections using the Superkey on your Mitel IP phone. If you don’t have a Superkey pre-programmed, you’ll need to contact Towner Communications to set that up before you continue with the instructions below.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

Choosing Your Advisory Message

Advisory messages are pre-programmed and can’t be edited. The selections are fairly simple, but cover many common scenarios. For example, you can select ‘Out to Lunch’, or ‘On Vacation’.

To choose a message, follow these steps.

1. Press the Superkey
2. Press the No softkey until the display shows the text Advisory Msgs
3. Press the Yes softkey to select *Advisory
4. Cycle through the pre-programmed messages by pressing the Next softkey
5. Press the Turn Msg On softkey

To turn the message off, follow the same process, selecting Turn Msg Off in step 5.