mobility

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August 17 2022

6 Benefits of VoIP for Small Business

jtowner@townerkc.com Blog, Cloud Communication, mobility, Unified Communication Voip

VoIP

From 2021 to 2026, the global market for VoIP (Voice over Internet Protocol) is expected to grow by nearly $20 billion. One of the main drivers of this increase is business usage, which has accelerated recently because of the COVID-19 pandemic. Many businesses let their employees work from home for the first time during the pandemic, so they had to switch to a phone solution that would let them run operations remotely while maintaining security.

Many adopted VoIP, the digital form of voice communications, and other cloud-based communications platforms to make their teams more flexible.

But for small businesses, VoIP offers far more than increased flexibility. It provides important benefits that can enhance the customer experience and drive growth. Let’s look at the main benefits of VoIP for small business so you can decide if you should modernize your company’s phone system.

1. Lower Business Phone Costs

Because VoIP sends voice data over the internet instead of relying on phone lines, your small business will see lower operational and calling costs. Businesses see about a 30 percent drop in phone bill costs when they switch to VoIP, and they can save as much as 75 percent on operating costs.

You don’t have to maintain separate networks for your data and voice, letting you consolidate your expenses.
Your business can avoid expensive landline setup fees because you don’t need to pay for a PBX (Private Branch Exchange) system, hubs, switches, telephone adaptors, and other hardware.
With a virtual number rather than one that’s connected to a physical landline telephone, you can save on both local and international calls.
With hosted VoIP, you can easily use a cloud-based communications platform that lets your employees communicate from anywhere via video conferencing or voice. With this capability, your business can save on office space.

2. High Call Quality

As long as your business has a strong internet connection and adequate bandwidth, your customers and employees will experience excellent call quality. Your business also has more control over call quality with VoIP because you can use a headset or microphone and adjust the settings to create the sound you want.

3. Advanced Call Features Without High Costs

One of the biggest benefits of VoIP for small business is functionality. VoIP and cloud-based communications technology have been evolving rapidly in recent years, so you can find a provider that offers a rich set of useful features when comparing platforms.

With a modern VoIP solution, features like call forwarding, Interactive Voice Response (IVR), call recording, analytics, auto attendant, call queuing, and integration with your other business applications are the norm rather than the exception. These tools can help you better serve your customers because you can improve call flows and gain insights into performance.

With a landline business system, you’d likely need to invest in a high-priced PBX system and pay add-ons for extra features.

4. Better Security with the Right Provider

Just as your business has access to more call features with VoIP, you also have more security tools in your toolbox. That’s why – despite the fact that both landline calling and internet-based calling have vulnerabilities – you can create a more secure system with a properly configured VoIP phone system.

With VoIP, your business can use the following tools to increase security:

End-to-end encryption to prevent eavesdropping
Endpoint security
Two-factor authentication for call apps
SPAM call blocking and tagging

To ensure top-notch security, you also want to choose a hosted phone system provider that lives up to extremely high standards regarding data center, network, and product protection.

5. Employees Can Work from Anywhere with VoIP

Another game-changing benefit of VoIP is work flexibility. Once you modernize your phone system with internet-based calling, your staff can work from anywhere. That means your organization can go fully remote or use a hybrid model, where some employees come into the office for at least part of the week.

This work-from-home option makes your business more flexible – if people can’t be in the office, whether it’s because they’re traveling, they prefer working from home, or there’s an emergency that won’t let them, operations can continue as usual when your phone system is hosted in the cloud.

But there’s more to it. Being a work-from-anywhere small business might also help you attract and retain talent – according to surveys conducted by Morning Consult and Owl Labs, 30 to 40 percent of American workers would consider leaving their job if their employer required them to work in the office full-time.

6. Digital Calls Are Just the Beginning

When your small business uses VoIP technology, you can get far more than digital voice communications. You can choose a system that includes all the important communication channels under one umbrella. A cloud-based unified communications system, or UCaaS (unified communications as a service), combines:

Voice
Video conferencing
Chat
File sharing

You can also integrate with your contact center solution, enabling your employees to provide an even better customer experience.

Empower Your Small Business with VoIP

If you’re considering switching to a modern phone system, explore the options offered by Towner.

We have the cloud communications solutions your organization needs to take advantage of all the benefits of VoIP and transition to a work-from-wherever organization, including Unified Communications, Contact Center software, and more. Even better, we make cloud migration and onboarding worry-free. Contact us to learn more.

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June 13 2022

GEN Z OR GEN REMOTE? PROS AND CONS OF NEW GRADS WORKING FROM HOME

jtowner@townerkc.com Blog, mobility remote working

COVID commencement: Year three of uncertain adventures for graduates. Pandemic-paved path ends as new alums begin their careers.

Unlike previous generations, Gen Z’s new offices might look very familiar to them. From school desks to workstations: new grads embrace remote opportunities. Screen fatigue haunts young workers as remote work becomes permanent.

How does Gen Z really feel about committing to a remote career? Are there benefits to allowing new grads to work from home? Most importantly, how can employers set up this latest generation of the workforce to thrive?

From Virtual Students To Virtual Employees

Defined as the generation born between 1997 and 2012, Gen Z is known for their digital prowess, social wokeness, and – now – for having a significant part of their young lives uprooted by COVID-19. Formative years shape Gen Z career expectations, turning 25 milestone.

While they might be the first “digital native” adults, Gen Z is ready to come out from behind their computers. In fact, only 36 percent of Gen Z prefer remote work over going into the office, compared to 62 percent of boomers and about half of Gen X and millennials. Gen Z seeks meaningful connections beyond virtual realms for career growth.

There may be a common misconception that Gen Z doesn’t want to work, but that’s not true. Instead, having lived through two formative years of a pandemic, they seek a meaningful balance between their careers and personal lives. Forty-two percent of Gen Zers would rather work for a company that gives them a sense of purpose over a company with higher pay.

If they feel they aren’t deriving fulfillment from their jobs, they won’t hesitate to seek out new opportunities; the same study found that 65 percent plan to stay for less than a year in their current position.

As the newest generation of employees enters the workforce, it’s important to recognize their unique needs and concerns, distinct from those who have come before. By 2030, Gen Z will make up a third of the U.S. labor market. As more and more Gen Zers come of age, they will be the ones defining business in the future.

Pros And Cons Of Letting New Grads Go Remote

Sixty-three percent of LinkedIn professionals indicated to Mitel that businesses should allow new grads to work remotely, sparking an interesting discussion about some of the challenges facing young employees in the modern workplace. Here are just a few of the positives and negatives raised.

Pro: They know how to navigate remote environments. Without a doubt, Gen Z is well equipped to handle virtual work. Graduating into a labor market with more remote jobs than ever before, they have a disproportionate level of experience conducting themselves in digital spaces. In school and internships, they have proven they have the self-motivation and time management skills to be trusted to complete their tasks at high levels with minimal supervision.

Con: They miss out on crucial real-world experiences. No amount of education can substitute for practical, on-the-job learning. Many roles have aspects that cannot be performed 100 percent remotely, and even those that do could benefit from in-person supervision. It’s easy for a live supervisor to catch a small mistake as it happens, but it can be very difficult to correct in-the-moment errors from a distance.

Pro: Location doesn’t matter. The proliferation of remote work means graduates aren’t limited to applying to jobs in their area, and they don’t have to worry about relocating somewhere new. This allows them to apply to a wider range of positions matching their skills and can build careers with companies that might otherwise have been out of reach.

Con: It’s difficult to build relationships remotely. One of the key challenges facing Gen Z is loneliness: Nearly one in four people under the age of 25 said they feel lonely in their jobs, and 44 percent don’t have friends in their workplaces. Traditionally, office workers spend a significant part of their days networking, but opportunities to socialize are far less spontaneous for remote employees. In remote positions, it’s much more challenging to build the mentorships so crucial to shaping fledgling careers.

Pro: Living expenses may be lower. In a challenging economy, faced with high inflation, record housing costs, and staggering student loans, remote work offers new grads the opportunity to take jobs in markets they may not otherwise be able to afford. By living with family or roommates in areas with lower costs of living and minimal commuting expenses, Gen Zers can save money while still building their careers.

Con: They may feel left behind. In any job, many junior employees may not realize they’re making mistakes, or they might feel uncomfortable asking for help. Ongoing training and support are important parts of every role, but without the solid foundation of a trusted mentor, some new hires might be unsure of what to do next or even what it looks like to succeed in their position.

How To Support New Graduates In Remote Roles

Every company wants their employees to thrive, and while there might be some challenges unique to this new generation of workers, there are many ways to support recent graduates in their careers. In a recent interview with Channel Chat Media, Daren Finney, Senior VP of Global Channels at Mitel, offered some good advice for supervisors looking to set their youngest team members up for success. Here are some of the tips he offered.

Foster important relationships early. From experienced mentors to casual work friends, building a community within your company is important for employee happiness. Finney suggests companies make it as easy as possible for new hires to interact with their peers with collaboration and communication apps with video and chat so they can seamlessly connect when they need to.
Set clear expectations – and metrics for achieving them. It’s not enough to establish key performance indicators (KPIs), noted Finney. Supervisors must also guide their trainees through the process of reaching their goals. Using hybrid work solutions with task tracking, shared workspaces, and instant messaging provide junior employees and their mentors with concrete ways to track progress and clarify responsibilities.
Provide technology to equalize experiences. In the interview, Finney pointed to his own phone as an example of a way technology has made his remote work feel more like the office. For positions relying heavily on phone calls, like remote customer service or sales, a physical IP VoIP phone identical to the ones used by their in-person colleagues helps ensure everyone feels equal.

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September 1 2020

RingCentral Video: Online Meetings For the Next Generation Of Work

jtowner@townerkc.com Blog, mobility, Unified Communication ringcentral, video, video conferencing

[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]When Apple’s FaceTime debuted in 2010, it signaled a new era of video
and online meetings communication. Very quickly, younger generations began embracing the
technology to the point that today, video chat is fast approaching text
messaging as the go-to personal communication tool for Millennials.
So when those younger generations entered the workforce in recent years,
so too did their lifestyles, dramatically impacting how each of us work. In
particular, their preference for video communication has led to a rise in the
popularity of video meetings. A 2018 Forrester research report showed that
74% of IT decision makers said they saw an increase in video conference
calls in the prior two years.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”8110″ alignment=”right” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%” img_link=”https://townerkc.com/cloud-communication-solutions/”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][heading]

BENEFITS OF ONLINE MEETINGS

[/heading][vc_column_text]In many ways, video meetings have the potential to be even more productive than in-person meetings, with built-in capabilities for
file sharing, chat, and recording, among other features, that build a stronger experience before, during, and after each meeting. The
benefits of online meetings include:[/vc_column_text][text-with-icon icon_type=”font_icon” icon=”icon-road” color=”Accent-Color”]The ability to connect
with colleagues,
partners, and
customers that simply
can’t meet in person.[/text-with-icon][text-with-icon icon_type=”font_icon” icon=”icon-plane” color=”Accent-Color”]Travel cost reductions
from moving in-person
meetings to online.[/text-with-icon][text-with-icon icon_type=”font_icon” icon=”icon-time” color=”Accent-Color”]Greater work/life
balance for workers,
who no longer need to
travel as often.[/text-with-icon][text-with-icon icon_type=”font_icon” icon=”icon-headphones” color=”Accent-Color”]Easy collaboration with
internal and external
team members via
multimedia, including
voice, video, chat,
screen sharing,
document sharing, and
more.[/text-with-icon][text-with-icon icon_type=”font_icon” icon=”icon-star” color=”Accent-Color”]Convenience:
the ability to connect
across multiple devices
anywhere in the world.[/text-with-icon][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][heading]

CHALLENGES OF ONLINE MEETINGS

[/heading][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]The challenge for many workers today, however, is finding a video meeting solution that addresses the demands of the shifting workforce. With the consumerization of IT, workers demand more than traditional communications tools can deliver. In particular, they want high-quality HD audio and video meetings that feature a simple, intuitive user interface. They also need a meeting solution that works—fast. In the RingCentral survey, 39% of respondents said they wanted a single click to join online meetings, reflecting that current solutions require downloads that frequently cause delays for attendees, which significantly hampers productivity.
Just as importantly, workers today have expressed a strong preference to have their meeting solution integrated with their other key modes of communication, namely, messaging and phone. This consolidation of communication reflects the faster pace of work today and the need to both communicate and collaborate in real time across communication modes and devices, preferably with a single click. It also reflects the need to be able to switch communication modes on the fly—from
a chat to a phone call or a chat to an online meeting—with a single click, without losing context or momentum.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”8111″ alignment=”” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%” img_link=”http://dynamic.ziftsolutions.com/ringcentral.ziftsolutions.com/file/8a9982857449d9f901744afbea9041c9.pdf”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]It also reflects the need for workers to have a single platform that stores not only conversations and documents, but context—a powerful element of the new communications experience that makes online meetings part of a rolling conversation (across voice, chat, and meetings) that builds history and knowledge. As workers move from project to project at lightning speed, unified platforms for communication ultimately store a wealth of information around topics in
understandable and easy-to-search formats that allow team members to get up to speed much more quickly than ever before. By seamlessly integrating voice, messaging, and meetings on one seamless platform, each method of[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]communication essentially becomes vastly more powerful than the sum of the parts. This sort of dexterity requires a cloud solution, which explains the rise of unified communications as a service (UCaaS) solutions in recent years. In an on-premises solution, maintaining the sophisticated integrations necessary to develop and innovate this seamless communications experience is simply too resource- and cost-intensive for modern organizations to support. It’s no wonder then that Synergy Research Group has predicted that UCaaS subscribers will grow by an average annual rate of 26% over the next five years, primarily driven by enterprise customers[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][heading subtitle=”MEET FASTER, WORK TOGETHER”]

RINGCENTRAL VIDEO:

[/heading][vc_column_text]Among current communications providers, RingCentral’s long cloud history across voice, messaging, and meetings makes us ideally suited to build a meetings solution that addresses the concerns above. RingCentral Video delivers a fast, smart, and open solution that distinctly fits today’s agile workforce. It delivers an essential video meeting experience as part of our cloud-based, integrated RingCentral Office® solution, which includes team messaging and phone capabilities.[/vc_column_text][image_with_animation image_url=”8112″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][heading][/heading][heading]

KEY FEATURES

No downloads, no waiting

Ever had that experience of clicking on a meeting link, only to find you’ve got to download something to join? Or what about waiting to start your meeting because others are having that same experience? In your busy workday, you don’t have time to wait. RingCentral Video is completely browser-based, so there are no downloads—no waiting while attendees fuss with incompatible devices and slow downloads. Just click and you’re in. RingCentral Video offers the rich, HD-quality experience you expect, including screen sharing and annotation, with no hassle.[/vc_column_text][image_with_animation image_url=”8114″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”8113″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]A clean, intuitive user interface
RingCentral Video’s clean user interface makes it simple to understand who’s speaking at any time and also has the ability for any attendee to use an avatar. Users can quickly adjust screen sizes, view participants, and chat with individual
attendees or the entire group.

One app for all your communications
RingCentral Video is part of a seamlessly unified communications experience across desktop and mobile—that includes phone, messaging, SMS, and fax as well. Because it’s one integrated communications app for phone, messaging, and video meetings, RingCentral delivers a powerful contextual experience that begins prior to your meeting and extends well beyond it.[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_icon_list color=”default” direction=”vertical” icon_size=”small” icon_style=”border”][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1598994822959-0″ header=”Pre-meeting” text=”Create recurring meetings from a message
in one click. Start and join meetings from a message. Meeting prep: agenda, content, and
discussions are shared in a messaging group. Messaging calendar integrations and
reminders” tab_id=”1598994822960-3″][vc_column_text][/vc_column_text][/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1598994823081-7″ header=”During-meeting” text=”Replace meetings chat with messaging. Auto-reminders in messaging groups for
those late to meetings. Presence set to “In Meeting” in messaging status. Assign tasks in a messaging group.” tab_id=”1598994823082-5″][vc_column_text][/vc_column_text][/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”Section” id=”1598994823137-1″ header=”Post-meeting” text=”Post meeting notes in a messaging group. Post task reminders in a messaging group.” tab_id=”1598994823138-6″][/nectar_icon_list_item][/nectar_icon_list][/vc_column][/vc_row]

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August 5 2020

Top 5 Ways to Make Work From Home Successful

jtowner@townerkc.com Blog, mobility, Technology Tips Mobility, working from home

You do not have to choose between your children or your job during this ever changing back to school season. If you or your company have not already embraced work from home or just need some tips for how to make it a better experience Towner is here to help.

Top 5 Ways to Make Work From Home Successful

5. Get Plugged in

When you can use a data cable to plug your computer directly to your home internet. This will ensure you have reliable access especially if you have other people at home fighting for Wi-Fi Signal. You may also find it helpful to designate “me time” for internet so you are not sharing bandwidth when you have an important conference call.

4. Get Connected

Towner can help deploy Unified Communications (or UC) for you in your home & connect to your desk extension. We have a solution for all our systems that will allow you to make and take calls from home but look like you are at your desk extension. You can implement as a softphone from your laptop or even from your mobile device.

Work From Home 3. Get Audio

A good noise cancelling headset will save you during conference calls at home. The noise cancelling feature will reduce the amount of background noises around you like the playing kids or barking dogs allowing your caller to hear your voice better. We work with leading headset manufacturers and can offer the best solution based on your specific needs. Our FAV includes 3 convertible wearing styles, and connectivity for use on PC, desk phones and mobile phones. It is a true multitasker! GET A QUOTE

headset

2. Get Statistics

If you are a supervisor or manager its vital to be able to MEASURE what you cannot see. With so many employees working from home you need the tools to be able to see their success. Towner can bring you live dashboards to show you statistics for your department like how many calls have they taken, how long have they been talking on the phone today, how long have they been unavailable, AND MORE!

data

1. Get In Touch

Schedule weekly video calls or conferences for your team or other employees to discuss work in progress. Many of our UC tools have these capabilities. This will keep everyone accountable even when they are in their comfy pants on the couch. Plus you can quickly access any remote working issues and get them addressed instead of having employees unable to efficiently get their work done.

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March 3 2020

Coronavirus and Your Mobility

jtowner@townerkc.com mobility coronavirus, Mobility

coronavirus

With the impending threat of a skinny work force due to the Coronavirus, businesses are looking for ways to preserve the health of their team and their clients. The mobility doesn’t just mean the ability to collaborate via video conference solutions like ZOOM, doesn’t mean that your people have accuses to work from home just like they were at the office.

To ensure that you have a truly mobile company, you need collaboration across all communication platforms. This means better unified communication through messaging, the ability to share documents easily and from any where, easy and safe teleworking, and an entire host of other collaboration connections that will keep your company producing when it gets crazy out there!

To find out more on how companies are prepping for the Coronavirus check out this New York Times :

1,000 Workers, Go Home: Companies Act to Ward Off Coronavirus

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mobility

6 Benefits of VoIP for Small Business

1. Lower Business Phone Costs

2. High Call Quality

3. Advanced Call Features Without High Costs

4. Better Security with the Right Provider

5. Employees Can Work from Anywhere with VoIP

6. Digital Calls Are Just the Beginning

Empower Your Small Business with VoIP

GEN Z OR GEN REMOTE? PROS AND CONS OF NEW GRADS WORKING FROM HOME

From Virtual Students To Virtual Employees

Pros And Cons Of Letting New Grads Go Remote

How To Support New Graduates In Remote Roles

RingCentral Video: Online Meetings For the Next Generation Of Work

BENEFITS OF ONLINE MEETINGS

CHALLENGES OF ONLINE MEETINGS

RINGCENTRAL VIDEO:

KEY FEATURES

Top 5 Ways to Make Work From Home Successful

Top 5 Ways to Make Work From Home Successful

5. Get Plugged in

4. Get Connected

2. Get Statistics

1. Get In Touch

Coronavirus and Your Mobility

1,000 Workers, Go Home: Companies Act to Ward Off Coronavirus

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