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For hospitals, customer experience may feel like a weird concept, but it’s probably more important in this industry than nearly every other type of business. Because in hospitals, the experience a customer receives can mean a world of difference.
In fact, according to a study that reviewed 14,000 in-hospital deaths, the leading cause of these deaths was directly related to communication errors—which was twice as many errors that were due to inadequate clinical skills.
Clearly, communication plays an immense role in patient outcomes in hospitals. Here are a few more ways that healthcare facilities benefit from improved communication technologies, like tablets, smartphones, cloud storage, and unified communications.