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Facial Recognition Security for Kansas City Businesses

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Abstract digital face representing AI facial recognition technology used in modern business security systems

Facial recognition isn’t science fiction anymore—it’s smart business.

If you run a company in Kansas City, your security needs to do more than just record and rewind. You need real-time alerts, intelligent identification, and a system that can actually help prevent crime—not just document it.

That’s exactly what facial recognition security systems from Towner Communications and Verkada deliver.

And if you act fast, your upgrade may even qualify for Kansas City’s Back to Business Fund.

Let’s break down the what, why, and wow of modern facial recognition tech—and how you can use it to protect your people, property, and profits.

 

What Is a Facial Recognition Security System?

At its core, facial recognition software maps facial features from images and video and compares them to a database of known faces. Today’s systems use AI and machine learning to get more accurate over time and can recognize faces from different angles, in low light, and even while wearing hats or glasses.

With Verkada’s system, we’re talking:

  • Real-time face detection and identification

  • Custom watchlists (VIPs, trespassers, terminated employees, etc.)

  • Instant alerts the moment a flagged individual is detected

  • Searchable historical footage using face filters

It’s like having a security team that never blinks.

 

Why Businesses in Kansas City Are Investing in Facial Recognition

Because theft, vandalism, and safety threats are on the rise.

According to the FBI’s 2023 crime data, property crimes are up in urban areas, and Kansas City has seen a spike in commercial burglaries and break-ins. Source

Traditional security cameras give you video after the fact. But facial recognition helps you take action while it’s happening.

Use cases we’ve implemented for clients include:

  • Schools and churches creating digital watchlists for safety

  • Warehouses tracking flagged visitors and vehicles

  • Retail and office buildings getting real-time alerts for banned individuals

It’s proactive protection—and it works.

Facial Recognition Security for Kansas City Businesses

Case Study: How a Kansas City Warehouse Cut Incidents by 65%

One of our clients, a KC-based distribution center, faced repeated issues with unauthorized after-hours entry. Traditional cameras only caught the intruders on playback—long after the damage was done.

We implemented a Verkada system with facial recognition and license plate detection. Within the first month:

  • Incident response time dropped from 30 minutes to under 5

  • Repeat trespassers were flagged automatically

  • On-site staff felt significantly safer

“The system paid for itself in peace of mind alone. And with Towner’s help, we secured grant funding to cover most of the cost.”
— Operations Director, KC Logistics Client

Facial Recognition Features in Verkada’s Security System

When you partner with Towner + Verkada, you’re not just getting “a camera.” You’re getting a secure, scalable surveillance ecosystem that includes:

  • Edge-based processing: Facial data is analyzed on the camera itself, keeping it fast and secure.

  • Privacy-first design: Data is encrypted, and access is controlled with strict permissions.

  • Smart integrations: Syncs with door access control, license plate readers, and paging systems.

  • Cloud storage with automatic backup and zero maintenance.

  • People Analytics: See heat maps of where people move throughout your space.

  • Search by face, time, appearance, or location across all sites—no rewinding needed.

Oh, and yes—it looks sleek, too.

 

Verkada security interface showing filtered search results for 'person with hoodie and laptop' using appearance-based video analytics.

Traditional Surveillance vs. Facial Recognition Security

Traditional CCTV
Real-time alerts
Searchable by face
Cloud storage
Tamper-proof data
Integration with paging
AI Features
Facial Recognition (Verkada)
Real-time alerts
Searchable by face
Cloud storage
Tamper-proof data
Integration with paging

How to Use the KC Back to Business Fund for Facial Recognition

Right now, Kansas City is offering grant money to small businesses that want to upgrade their security systems. The Back to Business Fund provides up to $10,000 for technology investments—including surveillance, access control, and safety upgrades.

We’ve helped local businesses build grant-eligible proposals that cover:

  • Facial recognition security system installation

  • Paging system integration

  • Verkada licenses and hardware

  • Employee training and onboarding

But the funds are first come, first served—and once they’re gone, they’re gone.

Why Towner Is Kansas City’s Trusted Facial Recognition Security Expert

You need a partner.

We’ve been in business since 1947, and we’ve built our reputation on custom communication and security solutions that actually solve problems—not just sell hardware.

When you work with Towner, you get:

  • A local team who knows Kansas City compliance and safety regulations

  • Personalized system design (not cookie-cutter packages)

  • Fast, professional installation

  • 24/7 support from a real human

“We’ve designed facial recognition systems for schools, retailers, and nonprofits across Kansas City. The key isn’t just tech—it’s tailoring it to how your business works.”
— Bill Shannon Lead Security Solutions Engineer, Towner Communications

And yes—we’ll even help you navigate the grant paperwork.

 

Facial Recognition Security FAQs

Let’s Put a Smarter Security System on Your Side

The future of business security is happening now—and it’s facial recognition.

If you’re ready to protect your people and property with a system that actually works (and get some help paying for it), let’s talk.

Contact Us and Let's Do This

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Cloud Security: Your First Line of Defense Against a $4.45M Problem

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Enterprise cloud security concept showing secure data protection on a mobile device, supporting Kansas City businesses

The cloud has revolutionized business—but it’s also become the new frontline for cyberattacks. IT leaders aren’t just fighting downtime; they’re battling threats that could sideline their entire organization. Welcome to the high-stakes world of enterprise cloud security, where “good enough” isn’t enough.

What Is Enterprise Cloud Security, Really?

Enterprise cloud security is your digital fortress. It’s the tactical framework, battle-tested policies, and frontline controls protecting your business’s cloud infrastructure, sensitive data, and mission-critical applications from cyber threats. Whether you’re running voice services, managing customer data, or powering operations, cloud security is your insurance against chaos.

The Key Components of Enterprise Cloud Security

  • Identity and Access Management (IAM): Fortify your access points—no one gets in without clearance.

  • Data Encryption: Make your data unreadable to bad actors, whether it’s stationary or zipping across networks.

  • Threat Detection & Monitoring: Round-the-clock surveillance, because hackers don’t punch a time clock.

  • Compliance & Governance: Stay locked in with standards like HIPAA, PCI-DSS, or GDPR—or pay the price. For more on security frameworks, check out the NIST Cybersecurity Framework, a gold standard for building resilient cloud environments.

  • Disaster Recovery & Business Continuity: Resilience on standby to recover fast when disaster strikes.

Infographic showing common cloud computing security challenges including data privacy, unauthorized access, misconfiguration, and compliance risks for businesses in Kansas City.

Why SMBs & Mid-Market Companies Should Care

Here’s the brutal truth: small and mid-sized businesses are prime targets for cybercriminals. Hackers don’t just hunt the big fish; they go after businesses that they think are underprepared.

Ransomware attacks on SMBs surged by 37% in 2024, and IBM reports the average breach now costs businesses $4.45 million.

The cost of doing nothing? Financial loss, brand damage, regulatory nightmares, and—worst of all—loss of customer trust.

Common Challenges (And How to Beat Them)

  • Lack of Internal Expertise: No CISO? No problem. That’s where Towner and Intermedia bring in the cavalry.

  • Evolving Threats: Cybercriminals are relentless. Your defenses need to be dynamic, as outlined in Gartner’s 2024 Top Cybersecurity Trends.

  • Compliance Chaos: Juggling HIPAA, PCI-DSS, and other regulations isn’t a side hustle—it’s a full-time job.

  • Shadow IT: Rogue cloud services open dangerous backdoors.

Pro Tips for IT Leaders

  • Zero Trust isn’t optional—it’s your default mindset.

  • Audit third-party integrations regularly to catch weak links.

  • Invest in Security Information and Event Management (SIEM) tools to monitor threats in real time.

  • Educate your users. Cybersecurity is a team sport.

  • Document your incident response plan. If disaster strikes, you’ll be ready.

Diagram comparing private cloud used by a single company versus public cloud shared by multiple companies, highlighting enterprise cloud security models for Kansas City businesses.

Real-World Scenario

A Midwest manufacturing firm recently dodged a ransomware attack that could have cost them hundreds of thousands in downtime and lost production. Thanks to proactive monitoring, encryption protocols, and airtight disaster recovery planning (courtesy of trusted partners), they were back up and running within hours.

How Towner + Intermedia Fortify Your Cloud

We specialize in helping organizations across Kansas City and the Midwest secure their cloud environments with battle-tested, scalable solutions. Our partnership with Intermedia means you get access to world-class cloud security backed by a local team who knows your business.

The Cloud is Fast. So Are Hackers. Stay Ahead.

Ready to lock down your cloud, safeguard your operations, and sleep better at night?

The Cloud is Fast. So Are Hackers. Here’s How to Stay Ahead.

Don’t leave your cloud exposed to risk. Let’s bulletproof your cloud security today and give your team peace of mind.
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Frequently Asked Question

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Best Access Control in Kansas City: Secure Your Business with Smart VoIP & Cloud Solutions

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Verkada intercom system installed on a wooden wall for secure business access control in Kansas City.

Kansas City’s leading organizations – from hospitals and banks to government offices and corporate headquarters – are elevating their security with advanced access control systems. “Access control” isn’t just a buzzword; it’s a mission-critical priority for local enterprises seeking to protect people, property, and data.

Why Businesses in Kansas City Need Smarter Access Control (And How It Works)

When local business leaders search for access control in Kansas City, they’re typically looking for enterprise-grade security systems that are smart, scalable, and tailored to their business environment. In high-stakes industries, controlling building access isn’t optional – it’s essential for safety, compliance, and operational efficiency.

Key Benefits of Modern Access Control:

  • Restrict Access by Person, Area & Time: Grant or deny entry based on role, department, or schedule.

  • Eliminate Physical Keys: Cloud-based credentialing with instant access revocation.

  • Real-Time Alerts & Audit Trails: Every door event is logged for security audits.

  • Remote Management: Unlock doors, issue credentials, and monitor activity from anywhere.

  • Emergency Lockdown Features: Secure all doors instantly during security threats.

Kansas City enterprises need access control systems that integrate seamlessly with other security and operational technologies. This is where Towner Communications and Verkada’s cloud-based access control stand out.

Book a Free Access Control Demo in Kansas City – Limited Availability!

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How Verkada & VoIP Create the Most Secure Access Control System in Kansas City

One cutting-edge advantage that Towner brings to businesses is the integration of Verkada’s cloud-based access control with VoIP (Voice over IP) phone systems.

How Verkada Access Control and VoIP Integration Enhances Security:

  • Intercom Calls to VoIP Desk Phones & Mobile Devices: Answer door intercom calls from any device connected to your business phone system.

  • Remote Door Release & Video Verification: Unlock doors after verifying visitors via live video feed.

  • Multi-Device Ring & Backup Call Routing: Ensure door intercom calls never go unanswered.

  • Two-Way Video and Communication: Enhance security by enabling face-to-face verification.

  • Resilient SIP-Based Integration: Functions even if the internet is down, keeping security communications operational.

With Verkada’s cloud access control, businesses in Kansas City get a seamless, unified security experience that enhances both protection and efficiency.

Who Needs Access Control in Kansas City? 4 Industries That Can’t Afford to Ignore It

Kansas City businesses that rely heavily on security should consider upgrading to smart, integrated access control. Key industries include:

  • Healthcare (Hospitals & Clinics): Control access to restricted areas, secure patient data, and comply with HIPAA regulations.

  • Finance (Banks & Data Centers): Secure sensitive data centers and prevent unauthorized entry.

  • Government & Public Sector: Ensure compliance with security mandates and manage access across multiple municipal locations.

  • Large Corporate Offices & Campuses: Manage employee and visitor access efficiently across multiple buildings.

With a VoIP-integrated access control system, businesses in these industries can enhance security while improving operational efficiency.

Verkada’s cloud-based access control dashboard displaying real-time entry logs and security controls.

Get a Custom Security Plan – Talk to Our Experts Today!

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Why Towner is the #1 Access Control Provider in Kansas City

Kansas City has no shortage of security vendors, but Towner Communications stands out with:

  • Cloud-Based Access Control: Unlike legacy providers, Towner offers future-proof security with Verkada’s cloud platform.

  • IT & Telecom Expertise: We integrate access control with VoIP, HR systems, and security cameras for a seamless experience.

  • Local Support, Enterprise-Grade Service: As a Kansas City-based business, we provide 24/7 support and hands-on service.

  • Cost-Effective Solutions: We optimize pricing and features to fit your needs without unnecessary expenses.

Towner delivers a complete, modern security solution that outperforms traditional lock-and-key providers.

Get Your Free Access Control Demo & Secure Your Kansas City Business Now

Protecting your facility has never been easier. Book a free demo today to see Verkada’s access control in action and learn how Towner can tailor a security solution for your business.

Schedule a demo now – Let’s secure your business the smart way!

Schedule A Demo Now
A person using a smartwatch to unlock a secure office door using advanced access control technology.

Frequently Asked Questions About Access Control in Kansas City

Q: What is the best access control system for businesses in Kansas City?

A: Verkada’s cloud-based access control, delivered by Towner Communications, is the top choice for Kansas City businesses. It integrates with VoIP phone systems for seamless visitor management, remote monitoring, and instant door control.

Q: Can Verkada access control integrate with our current phone system?

A: Yes! Verkada’s system integrates with VoIP solutions, allowing your team to manage door intercoms and unlock doors directly from their desk phones, softphones, or Teams apps – even remotely.

Q: Does Towner provide support after installation?

A: Absolutely. Towner Communications offers 24/7 local support, training, and system optimization to ensure your access control system runs smoothly and grows with your business.

Q: How does access control improve business security?

A: Modern access control systems restrict unauthorized entry, provide real-time alerts, and create a detailed audit trail of who accessed your building and when. This reduces security risks, protects employees, and helps businesses meet compliance standards.

Q: What industries in Kansas City need access control the most?

A: Healthcare, financial institutions, government facilities, and large corporate campuses in Kansas City benefit the most from integrated access control to safeguard data, people, and assets.

Mini Case Study: How Towner Secured a Kansas City Healthcare Facility with Verkada Access Control

Best Access Control in Kansas City: Secure Your Business with Smart VoIP & Cloud Solutions
Best Access Control in Kansas City: Secure Your Business with Smart VoIP & Cloud Solutions

Client: A leading Kansas City healthcare provider with multiple clinic locations.
Industry: Healthcare
Challenge: The client needed to secure sensitive areas such as pharmacies, exam rooms, and administrative offices while enabling fast visitor access for patients and staff. Their old keycard system lacked remote access and audit tracking.

Solution Delivered:

Towner Communications deployed Verkada’s cloud-based access control system integrated with the healthcare provider’s existing VoIP platform. This allowed their security and admin teams to:

  • Manage access for over 100 employees across 3 locations from a single dashboard
  • Remotely unlock doors and respond to visitor intercom calls via their VoIP phones
  • Generate real-time security reports and audit logs for compliance
  • Implement emergency lockdown features to instantly secure all access points when needed

Results:

  • 30% increase in operational efficiency (less time managing keys and physical badges)
  • Enhanced HIPAA compliance through detailed access logs
  • Improved security response time via VoIP-connected intercoms
  • Positive feedback from staff on the ease of remote door management

Quote from client: “Towner helped us level up our security and gave us peace of mind. The ability to manage everything from our phones has been a game changer.” – Director of Facilities

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Omnichannel Customer Service For Kansas City: 7-Step Success Guide

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Hands working on an omnichannel customer service strategy with wireframes, color palettes, and design elements for a seamless user experience.

Kansas City customers are fed up with businesses that drop the ball on service. One minute, they’re chatting with a rep; the next, they’re stuck on hold, repeating their issue from scratch. Sound familiar? If so, it’s time to fix it with omnichannel customer service.

Did you know? Businesses with omnichannel customer service retain 91% more customers than those without. Yet, many businesses struggle to integrate their communication channels effectively. This guide will show you how to:

Let’s dive into what omnichannel really means and how to put it into action.

What Is Omnichannel Customer Service?

Definition and Key Differences

Omnichannel customer service means seamlessly integrating multiple communication channels so customers can interact with your business without friction.

How it’s different from multichannel:

  • Multichannel: You offer customer support across multiple platforms, but they aren’t connected (e.g., phone support doesn’t “talk” to chat support).

  • Omnichannel: Every interaction is unified, allowing customers to start on one channel and continue on another without repeating themselves.

Example: A Kansas City-based HVAC company lets customers book an appointment online, confirm via SMS, and get live updates from a customer service rep—without needing to explain their issue twice.

Why Kansas City Businesses Should Care

Consumers in the Midwest expect fast, convenient, and personalized service just like anywhere else. Whether you’re running a retail store, a law firm, or an enterprise telecom business, failing to integrate your communication channels could mean missed sales and frustrated customers.

76% of customers prefer contacting customer service agents by phone, highlighting the importance of voice support in omnichannel customer service strategies.

The 7 Benefits of Omnichannel Customer Service

1. Boosts Customer Satisfaction

Omnichannel service leads to faster resolutions and less frustration. Businesses using omnichannel support experience a 91% higher customer retention rate.

Example: A Kansas City financial services firm reduced customer complaints by 30% by integrating their call center, email support, and chatbot services.

2. Increases Customer Retention

Consumers are 3x more likely to stick with a brand that provides seamless service. Kansas City businesses that adopt omnichannel strategies build long-term loyalty.

3. Increases Revenue & Upsells

A 15% revenue boost is common for businesses that connect sales and support. Happy, well-served customers buy more.

4. Provides Seamless Communication

Customers hate repeating themselves. An omnichannel system ensures that their history follows them across every touchpoint, making interactions smoother.

5. Improves Data Collection and Analysis

Omnichannel setups track customer interactions across platforms, providing valuable insights into behavior trends and allowing businesses to personalize offerings.

6. Gives Businesses a Competitive Edge

With Kansas City’s growing business landscape, those who adopt omnichannel strategies stay ahead. Companies offering superior customer experiences dominate market share in their industries.

7. Enhances Brand Reputation & Trust

Consistent, high-quality interactions create positive reviews and referrals, leading to stronger brand loyalty.

 

The Roadblocks: Why Some Businesses Struggle with Omnichannel

1. Lack of Technology Integration

Businesses using outdated CRMs, separate phone systems, and unlinked email/chat platforms struggle to unify customer interactions.

2. Staff Training Gaps

Employees must be trained to navigate multiple communication channels smoothly to avoid service gaps.

3. Fear of Costs & Complexity

Many small businesses believe omnichannel service requires a huge investment—but with cloud-based tools, even small teams can implement it affordably.

 

How to Implement Omnichannel Customer Service in 5 Steps

1. Identify Preferred Customer Channels

Use surveys, website analytics, and call tracking to determine where your customers prefer to engage.

2. Integrate Communication Tools & Systems

Use a unified CRM that syncs email, chat, phone, and social media into one platform.

3. Train Your Team for Seamless Interactions

Develop training programs to help employees deliver consistent experiences across all channels.

4. Automate & Streamline Where Possible

Leverage AI-powered chatbots and smart call routing to reduce wait times and improve efficiency.

5. Continuously Measure & Improve

Regularly track key metrics like response time, customer satisfaction scores, and channel effectiveness.

 

The Future of Omnichannel Customer Service in Kansas City

1. AI-Driven Customer Interactions

Kansas City businesses are already adopting AI chatbots and voice assistants to handle basic customer inquiries.

2. Hyper-Personalization

Data-driven customer interactions allow businesses to anticipate needs before the customer even asks.

3. Seamless Integrations with E-commerce & Physical Locations

More local businesses will blend online and offline customer experiences (e.g., online order pickup, instant mobile support for in-store issues).

 

Omnichannel FAQ: Everything You Need to Know

Tired of customer service headaches?

Let’s turn them into opportunities. Whether you’re struggling with disconnected systems, slow response times, or frustrated customers, we’ve got the solution. Unlock the power of omnichannel support and take your business to the next level.
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How to Stop Video Calls from Echoing: Ultimate Guide to Crystal-Clear Audio

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How to Stop Video Calls from Echoing: Ultimate Guide to Crystal-Clear Audio

Echoes in video calls are more than just an annoyance—they can ruin meetings, derail conversations, and make you sound unprofessional. Whether you’re on Zoom, Microsoft Teams, Google Meet, or another platform, audio issues can create confusion and frustration. But the good news? Fixing them is easier than you think.

This guide breaks down why video call echoes happen, how to stop them instantly, and the best long-term fixes to ensure every conversation is crystal clear.

Why Do Video Calls Echo?

Echo occurs when sound from your speakers is picked up by your microphone and loops back into the call, creating a feedback loop. Several factors contribute to this issue:

1. Speaker and Microphone Issues

  • Speaker volume too high – When speakers are too loud, the microphone picks up the output audio, creating an echo effect.

  • Microphone too close to speakers – If your microphone is positioned near your speakers, it will pick up sound directly, causing feedback.

  • Omnidirectional microphones – Some microphones pick up sound from all directions, making them more likely to catch speaker audio.

  • Low-quality or built-in microphones – Cheaper microphones often lack proper noise cancellation, increasing the chance of an echo.

2. Room Acoustics & Environment

  • Hard surfaces amplify sound – Rooms with bare walls, tile floors, and minimal furniture reflect sound waves, making echoes more pronounced.

  • Large empty spaces – Without soft furnishings to absorb sound, voices bounce around and are picked up multiple times.

  • Background noise interference – Air conditioning, keyboards, and other office noises can contribute to audio distortion and echo.

Diagram illustrating how sound waves reflect off an object, creating an echo that can contribute to audio feedback in video calls

3. Software & Device Conflicts

  • Multiple active devices in the same room – If two or more participants are on the same call using different devices, their microphones and speakers can create an echo loop.

  • Incorrect audio settings – Some devices use “stereo mix” or unoptimized input/output settings, causing unintended sound reflections.

  • Echo cancellation disabled – Many video conferencing platforms offer built-in echo cancellation, but if this feature is turned off, feedback can occur.

Now, let’s fix it.

Quick Fixes to Stop Echo Instantly

Before diving into advanced solutions, try these quick fixes to eliminate echo during video calls:

  • Lower your speaker volume – If your speakers are too loud, your microphone may pick up the sound and loop it back into the call. Reduce the volume to a comfortable level where you can still hear, but your microphone does not pick up the output.

  • Use headphones or earbuds – This is one of the most effective ways to prevent echo. Since headphones isolate the audio to your ears, they eliminate the chance of speaker-to-microphone feedback. Wireless or wired options both work well.

  • Mute yourself when not speaking – Background noise and subtle sound reflections can contribute to an echo effect. If you are not actively talking, mute your microphone to prevent unintended audio pickup.

  • Move your microphone away from your speakers – Ensure your microphone is positioned in a way that minimizes its exposure to speaker output. If using a built-in laptop microphone, try adjusting the angle or using an external mic for better control.

  • Check for multiple active devices – If multiple people in the same room are on the same call, ensure only one device has an active microphone and speaker. Otherwise, audio loops between devices can create an echo.

  • Enable Echo Cancellation – Most video conferencing platforms, such as Zoom, Microsoft Teams, and Google Meet, have built-in echo cancellation features. Check your settings and enable this option to automatically reduce feedback loops.

  • Reduce background noise – External noises such as fans, typing sounds, or distant conversations can create distortions that amplify echo. Using noise suppression features in your video conferencing app can help minimize unwanted audio interference.

If the echo continues, keep reading for long-term fixes.

How to Permanently Fix Echoing in Video Calls

For a professional, echo-free video call experience, implement these solutions.

1. Upgrade Your Audio Equipment

  • Use a headset with a built-in microphone – Isolates your voice and prevents feedback.

  • Invest in an external microphone – High-quality mics like Blue Yeti or Rode NT-USB offer superior noise cancellation.

  • Consider a dedicated speakerphone – Devices like Jabra Speak 710 are designed for echo-free calls.

2. Adjust Your Video Call Settings

Zoom:

  1. Go to Settings > Audio

  2. Enable “Suppress Persistent Background Noise” and “Suppress Intermittent Background Noise”

  3. Turn on “Echo Cancellation”

Microsoft Teams:

  1. Open Settings > Devices

  2. Select Noise Suppression: High

  3. Disable “Allow stereo mix” if available

Google Meet:

  1. Click More Options > Settings

  2. Under Audio, select a Noise-Canceling Microphone

  3. Test audio with the Echo Test feature

3. Improve Room Acoustics

If your workspace has poor acoustics, sound can bounce and create echoes. Here’s how to reduce it:

  • Add soft furnishings – Rugs, curtains, and cushions absorb sound.

  • Use acoustic panels – Foam panels help reduce sound reflections.

  • Close doors and windows – Minimizes external noise interference.

Advanced Echo Troubleshooting

If the echo persists despite adjusting your audio settings and environment, follow these advanced troubleshooting steps to pinpoint the issue and eliminate it permanently.

1. Identify the Echo Source

Before making major changes, determine where the echo is coming from. This is critical because echo issues may originate from other participants on the call, not necessarily from your setup.

Steps to Identify the Echo Source:

  • Mute participants one at a time – Ask each participant to mute themselves while others talk. If the echo stops when a specific person mutes, the issue is on their end.
  • Check your own microphone and speakers – If the echo continues after others mute, it’s likely coming from your device.
  • Switch to a different device – Try using another computer, phone, or tablet to join the call and see if the echo persists. If the issue disappears, your original device may have hardware or software conflicts.
  • Use an “Echo Test” feature – Most video conferencing platforms, such as Zoom, Microsoft Teams, and Google Meet, have built-in audio testing tools. Use these to play back your voice and detect any potential feedback.

If you determine that the echo is not caused by another participant, move on to software and hardware troubleshooting.

2. Update Audio Drivers

Outdated or corrupt audio drivers can cause conflicts that lead to echo issues, especially if your microphone and speakers are not processing sound efficiently. Keeping your drivers up to date ensures that your device properly processes and suppresses unwanted noise.

For Windows Users:

  1. Open Device Manager – Right-click the Start Menu and select Device Manager.
  2. Expand Sound, Video & Game Controllers.
  3. Right-click your audio device (e.g., Realtek High Definition Audio, USB Microphone, or external sound card).
  4. Click Update Driver and select Search automatically for drivers.
  5. Restart your computer after installation to apply changes.

Tip: If the issue persists, visit your manufacturer’s website (Dell, HP, Lenovo, etc.) and manually download the latest driver for your sound card.

For Mac Users:

  1. Go to System Preferences > Software Update.
  2. If an update is available, install it and restart your Mac.
  3. If the issue persists, reset your Mac’s PRAM/NVRAM (Hold Option + Command + P + R at startup until the Apple logo appears).

Tip: For external microphones or headsets, check the manufacturer’s website for specific Mac-compatible driver updates.

3. Reset Audio Settings

Sometimes, misconfigured audio settings can cause echo loops, especially if your input and output devices are not correctly recognized by the system. Resetting your audio settings can restore default configurations and eliminate feedback issues.

For Windows Users:

  1. Go to Control Panel > Sound > Playback & Recording Devices.
  2. Select your primary microphone and speakers and click Set as Default.
  3. Click Properties, go to the Enhancements tab, and disable all audio enhancements.
  4. Go to the Advanced tab and change the sample rate to 44100 Hz (CD Quality) or 48000 Hz (DVD Quality).
  5. Restart your computer.

Tip: If echo cancellation settings are enabled in your conferencing app, disable them and test if your system’s built-in suppression performs better.

For Mac Users:

  1. Open System Preferences > Sound.
  2. Click the Input tab and select your active microphone.
  3. Adjust input volume to a moderate level to prevent over-amplification.
  4. Under Output, ensure the correct speakers or headset are selected.
  5. Restart your Mac to apply changes.

4. Uninstall and Reinstall Your Video Conferencing Software

If your audio settings and drivers are up to date but the issue only occurs in certain apps, the problem may be with the software itself. A corrupted installation or outdated version can cause audio feedback loops.

Steps to Reinstall Zoom, Microsoft Teams, or Google Meet:

  1. Uninstall the app:
    • Windows: Open Control Panel > Programs > Uninstall a Program, select the software, and click Uninstall.
    • Mac: Drag the application to the Trash and empty it.
  2. Restart your device after uninstalling.
  3. Download the latest version from the official website.
  4. Reinstall and configure audio settings again.

Tip: Before reinstalling, clear app cache and settings (found under advanced settings in some applications) to remove any old configurations that could be causing the issue.

Final Thoughts on Troubleshooting Echo Issues

If you’ve followed these troubleshooting steps and the echo still persists, consider testing your microphone and speakers on a different network or device to rule out hardware defects. If the issue is only happening on one platform (Zoom, Teams, Meet, etc.), it’s likely a software-related problem that may require additional support from the provider.

By systematically identifying the cause, updating drivers, and resetting your audio settings, you can eliminate video call echo issues and ensure seamless, professional communication every time.

Echo Troubleshooting Flowchart

Are you using external speakers?

Switch to headphones

Is your microphone too close to your speakers?

Move it away

Are multiple devices active in the same room?

Mute/unplug one device

Is the issue coming from another participant?

Ask them to mute or adjust their settings

Check software settings for noise suppression and echo cancellation

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5 Business Phone System Mistakes You Keep Making (And How to Fix Them Fast)

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5 Business Phone System Mistakes You Keep Making (And How to Fix Them Fast)

Your business runs on communication. If your customers can’t reach you, if your team can’t collaborate, or if your system goes down, you’re losing time, money, and customers.

Yet, businesses in Kansas City make the same costly phone mistakes over and over again.

We see it all the time—companies with outdated systems, missing logins, bloated carrier bills, and zero backup plans. If you’re using business phone systems in Kansas City but haven’t reviewed your setup in years, you’re probably losing money.

Here are the five biggest phone fails businesses make—and how you can fix them before they hit your bottom line.

1. No One “Owns” the Phone System

The Mistake: Your phones work, so you assume someone is handling them. But the reality? No one is in charge.

One day, the person who kind of knew the system quits, and suddenly:

  • No one knows who to call for support.

  • No one has admin access.

  • No one even knows what you’re paying for.

Now you’re in crisis mode, wasting hours on hold with tech support trying to regain control of your own system.

The Fix:

  • Assign a “Phone Owner”—make it part of someone’s job description.
  • Keep admin credentials stored securely and updated.
  • Train a backup person so knowledge isn’t lost when employees leave.

Towner Pro Tip: Don’t have someone in-house? Outsource your phone management to a team (like Towner) that specializes in business communication solutions.

2. You’re Locked Out of Your Own System

The Mistake: Your phone system has an admin portal, but only one person has the password. And when that person leaves?

Now, no one can:

  • Make simple changes like adding users or updating voicemail

  • Adjust call routing or business hours

  • Access anything

This happens all the time. Companies lose access to their own business phone systems and scramble to regain control.

The Fix:

  • Ensure multiple people have admin credentials—not just one.
  • Store logins in a secure but accessible location.
  • Test access regularly to make sure everything still works.

Towner Pro Tip: If you’re already locked out, call us. We help businesses regain control of their systems fast.

3. No Plan for Upgrades or Replacements

The Mistake: You treat your business phone system like an old work truck—drive it ‘til it dies.

Bad idea.

Phones are mini-computers. They need updates, security patches, and replacements like any other tech. Yet, too many businesses are running 10+ year-old systems that:

  • Lack modern features like mobile integration

  • Aren’t secure against cyber threats

  • Could crash at any moment

What’s your plan when your system fails? How long can you afford to go without phones?

The Fix:

Towner Pro Tip: If your system is older than your iPhone, it’s time for an upgrade. We can help.

4. You’re Overpaying for Carrier Services

The Mistake: You’re paying multiple phone carriers (AT&T, Lumen, Broadvoice, etc.), but you have no idea what for.

We regularly see businesses:

  • Paying for unused phone lines

  • Getting overcharged for services they don’t need

  • Spending thousands on outdated plans

Most companies don’t realize how much money they’re wasting because they never audit their bills.

The Fix:

Review your phone bills every year.

Negotiate better rates. (Carriers won’t lower prices unless you ask.)

Cut unnecessary services.

Towner Pro Tip: We’ve saved businesses thousands just by auditing their bills. Want us to check yours? Call us.

“We Don’t Use Phones” (Yes, You Do.)

The Mistake: Your team uses Microsoft Teams, Zoom, or Slack, so you assume you don’t need a phone system.

Wrong.

If you have a phone number on your website, you have a phone system. And if it’s not optimized, you’re probably:

  • Overpaying for services you don’t need

  • Losing business because of poor call management

  • Missing key communication features

Your business communication isn’t just about desk phones anymore—it’s about managing all your voice and video calls efficiently.

The Fix:

  • Treat all business communication as part of your phone system.
  • Ensure your Teams/Zoom setup is cost-efficient.
  • Have a plan for managing digital communication services.

Towner Pro Tip: If you think your “phone system” is just Teams or Zoom, let’s talk. You might be overpaying—or missing out on a better solution.

Next Steps: 

Fix These Mistakes Before They Cost You

Your business phone system is a vital part of your operations. If it’s outdated, unmanaged, or costing you too much, it’s time for a change.

  • Get a system check-up. We’ll evaluate your setup and give you an action plan.

  • Request a bill audit. We’ll find savings and eliminate what you don’t need.

  • Not sure where to start? Let’s talk.

Schedule a Free Consultation with Towner

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How Visual and Audible Alerting Prevents Communication Failures in Emergencies

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Algo 8420 IP Dual-Sided Display Speaker is recommended for wall and ceiling mount, ideal for hallways.

If You Can’t Hear It or See It, Did It Even Happen?

You know that one coworker who doesn’t read emails? Or the one who tunes out intercom announcements like they’re background noise at a bad coffee shop? Yeah, that’s why visual and audible alerting systems exist. Because when communication is mission-critical—think emergency alerts, school lockdowns, or industrial safety warnings—you need both sight and sound working together.

At Towner Communications, we’ve spent over 70 years making sure businesses, schools, and hospitals in Kansas City and across the Midwest never miss an important message. Because missing an alert in these environments? Not an option.

How Visual and Audible Alerting Prevents Failures—and Why It Matters

Here’s the deal: visual and audible alerting is a fancy way of saying, “We use tech to make sure you see and hear critical messages before disaster strikes.”

And trust us, it’s necessary. According to the National Fire Protection Association (NFPA), nearly 40% of emergency communication failures happen because people simply don’t hear the alarm. Meanwhile, OSHA mandates both visual and audible alarms in workplace safety systems to prevent injuries and fatalities.

  • Visual Alerts: LED flashers, LCD scrolling messages, strobe lights—anything that screams “Look here, now!”

  • Audible Alerts: Sirens, voice paging, PA systems—because nothing says “RUN” like a blaring alarm.

  • The Combo Effect: When you combine both, response time improves by up to 75%, according to a study in the Fire Safety Journal.

Towner’s Take: If a message is worth sending, it’s worth making sure people actually receive it. That’s where we come in.

 

Algo 8410 IP Display Speaker showcasing a 15.6” HD wide-angle LCD screen, high-performance wideband speaker, and multi-color high-intensity LED flashers for visual and audible alerting in emergency communication.

Towner’s Take: If a message is worth sending, it’s worth making sure people actually receive it. That’s where we come in.

How These Alerting Systems Work: A Peek Under the Hood

Towner Communications specializes in SIP-compliant alerting solutions that integrate with existing VoIP and PA systems. Translation?

  • No clunky standalone systems.
  • No duct-taped speaker hacks.
  • Just seamless, professional alerting solutions that work.

What’s Inside a Top-Tier Alerting System?

  • LED Flashers & Strobes – Impossible to ignore, even in the loudest environments.
  • LCD Displays – Scrolls text warnings for added clarity.
  • Multicast & Zoned Paging – Because not every message needs to be heard everywhere (your CEO doesn’t need to hear about a low-stock janitorial closet).

**Want to learn more about SIP paging? Check out Towner’s **SIP Paging Solutions

 

Towner’s Take: We don’t just install hardware—we build solutions that integrate with your existing setup, so there’s no tech headache for your IT team.

 

Who Needs Visual and Audible Alerts? (Spoiler: Probably You)

At this point, you might be thinking, “Cool, but do I actually need this?” Let’s break it down.

Schools & Campuses:

  • Lockdowns, fire drills, and weather warnings should be heard in every classroom, gym, and hallway.

  • Visual alerts are key for students with hearing impairments.

  • According to the National Center for Education Statistics, over 90% of U.S. schools use some form of emergency notification system.

Read This for Extra Credit!

Hospitals & Healthcare:

  • Critical alerts (Code Blue, fire evacuation) need multi-channel communication—because one missed alert can be life or death.

  • Loudspeakers + LED strobes mean staff hears it, patients don’t panic.

  • OSHA mandates hospitals have redundant alerting methods—so visual and audible alerting isn’t just nice, it’s required.

Industrial & Manufacturing:

  • Factories are loud. The average industrial workspace exceeds 85 dB (the threshold for hearing damage, according to the CDC).

  • LED strobes + high-decibel speakers ensure workers see and hear warnings.

  • Over 2.8 million workplace injuries happen annually in the U.S. (BLS)—and many are preventable with better alerting.

Government & Municipal Buildings:

  • Multicast notifications can reach city-wide or just a single building.

  • Alerts integrate with law enforcement and first responders for faster action.

  • Public safety codes require emergency paging systems in federal buildings.

Towner’s Take: If it’s an environment where safety and communication matter (so… everywhere), these systems make a difference.

 

Towner’s Real-World Expertise: Saint Ann’s in Prairie Village, KS

How We Upgraded Saint Ann’s Alerting System

“Saint Ann’s, a private school in Kansas City, had a problem—their intercom-based announcements weren’t cutting it. Hallways were too loud, classrooms missed messages, and outdoor alerts? Forget about it.

Enter Towner Communications. We installed a SIP-based alerting system with LED flashers, voice paging, and scrolling digital displays. The result?

  • 100% alert coverage across campus.
  • Instant response to emergency notifications.
  • Clear communication without disrupting class.

Towner’s Take: Your alerting system should be as reliable as your WiFi. If it’s not, we need to talk.

 

FAQs

Visual and Audible Alerting Explained

How does Visual and Audible Alerting improve emergency communication?

Visual and Audible Alerting ensures that critical messages are seen and heard, reducing response times and preventing missed alerts in high-risk situations.

What is an audible and visual alert?

A notification system that uses sound (sirens, alarms, voice paging) and visual signals (flashing lights, digital displays, strobes) to ensure critical messages are received.

What is an audible and visual alert?

A notification system that uses sound (sirens, alarms, voice paging) and visual signals (flashing lights, digital displays, strobes) to ensure critical messages are received.

What industries benefit the most?

Schools, hospitals, factories, government buildings—anywhere safety matters.

Kansas City’s Trusted Alerting System Provider

Every second counts when delivering critical alerts. Whether it’s a manufacturing plant, hospital, or school, your messaging needs to be immediate, clear, and impossible to ignore. That’s what Towner Communications delivers. We don’t just install hardware—we design custom, fully integrated alerting systems that fit your unique environment. If your current system is outdated, unreliable, or just not cutting it, let’s talk. Serving Kansas City, Missouri, Kansas and the Central Missouri Your alerts should work when you need them most. Let’s make sure they do.
Contact Us

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Claim Your Free Yealink WH64 Hybrid Mono Headset!

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A Free Device That Works wonders!

Upgrade Your Hybrid Work Setup with the Yealink WH64 

 

Download Spec Sheet
Yealink WH64 Hybrid Mono headset with noise-canceling microphone and seamless device switching, available for free through Towner Communications' Device Promotion.

Let’s face it: your hybrid work setup deserves better than that old headset you’re rocking. Enter the Yealink WH64 Hybrid Mono headset, a game-changer in the world of business communication. And here’s the kicker—you can snag this powerhouse headset for FREE with our Device Promotion. Yep, you heard that right. Free. No strings, no catch—just crystal-clear calls and seamless multitasking coming your way.

Ready to ditch the static and elevate your workspace? Let’s dive into why this promotion is worth the hype and how you can grab yours today.

The Yealink WH64 is a Game-Changer

Hybrid work isn’t going anywhere, and neither are the demands for reliable communication tools. The Yealink WH64 Hybrid Mono headset ticks all the boxes for professionals who need to stay connected, focused, and comfortable. Here’s what makes it stand out:

  • Seamless Connectivity: Switch effortlessly between devices with hybrid capabilities that work as hard as you do.

  • Mono Design for Multitasking: Keep one ear open for the office buzz while staying locked into your calls.

  • All-Day Comfort: Lightweight and designed for long-haul wear—no more end-of-day headset headaches.

  • Crystal-Clear Audio: Noise-canceling technology ensures every call sounds like a face-to-face conversation.

  • Budget-Friendly: It’s free with our Device Promotion, saving you money while upgrading your tech game.

 

What’s the Deal with the Free Device Promotion?

Here’s the lowdown: the Yealink WH64 Hybrid Mono headset is now the featured free device in our Device Promotion. When you qualify with addition of specific Elevate licenses, this cutting-edge headset becomes your new work buddy at absolutely no cost.

But that’s not all.  When you upgrade, you’ll also first in tech features, which means you’re not just upgrading your tech—you’re making a smart financial move. Translation? More value for your business, less strain on your budget.

Why Businesses Love Yealink (and Why You Will Too)

Not convinced yet? Let’s break down why savvy businesses are choosing to upgrade and get Yealink’s most advanced headset:

  • Better Focus: Noise-canceling microphones cut through distractions so you can focus on what matters.

  • Professional Look and Feel: Sleek, modern, and designed to impress on video calls.

  • Built for Teams: Perfect for companies using platforms like Elevate for Teams

  • Longevity: Yealink products are built to last, making them a smart investment for any business.

  • Top-Notch Reviews: Rated highly by professionals who value reliability and quality in their tech tools.

Testimonials

Don’t just take our word for it. Here’s what some of our clients have to say about the WH64:

The call quality is unmatched

“The Yealink WH64 has completely transformed my workday. It’s so comfortable that I forget I’m wearing it, and the call quality is unmatched!” – Sarah T., Operations Manager

This headset just works

“Switching between my laptop and phone has never been easier. This headset just works—no hassle, no fuss.” – Mike R., IT Specialist

Yealink WH64 Hybrid Mono headset with noise-canceling microphone, free with promotion.

Get It Free NOW

The Yealink WH64 Hybrid Mono headset is a hot commodity, and “free” won’t last forever. If you’ve been waiting for the perfect excuse to upgrade your work setup, this is it.

GET YOUR FREE WH64
Yealink WH64 Hybrid Mono and Dual-Ear headsets featuring noise-canceling microphone, seamless device connectivity, and lightweight design for hybrid work environments.

FAQs: Everything You Need to Know

The Yealink WH64

Why Towner Communications?

At Towner Communications, we don’t just sell solutions—we create them. With over 75 years of experience, we’ve built a reputation for being the people you can call when you need results, not excuses. Our customers stick with us because we deliver:

  • 24/7 Local Support: Real people, ready to help whenever you need it.

  • Custom Solutions: No cookie-cutter approaches here.

  • Lightning-Fast Turnarounds: Because your business can’t afford to wait.

  • Trusted Expertise: Hundreds of certifications and decades of industry leadership.

This isn’t just about headsets. It’s about giving you the tools to communicate better, work smarter, and grow faster.

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Kansas City Security Cameras: Protect Your Business with Towner

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High-definition Verkada security camera installed at a Kansas City business.

Security Camera Installation Kansas City: Protect Your Business with Towner

Kansas City’s small businesses are grappling with an alarming rise in property crimes. For businesses in Kansas City, professional security camera installation is no longer optional—it’s essential. That’s why Towner Communications recommends Verkada

cameras, the ultimate in modern surveillance technology, to protect what matters most.

Looking for reliable security camera installation in Kansas City? Towner is your trusted local partner. And if you’re outside the city, don’t worry—our solutions extend nationwide. That’s right, Towner travels.

 

Why Security Camera Installation Matters for Kansas City Businesses

Property crimes in Kansas City are rising, and small businesses are feeling the impact. According to the Kansas City Police Department, burglary incidents have increased by over 10% in the past year, with thefts and property damage affecting thousands of local businesses. In fact, Kansas City averages over 5,000 property crimes annually, with small businesses as frequent targets.

The Costs Are More Than Financial:

A single break-in can cost a business owner thousands in repairs, stolen inventory, and downtime. For instance, a retail store in Midtown recently reported losses exceeding $15,000 after a smash-and-grab robbery. But the financial hit is just the beginning—the emotional toll on owners and employees can be overwhelming.

The Solution? Security Cameras That Work Harder:

When crime happens, having the right security measures in place isn’t just a good idea—it’s essential. Security cameras act as both a deterrent and a critical source of evidence. Studies show that visible security cameras can reduce the likelihood of a break-in by up to 60%. Furthermore, businesses equipped with advanced surveillance systems like Verkada’s AI-powered cameras report quicker resolutions to incidents due to clear video evidence and real-time alerts.

Don’t Wait Until You’re a Statistic:

Investing in a smart security system isn’t just about protecting your property—it’s about reclaiming peace of mind.

 

 

The Verkada Advantage: Smart Security Cameras That Work Harder

Towner provides professional security camera installation Kansas City businesses depend on to stay secure. But we don’t just install cameras; we deliver solutions. Verkada cameras redefine safety, combining cutting-edge technology with ease of use. Whether you’re securing a single shop or a sprawling complex, these cameras make business security smarter, faster, and more reliable.

AI-powered Verkada camera providing real-time alerts for Kansas City businesses.

Crystal-Clear Video Quality

Blurry footage? Forget it. Verkada cameras feature high-definition video (up to 4K), capturing every detail, even in low-light settings. Whether it’s a dim parking lot or a bustling store, you’ll see everything that matters.

Why It’s Important: High-quality footage increases the likelihood of criminal identification by 70%.

AI-Powered Analytics

These aren’t just cameras—they’re your digital security team. Verkada’s AI-powered analytics can distinguish between people, vehicles, and objects, cutting through the noise to focus on what matters. Real-time alerts notify you of unusual activity, while heatmaps provide insights into traffic patterns and high-risk areas in your space.

How It Works:

  • Identify loitering in restricted areas.
  • Receive alerts for unauthorized vehicle access.
  • Track suspicious behavior without the need for constant monitoring.

Real-World Impact: One Kansas City warehouse used these analytics to detect and deter loiterers before they attempted a break-in, preventing thousands of dollars in potential losses.

Cloud-Based Access

No need to be tied to a physical monitor. With Verkada’s cloud-based platform, you can access live and recorded footage from anywhere, on any device. Whether you’re traveling or managing multiple locations, the ability to stay connected ensures you’re always in control.

What This Means for You:

  • Seamlessly manage footage without bulky hardware.
  • Grant remote access to law enforcement or insurance agents in seconds.
  • Receive instant alerts on your phone for real-time events.

Scalable Solutions

Verkada cameras are designed to grow with your business. Adding new devices or locations is as easy as plug-and-play, thanks to the intuitive platform. The system integrates effortlessly with existing access control and alarm systems, making it a future-proof investment.

Key Features:

  • Easily add cameras as your business expands.
  • Centralize management across multiple properties.
  • Save costs with flexible deployment options.

Why It Matters: Kansas City businesses of all sizes benefit from scalability, whether it’s a single coffee shop or a chain of retail stores. One local franchise scaled from 3 to 15 locations with Verkada’s streamlined setup, maintaining consistent security standards every step of the way.

Business owner remotely accessing Verkada camera footage on a mobile device.

 

 

Real Stories: How Security Cameras Help Kansas City Businesses

Case Study: Midtown Retail Store—Shoplifting Reduced by 30%

A busy retail store in Midtown Kansas City was losing thousands of dollars each month to shoplifting. The losses weren’t just financial—they were affecting employee morale and customer trust. Traditional surveillance systems weren’t cutting it. That’s when the store turned to Towner Communications to install Verkada cameras.

The Results:

  • Theft Dropped by 30% in Just 3 Months: With Verkada’s high-definition video and real-time alerts, the store’s team could monitor activity closely and address suspicious behavior immediately.
  • Employee Empowerment: Staff reported feeling more secure knowing that advanced technology had their backs. As the store manager put it, “We finally feel in control. The cameras aren’t just catching thieves—they’re preventing theft altogether.”
  • Cost Savings: The store recovered thousands in potential losses within the first quarter after installation.

Key Feature Used: The system’s AI-powered analytics automatically flagged loitering in key areas, giving employees a chance to intervene before theft occurred.

Case Study: North Kansas City Warehouse—Break-Ins Eliminated

A warehouse in North Kansas City faced repeated break-ins, resulting in significant property damage and disruption to operations. The owners were frustrated and felt helpless as the costs mounted. After consulting with Towner Communications, they implemented a Verkada security system designed for comprehensive coverage and proactive alerts. With professional security camera installation in Kansas City, this warehouse stopped break-ins entirely and saved thousands in damages.

The Results:

  • Zero Incidents Post-Installation: Break-ins stopped entirely after the cameras were installed. The system’s real-time alerts gave the management team a critical advantage—they could act before incidents escalated.
  • Operational Efficiency: Warehouse staff used the cameras to monitor deliveries and secure high-value inventory, reducing internal shrinkage by 15%.
  • Peace of Mind: As the warehouse owner shared, “For the first time in years, I’m not losing sleep over security. Verkada cameras made all the difference.”

Key Feature Used: Remote access allowed management to review footage and address potential issues from anywhere, saving time and ensuring swift responses.

The Takeaway

These stories aren’t just about security—they’re about transforming how businesses operate. Verkada cameras provide more than surveillance; they deliver confidence, control, and results. Whether it’s preventing theft, improving operations, or giving owners peace of mind, these cameras are the tools Kansas City businesses need to stay ahead.

Our team specializes in professional comprehensive security camera installation Kansas City businesses depend on to protect their assets. If you’re ready to see how Verkada cameras can make a difference for your business, reach out to Towner Communications today.

Take Action: Professional Security Camera Installation for Kansas City Businesses

Don’t wait—invest in security cameras Kansas City business owners trust to stay safe and secure. With Verkada cameras and Towner, you’ll have the ultimate security solution on your side. Don’t let crime slow you down—stay one step ahead.

Get a Quote

FAQs About Security Cameras Installation for Kansas City Businesses

About The Cameras

About Towner

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Stop VoIP Cyberattacks: Your Guide to Secure Business Communications

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Towner Communications securing VoIP systems for Kansas City businesses.

The Wake-Up Call Every Business Needs

Imagine this: It’s Monday morning, and your office phones are down. No calls, no orders, no communication. Hackers have hijacked your VoIP system, and your business is losing thousands by the minute. Sound dramatic? Unfortunately, it’s not.

Cybercrime is projected to cost businesses $10.5 trillion annually in 2024, as hackers increasingly target VoIP systems for their vulnerabilities. (Source: IBM Security Report). But here’s the good news: With the right security measures, you can outsmart even the most cunning cybercriminals. Let’s dive into the top threats to your VoIP system, how to counter them, and why Kansas City businesses trust Towner Communications to keep them safe.

 

Why VoIP Security Should Be Your Top Priority

VoIP has transformed business communication by offering cost savings, scalability, and flexibility. However, its reliance on internet-based systems makes it a significant target for cybercriminals.

Did You Know?

  • Cybersecurity threats are rising, with cyberattacks increasingly targeting small and mid-sized businesses. These organizations account for 43% of all breaches. (Source: Verizon Data Breach Investigations Report).
  • Toll Fraud Is Costly: Toll fraud, a leading VoIP threat, causes global losses exceeding $40 billion annually (Source: FCC).
  • Downtime Costs Add Up: Businesses lose an average of $5,600 per minute during downtime caused by cyberattacks (Source: Gartner).

Midwest businesses, whether healthcare providers, manufacturers, or government offices, are not exempt from these risks. VoIP systems are often the backbone of operations, making them critical to protect.

Here’s why Towner is an expert in VoIP Security: With decades of experience and tailored VoIP security solutions, we proactively safeguard businesses like yours. Whether it’s stopping cyberattacks before they happen, implementing the latest encryption technologies, or providing real-time monitoring, Towner’s expertise ensures your communication systems are always one step ahead of potential threats.

The Big Three VoIP Threats (and How to Outsmart Them)

VoIP is a game-changer for businesses, but its reliance on the internet leaves it exposed to cyber threats. Let’s explore the three most common VoIP threats and how Towner keeps your business safe.

Toll Fraud: The Silent Wallet Drainer

What Is It?
Toll fraud occurs when hackers infiltrate your VoIP system to make unauthorized calls—usually to expensive international or premium-rate numbers. These charges pile up quickly, leaving your business to foot the bill.

Real-World Example:
A Jefferson City retailer learned this the hard way after losing $12,000 over a single weekend. Their VoIP system lacked critical protections, making it an easy target.

Why It Happens:
Hackers exploit default passwords, unpatched software, and open ports to gain access to your system.

How to Outsmart It:

  • Advanced Call Authentication: Towner’s solutions verify every call before it connects, blocking unauthorized usage.
  • Real-Time Monitoring: Suspicious activity triggers immediate alerts, allowing you to act before major damage is done.
  • Proactive Updates: Regular software updates ensure your system stays ahead of known vulnerabilities.

Key Takeaway:
Ignoring toll fraud risks can be costly. With Towner’s proactive solutions, you’ll never have to worry about unauthorized charges draining your resources.

 

2. Eavesdropping: Your Secrets Are Safe with Us

What Is It?
Eavesdropping happens when hackers intercept your VoIP calls, listening in on sensitive conversations. This can lead to stolen trade secrets, breached client confidentiality, and hefty regulatory fines.

Real-World Example:
A healthcare provider in St. Louis faced a $50,000 HIPAA violation fine after unencrypted VoIP calls exposed patient data. The breach not only cost them financially but also damaged their reputation.

Why It Happens:
Unencrypted VoIP traffic and weak user authentication make your calls an open book for cybercriminals.

How to Outsmart It:

  • End-to-End Encryption: Towner scrambles your calls from start to finish, ensuring they remain indecipherable to outsiders.

  • Secure Access Controls: Multi-factor authentication blocks unauthorized logins, even if passwords are compromised.

Key Takeaway:
Sensitive business data is your lifeline. Protect it with advanced encryption and access controls from Towner.

 

3. DDoS Attacks: The Communication Killer

What Is It?
Distributed Denial of Service (DDoS) attacks flood your VoIP system with fake traffic, overwhelming it to the point of failure. Your phones stop working, leaving your business disconnected during critical times.

Real-World Impact:
Imagine losing the ability to communicate with clients during your busiest season. For one Kansas City business, this led to days of downtime and thousands in lost revenue.

Why It Happens:
DDoS attacks exploit system weaknesses and lack of traffic filtering, making it easy for hackers to overload your network.

How to Outsmart It:

  • Tailored Firewalls: Towner’s firewalls are specifically designed to identify and block VoIP-related threats.
  • Redundant Systems: Backup solutions ensure your communication stays operational, even during an attack.
  • Traffic Filtering: Only legitimate traffic reaches your system, keeping your VoIP lines clear and functional.

Key Takeaway:
Downtime equals lost revenue. Towner’s advanced defenses ensure your business stays connected, no matter what.

How to Tell if Your VoIP Solution Is Secure

VoIP security isn’t just about having the latest technology; it’s about ensuring that your communication system is resilient, reliable, and ready to combat threats. If you’re unsure whether your VoIP system is up to par, here’s a detailed look at the red flags to watch for and what you can do to secure your system.

Red Flags to Watch For:

  • Outdated Systems:
    Legacy systems are particularly vulnerable because they lack modern security patches and updates. Hackers often target these systems to exploit known vulnerabilities. Ask your provider how frequently they update their software and firmware. If the answer isn’t clear or frequent enough, your system could be at risk.

  • Lack of Encryption:
    Hackers can easily intercept your calls and data if they lack encryption. End-to-end encryption safeguards sensitive conversations about finances, client data, and strategy from cybercriminals.

  • No Monitoring or Alerts:
    A secure VoIP system doesn’t just protect—it actively monitors. Real-time alerts for unusual activity, like attempted logins from unknown locations, are crucial. Without these, you’re blind to ongoing threats until it’s too late.

  • Frequent Downtime:
    Persistent downtime may not just be a technical issue—it could indicate a system under attack or one that lacks the robustness to handle modern demands. Consistent interruptions harm productivity and can signal deeper vulnerabilities.

Steps You Can Take:

    1. Request a Security Audit:
      A reputable provider should offer a detailed audit of your VoIP system’s vulnerabilities. If they hesitate, it’s time to look elsewhere.

    2. Compare Security Features:
      Ask your provider about encryption protocols, multi-factor authentication, and monitoring capabilities. Compare these features to industry standards. Towner Communications provides benchmarks to help you gauge whether your system has adequate protection.

    3. Partner with a VoIP Security Expert:
      Not all providers specialize in security. Choose a partner who prioritizes cybersecurity, stays ahead of emerging threats, and offers tailored solutions.

See if your system is secure!

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Tools That Enhance Small Business VoIP Security

Towner leverages cutting-edge tools and technologies to provide industry-leading VoIP security for Kansas City businesses. Here are the key tools that set us apart:

  • Advanced Firewalls: Protect against unauthorized access and mitigate DDoS attacks by filtering VoIP traffic through customized firewall configurations.

  • Encryption Protocols: We use Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS) to ensure voice and data transmissions remain private and tamper-proof.

  • Real-Time Monitoring Systems: Our systems continuously scan for anomalies and suspicious activity, enabling instant alerts and rapid response to potential threats.

  • Automatic Updates and Patches: Outdated software is a vulnerability. Towner’s solutions include automated updates to keep your VoIP systems secure without manual intervention.

  • VPN Integration: By routing VoIP traffic through a Virtual Private Network (VPN), we add an extra layer of security, particularly for remote workers and hybrid setups.

  • Call Authentication Tools: Advanced authentication mechanisms verify the legitimacy of call sources, preventing toll fraud and unauthorized access.

With these tools in place, Towner ensures your VoIP communications remain secure, reliable, and optimized for performance.

FAQ: Your VoIP Security Questions Answered

VoIP Security FAQ Section Towner

The Future of VoIP Security

The landscape of VoIP security is evolving rapidly, and staying ahead of potential threats requires constant innovation. Towner Communications equips Kansas City businesses with tools and strategies to confidently navigate the future of cybersecurity.

Emerging Trends Shaping VoIP Security

  • AI-Driven Security: Artificial intelligence powers predictive analytics to transform threat identification and mitigation. By analyzing patterns and anomalies in real-time, AI helps prevent breaches before they occur, ensuring your communications remain secure.

  • Zero-Trust Architectures: The “never trust, always verify” model is becoming the gold standard for security. This approach authenticates and authorizes every device, user, and connection, significantly reducing vulnerabilities.

  • Enhanced Encryption Protocols: As cyberattacks become more sophisticated, so do encryption methods. Developers are creating advanced protocols like post-quantum cryptography to safeguard data against cutting-edge threats.

  • Regulatory Compliance: Governments and industry bodies are rolling out stricter regulations to protect sensitive data. Staying compliant with these evolving standards is crucial for avoiding penalties and ensuring business continuity.

Towner’s Commitment to Your Future

At Towner, we don’t react to changes—we anticipate them. Here’s how we prepare your business for what’s next:

  • Proactive Solutions: From real-time monitoring to AI-driven tools, we implement cutting-edge technologies that adapt to the ever-changing cybersecurity landscape.
  • Tailored Strategies: Your business is unique, and so are your security needs. We provide customized plans that align with your goals and industry requirements.
  • Continuous Support: We provide 24/7 monitoring and regular system updates to keep your VoIP solutions optimized and secure.

Your VoIP system is the backbone of your business communication. Don’t wait for a breach to expose vulnerabilities. Take charge of your security now to protect your business today and prepare for the challenges of tomorrow.

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