cloud

Name: Towner Communications
Price range: $$

October 10 2024

Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

jtowner@townerkc.com Blog, Cloud Communication, Phone Systems, Unified Communication Business Communications, cloud, Cloud Communications, Collaboration, Customer Experience, Growth, Mobile, Productivity

Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

How often do you experience dropped calls?
Are remote team members struggling to stay connected?
Is your communication setup costing more than it should?
Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

What are the top benefits of switching to VoIP for small businesses?
Answer: Switching to VoIP offers multiple benefits for small businesses:

Cost Savings: VoIP can reduce communication costs by up to 40% compared to traditional phone lines, as it eliminates charges for long-distance calls and minimizes hardware costs.

Scalability: Easily add or remove phone lines as your business grows, without the hassle and expense of installing new hardware.

Advanced Features: Access features like call forwarding, voicemail-to-email, video conferencing, and integration with other collaboration tools.

Flexibility for Remote Work: Employees can stay connected from anywhere using VoIP apps on their smartphones or laptops, ensuring productivity even outside the office.

Improved Call Quality: With the right internet connection and Quality of Service (QoS) settings, VoIP can provide crystal-clear call quality, ensuring smooth communication.
How does VoIP improve remote work productivity for businesses?

Answer: VoIP is a game-changer for remote work productivity. It allows employees to make and receive calls from any location, using their smartphones or laptops as extensions of their office phone system. This flexibility keeps remote teams connected as if they were in the same room, allowing for seamless collaboration. Additionally, VoIP integrates with platforms like Microsoft Teams and Zoom, making it easy to schedule and join video calls directly from the phone system. With features like voicemail-to-email and call forwarding, important messages are never missed, and team members stay productive no matter where they are working.
Is VoIP reliable for businesses during internet outages?

Answer: While VoIP relies on an internet connection, there are ways to ensure your business remains connected even during outages. Towner offers solutions like automatic call forwarding, where calls can be routed to mobile phones if the primary internet connection fails. Additionally, backup internet options, such as 4G LTE failover, can maintain VoIP service during short-term disruptions. Many businesses also use a hybrid approach, keeping a few traditional lines as a backup. With these measures, you can minimize downtime and keep your communication lines open even in unexpected situations.
How much can my business save by switching to VoIP from traditional phone systems?

Answer: On average, small businesses can save between 30% and 50% on communication costs by switching to VoIP. Traditional phone systems often come with high fees for long-distance calls, maintenance, and on-site hardware. VoIP eliminates many of these costs, using your existing internet connection to carry calls. Moreover, features like video conferencing, voicemail-to-email, and call analytics are often included in VoIP packages, reducing the need for separate services. For example, businesses that use Towner’s VoIP solutions have reported savings of up to $1,200 per month compared to their previous setups.
What security features does VoIP offer for businesses?
Answer: Security is a top priority when it comes to VoIP, and Towner’s solutions are designed to protect your communications. Features include:

Encryption: VoIP calls are encrypted, making it difficult for unauthorized parties to intercept conversations.

Secure Data Centers: Calls are routed through secure data centers with robust access controls.

Network Monitoring: Continuous monitoring of network activity helps detect and respond to any suspicious activity, ensuring your system is always protected.

Multi-Factor Authentication (MFA): Adds an extra layer of security for accessing your VoIP system, ensuring only authorized users can manage call settings.
What is the difference between VoIP and a traditional landline?

Answer: The main difference between VoIP and traditional landlines is that VoIP uses the internet to transmit voice calls, while landlines use physical copper wires. VoIP offers greater flexibility, allowing users to make and receive calls from anywhere with an internet connection, using smartphones or computers. It also includes advanced features like call forwarding, voicemail-to-email, and video conferencing, which are typically not available with traditional landlines. Traditional landlines are limited to a fixed location, making them less suitable for remote work. In terms of cost, VoIP is generally cheaper, as it eliminates charges for long-distance calls and reduces the need for physical infrastructure.
Can VoIP integrate with Microsoft Teams and other collaboration tools?

Answer: Yes, VoIP can seamlessly integrate with collaboration tools like Microsoft Teams, Zoom, and Slack. This integration allows users to make and receive calls directly through their preferred platforms, keeping all communication in one place. For example, with Towner’s VoIP solutions, businesses can sync their phone system with Microsoft Teams, enabling employees to schedule meetings, make voice or video calls, and manage contacts from a single interface. This makes it easier for teams to collaborate without switching between multiple apps, boosting efficiency and streamlining communication.
How difficult is it to set up VoIP for a small business?

Answer: Setting up VoIP is much simpler than you might think. With Towner’s VoIP solutions, most businesses can be up and running within a few days. Our team handles the entire process, from setting up your virtual phone numbers to configuring call routing and training your staff. VoIP systems are hosted in the cloud, so there’s no need for complex hardware installations. All you need is a reliable internet connection and IP phones (or even just smartphones or computers), and you’re ready to go. We make the transition seamless, so you can focus on running your business while we handle the tech.
What industries benefit most from using VoIP?
Answer: VoIP can benefit nearly any industry, but some see particularly high advantages:

Healthcare: VoIP supports quick and secure communication between healthcare providers, improving response times and patient care.

Financial Services: Encrypted calls and secure communication tools ensure compliance with industry regulations, protecting sensitive client data.

Manufacturing: VoIP enables coordination between on-site and remote teams, ensuring smooth operations and reducing downtime.

Retail: VoIP allows for better customer support through features like automated attendants, call routing, and integration with CRM systems, improving customer satisfaction and sales.
How does VoIP handle call quality compared to traditional phone lines?

Answer: With the right setup, VoIP can match or even surpass the call quality of traditional phone lines. Towner’s VoIP solutions use Quality of Service (QoS) settings to prioritize voice traffic over other types of internet usage, reducing latency and ensuring clear calls. Modern VoIP systems also feature HD Voice, which provides a richer audio experience compared to standard landline calls. While call quality does depend on the strength of your internet connection, we ensure that your system is optimized for the best performance, offering a consistent and reliable communication experience.

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner

Wanna get nerdy with us? Sign up for our emails!

October 7 2024

Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems, Technology Tips Business Communications, cloud, Collaboration, Customer Experience, Productivity

Upgrading to affordable telecom solutions in Kansas City can be daunting, especially with concerns about costs and achieving ROI. For businesses relying on legacy systems, finding the right partner to manage these upgrades is critical.? For CFOs, CIOs, and CTOs, legacy tech like NEC and Toshiba often struggles to meet today’s business needs. But the fear of making a costly investment that doesn’t pay off is just as real.

At Towner Communications, we get it. Our approach is simple: affordable telecom solutions with quality and a proven track record guiding businesses through upgrades. Let’s break down how we do it.

The Real Cost of Avoiding Cost-Effective Telecom Solutions in Kansas City:

Keeping those old systems running might seem like a way to save money, but the numbers tell a different story. Maintaining legacy systems can cost up to 25% more annually. This is compared to updated solutions, largely due to increased maintenance needs and inefficiencies. Outdated hardware needs specialized maintenance, which becomes costly as fewer technicians are familiar with older systems. Additionally, system downtime and compatibility issues can directly impact productivity.

Businesses delaying critical telecom upgrades face operational cost increases of 20-50% due to the hidden costs of maintaining outdated infrastructure. This includes managing frequent downtime and missing opportunities to integrate modern, cost-saving technologies like AI and automation. The burden of outdated systems can ultimately be more expensive than the price of a strategic upgrade.

Story Highlight: Remember when companies like NEC and Toshiba were the backbone of business communications? Today, many businesses relying on these legacy systems are stuck with rising costs and declining support options. At Towner, we’ve guided companies from outdated systems to efficient solutions, achieving significant cost savings and better performance.

Visual comparison showing cost differences between maintaining legacy telecom systems and upgrading to modern VoIP solutions for Kansas City businesses

Why Kansas City Businesses Choose Towner for Cost-Effective Telecom Upgrades?

While many local competitors offer telecom alongside IT support, Towner remains focused on delivering top-notch telecom solutions. Unlike generalists, we’ve weathered the ups and downs of this industry and know how to optimize every dollar you spend.

Example: A Kansas City manufacturing firm saved 20% on communication costs within six months of switching to a customized VoIP. This tailored solution met their needs, reduced overhead, and made remote work seamless—far from a one-size-fits-all approach.

Federal Funding: A Hidden Opportunity to Offset Telecom Costs

Navigating federal programs like the Infrastructure Investment and Jobs Act (IIJA), which allocated $65 billion for broadband improvements, can be daunting. But it’s also a significant opportunity to reduce the cost of telecom upgrades. Towner’s expertise in helping clients tap into such funding allows businesses to upgrade without shouldering the entire financial burden themselves. This can be a game-changer for decision-makers looking for ways to make modernization projects more budget-friendly.

Did you know? In 2023, companies using federal broadband funding cut upgrade costs by up to 30% compared to those using internal budgets.

A Proven Path to ROI: Towner’s Tailored Telecom Solutions

Upgrading your telecom systems is an investment, and we’re committed to making sure you see returns. Here’s what you can expect when you partner with us:

Initial System Health Check: Towner offers a complimentary telecom evaluation to assess your current system’s health and effectiveness. This step identifies areas where you’re losing money or efficiency.
Customized Transition Plans: Forget one-size-fits-all. Our recommendations fit your needs—whether a phased approach to reduce disruption or a complete system overhaul.
Ongoing Support & Savings: Our support doesn’t end after the upgrade. We’re here 24/7 to ensure your systems run smoothly and continue delivering value.

Businesses that strategically invest in telecom upgrades often experience a 15-20% improvement in operational efficiency over three years. This aligns with Towner’s track record of delivering sustainable value.

Don’t Get Stuck in the Past: Upgrade Smarter with Towner

Telecom companies like Toshiba might have thrown in the towel, but Towner is here to help you power forward. By embracing modern solutions like VoIP and cloud-based communications, you can position your business to compete, grow, and thrive.

Our advice? Don’t wait until your outdated systems become a bottleneck. Let’s face it—2024 isn’t the year to lag behind. Schedule your free telecom and communications evaluation today to see how much you could be saving.

Let’s Future-Proof Your Communications!

Ready to take the next step? Don’t settle for telecom solutions that aren’t built to last. Contact us today to schedule a complimentary Telecom & Systems Health Check. Let Towner help you cut costs and boost efficiency, so you can focus on what matters most—growing your business.

Call Us

Wanna get nerdy with us? Sign up for our emails!

September 30 2024

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

jtowner@townerkc.com Blog, Cloud Communication, News, Phone Systems, Unified Communication Business Communications, cloud, Cloud Communications, Growth

Key Takeaways:

BroadSoft-based service providers in Kansas City may be transitioning to new platforms, affecting business communications.
Kansas City businesses should evaluate VoIP alternatives to ensure continued service and access to new features.
Towner Communications can help Kansas City businesses navigate these transitions and choose the best unified communication solutions.

BroadSoft-Based Service Providers: Navigating Changes for Kansas City Businesses

If you’re a business in Kansas City using VoIP or Unified Communications, you may have heard about recent changes involving BroadSoft-based Service Providers (SPs). As technology evolves, it’s essential to understand how these developments impact your business communications. Let’s break it down and discuss what it means for companies like yours.

What Is BroadSoft, and Why Does It Matter?

BroadSoft, now owned by Cisco, was once a leading platform for VoIP and UC. Their services were widely used by service providers (SPs) around the world. When Cisco acquired BroadSoft, it signaled changes in how some SPs deliver communication services. For Kansas City businesses relying on BroadSoft-based SPs, this shift could affect everything from service continuity to feature availability.

So, what does this mean for you, and how do you ensure your business stays connected without disruption?

What Kansas City Businesses Should Know About BroadSoft

BroadSoft and Cisco: How Changes Affect Kansas City VoIP Providers

Cisco’s acquisition of BroadSoft in 2017 meant that many BroadSoft-based service providers are now transitioning to other platforms. As Cisco integrates BroadSoft’s technologies, some service providers are moving away from the platform to avoid future uncertainty.

For Kansas City businesses, this may result in changes to the features, pricing, and support from your current service provider. It’s essential to know if your provider is staying with BroadSoft, switching to Cisco’s Webex, or moving to another VoIP system for reliable communications.

What Kansas City Businesses Need to Know About BroadSoft Service Providers

Service Continuity
If your business uses a BroadSoft-based SP, you’ll want to confirm how the provider plans to handle the transition. Are they continuing with BroadSoft, moving to Cisco’s suite of services, or adopting a completely new VoIP platform? Ensuring that there is no disruption in your service during this shift is vital for your team’s productivity.
New Platform Features
It’s crucial to determine if your provider is staying with BroadSoft, switching to Cisco’s Webex, or choosing another VoIP system for reliable communications. These upgrades could provide greater flexibility for Kansas City businesses with remote teams or multiple locations.
Long-Term Support
Depending on your SP’s decisions, long-term support could be impacted. Businesses in industries like healthcare or finance, requiring reliable communication services, must ensure their service provider is prepared for future needs.

VoIP Solutions for Kansas City: Exploring BroadSoft Alternatives

At Towner Communications, we understand that your business communications are too important to leave to chance. Although we are not a Cisco partner, we help Kansas City businesses navigate telecom changes by offering expert guidance on VoIP and unified communication solutions.

If your BroadSoft-based provider is transitioning to a new platform, or you’re exploring options, Towner Communications can help you find the best solution. We offer expert support in Kansas City, from evaluating new features to ensuring your communication system is secure and scalable.

Towner Communications: Your Next Steps Guide to VoIP Transitions

Evaluate Your Current Service Provider
If your business relies on a BroadSoft-based SP, now is the time to ask questions. What platform are they moving to? How will it impact your business? Will there be changes in pricing or features?
Explore Alternative Solutions
If you’re considering switching from your current SP, Towner Communications can guide you through the process. We’ll help you explore alternative VoIP and Unified Communications solutions that fit your business needs without disrupting your workflow.
Stay Informed
The telecom industry is constantly evolving. By staying informed, your Kansas City business can stay ahead, ensuring reliable and efficient communication systems that grow with your company.

As BroadSoft-based providers transition, Kansas City businesses must be proactive in ensuring their communication systems stay reliable. Towner Communications is here to support your transition, providing local expertise and hands-on service to help you make the best decisions for your business.

Ready to discuss your options? Get in touch with Towner today to explore how we can keep your business connected.

Wanna get nerdy with us? Sign up for our emails!

September 25 2024

What NEC Communications Customers in Kansas City Need to Know About the Intermedia Acquisition

jtowner@townerkc.com Blog, Cloud Communication, News, Unified Communication Business Communications, cloud, Customer Experience, Growth, Productivity, Towner Communications

NEC Communications Kansas City Intermedia Acquisition Impact

How the Intermedia NEC Acquisition Impacts NEC Communications in Kansas City

“Change is the only constant in life,” Heraclitus once said. And for NEC customers in Kansas City and the Midwest, that change just got a whole lot more exciting!

Intermedia, a powerhouse in cloud communications, has just announced they’re acquiring NEC’s UNIVERGE BLUE UCaaS and CCaaS operations in North America. But this isn’t just another corporate shake-up—it’s a game-changer for businesses relying on NEC’s communication tools. Let’s break down what this means for you and why Towner Communications is the best cloud communication provider for NEC customers in Kansas City to help you navigate these waters.

Why NEC Communications in Kansas City is About to Get Even Better

Across the U.S., businesses are rapidly transitioning to cloud-based communications. This shift isn’t just a passing trend; it’s a strategic move that’s critical for staying competitive in an increasingly digital marketplace. Intermedia’s acquisition of NEC’s UCaaS and CCaaS operations is a direct response to this growing demand, ensuring that businesses like yours have access to the most advanced, reliable, and flexible communication solutions available.

For NEC customers, especially those in Kansas City and the Midwest, this acquisition means enhanced services and better support. Intermedia has been NEC’s exclusive cloud communications partner since 2020, so you’re already using their robust platform—just under the NEC brand. The best part? This transition is designed to be seamless. Your current contracts, service levels, and support arrangements will remain in place, ensuring that your business operations continue without a hitch.

How Does the Intermedia NEC Acquisition Affect Kansas City Businesses?

So, what’s the timeline? The deal is expected to close by the end of September 2024 in the U.S. and Canada, with Europe following shortly after. Here’s what that means for your business:

Seamless Transition: Intermedia is dedicated to making sure there’s no disruption in service. You’ll continue to benefit from NEC-branded services you trust, but with enhanced access to Intermedia’s innovative solutions and support teams.
Stronger Network and Support: Expect more direct access to cutting-edge tools like AI-powered analytics and multi-channel archiving, all designed to make your communications smarter and more secure. Plus, Intermedia and Towner’s J.D. Power-certified 24/7 technical support ensures that help is always available when you need it most.

Why Towner Is the Best Cloud Communication Provider for NEC Customers in Kansas City and Trusted Intermedia Partner

Navigating change can be tricky, but that’s where Towner Communications comes in. As Kansas City’s trusted partner in unified communications, we’re here to make this transition as smooth as possible. With our deep expertise and local presence, we’re uniquely positioned to help you make the most of what’s to come.

Here’s how we’re going to help:

On-the-Ground Support: While Intermedia will handle the broader transition, Towner offers the local touch. Need someone who can be there, face-to-face, to answer questions or troubleshoot issues? We’ve got you covered.
Seamless Cloud Migration: Still using on-premises systems? Now might be the perfect time to consider a cloud transition. Towner can guide you through this process, ensuring a seamless move that aligns with your business goals. Intermedia’s platforms are built for agility, and we’re here to help you harness that power.
Tailored Solutions: Every business is different. That’s why Towner doesn’t do cookie-cutter solutions. We’ll work with you to tailor your communications setup to fit your specific needs—whether that’s scaling up, integrating new features, or optimizing your current systems.

Ready to Navigate the Change? Here’s How Towner Can Help

Need proof? When a Legacy Shortel Customer faced a similar transition last year, they turned to Towner. We not only ensured their migration to Intermedia was seamless, but we also optimized their setup to reduce operational costs by 20%. That’s the kind of hands-on support and expertise we bring to the table.

Change doesn’t have to be daunting, especially when you have the right partners by your side. Towner Communications is here to ensure that your business doesn’t just survive this transition—it thrives. Reach out to us today, and let’s discuss how we can help you take full advantage of this exciting new chapter.

And because we’re committed to your success, we’re offering a free consultation and communication system assessment for all NEC customers in the Kansas City area. Let’s explore how you can leverage this acquisition to elevate your business communications.

The future of your communications is bright. Let’s navigate it together.

Frequently Asked Questions About the Intermedia NEC Acquisition for Kansas City Businesses

Q1: How will the Intermedia NEC acquisition affect my NEC communication services in Kansas City?

A: The Intermedia NEC acquisition is designed to be seamless for NEC customers in Kansas City. Your existing services, contracts, and support arrangements will remain unchanged, but you’ll gain enhanced access to Intermedia’s innovative cloud communication solutions and robust support network.
Q2: Will there be any disruptions to my communication services during the transition?
Q3: What benefits can I expect from this acquisition as an NEC customer in Kansas City?

A: As an NEC customer in Kansas City, you can expect several benefits, including more direct access to cutting-edge tools like AI-powered analytics, enhanced cloud communication solutions, and 24/7 technical support from Intermedia, all designed to improve your business communications.
Q4: Is now a good time to transition from on-premises systems to cloud-based communications?

A: Absolutely. The acquisition provides an excellent opportunity to transition to cloud-based communications, especially with Intermedia’s proven platform and Towner Communications’ local expertise to guide you through the process, ensuring a smooth and efficient migration.
Q5: How can Towner Communications help my business during this transition?

A: Towner Communications is your local partner in Kansas City, offering personalized support, on-the-ground assistance, and tailored communication solutions to ensure your business not only adapts to the changes but thrives. We’re here to provide seamless migration services and ongoing support to keep your communication systems running smoothly.

Wanna get nerdy with us? Sign up for our emails!

September 23 2024

The Hidden Costs of Disparate Communication Tools: Why Kansas City Businesses Are Switching to Unified VoIP Solutions

jtowner@townerkc.com Blog, Cloud Communication, mobility, Unified Communication Business Communications, cloud, Cloud Communications, Collaboration, Growth, Productivity

Key Takeaways:

Communication Chaos? Not on Our Watch!

If you’re drowning in a sea of different communication tools, you’re not alone. Kansas City businesses like yours often struggle with the inefficiencies and headaches that come from juggling multiple platforms. We’re talking about lost productivity and unnecessary costs that can drag your business down.

Stop Bleeding Money with Disconnected Tools

Here’s the deal: running multiple communication systems can inflate your operational costs by as much as 15%. That’s a lot of cash that could be better spent elsewhere! Plus, the more tools you use, the higher your risk for costly cybersecurity breaches. Ouch.

Unified VoIP: The Secret Sauce for Kansas City Success

Imagine a world where all your communication needs are seamlessly integrated into one powerful platform. That’s the beauty of Unified VoIP Solutions from Towner Communications. We’re here to help you cut costs, boost efficiency, and secure your operations—whether you’re a local law firm, healthcare provider, or manufacturer.

Understanding the Complexity of Managing Multiple Communication Channels

Managing communication in today’s business environment is no easy feat. Many Kansas City companies, whether small businesses or multi-location enterprises, are bogged down by a tangled web of emails, instant messaging platforms, video conferencing tools, and customer support systems. This fragmentation doesn’t just hinder efficiency; it also opens the door to significant operational costs and security risks.

Why Disconnected Communication Systems Are Holding Your Business Back

Consider a typical day at a Kansas City financial institution or healthcare facility. Employees are forced to navigate a maze of different communication tools, each with its own interface, log-in requirements, and user experience. The result? Miscommunication, delayed responses, and a workforce spending more time managing tools than actually communicating.

Research shows that businesses using five or more disparate communication tools can experience up to a 25% reduction in productivity. This inefficiency is further exacerbated by the need to maintain, update, and troubleshoot multiple platforms—a burden that often falls on already overstretched IT departments.

The Financial and Operational Impact of Juggling Multiple Tools

The financial implications of this complexity are just as concerning. Each communication tool comes with its own set of licensing fees, training requirements, and support costs. For example, a Kansas City manufacturing company might find itself paying for redundant features across different platforms or struggling with the hidden costs of non-compliance with industry regulations.

But the financial burden doesn’t stop there. The increased risk of cybersecurity breaches is another major concern. Disparate systems are harder to secure, and the more tools you have, the more potential entry points exist for cybercriminals. For companies handling sensitive data, like law firms or healthcare providers, this risk is simply unacceptable.

Unified VoIP Solutions: The Game-Changer for Kansas City Businesses

This is where Unified VoIP Solutions come into play. By consolidating all communication channels into a single, cloud-based platform, Towner Communications helps businesses streamline their operations, reduce costs, and improve security. Our customized VoIP solutions are designed to fit the unique needs of Kansas City businesses, whether you’re a small business or a multi-location enterprise.

Unified communications not only simplify your workflow but also enhance mobility and scalability. Imagine a healthcare provider in Kansas City that can seamlessly switch from desktop to mobile communications, ensuring that vital information is accessible anytime, anywhere. Or a law firm that can secure client communications with robust encryption, protecting sensitive data from breaches.

How Towner Communications Simplifies and Secures Your Communication Systems

At Towner, we specialize in providing cloud-based VoIP systems that integrate seamlessly with your existing infrastructure. Our solutions offer enhanced security features, compliance with industry standards, and the flexibility to scale as your business grows. By partnering with us, Kansas City businesses can enjoy a 15% reduction in operational costs and a significant boost in productivity.

We understand the unique challenges faced by industries like healthcare, finance, and manufacturing, and we tailor our services to meet those needs. With no term contracts and a commitment to personalized service, Towner Communications is the trusted local partner for businesses looking to modernize their communication strategies.

Unified Communication Solutions: FAQs for Kansas City Businesses

Q: How can Unified VoIP solutions help my Kansas City business reduce communication costs?
Q: Are VoIP systems secure enough for financial institutions in Kansas City?
Q: What are the main advantages of switching to a cloud-based phone system for my small business?

The complexity of managing multiple communication tools is a costly and risky endeavor. But with Towner Communications’ unified VoIP solutions, Kansas City businesses can simplify their communication systems, reduce costs, and enhance security. Don’t let your communication strategy hold you back—contact Towner Communications today to learn how we can help transform your business operations.

Ready to unify your communication channels and boost efficiency?

Contact Towner Communications for a free consultation and see how our customized VoIP solutions can work for your Kansas City business.

REQUEST A QUOTE

Wanna get nerdy with us? Sign up for our emails!

September 18 2024

Zoom and Mitel Partner to Launch AI-First Hybrid Communication Solutions for Enterprises

jtowner@townerkc.com Blog, Cloud Communication, Mitel, mobility, News Business Communications, cloud, Cloud Communications, mitel, zoom

Zoom and Mitel Partner to Launch AI-First Hybrid Communication Solutions for Enterprises

Big news for businesses worldwide!

Companies using hybrid communication solutions experience up to a 20% increase in productivity, studies show. We’re excited to share that our partner Mitel has teamed up with Zoom to deliver an AI-powered hybrid communication solution for enterprises.

At Towner Communications, we know first-hand how powerful Mitel’s solutions are. This new partnership with Zoom is about to take things to the next level. Imagine seamless global collaboration, smarter integrations, and AI innovations that not only follow the future—they shape it. For our clients, this means enhanced flexibility, efficiency, and scalability—all wrapped into one powerful solution.

Key Takeaways

Zoom and Mitel Partnership: Combining Zoom’s video collaboration platform with Mitel’s telephony expertise to deliver a powerful AI-first hybrid communication solution.
Benefits for Enterprises: Enhanced flexibility, AI-driven insights, and seamless integration of voice and video tools.
Towner’s Role: As a trusted Mitel partner, Towner is here to help businesses implement this next-gen communication technology.

How Zoom and Mitel’s AI-Powered Partnership Transforms Hybrid Communication

The Zoom and Mitel partnership is more than just a collaboration—it’s a game-changer for enterprise communication. Zoom’s video platform and Mitel’s unified communications expertise combine to offer enterprises a seamless hybrid solution for voice, video, and collaboration.

Here’s how this hybrid communication solution benefits your business:

Enhanced Flexibility: Whether in the office or remote, this platform enables seamless real-time collaboration. Remote work has never felt this smooth.
AI-Driven Insights: From auto-generated meeting summaries to prioritizing calls, AI tools in this platform provide insights that allow teams to work smarter, not harder.
Unified Integration: This is where the magic happens. By merging Mitel’s telephony systems with Zoom’s video and collaboration features, you no longer need multiple systems. It’s all in one place, making communication faster, more reliable, and more efficient.

Why Enterprises Need AI-Driven Communication Solutions

AI is no longer just a “nice-to-have”—it’s becoming a must-have for businesses looking to thrive in today’s digital-first world. According to research, AI-powered communication tools improve decision-making and efficiency by up to 25%. For enterprises, that translates into faster project completion, improved collaboration, and better customer experiences.

Here’s why you should consider adopting AI-driven communication solutions:

Automated Processes: AI handles routine tasks, like note-taking and scheduling, so your teams can focus on what really matters.
Better Decision-Making: AI tools help identify key trends in conversations, making it easier to act on insights.
Improved Customer Engagement: With AI-enhanced communication systems, businesses can offer more personalized and timely responses, improving overall customer satisfaction.

Towner Communications: Your Trusted Partner for Unified Communication Solutions

At Towner, we’ve proudly partnered with Mitel for years, bringing state-of-the-art communication solutions to businesses across industries. Now, with the Zoom-Mitel partnership, we’re even more excited to help our clients implement this next-gen hybrid communication solution.

Our team is here to support you through every step of integrating AI-powered communication tools into your business. Whether enhancing remote work or streamlining customer service, we’re committed to delivering solutions tailored to your needs.

We understand that every business is unique. We work with you to tailor the Zoom-Mitel solution to your goals, keeping you ahead of the competition.

The Future of Hybrid Business Communication: What You Need to Know

The future of business communication is hybrid—and AI is driving that change. The combination of Zoom’s innovative collaboration tools and Mitel’s telephony expertise is setting a new standard for enterprise communications. It’s not just about ease; it’s about giving businesses the tools to thrive in a fast-paced, digital world.

By adopting this new AI-first hybrid solution, your enterprise will:

Streamline operations: Manage all communication channels (video, voice, messaging) from one integrated platform.
Increase productivity: AI tools help your teams collaborate more efficiently, making workflows smoother and faster.
Improve scalability: Whether a startup or an enterprise, this solution adapts to your evolving communication needs.

Ready to Take Your Communications to the Next Level?

If you’re ready to explore how Zoom and Mitel’s new AI-driven hybrid communication platform can revolutionize your business, Towner is here to help. Our expert team will guide your integration, tailor the solution to your needs, and provide ongoing support to maximize its benefits.

Contact us today to learn more about how this innovative hybrid communication solution can transform your enterprise’s operations. Together, let’s create a seamless, AI-powered communication experience for your business.

Frequently Asked Questions:

Q: How does the Zoom and Mitel partnership benefit my business?
Q: Why should enterprises invest in AI-driven communication tools?

Wanna get nerdy with us? Sign up for our emails!

September 16 2024

The Ultimate Guide to VoIP Solutions for Businesses

jtowner@townerkc.com Blog, Cloud Communication, mobility, Phone Systems, Technology Tips, Uncategorized, Unified Communication Business Communications, cloud, Cloud Communications, Growth, Productivity

Looking to transform your business communication strategy while cutting costs and boosting efficiency? VoIP (Voice over Internet Protocol) solutions are revolutionizing how businesses communicate, offering flexibility, scalability, and advanced features at a fraction of the cost of traditional phone systems. In this ultimate guide, we’ll cover everything you need to know about VoIP solutions for businesses, including how AI is enhancing VoIP capabilities for the future.

The Ultimate Guide to VoIP Solutions for Businesses

Section 1: What is VoIP? Understanding Business VoIP Solutions

VoIP, or Voice over Internet Protocol, is a technology that enables businesses to make voice calls over the internet instead of traditional phone lines. By converting voice into digital data, VoIP allows for more versatile and cost-effective communication.

How VoIP Works: Voice signals are digitized, transmitted over the internet, and converted back into audio at the destination. This process eliminates the need for separate voice and data networks.
Types of VoIP Services:
- Hosted VoIP: A third-party provider manages the VoIP infrastructure, offering scalability and low upfront costs.
- On-Premises VoIP: Managed internally, providing more control and potentially lower long-term costs.
- Unified Communications as a Service (UCaaS): A cloud-based platform that integrates VoIP with other communication tools like video conferencing, messaging, and collaboration software.

Section 2: Top Benefits of VoIP Phone Systems for Businesses

VoIP solutions offer several advantages over traditional phone systems, making them ideal for businesses looking to enhance communication and reduce costs.

Cost Savings: Lower infrastructure costs, reduced long-distance charges, and minimal maintenance.
Scalability: Easily add or remove lines and services as your business grows or changes.
Enhanced Features: Access to advanced features like call forwarding, voicemail-to-email, call analytics, video conferencing, and integration with customer relationship management (CRM) systems.
Mobility and Remote Work: VoIP allows employees to make and receive calls from anywhere, making it perfect for remote and hybrid work environments.
Improved Collaboration: VoIP integrates with tools like Microsoft Teams and Slack, streamlining communication and boosting team collaboration.
AI Integration in VoIP: AI enhances VoIP capabilities with smart call routing, speech recognition, real-time analytics, and automated customer service, improving efficiency and customer experience.

Section 3: How AI is Revolutionizing VoIP Solutions for Businesses

AI is transforming VoIP by adding intelligence to communication systems:

AI-Driven Call Routing: Directs calls to the most appropriate agent based on customer behavior and history.
Speech Analytics and Real-Time Transcription: Automatically transcribes calls and analyzes speech patterns to provide insights on customer sentiment and agent performance.
Predictive Analytics: Uses data to predict call volume, staffing needs, and customer behavior trends.
AI-Powered Voice Assistants: Automate routine tasks, like handling customer inquiries or scheduling calls.
Automated Customer Service: AI can handle simple queries or route complex issues to human agents, improving response times and customer satisfaction.

Section 4: How to Choose the Best Business VoIP Providers

Selecting the right VoIP provider is crucial for leveraging its full benefits. Here’s a guide to help you choose:

Assess Business Needs: Number of users, required features, budget, and current infrastructure.
Key Factors to Consider:
- Cost and Pricing Models: Understand the different pricing models (subscription-based, pay-as-you-go) and choose what fits your budget.
- Compatibility: Ensure the VoIP solution integrates with existing hardware and software.
- Quality of Service (QoS): Look for providers offering guaranteed uptime, high call quality, and strong customer support.
- Security: Choose a provider that offers robust encryption and secure access protocols.
- Customer Support and SLAs: Opt for providers with strong customer service reputations and clear service level agreements (SLAs).

Section 5: Step-by-Step Guide to Implementing VoIP Solutions for Businesses

Ready to switch to VoIP? Here’s how to implement it:

Evaluate Current Infrastructure: Assess internet speed, network capacity, and hardware compatibility.
Select the Right VoIP Provider: Use the criteria mentioned above.
Plan for Network Upgrades: Ensure your network can handle VoIP traffic.
Install VoIP Hardware and Software: Set up IP phones, adapters, or softphones.
Train Employees: Ensure your team knows how to use the new system effectively.
Monitor and Optimize: Regularly monitor performance and address any issues.

Section 6: Troubleshooting Common VoIP Connectivity Issues

Common VoIP problems and how to solve them:

Audio Quality Issues: Jitter, latency, and packet loss – check your internet connection, adjust QoS settings, or use a wired connection.
Connectivity Problems: Dropped calls or connection errors – optimize network settings and ensure adequate bandwidth.
Security Threats: Use strong encryption, secure access controls, and monitor for suspicious activity.
Compatibility Challenges: Ensure hardware and software are compatible with the chosen VoIP solution.

Section 7: Future Trends in VoIP Technology

AI-Powered Innovations: The future of VoIP includes AI-driven features such as automated call management, sentiment analysis, and voice bots.
5G and VoIP: The rollout of 5G networks will significantly improve VoIP quality, especially for mobile users.
Unified Communications Evolution: VoIP will continue to integrate with other communication platforms, enhancing collaboration and productivity.

Section 8: FAQs: Common Questions About VoIP for Businesses

1. What is VoIP, and how does it work?

VoIP, or Voice over Internet Protocol, is a technology that allows businesses to make voice calls over the internet instead of traditional phone lines. At Towner Communications, we help businesses transition to VoIP by converting their analog voice signals into digital data packets. These packets travel over the internet and are reassembled into audio on the receiving end, making communication more flexible and cost-effective. With VoIP, you can enjoy a range of features like video conferencing, instant messaging, and integration with other business tools, all while reducing communication costs.
2. How much does a VoIP phone system cost?

The cost of a VoIP phone system can vary depending on your business needs, the number of users, and the features you require. At Towner Communications, we offer flexible VoIP solutions starting from as low as $20 per user per month for basic plans. More comprehensive packages with advanced features like AI-driven analytics, call routing, and unified communications can range from $30 to $50 per user per month. We work with you to find the most cost-effective plan that fits your specific requirements, ensuring you only pay for what you need.
3. Is VoIP secure for businesses?

Yes, VoIP can be very secure for businesses when properly implemented. At Towner Communications, we prioritize your security by employing robust encryption protocols, secure access controls, and regular security updates to protect your communications from eavesdropping, hacking, and other threats. We also offer additional security features such as VPNs, firewall configurations, and secure data storage to ensure your business communication remains private and protected.
4. Can I use VoIP on mobile devices?

Absolutely! One of the great advantages of VoIP is its flexibility. At Towner Communications, our VoIP solutions are designed to work seamlessly across multiple devices, including mobile phones, tablets, and laptops. This means your team can make and receive calls, access voicemail, and use advanced features like video conferencing from anywhere, as long as they have an internet connection. Whether in the office, at home, or on the go, your team stays connected and productive.
5. How does AI improve VoIP performance?

AI enhances VoIP performance by adding intelligent features that improve both efficiency and user experience. At Towner Communications, our AI-driven VoIP solutions offer smart call routing, which automatically directs calls to the most appropriate person based on customer data and history. AI also powers advanced features like speech recognition for real-time transcription, predictive analytics to forecast call volumes and staffing needs, and AI-powered voice assistants that handle routine customer queries. These features not only optimize your communication processes but also provide deeper insights into customer behavior, improving overall satisfaction and operational efficiency.
Accordion Title5. How does AI improve VoIP performance?

Maximize Your Cost Savings with Towner Cost Calculator

Are you looking for ways to optimize your phone service costs? Managing essential expenses efficiently can be a daunting task. Towner’s Elevate Cloud Savings Calculator is here to simplify the process and help you save big on your cloud expenditures.

CALCULATE HERE

Wanna get nerdy with us? Sign up for our emails!

September 11 2024

Avoid Costly Downtime with Kansas City’s Best Local VoIP Support – Towner Communications

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems Business Communications, cloud, Customer Experience, mitel, Productivity

Why Kansas City Businesses Need Local VoIP Support to Avoid Costly Downtime

Downtime isn’t just frustrating—it’s costly. For CIOs, CTOs, and CFOs, service interruptions and slow vendor support can be a costly and frustrating challenge. You need a local business communications partner who provides fast, reliable support and keeps your business running smoothly. Learn why choosing the right VoIP provider in Kansas City matters and how Towner Communications delivers exceptional service.

The Frustration: Slow Vendor Support from National VoIP Providers

You’ve been there—your phone system goes down, and suddenly, your vendor is nowhere to be found. VoIP providers like DialPad, RingCentral, Zoom, or Teams often use overseas support, leading to long wait times and delayed responses. Meanwhile, your business is losing money with every minute of downtime.

Studies show 44% of businesses lose over $1 million per hour of downtime; small enterprises average $300,000 per hour. Additionally, the longer the downtime, the worse the financial hit gets (K8s Backup & Recovery).

The Desire: Fast, Reliable Local VoIP Support

What decision-makers need is a local VoIP provider who knows your business and is ready to provide immediate, hands-on support.

Here’s what you should look for:

Local VoIP Provider in Kansas City: A local partner providing 24/7 support to ensure minimal downtime and quick resolution of your communication issues.
Customized VoIP Solutions: Tailored to your specific industry needs, from healthcare and law firms to small businesses and manufacturing.
Proactive Monitoring and Maintenance: Providers who actively monitor your systems, preventing issues before they disrupt operations.

The Fear: Downtime and Service Interruptions Impacting Your Business

Service interruptions aren’t just about lost revenue—they affect your brand’s reputation, customer trust, and overall productivity. According to the Uptime Institute, the costs associated with downtime have risen by 65% over the past two years, with unexpected outages costing Fortune Global 500 companies nearly $1.5 trillion annually (K8s Backup & Recovery).

Why Local Matters: Choosing a Kansas City VoIP Provider Over Outsourced Support

When it comes to business communications, having a local partner can be a game-changer. National VoIP providers like DialPad, RingCentral, Zoom, and Teams often rely on overseas support centers, which can mean long delays, limited hands-on assistance, and a lack of personalized service.

Here’s why partnering with a local provider like Towner Communications makes all the difference:

Real-Time, Local VoIP Support: With Towner, you get immediate access to a local support team based right here in Kansas City. No more waiting on hold with overseas call centers. We’re just a phone call away, ready to solve your issues in real time.
Hands-On Assistance When You Need It: We provide on-site support when needed, ensuring faster resolution and less downtime. You won’t be waiting days for remote fixes that might not even work.
Personalized Service Tailored to Your Business: As your local VoIP provider, we’re invested in your success. Our team understands your business’s unique needs and offers proactive management and maintenance that large, outsourced providers simply can’t match.

Advantages To Getting Personalized Solutions & Service

Click Here!

How Towner Communications Can Keep Your Business Connected

At Towner Communications, we specialize in providing Hosted VoIP Solutions and Customized VoIP Services that meet the specific needs of businesses in Kansas City and beyond. Here’s how we ensure your business stays connected:

24/7 Local Support from Real People:
- Our Kansas City-based support team is available 24/7 to handle any issues immediately. No more waiting on hold or dealing with outsourced support centers.
Dedicated Account Managers Who Care:
- Your business will have a dedicated account manager who knows your system inside out and ensures prompt, efficient service.
Proactive Monitoring and Tailored Solutions:
- We use advanced monitoring tools to detect potential problems before they affect your business, and we customize our solutions to fit your unique needs, whether it’s a VoIP system for healthcare, law firms, or manufacturing.
Flexible VoIP and SIP Trunking Options:
- We provide flexible solutions, from Hosted VoIP to SIP Trunking, designed to scale with your business and integrate seamlessly with existing systems like Microsoft Teams or Salesforce.

FAQ Section: Why Choose Towner for Your Business Communication Needs?

Q: Why should I choose a local VoIP provider in Kansas City?

A: Choosing a local provider like Towner Communications ensures fast, personalized support that national providers with overseas call centers can’t match. We offer 24/7 local support, hands-on assistance, and tailored solutions to keep your business running smoothly.
Q: How much does downtime cost businesses?
Q: What are the benefits of proactive monitoring for business communications?

Conclusion: Choose Towner for Local, Responsive Support That Keeps You Ahead

Downtime is expensive and frustrating—but with the right local partner, it’s avoidable. Don’t risk your business on a vendor who can’t provide real-time, reliable support. Towner Communications is committed to being your trusted local partner, offering fast, responsive service, and customized solutions to keep your business connected and productive.

Ready for a vendor who puts you first? Contact us today for a free consultation and learn how we can help eliminate downtime and protect your bottom line.

Get in Touch:

Click below or call us at 913.780.3166 to discuss how Towner can provide the reliable, local VoIP support your business needs.

Contact Towner

Wanna get nerdy with us? Sign up for our emails!

August 30 2024

The Ultimate Guide to Modernizing Business Communications: VoIP, AI, and Beyond

jtowner@townerkc.com Blog, Cloud Communication, Contact Center, Phone Systems Business Communications, cloud, Collaboration, Customer Experience, Productivity

Business communication integration solutions Kansas City

The Ultimate Guide to Modernizing Business Communications: VoIP, AI, and Beyond

Why Your Business Needs to Modernize Its Communication Systems

Outdated communication tools are more than just an inconvenience; they can hinder your team’s efficiency, frustrate customers, and limit growth. Modernizing your business communications, whether through VoIP, AI-driven tools, or seamless integration with your CRM, is essential to staying competitive. According Expert Market, Companies with 100 employees lose an average of $420,000 per year due to miscommunication, and communication barriers could cost businesses around $37 billion annually. Towner Communications offers tailored solutions designed to help businesses in Kansas City and beyond transform their communications and thrive.

The Evolution of Business Communications: From VoIP to AI Tools

Business communication has undergone significant changes, evolving from traditional telephony to advanced VoIP solutions and cloud-based platforms. As businesses demand greater flexibility and integration, tools like VoIP offer lower costs, scalability, and the ability to seamlessly connect with existing systems.

Towner Communications takes this a step further by providing AI-powered tools that enhance customer experience and operational efficiency. Businesses are shifting towards reliable, remote communication tools and placing a greater emphasis on personalized, efficient service. Organizations with strong employee communication tools are 3.5 times more likely to achieve better business results.

Beyond VoIP: Advanced Solutions for Better Business Communications

VoIP may be the starting point for modern communications, but Towner offers much more:

Local Support and Expertise in Kansas City: Towner provides 24/7 local support, unlike providers like RingCentral or 8×8, so you always have a reliable partner when you need one.
Customized Solutions Over Generic Offerings: Towner delivers tailored solutions to fit your unique needs, from integrating phone systems with Salesforce or Microsoft Teams to advanced call routing.
Certified Professionals On-Site: Towner’s large team of certified Mitel technicians in Kansas and Missouri expertly designs and maintains your solutions.

Choosing Towner means accessing the full potential of VoIP and beyond, supported by a local, knowledgeable team.

Cutting-Edge AI Tools to Transform Customer Experience

Exceptional customer service requires more than basic tools. Towner offers advanced customer experience tools, including:

Voice Recognition and Emotion Detection: Gain insights into customer sentiment in real-time, enabling personalized responses.
AI-Powered Automation: Automate repetitive tasks, freeing up your team to focus on meaningful interactions.
Training Gamification: Make training engaging with game-like elements, enhancing skill development.
IVR (Interactive Voice Response) Creation: Design IVR systems that reduce wait times and improve first-call resolution.
Marketing on Hold: Utilize on-hold time to promote services and provide valuable information.

These tools enhance customer experience and directly contribute to increased ROI, efficiency, and revenue growth.

Seamless Integration of Business Communications with CRM and Other Tools

Integrating communication systems with tools like CRMs and collaboration platforms can be a game-changer. At Towner, we help businesses achieve seamless integration, enhancing productivity and decision-making. Effective communication drives employee engagement, helping companies outperform their competitors by 147%, according to research. Simon & Simon

We help our clients connect their phone systems with platforms like Salesforce and Microsoft Teams, making their data centralized, accessible, and actionable. This integration reduces silos and fosters a more connected organization.

Overcoming Common Challenges in Communication Modernization

Modernizing communications can be challenging, but Towner helps businesses overcome these obstacles with ease:

Legacy System Integration: We specialize in bridging the gap between old and new technologies.
Data Silos and Fragmentation: Our solutions ensure seamless data flow, breaking down silos.
Cost Management: We design scalable solutions that provide long-term value.

With Towner’s hands-on approach, your modernization journey is smooth and cost-effective.

Why Local, Personalized Telecom Support Matters for Kansas City Businesses

Having a trusted partner is crucial. Towner offers local, hands-on support 24/7, setting us apart from competitors. Our clients appreciate the personalized service that only a local provider can offer, making us more than just a service provider but a partner committed to your success.

FAQs on Modernizing Business Communications

How long does it take to transition to a new communication system?
Our process typically takes a few weeks, ensuring a smooth transition with minimal disruption.
What kind of support does Towner offer after implementation?
We provide 24/7 local support, both on-site and remote. Check out our warranty options!
Are Towner’s solutions scalable for future growth?
Absolutely. Our solutions are designed for scalability, accommodating your business’s growth and future needs.

Wanna get nerdy with us? Sign up for our emails!

August 28 2024

Your Ultimate Guide to VoIP Phone Systems in Kansas City: Reliable, Local, and Cost-Effective Solutions

jtowner@townerkc.com About Us, Cloud Communication, mobility, Phone Systems Business Communications, cloud, Productivity, Voip

Towner Voted Best VoIP Provider in Kansas City

Kansas City businesses, we hear you—communication is key, and the old-school phone lines just aren’t cutting it anymore. If you’ve ever been stuck on hold with a customer while your call drops or faced a nightmare of tangled phone cords, it’s time to upgrade. Enter VoIP: a smarter, more flexible way to keep your team talking, your customers happy, and your business running smoothly.

But not all VoIP providers are created equal, especially when it comes to local support and understanding the unique hustle of Kansas City. That’s where Towner Communications comes in. We’re not just another voice on the line; we’re your neighbors, ready to help with tailored solutions that fit your business like a glove. So let’s dive in and explore why switching to a VoIP system with a local partner like Towner is the best move for your business.

What is VoIP and How Does It Work?

Alright, let’s break it down. VoIP (that’s “Voice over Internet Protocol” if we’re getting fancy) is a way to make voice calls using your internet connection instead of those old-school copper phone lines. Think of it like this: instead of your voice traveling through a bunch of wires, it zips through the internet at lightning speed.

How Does VoIP Work?

Internet-Based Calling: VoIP takes your voice, turns it into digital signals, and shoots it over the internet. Boom—you’re connected. When you call someone with a regular phone number, VoIP translates it back to regular phone signals.
All the Bells and Whistles: VoIP isn’t just about making calls. We’re talking about features like call forwarding, voicemail to email, auto attendants, and even conference calling—everything you need, all in one sleek package.
Built to Grow: Adding or removing users? Piece of cake. VoIP scales with you, making it perfect for businesses that plan to grow (or shrink—no judgment here).

Benefits of Choosing a Local Kansas City VoIP Provider

Why go local for your VoIP provider? Simple: you get the kind of service and support that big, faceless companies can’t offer. Towner is right here in Kansas City, and we know what makes this town tick.

Local Support, Real People: No long waits or outsourced call centers. With Towner, you’re getting Kansas City experts who can show up on-site and get things done.
Tailored Solutions for KC Businesses: We understand the unique challenges and needs of Kansas City businesses, whether you’re running a tech startup or a beloved BBQ joint.
Rooted in the Community: We’re not just here to sell you something—we’re here to build long-term relationships. Supporting us means supporting a local business that’s invested in Kansas City’s success.
Customization is Key: Forget cookie-cutter solutions. We build VoIP setups that fit your business like a custom-made suit, tailored to your industry and specific needs.

Case Study: Cascade Hotel Elevates Guest Experience with Towner’s VoIP Solutions

When Cascade Hotel, a boutique hotel gem located in Kansas City’s vibrant Plaza, was gearing up for their grand opening, they knew they needed more than just plush pillows and a killer rooftop view. They needed a communication system that could match their top-tier guest experience. Enter Towner.

The Challenge:

Cascade Hotel wanted to ensure seamless communication, not just for their team but also for their guests. They needed a reliable, flexible, and modern phone system that could handle everything from front desk inquiries to room service requests and internal staff coordination—without missing a beat. And they wanted it all from a local partner who gets the unique hustle of Kansas City.

The Solution:

After some good old-fashioned Kansas City networking, Cascade Hotel partnered with Towner to implement a state-of-the-art VoIP phone system. Our team worked closely with theirs to understand their specific needs—like integrating with their property management system and setting up easy-to-use features for both staff and guests.

Here’s what we delivered:

Seamless Integration: Our VoIP system synced perfectly with Cascade’s existing hotel management software, ensuring smooth operations from guest check-in to check-out.
Custom Call Routing: We set up advanced call routing so that guests get connected to the right department fast, whether they’re ordering room service, booking a spa appointment, or calling the front desk.
Easy Management: With our user-friendly interface, the hotel staff can easily manage calls, voicemails, and internal communications, all while staying focused on what really matters—providing a stellar guest experience.

The Result:

Cascade Hotel opened its doors with a communication system as polished as its customer service. No dropped calls, no guest requests slipping through the cracks, and no headaches. Just happy guests and a happy hotel team.

Since the partnership began, Cascade Hotel has reported:

A 25% increase in staff efficiency due to streamlined communication.
An uptick in positive guest feedback mentioning the ease of reaching hotel services.
A smooth, hassle-free launch, thanks to reliable local support from Towner Communications.

Client Testimonial:

“Partnering with Towner was one of the best decisions we made. Their team handled everything seamlessly, and the VoIP system has been a game-changer for us. Our guests are happy, our staff is happy, and we’re definitely happy.” – Bob D., Cascade Hotel

FAQs About VoIP for Kansas City Businesses

What is the cost of VoIP in Kansas City?
Costs can vary depending on your needs, but the good news is VoIP usually runs cheaper than those clunky old phone systems. Contact us, and we’ll get you a quote that makes sense for your business.
How reliable is VoIP?
With a solid internet connection, VoIP is as reliable as that morning cup of coffee. Plus, with Towner’s local support team ready to help, any hiccups get fixed fast.
Can I keep my current phone number?
Absolutely! We make it easy to port your existing numbers over to our system—no headaches, no hassle.

How to Choose the Right VoIP Provider in Kansas City

Picking the right VoIP provider shouldn’t be like guessing which BBQ joint is the best in KC (though we all know the answer to that one). Here’s what to consider:

Local vs. Remote Support: When you need help, do you want to call a robot in another country, or a real person who knows where the Crossroads District is? Thought so.
Customizable Features: Make sure the provider can adapt to your needs, not the other way around.
Clear Pricing: No hidden fees or surprises. At Towner, what you see is what you get.
Real Reviews from Real People: Look at customer feedback to see who’s delivering the goods.

Partner with Towner for Your VoIP Needs

Tired of dealing with confusing phone systems and even more confusing providers? Let’s chat. At Towner Communications, we keep it simple, local, and all about what works best for you. Call us today for a free consultation or demo, and let’s build a VoIP solution that fits your business like a glove.

Contact Us Today
Give us a ring at 913.780.3166 or visit our website. We’re here to make sure your business stays connected, no matter what.

Wanna get nerdy with us? Sign up for our emails!