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How VoIP Analytics Can Transform Kansas City Businesses

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A visual representation of VoIP analytics showing call trends and marketing ROI, tailored for Kansas City businesses to optimize growth.

Are You Leaving Money on the Table?

Data drives decisions, but most businesses aren’t fully leveraging the insights hidden in their phone systems. Did you know 90% of businesses miss out on valuable customer insights because they don’t analyze their calls? (Source).

In Kansas City, businesses using VoIP analytics are uncovering growth opportunities they never knew existed. From optimizing marketing campaigns to improving customer service, VoIP analytics is a game-changer for local businesses.

What Is VoIP Analytics?

VoIP analytics is more than just a call log—it’s a powerful tool that collects and processes data from your phone system. It provides insights that can transform customer experiences, boost operational efficiency, and drive measurable growth.

A visual representation of VoIP analytics showing call trends and marketing ROI, tailored for Kansas City businesses to optimize growth.

What VoIP Analytics Tracks

  1. Call Volume: Identify your busiest hours to optimize staffing.
  2. Call Durations: Spot trends in service efficiency.
  3. Customer Keywords: Understand frequent inquiries and complaints.
  4. Marketing Campaign Performance: Track which ads generate calls.

Pro Tip: Businesses using VoIP analytics can reduce missed calls by up to 25%, leading to higher customer satisfaction (Source).

Key Benefits of VoIP Analytics for Kansas City Businesses

1. Gain Deep Customer Insights

VoIP analytics tracks keywords used during calls, helping you identify customer pain points and preferences.

Example: A Kansas City retailer discovered that customers frequently asked about delivery options, prompting them to add detailed shipping information to their website. The result? A 15% drop in call volume and a 20% increase in online orders.

2. Maximize Marketing ROI

Track which campaigns drive calls and revenue. For example, Intermedia found that businesses using call tracking improved ad targeting and achieved up to 45% higher ROI (Source).

3. Boost Operational Efficiency

Optimize staffing during peak call times and streamline workflows. Mitel highlights that VoIP systems help reduce communication costs by integrating data onto a single network (Source).

4. Make Real-Time Adjustments

Get live data to adjust your strategies instantly—whether reallocating resources or tweaking a marketing campaign.

Infographic highlighting the benefits of VoIP analytics, including customer insights and marketing ROI.

Real-World Success Stories

Success Story 1: A Kansas City Restaurant Group

  • Challenge: Frequent complaints about order accuracy during peak hours.
  • Solution: VoIP analytics revealed that 80% of calls occurred between 5 PM and 7 PM. Staff was reallocated during those hours.
  • Results: A 40% drop in complaints and higher customer satisfaction scores.

Success Story 2: A Midwest Retail Chain

  • Challenge: Poor tracking of marketing campaigns.
  • Solution: Advanced call tracking showed which ads generated calls.
  • Results: A 45% increase in ROI on advertising spend.

How to Implement VoIP Analytics

Getting started is simple:

  1. Assess Your Needs: Identify goals like improving marketing or streamlining customer service.
  2. Choose the Right Provider: Partner with experts like Towner Communications for seamless setup.
  3. Set Up Analytics Tools: Integrate VoIP analytics into your workflow.
  4. Train Your Team: Help employees use data effectively.
  5. Monitor and Optimize: Regularly review analytics for ongoing improvements.

Pro Tip: Businesses using VoIP analytics can improve employee productivity by analyzing call handling times (Source).

Marketing Case Study
Customer Retention Case Study
Missed Calls Case Study

FAQs About VoIP Analytics

Why Choose Towner Communications?

For over 75 years, Towner Communications has been empowering Kansas City businesses with innovative communication solutions.

What Sets Us Apart?

  • 24/7 local support with real people—not bots.
  • Tailored VoIP solutions for businesses of any size.
  • A proven track record of delivering measurable results.

Testimonial:
“Switching to Towner’s VoIP solutions has been transformative for our business. The analytics tools helped us reduce call wait times and improve customer satisfaction!”

Ready to Transform Your Business?

VoIP analytics isn’t just a tool; it’s a competitive edge. Start turning your phone data into actionable insights today.

Next Steps:

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Update Holiday Greeting in Elevate Admin Portal

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Update Holiday Greeting in Elevate Admin Portal

Tired of playing ‘Phone Tag’ with your holiday hours? Or worse, leaving callers in the dark when you’re off decking the halls? This guide’s got your back! Updating your holiday greeting and auto attendant settings in the Elevate Admin Portal is easier than untangling Christmas lights (and way less frustrating). Whether it’s setting festive hours, adding a new greeting, or making sure callers get the memo that you’ll be back after a cozy winter break, we’ll walk you through every step. Keep your business prepared to handle calls and keep the lines clear—even when you’re away!

Managing communication settings is simple. With the Elevate Admin Portal, making adjustments to your auto attendant, business hours, and holiday schedules is straightforward and ensures your clients stay informed. Let’s walk through some essential steps, with references to the Elevate Admin User Guide for easy guidance.

1. Accessing and Updating the Auto Attendant

  • Logging In: To get started, access the Elevate Admin Portal through Intermedia, clicking on Customer Login > For Admin.
  • Navigating Auto Attendant Settings: Go to the Auto Attendant section from the left menu. Select the main number or any additional lines that need adjustments.
  • Editing Hours of Operation: Adjust business hours by clicking on the three dots (•••) next to Working Hours. This allows you to set custom hours, for example, for summer schedules or weekend availability.

2. Configuring Greetings and Menu Options

  • Uploading New Greetings: Easily record or upload a new greeting by selecting Auto Attendant > Main Line. Click X on the current greeting to remove it, then upload your updated file.
  • Customizing Menus for Callers: Tailor the menu options (like “Press 1 for Sales”) to fit your needs. Redirect or remove each option in real-time—no extra saving needed.

3. Receptionist Group Management

  • Setting Up Receptionist Groups: For companies routing calls to a receptionist or a specific group, create or update groups by selecting Groups from the left menu. This directs calls to the right person.
  • User Assignments: Add or remove users from these groups as needed. Go to Agents > Check the Box next to the name and Add or Delete accordingly.

4. After-Hours and Holiday Routing

  • Configuring After-Hours Menus: Create a unique after-hours greeting to inform clients of expected response times or alternative contacts. Select After Hours in Auto Attendant to edit.
  • Setting Up Holidays: Navigate to Events to add holidays. You can select Add Event for dates like Thanksgiving or create a custom entry. Customize routing options to provide clients with appropriate messaging during these closures.

Holiday hours update in Elevate Admin Portal for auto attendant

5. Utilizing the Calendar View and Maintaining Accuracy

  • Holiday Visibility with Calendar View: The calendar highlights closed dates. If you notice a missing closure, add it under Events by selecting National Holiday or creating a custom event.
  • Disabling Unneeded Holidays: Sometimes, certain dates may not require closure. To remove, click Events > three dots (•••) > Disable or delete.

6. Need Assistance? Resources and Support

  • For additional help, Towner Communications offers quick guidance. Visit our website for more online training videos or reach out to our support team at service@townerkc.com.

The Elevate Admin User Guide serves as a valuable resource for these steps and more. Download it to ensure smooth communication updates across your organization, maintaining efficiency and keeping your clients in the loop.

ELEVATE ADMIN USER GUIDE

MANAGE YOUR COMMUNICATIONS LIKE A BOSS
DOWNLOAD HERE

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How Towner’s HIPAA-Compliant VoIP Solution Transformed Healthcare Communication During a Crisis

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Healthcare staff managing calls with a VoIP mobile app during a storm

When a severe storm threatened operations, a multi-location healthcare provider faced a critical communication breakdown. With doctors and patients relying on seamless coordination, their outdated phone system failed—causing missed calls, frustrated patients, and overwhelmed staff. But Towner’s HIPAA-compliant VoIP solution, integrated with advanced call-routing AI, turned the crisis into a communication success story.

The Problem: An Overloaded System and Disconnected Staff

As storm-related power outages began affecting the area, the healthcare facility’s traditional phone system couldn’t keep up:

  • The system dropped or misrouted calls, leaving critical inquiries unanswered.
  • Staff coordination suffered as calls between doctors, nurses, and admin teams failed to connect.
  • Patients waited in long lines with no way to bypass the overloaded system.

One staff member described it as:
“Patients waited, doctors called in from remote locations, and voicemails piled up—our system couldn’t handle it.”

The Solution: Smart Call Handling with Towner’s VoIP Portal

Towner’s VoIP for healthcare providers delivered a robust communication system with features built for emergencies and daily operations:

  1. Predictive Maintenance & Call Rerouting

    • The system detected network issues before they disrupted service, automatically rerouting calls to mobile devices or backup lines.
    • Staff received real-time alerts to switch to alternative networks, ensuring uninterrupted care.

  2. AI-Powered Call Routing & Sentiment Detection

    • The system routed calls based on caller ID and urgency, bypassing automated menus for high-priority patients.
    • Sentiment analysis tools flagged frustrated callers, allowing staff to address concerns before they escalated.

  3. HIPAA-Compliant Voicemail to Email Integration

    • Doctors working remotely received AI-transcribed voicemails via email, speeding up response times.
    • The VoIP app allowed healthcare workers to answer calls and manage workflows on the go, even during the storm.

  4. Telemedicine-Ready Infrastructure

    • With VoIP integrated into telehealth services, doctors seamlessly switched between in-person and virtual care—reducing patient disruptions.

The Results: Faster Response Times, Happier Patients

Towner’s HIPAA-compliant VoIP solution delivered measurable improvements:

  • 35% faster response times for patient inquiries.
  • 50% fewer missed calls, even during peak hours.
  • Improved patient satisfaction and reduced administrative burden through AI-powered workflows.

The facility’s operations manager summed it up:
“Towner’s VoIP system saved us during the storm, and we’ve benefited every day since. Patients receive the care they need, staff feel less stressed, and we’re ready for whatever comes next.”

Powerful Supporting Stats:

  • 80% of healthcare interactions will involve AI-powered communication by 2026, demonstrating the importance of integrating VoIP systems with smart technologies​
    ADS Software
  • VoIP for healthcare can cut operational costs by 12% annually, making it an essential part of modern medical facilities​
    www.top10.com
  • Telemedicine services are projected to grow by 17% annually, driving demand for integrated, secure VoIP systems​
    Grind Succes

Future-Proof Your Healthcare Communication

Don’t let outdated systems hold you back—experience the power of Towner’s HIPAA-compliant VoIP solution and see the difference it makes in patient care and staff coordination.
Request A Demo

FAQ: VoIP Solutions for Healthcare Providers

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Smart VoIP Solutions for Small Businesses: Save Big, Stay Connected

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Towner Communications offers VoIP solutions that help small businesses save up to 40% on communication costs while staying connected, remote or on-site.

VoIP solutions for small businesses are more than just a modern communication tool—they’re a game changer. By switching to VoIP, small businesses can cut costs, enhance remote work capabilities, and improve overall team productivity.

The Secret to Cutting Communication Costs by 40%? It’s Simpler Than You Think.

Remote work isn’t going anywhere. A recent Gartner study found that 70% of small and medium-sized businesses (SMBs) have embraced cloud communication solutions. And those who haven’t? They’re already lagging behind. Why? Because streamlined communication isn’t just about keeping the lights on—it’s about thriving, no matter where your team is based. At Towner Communications, we’re all about giving you the tools you need to make that happen, without the headaches or high costs.

Why Communication Solutions Matter for SMBs

The right communication tools can make or break your day-to-day. Imagine this: a client tries to reach you, but your phone system is clunky, outdated, and drops calls like it’s 1999. You lose business—end of story. That’s where VoIP (Voice over Internet Protocol) solutions come in, and it’s why SMBs are turning to Towner to level up their communication game.

Here’s what you get when you go VoIP with Towner:

  • Scalability: Growing fast? No problem. With Towner’s VoIP solutions, adding new lines is as easy as adding a new app to your phone.
  • Remote-Ready: Whether your team is in Kansas City or spread across the Midwest, our cloud-based tools keep everyone connected, no matter the location.
  • Cost-Effective: Save up to 40% on communication costs without sacrificing quality. It’s like trading in your old car for a sleek, new electric—without the sticker shock.

Forbes reports that small businesses can reduce communication costs by up to 40% by switching to VoIP systems over traditional phone lines. That’s more money back in your pocket—and more flexibility for your business.

Tailored Solutions for Your Industry

We get it. No two businesses are the same, and neither are their communication needs. That’s why Towner’s solutions are designed with flexibility in mind—because what works for a manufacturing plant doesn’t always work for a healthcare facility.

  • Healthcare: When lives are on the line, every second counts. Towner’s solutions make sure internal coordination is seamless, so you’re never left scrambling to connect with the right people. When a local healthcare facility switched to Towner’s VoIP, they reduced missed internal calls by 20%—meaning faster coordination during critical moments.
  • Manufacturing: Keep production lines moving with a system that bridges your on-site and off-site teams. Say goodbye to downtime and hello to smooth operations. One Kansas City-based manufacturing client cut communication delays by 15% after switching to Towner’s cloud-based system.
  • Financial Services: Security is your top priority, and it’s ours too. Our encrypted communication tools keep sensitive info safe, without the hassle of complex setups. A report from Statista indicates that industries with strict regulations, like finance and healthcare, are adopting secure cloud communication solutions faster than ever.

Why Towner? We’ve Got the Edge

Towner isn’t just another provider. We’re your partner in making tech work for you—not the other way around. Here’s what sets us apart:

  • 24-Hour Local Support: Got a problem at 2 AM? We’ll pick up the phone. No bots, no automated responses—just real people ready to help. It’s like having a tech-savvy neighbor, but one who doesn’t mind midnight calls.
  • Speedy Service: Time is money, right? We resolve issues fast, so you can get back to doing what you do best. No waiting around for days to fix a simple issue.
  • Decades of Experience: When it comes to telecom, we’ve seen it all. Our solutions are built on a foundation of expertise, designed to grow with your business. We’re not just selling you a product; we’re offering a partnership that evolves with you.

The Benefits of Switching to VoIP Solutions with Towner

Let’s talk benefits. Here’s what you can expect when you make the switch:

  • Crystal-Clear Calls: Tired of shouting, “Can you hear me now?” into your phone? Our VoIP systems deliver the kind of call quality that makes you forget it’s internet-based.
  • Integrate with What You’ve Got: Already using Microsoft Teams or other popular platforms? Towner’s solutions plug right in, making the transition seamless.
  • Future-Proof Your Setup: Technology changes fast, but you don’t have to play catch-up. We keep your system up-to-date, so you’re always ahead of the curve. A 2024 report from Deloitte found that 80% of SMBs who switched to cloud-based communication tools saw improved team productivity.

By the Numbers: Why VoIP is the Future of Business Communication

  • 80% of SMBs who switched to VoIP saw a productivity boost. (Deloitte, 2024)
  • 40% savings on communication costs by replacing traditional lines with VoIP. (Forbes)
  • 30% faster resolution times reported by businesses that rely on cloud-based communication for remote teams.

Is Your Communication System Holding You Back?

Not sure if VoIP is right for you? Take this quick quiz:

  • How often do you experience dropped calls?
  • Are remote team members struggling to stay connected?
  • Is your communication setup costing more than it should?
  • Do you need 24/7 support without the runaround?

If you answered “yes” to any of these, it’s time to upgrade with Towner.

FAQ

Ready for a Communications Upgrade? Let’s Talk

Why settle for outdated tech when you can get a solution that grows with you? Towner Communications is here to make it easy. For a limited time, schedule your free 30-minute VoIP Strategy Session with us, and we’ll show you just how simple it can be to connect your team and clients—no jargon, just results. Get in on the communication revolution with Towner. Let’s boost your business with the right tools, right now. Contact us today!

Contact Towner

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Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

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Upgrade Without the Sticker Shock: How Towner Helps Companies Achieve Affordable Telecom Transitions

Upgrading to affordable telecom solutions in Kansas City can be daunting, especially with concerns about costs and achieving ROI. For businesses relying on legacy systems, finding the right partner to manage these upgrades is critical.? For CFOs, CIOs, and CTOs, legacy tech like NEC and Toshiba often struggles to meet today’s business needs. But the fear of making a costly investment that doesn’t pay off is just as real.

At Towner Communications, we get it. Our approach is simple: affordable telecom solutions with quality and a proven track record guiding businesses through upgrades. Let’s break down how we do it.

The Real Cost of Avoiding Cost-Effective Telecom Solutions in Kansas City:

Keeping those old systems running might seem like a way to save money, but the numbers tell a different story. Maintaining legacy systems can cost up to 25% more annually. This is compared to updated solutions, largely due to increased maintenance needs and inefficiencies. Outdated hardware needs specialized maintenance, which becomes costly as fewer technicians are familiar with older systems. Additionally, system downtime and compatibility issues can directly impact productivity.

Businesses delaying critical telecom upgrades face operational cost increases of 20-50% due to the hidden costs of maintaining outdated infrastructure. This includes managing frequent downtime and missing opportunities to integrate modern, cost-saving technologies like AI and automation. The burden of outdated systems can ultimately be more expensive than the price of a strategic upgrade.

Story Highlight: Remember when companies like NEC and Toshiba were the backbone of business communications? Today, many businesses relying on these legacy systems are stuck with rising costs and declining support options. At Towner, we’ve guided companies from outdated systems to efficient solutions, achieving significant cost savings and better performance.

Visual comparison showing cost differences between maintaining legacy telecom systems and upgrading to modern VoIP solutions for Kansas City businesses

Why Kansas City Businesses Choose Towner for Cost-Effective Telecom Upgrades?

While many local competitors offer telecom alongside IT support, Towner remains focused on delivering top-notch telecom solutions. Unlike generalists, we’ve weathered the ups and downs of this industry and know how to optimize every dollar you spend.

Example: A Kansas City manufacturing firm saved 20% on communication costs within six months of switching to a customized VoIP. This tailored solution met their needs, reduced overhead, and made remote work seamless—far from a one-size-fits-all approach.

Federal Funding: A Hidden Opportunity to Offset Telecom Costs

Navigating federal programs like the Infrastructure Investment and Jobs Act (IIJA), which allocated $65 billion for broadband improvements, can be daunting. But it’s also a significant opportunity to reduce the cost of telecom upgrades. Towner’s expertise in helping clients tap into such funding allows businesses to upgrade without shouldering the entire financial burden themselves. This can be a game-changer for decision-makers looking for ways to make modernization projects more budget-friendly.

Did you know? In 2023, companies using federal broadband funding cut upgrade costs by up to 30% compared to those using internal budgets.

A Proven Path to ROI: Towner’s Tailored Telecom Solutions

Upgrading your telecom systems is an investment, and we’re committed to making sure you see returns. Here’s what you can expect when you partner with us:

  1. Initial System Health Check: Towner offers a complimentary telecom evaluation to assess your current system’s health and effectiveness. This step identifies areas where you’re losing money or efficiency.
  2. Customized Transition Plans: Forget one-size-fits-all. Our recommendations fit your needs—whether a phased approach to reduce disruption or a complete system overhaul.
  3. Ongoing Support & Savings: Our support doesn’t end after the upgrade. We’re here 24/7 to ensure your systems run smoothly and continue delivering value.

Businesses that strategically invest in telecom upgrades often experience a 15-20% improvement in operational efficiency over three years. This aligns with Towner’s track record of delivering sustainable value.

Don’t Get Stuck in the Past: Upgrade Smarter with Towner

Telecom companies like Toshiba might have thrown in the towel, but Towner is here to help you power forward. By embracing modern solutions like VoIP and cloud-based communications, you can position your business to compete, grow, and thrive.

Our advice? Don’t wait until your outdated systems become a bottleneck. Let’s face it—2024 isn’t the year to lag behind. Schedule your free telecom and communications evaluation today to see how much you could be saving.

Let’s Future-Proof Your Communications!

Ready to take the next step? Don’t settle for telecom solutions that aren’t built to last. Contact us today to schedule a complimentary Telecom & Systems Health Check. Let Towner help you cut costs and boost efficiency, so you can focus on what matters most—growing your business.

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Towner Communications and Big Brothers Big Sisters Kansas City: A Partnership that Empowers Local Youth

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Towner Communications hosts a Big Brothers Big Sisters Kansas City donation bin, encouraging clothing donations to support local youth mentorship programs.

Imagine your old coat or that pair of shoes collecting dust in your closet becoming the spark that changes a child’s life forever. Every donation to Big Brothers Big Sisters Kansas City (BBBSKC) directly funds programs that provide children in our community with the mentorship they need to unlock their potential.

At Towner,we love giving back to the community, which is why we’re excited to host a donation bin for BBBSKC right here at our office. And trust us, this isn’t just any donation bin—it’s an opportunity for you to directly support local kids in need, all while cleaning out your closet!

Why Big Brothers Big Sisters Kansas City is Essential to Our Community:

Big Brothers Big Sisters Kansas City (BBBSKC) has been matching local children (Littles) with adult mentors (Bigs) for over 50 years. Currently, they have over 1,031 active matches and are working tirelessly to find Bigs for more than 200 kids who are still waiting for a mentor. Through these relationships, Littles experience improved self-esteem, better academic performance, and stronger relationships at home. In fact, 100% of the Senior Littles in Kansas City graduated from high school last year, an incredible statistic that shows just how powerful these mentorships are​.

How Your Donations Make a Difference with BBBSKC:

You might be wondering, how does donating my old clothes make such a big impact? The answer is simple—BBBSKC’s thrift operations generate over $1.2 million annually, providing essential funding for their mentoring programs​. And with just one donation bin, we can help generate $10,000 to $15,000 a year to fuel this life-changing work​.

Recent Success Stories | Fundraising Events Making an Impact:

BBBSKC consistently hosts fundraising events that engage the Kansas City community and bring in significant financial support. Here are just a few examples of their recent successes:

  • Summer Bowl for Kids’ Sake: This fun-filled bowling event exceeded expectations in 2024, raising a record-breaking $777,511. These funds help match more children with caring mentors, giving them the confidence and skills they need to succeed.

Big Brothers Big Sisters Kansas City Summer Bowl for Kids' Sake event raised over $777,511 in 2024 for youth mentorship.

  • Most Wanted Auction: This glamorous auction in December 2023 raised an astonishing $1.24 million. The auction showcased once-in-a-lifetime experiences, with all proceeds directly supporting BBBSKC programs.

Big Brothers Big Sisters Kansas City fundraising event supporting over 1,031 active mentor-mentee matches

Why Towner is Proud to Partner with BBBSKC:

“At Towner, our business is all about connecting people—whether it’s through technology or community outreach,” says Julie Towner, CEO of Towner Communications. “We believe in the power of mentorship to change lives, and Big Brothers Big Sisters Kansas City is doing that every day. Hosting a donation bin is a small way for us to contribute to a huge cause. Every item donated helps a child in Kansas City, and that’s something we can all be proud of.”

By hosting this bin, we’re not just offering a convenient place to donate—we’re helping fuel a mentorship revolution that’s transforming our community. Donating clothes or volunteering as a mentor with BBBSKC offers a powerful way to give back to Kansas City.

National Impact: Big Brothers Big Sisters Across the U.S.:

The National Impact of Big Brothers Big Sisters: While we’re excited to support BBBSKC’s local efforts, it’s important to recognize the larger, national impact of Big Brothers Big Sisters. Founded over 100 years ago, Big Brothers Big Sisters of America has served millions of children across the country. Nationally, this program mentors kids who are:

  • 46% less likely to start using illegal drugs
  • 55% more likely to enroll in college81% more likely to report stronger family relationships
  • 81% more likely to report stronger family relationships​

The mentorship model not only helps individual children succeed but also contributes to healthier, stronger communities nationwide.

How Can You Get Involved?

  • Donate Clothes: Clean out your closet and drop off gently used items at our donation bin, conveniently located at 310 89th Terrace, Kansas City, MO 64114.
  • Become a Mentor: Want to make an even bigger impact? Become a Big Brother or Big Sister by signing up on the BBBSKC website.
  • Join an Event: Participate in one of BBBSKC’s amazing fundraising events, like the Summer Bowl for Kids’ Sake or the Most Wanted Auction. Every event supports Kansas City’s youth and brings the community together for a great cause.

Frequently Asked Questions (Q&A)

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The Hidden Costs of Disparate Communication Tools: Why Kansas City Businesses Are Switching to Unified VoIP Solutions

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Unified VoIP Solutions Kansas City

Key Takeaways:

Communication Chaos? Not on Our Watch!

If you’re drowning in a sea of different communication tools, you’re not alone. Kansas City businesses like yours often struggle with the inefficiencies and headaches that come from juggling multiple platforms. We’re talking about lost productivity and unnecessary costs that can drag your business down.

Stop Bleeding Money with Disconnected Tools

Here’s the deal: running multiple communication systems can inflate your operational costs by as much as 15%. That’s a lot of cash that could be better spent elsewhere! Plus, the more tools you use, the higher your risk for costly cybersecurity breaches. Ouch.

Unified VoIP: The Secret Sauce for Kansas City Success

Imagine a world where all your communication needs are seamlessly integrated into one powerful platform. That’s the beauty of Unified VoIP Solutions from Towner Communications. We’re here to help you cut costs, boost efficiency, and secure your operations—whether you’re a local law firm, healthcare provider, or manufacturer.

Understanding the Complexity of Managing Multiple Communication Channels

Managing communication in today’s business environment is no easy feat. Many Kansas City companies, whether small businesses or multi-location enterprises, are bogged down by a tangled web of emails, instant messaging platforms, video conferencing tools, and customer support systems. This fragmentation doesn’t just hinder efficiency; it also opens the door to significant operational costs and security risks.

Why Disconnected Communication Systems Are Holding Your Business Back

Consider a typical day at a Kansas City financial institution or healthcare facility. Employees are forced to navigate a maze of different communication tools, each with its own interface, log-in requirements, and user experience. The result? Miscommunication, delayed responses, and a workforce spending more time managing tools than actually communicating.

Research shows that businesses using five or more disparate communication tools can experience up to a 25% reduction in productivity. This inefficiency is further exacerbated by the need to maintain, update, and troubleshoot multiple platforms—a burden that often falls on already overstretched IT departments.

The Financial and Operational Impact of Juggling Multiple Tools

The financial implications of this complexity are just as concerning. Each communication tool comes with its own set of licensing fees, training requirements, and support costs. For example, a Kansas City manufacturing company might find itself paying for redundant features across different platforms or struggling with the hidden costs of non-compliance with industry regulations.

But the financial burden doesn’t stop there. The increased risk of cybersecurity breaches is another major concern. Disparate systems are harder to secure, and the more tools you have, the more potential entry points exist for cybercriminals. For companies handling sensitive data, like law firms or healthcare providers, this risk is simply unacceptable.

Unified VoIP Solutions: The Game-Changer for Kansas City Businesses

This is where Unified VoIP Solutions come into play. By consolidating all communication channels into a single, cloud-based platform, Towner Communications helps businesses streamline their operations, reduce costs, and improve security. Our customized VoIP solutions are designed to fit the unique needs of Kansas City businesses, whether you’re a small business or a multi-location enterprise.

Unified communications not only simplify your workflow but also enhance mobility and scalability. Imagine a healthcare provider in Kansas City that can seamlessly switch from desktop to mobile communications, ensuring that vital information is accessible anytime, anywhere. Or a law firm that can secure client communications with robust encryption, protecting sensitive data from breaches.

How Towner Communications Simplifies and Secures Your Communication Systems

At Towner, we specialize in providing cloud-based VoIP systems that integrate seamlessly with your existing infrastructure. Our solutions offer enhanced security features, compliance with industry standards, and the flexibility to scale as your business grows. By partnering with us, Kansas City businesses can enjoy a 15% reduction in operational costs and a significant boost in productivity.

We understand the unique challenges faced by industries like healthcare, finance, and manufacturing, and we tailor our services to meet those needs. With no term contracts and a commitment to personalized service, Towner Communications is the trusted local partner for businesses looking to modernize their communication strategies.

Unified Communication Solutions: FAQs for Kansas City Businesses

The complexity of managing multiple communication tools is a costly and risky endeavor. But with Towner Communications’ unified VoIP solutions, Kansas City businesses can simplify their communication systems, reduce costs, and enhance security. Don’t let your communication strategy hold you back—contact Towner Communications today to learn how we can help transform your business operations.

Ready to unify your communication channels and boost efficiency?

Contact Towner Communications for a free consultation and see how our customized VoIP solutions can work for your Kansas City business.

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The Ultimate Guide to Modernizing Business Communications: VoIP, AI, and Beyond

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Business communication integration solutions Kansas City

The Ultimate Guide to Modernizing Business Communications: VoIP, AI, and Beyond

Why Your Business Needs to Modernize Its Communication Systems

Outdated communication tools are more than just an inconvenience; they can hinder your team’s efficiency, frustrate customers, and limit growth. Modernizing your business communications, whether through VoIP, AI-driven tools, or seamless integration with your CRM, is essential to staying competitive.  According Expert Market, Companies with 100 employees lose an average of $420,000 per year due to miscommunication, and communication barriers could cost businesses around $37 billion annually. Towner Communications offers tailored solutions designed to help businesses in Kansas City and beyond transform their communications and thrive.

Why Your Business Needs to Modernize Its Communication Systems

The Evolution of Business Communications: From VoIP to AI Tools

Business communication has undergone significant changes, evolving from traditional telephony to advanced VoIP solutions and cloud-based platforms. As businesses demand greater flexibility and integration, tools like VoIP offer lower costs, scalability, and the ability to seamlessly connect with existing systems.

Towner Communications takes this a step further by providing AI-powered tools that enhance customer experience and operational efficiency. Businesses are shifting towards reliable, remote communication tools and placing a greater emphasis on personalized, efficient service. Organizations with strong employee communication tools are 3.5 times more likely to achieve better business results.

Beyond VoIP: Advanced Solutions for Better Business Communications

VoIP may be the starting point for modern communications, but Towner offers much more:

  • Local Support and Expertise in Kansas City: Towner provides 24/7 local support, unlike providers like RingCentral or 8×8, so you always have a reliable partner when you need one.
  • Customized Solutions Over Generic Offerings: Towner delivers tailored solutions to fit your unique needs, from integrating phone systems with Salesforce or Microsoft Teams to advanced call routing.
  • Certified Professionals On-Site: Towner’s large team of certified Mitel technicians in Kansas and Missouri expertly designs and maintains your solutions.

Choosing Towner means accessing the full potential of VoIP and beyond, supported by a local, knowledgeable team.

Cutting-Edge AI Tools to Transform Customer Experience

Exceptional customer service requires more than basic tools. Towner offers advanced customer experience tools, including:

  • Voice Recognition and Emotion Detection: Gain insights into customer sentiment in real-time, enabling personalized responses.
  • AI-Powered Automation: Automate repetitive tasks, freeing up your team to focus on meaningful interactions.
  • Training Gamification: Make training engaging with game-like elements, enhancing skill development.
  • IVR (Interactive Voice Response) Creation: Design IVR systems that reduce wait times and improve first-call resolution.
  • Marketing on Hold: Utilize on-hold time to promote services and provide valuable information.

These tools enhance customer experience and directly contribute to increased ROI, efficiency, and revenue growth.

Seamless Integration of Business Communications with CRM and Other Tools

Integrating communication systems with tools like CRMs and collaboration platforms can be a game-changer. At Towner, we help businesses achieve seamless integration, enhancing productivity and decision-making. Effective communication drives employee engagement, helping companies outperform their competitors by 147%, according to research. Simon & Simon​

We help our clients connect their phone systems with platforms like Salesforce and Microsoft Teams, making their data centralized, accessible, and actionable. This integration reduces silos and fosters a more connected organization.

Microsoft Teams Integration and Towner

 

Overcoming Common Challenges in Communication Modernization

Modernizing communications can be challenging, but Towner helps businesses overcome these obstacles with ease:

  • Legacy System Integration: We specialize in bridging the gap between old and new technologies.
  • Data Silos and Fragmentation: Our solutions ensure seamless data flow, breaking down silos.
  • Cost Management: We design scalable solutions that provide long-term value.

With Towner’s hands-on approach, your modernization journey is smooth and cost-effective.

 

Why Local, Personalized Telecom Support Matters for Kansas City Businesses

Having a trusted partner is crucial. Towner offers local, hands-on support 24/7, setting us apart from competitors. Our clients appreciate the personalized service that only a local provider can offer, making us more than just a service provider but a partner committed to your success.

FAQs on Modernizing Business Communications

  • How long does it take to transition to a new communication system?
    Our process typically takes a few weeks, ensuring a smooth transition with minimal disruption.

  • What kind of support does Towner offer after implementation?
    We provide 24/7 local support, both on-site and remote. Check out our warranty options!

  • Are Towner’s solutions scalable for future growth?
    Absolutely. Our solutions are designed for scalability, accommodating your business’s growth and future needs.

Contact Us

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Enhance Customer Experience and Employee Engagement with Contact Center Integrations

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Contact Center Integrations

Tech enthusiasts and industry experts know the value of enhancing a great product. In the realm of customer service, seasoned pros achieve this through contact center integrations.

At Towner, we share this vision. That’s why we offer a wide range of integrations for our cloud communications solutions in our App Marketplace.

Discover how you can streamline your workflows with our contact center integrations, creating a superior platform for your team and delivering enhanced service to your customers.

ZOHO
Microsoft Teams
Microsoft 365
Micorsoft Outlook
Contact Center for Salesforce
NetSuite

Key Points:

  • Software integrations allow two different programs to automatically share information seamlessly.
  • Contact center integrations boost productivity, enhance analytics, and improve the customer experience.
  • Towner offers numerous pre-built integrations with popular applications.
  • Developers can create custom APIs to integrate your preferred business software.

 

Understanding Contact Center Integrations

Software integration connects two different applications, enabling seamless data sharing and real-time updates. In the context of contact centers, this means linking your cloud contact center platform with other business software to handle various tasks.

This connectivity is achieved through application programming interfaces (APIs), which set the rules for real-time communication between the two programs.

Many top-tier solutions, like Towner’s, come with pre-built integrations for popular industry software, offering immediate functionality.

But what if your preferred software doesn’t have a pre-built integration? No problem! With an API platform, developers can integrate any software into your contact center for complete functionality.

How Integrations Benefit Your Business

Contact center integrations combine the power of distinct software for enhanced efficiency and productivity. Your agents spend less time on data entry and information verification as systems automatically update each other. This frees up your team to focus on critical problem-solving tasks that require a human touch.

For instance, 74% of companies use customer relationship management (CRM) software. With contact center integration, agents can call customers directly from the CRM. As client information is collected in the contact center software, it seamlessly populates the CRM with relevant data.

Faster data collection leads to better analytics. More information is gathered, and business programs process it quickly to provide insights that optimize your contact center operations.

Ultimately, this results in a superior customer experience. Enhanced service drives customer retention and increases opportunities for cross-selling and upselling, leading to higher revenues.

Towner’s 6 Favorite Integrations

1. Salesforce

Salesforce holds a dominant 20% share of the CRM market. If you’re already using Salesforce, you can integrate it with Towner Contact Center to make calls directly from the app and automatically log call details and other important data in your client records.

Salesforce

2. Slack

Many hybrid and remote teams use Slack and seek to enhance its functionality by integrating it with their contact center. This integration enables real-time alerts, allowing you to quickly deescalate issues and maintain smooth operations.

Slack

3. Zendesk

Zendesk is a widely-used CRM known for its user-friendly interface, making it one of our top contact center integrations. A standout feature is the screen pops, which automatically display customer information when you receive an incoming call.

Zendesk

4. ServiceNow

If you manage your workflows in ServiceNow, enhance customer journeys with contact center integration. Effortlessly log call details and maintain records of interactions within client files.

servicenow

5. NextGen

Medical facilities require contact center integrations that streamline communications while adhering to regulatory compliance. Towner’s contact center integration with NextGen accelerates patient verification by automatically displaying a secure dashboard with relevant information for each incoming call. This saves your agents time by eliminating the need to search for patient details.

NextGen

6. ConnectWise

Managed service providers can leverage the pre-built ConnectWise integration to enhance customer service. This integration requires minimal training and implementation costs, allowing agents to quickly improve efficiency while supporting clients.

Connectwise

Choose the Platform with the Best Contact Center Integrations Today

Elevate your team with Towner Contact Center integrations. Contact us today to learn how our platform can help you deliver the ultimate customer experience.

 

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Unlocking Efficiency: 10 Must-Have Features for Seamless Conference Calls

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Conference Calls

In today’s digital landscape, conference calling has become an essential tool for businesses navigating the modern work environment. Whether teams are predominantly office-based or dispersed across various locations, conference calling bridges the gap, enabling seamless connections with clients, stakeholders, and field members.

The surge in the video conferencing market is indicative of its growing significance, with projections suggesting exponential growth in the coming years.

With a plethora of conference calling solutions available, selecting the right provider can be overwhelming. Uncover the key features and services essential for streamlining your communications infrastructure and pinpointing a top-tier provider.

Key Points: 

  1. In today’s business landscape, conference calling is paramount for fostering efficient collaboration and maintaining seamless client communication.

  2. For small and mid-sized businesses, leveraging cloud-based conference calling software presents a cost-effective solution packed with a comprehensive array of features.

  3. While free conferencing software may seem appealing, it often lacks the robust security measures and advanced features necessary to meet the demands of remote conferencing in a business environment.

Top 10 Features of Professional Conference Calling Software

Seamless Cloud Integration:

Harness the power of cloud-based communications for cutting-edge conference calling features. Voice over Internet Protocol (VoIP) transcends the limitations of traditional landlines, offering a wealth of functionalities. Enjoy swift and cost-effective access to high-powered features, all facilitated through digital services.

High-Quality Calls with Minimal Latency:

At Intermedia, we recognize that not all clouds are created equal. Merely offering a cloud-based solution isn’t sufficient. Ensure your provider boasts a robust network guaranteeing 99.999% uptime, with the capability to swiftly troubleshoot and resolve any potential issues.

Robust Encryption and Enhanced Security:

Rest assured that your sensitive discussions remain confidential with advanced encryption measures. Leading conference calling solutions employ world-class SOC 2-audited security, fortified with three layers of protection. This ensures that crucial decisions need not be postponed until everyone can convene in person; instead, you can rely on secure conference calls.

For instance, fortified privacy protocols facilitate discreet conversations concerning legal affairs and human resources issues. Moreover, industries requiring stringent regulatory compliance for digital exchanges can trust in top-tier conferencing software to meet these exacting standards.

Furthermore, strict access controls guarantee that only authorized participants gain entry to meetings. Your administrative portal empowers you to swiftly remove disruptive participants or attendees, ensuring seamless proceedings.

Voice-Security-Levels

Crystal-Clear Video Quality:

Your communication solution should transcend mere audio conferencing. Video capability enables comprehensive demonstrations and authentic face-to-face interactions.

However, nobody desires grainy or stuttering visuals. Ensure that your cloud-based video conferencing software delivers full HD quality, guaranteeing an immersive and seamless experience.

Expanded Participant Capacity:

Align entire company divisions effortlessly with expansive meetings accommodating up to 200 participants. Additionally, harness the power of webinars to establish thought leadership within your industry, whether for internal training or engaging clients and prospects. Superior conference calling software facilitates hosting larger-scale events with the capability to accommodate up to 1,000 attendees.

Intuitive Dashboard and Interface:

Having access to exceptional features is only valuable if you can easily manage them. Gone are the days of requiring technical assistance for conference call adjustments. Whether you need to add, modify, or remove users, features, or security settings, it’s all conveniently manageable through an intuitive interface.

Exceptional Customer Support:

While your dashboard may be intuitive, you may still require assistance to maximize the potential of your conferencing software. Additionally, guidance with troubleshooting is essential. Look to a provider offering round-the-clock, award-winning support to ensure you receive the assistance you need, precisely when you need it.

Insightful Analytics and Reporting:

Interested in understanding how your team utilizes conferencing calls and accessing valuable statistics and insights about their meetings? AI-assisted analytics and reporting provide a comprehensive view of how team members utilize the software, offering invaluable insights for optimization and improvement.

Enhanced Collaboration Tools, Screen Sharing, Interactions, and Whiteboards:

Visual aids breathe life into abstract concepts and enhance viewer engagement. Seek screen-sharing capabilities that enable collaborative editing and drawing, elevating remote collaboration to new heights. Facilitate seamless document and resource sharing through group-wide or private chats, ensuring uninterrupted meeting flow.

Conf

Seamless Integration with Business Applications:

Chances are, you rely on specific software for scheduling, customer service, managing customer data, and analytics. These applications can seamlessly integrate with your conferencing solution, enhancing productivity across your workflow.

For instance, your customer relationship management software can seamlessly synchronize with your conference calling solution, facilitating swift access to customer data or seamless input of details into your CRM during sales calls with key decision-makers. This streamlined efficiency expedites deal closures.

Moreover, you can swiftly distribute invitations and links to invitees’ calendars, ensuring no one is left uninformed. Additionally, you can schedule recurring meetings with automated notifications and streamline the distribution of meeting minutes and action items to attendees.

Beware of Free Conference Calling Software: What You Need to Consider

While the allure of saving money might tempt you to explore free conference calling software, it’s crucial to recognize that “free” often comes with hidden costs.

Firstly, free solutions typically generate revenue through selling upgrades or other services. Moreover, some free applications may resort to monitoring your conversations or selling your data to third parties.

Most importantly, free services often lack the essential security and protection required for conducting business online. Additionally, they may not provide the necessary bandwidth, participant capacity, or unlimited calling crucial for efficient commerce.

When it comes to projecting professionalism and impressing stakeholders, employees, and clients, opt for a trusted conference calling solution like Towner’s Intermedia.

Contact Towner to Discuss Professional Conference Calling Services:

Are you seeking the best conference calling software for small and mid-sized businesses? Reach out to Towner to explore how Towner  and AnyMeeting software deliver comprehensive conferencing solutions for impactful meeting experiences.

 

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