ENHANCE YOUR VIDEO CONFERENCE COLLABORATION, ANYTIME, ANYWHERE
With the ever-changing work environment, Towner’s Elevate Rooms helps to bridge the gap between in-office and remote meeting attendees for businesses of all sizes.
Keep your workforce connected and extend the powerful collaboration capabilities of Elevate to any video conference room. Rooms is built to deliver the simplicity of Elevate meetings through a consistent and familiar user experience from desktop to video conference room.
Elevate Rooms works with existing audio and video equipment and only requires a small PC and controller tablet, all of which are available off-the-shelf. Elevate Rooms is fully integrated with Elevate. This functionality brings unrivaled simplicity for end users and IT manager
Video Conference Users can:
Easily reserve a video conference room and simultaneously schedule a video conference for both in-office and remote workers
Join any scheduled conference meeting from the tablet in the video conference room with one tap
Start an unscheduled meeting in a video conference room and invite others who are remote or in office
EXISTING HARDWARE Utilize equipment you may already have. Elevate Rooms works with most displays, projectors, speakers and microphones. An Android tablet and meeting room PC control the experience.
NUMBER OF PARTICIPANTS Allows up to 100 or 200 attendees in a Elevate meeting depending on the Elevate license.
ATTENDEE FUNCTIONALITY Share meeting control by starting a meeting on behalf of the meeting organizer from the controller tablet in the room. From a laptop, users can: share content, take notes, record sessions, and chat throughout the live session.
SIMPLICITY Elevate Rooms delivers the simplicity of virtual meetings through a consistent and familiar user experience from desktop to conference room.
MEETINGS FROM ANYWHERE Connect with coworkers while in the office or remote from where ever, when ever
INCREASED COLLABORATION Elevate Rooms brings people together, increasing productivity and collaboration between employees near and far. Which means happier employees and even happier customers
It’s time we get you and your team working seamlessly both in office and remotely. That means getting that phone off your desk and making sure your working from the most agile and feature robust platform suite available. That’s why from now until the end of they year we’re giving FREE Yealink Headsets to everyone who upgrades to Towner’s newest cloud suite! Already on our best of technology platform? Well kick in a headset for every user you add! This is kind of a big deal!
Match Your Platform
Thanks to the broad compatibility of Yealink personal collaboration devices such as headsets, speakerphones and USB cameras, users can enjoy consistent call experience across UC platforms, which promises better communication quality, higher productivity and lower IT costs. Certified for Microsoft Teams, the devices designed with a dedicated Teams button for activating Microsoft Teams with one touch. *Please check the compatibility list for more details.
Stay Focus and Enhance Productivity
Providing a visual cue and indicator that help to reduce distractions and eliminate interruptions, which promises your ideal productivity.
* External Busylight(BLT60) available as an optional accessory
Intelligent Mute Zone
When raising the Mic-Boom to within 30 degrees, the headsets will automatically activate mute function, ensuring that you can easily switch to a private conversation.
From 2021 to 2026, the global market for VoIP (Voice over Internet Protocol) is expected to grow by nearly $20 billion. One of the main drivers of this increase is business usage, which has accelerated recently because of the COVID-19 pandemic. Many businesses let their employees work from home for the first time during the pandemic, so they had to switch to a phone solution that would let them run operations remotely while maintaining security.
Many adopted VoIP, the digital form of voice communications, and other cloud-based communications platforms to make their teams more flexible.
But for small businesses, VoIP offers far more than increased flexibility. It provides important benefits that can enhance the customer experience and drive growth. Let’s look at the main benefits of VoIP for small business so you can decide if you should modernize your company’s phone system.
1. Lower Business Phone Costs
Because VoIP sends voice data over the internet instead of relying on phone lines, your small business will see lower operational and calling costs. Businesses see about a 30 percent drop in phone bill costs when they switch to VoIP, and they can save as much as 75 percent on operating costs.
You don’t have to maintain separate networks for your data and voice, letting you consolidate your expenses.
Your business can avoid expensive landline setup fees because you don’t need to pay for a PBX (Private Branch Exchange) system, hubs, switches, telephone adaptors, and other hardware.
With a virtual number rather than one that’s connected to a physical landline telephone, you can save on both local and international calls.
With hosted VoIP, you can easily use a cloud-based communications platform that lets your employees communicate from anywhere via video conferencing or voice. With this capability, your business can save on office space.
2. High Call Quality
As long as your business has a strong internet connection and adequate bandwidth, your customers and employees will experience excellent call quality. Your business also has more control over call quality with VoIP because you can use a headset or microphone and adjust the settings to create the sound you want.
3. Advanced Call Features Without High Costs
One of the biggest benefits of VoIP for small business is functionality. VoIP and cloud-based communications technology have been evolving rapidly in recent years, so you can find a provider that offers a rich set of useful features when comparing platforms.
With a modern VoIP solution, features like call forwarding, Interactive Voice Response (IVR), call recording, analytics, auto attendant, call queuing, and integration with your other business applications are the norm rather than the exception. These tools can help you better serve your customers because you can improve call flows and gain insights into performance.
With a landline business system, you’d likely need to invest in a high-priced PBX system and pay add-ons for extra features.
4. Better Security with the Right Provider
Just as your business has access to more call features with VoIP, you also have more security tools in your toolbox. That’s why – despite the fact that both landline calling and internet-based calling have vulnerabilities – you can create a more secure system with a properly configured VoIP phone system.
With VoIP, your business can use the following tools to increase security:
End-to-end encryption to prevent eavesdropping
Endpoint security
Two-factor authentication for call apps
SPAM call blocking and tagging
To ensure top-notch security, you also want to choose a hosted phone system provider that lives up to extremely high standards regarding data center, network, and product protection.
5. Employees Can Work from Anywhere with VoIP
Another game-changing benefit of VoIP is work flexibility. Once you modernize your phone system with internet-based calling, your staff can work from anywhere. That means your organization can go fully remote or use a hybrid model, where some employees come into the office for at least part of the week.
This work-from-home option makes your business more flexible – if people can’t be in the office, whether it’s because they’re traveling, they prefer working from home, or there’s an emergency that won’t let them, operations can continue as usual when your phone system is hosted in the cloud.
But there’s more to it. Being a work-from-anywhere small business might also help you attract and retain talent – according to surveys conducted by Morning Consult and Owl Labs, 30 to 40 percent of American workers would consider leaving their job if their employer required them to work in the office full-time.
6. Digital Calls Are Just the Beginning
When your small business uses VoIP technology, you can get far more than digital voice communications. You can choose a system that includes all the important communication channels under one umbrella. A cloud-based unified communications system, or UCaaS (unified communications as a service), combines:
Voice
Video conferencing
Chat
File sharing
You can also integrate with your contact center solution, enabling your employees to provide an even better customer experience.
Empower Your Small Business with VoIP
If you’re considering switching to a modern phone system, explore the options offered by Towner.
We have the cloud communications solutions your organization needs to take advantage of all the benefits of VoIP and transition to a work-from-wherever organization, including Unified Communications, Contact Center software, and more. Even better, we make cloud migration and onboarding worry-free. Contact us to learn more.
Better Together Collaborate in Teams. Call from Teams using Elevate
Seamless to End-User Familiar Teams Interface and minimal user training
Complete Support Support from local experts who ready to help seamlessly add the power of Elevate cloud-based, enterprise-grade PBX to Microsoft Teams giving your business the communications features it needs directly within the Teams applications. Get the reliability and features your business deserves from local support experts you can trust.
MICROSOFT TEAMS AS YOUR COLLABORATION HUB:
Use Microsoft’s collaboration tools to manage chat, file sharing, and video conferencing.
NATIVE VOICE INTEGRATION WITH MICROSOFT TEAMS:
Seamlessly add Elevate enterprise-PBX features to Microsoft Teams with no additional employee training required.
ELEVATE ENTERPRISE-GRADE PBX:
Greet and route callers to the right person or department and make external calls directly from the Microsoft Teams dialer through the Elevate cloud PBX.
As the workforce continues to become location-agnostic, and employees are working from home, the office and anywhere in between, delivering the right customer experience and maximizing employee productivity from any location should be critical objectives for any business. Businesses using Microsoft Teams typically assume they have this covered, but does it? Businesses using Teams for employee collaboration also need to ensure they have the essential business phone functionality to compete and win in today’s business environment. The trouble is not all business phone services are created equal. Outdated platforms—like on-premises systems— lack mobile phone support and other critical phone features like business texting. And basic cloud voice providers often don’t integrate with Teams often leading to inefficiencies and security risks as users switch between applications. To eliminate these business technology trade-offs and arm employees with the tools they need, you need a cloud-based communications platform that integrates with Teams.
MEET TOWNER UNITE, THE PERFECT COMPLEMENT TO MICROSOFT TEAMS
Towner Unite is an easy-to-use, cloud-based phone system that’s fully integrated with Microsoft Teams and provides over 90+ business essential phone features. Whether you’re in the office or remote—Unite provides the highest levels of reliability and features your business deserves to ensure employees stay connected to each other and to your customers—without compromise.
Intermedia Unite provides Teams users with essential phone functionality they need:
CALL ROUTING TO THE RIGHT PERSON Today’s customers are becoming less tolerant of lengthy hold times, frustrating transfers between people or being dropped into a voicemail box. Call routing eliminates this issue by directing inbound customer calls to the right person, at the right time based on availability, skills, or history with the caller—no matter where they are located.
BUSINESS TEXTING Each Unite business phone number includes the ability to receive phone calls and text messaging allowing your customers to communicate with your employees in the right way at the right time.
MOBILE FLEXIBILITY Eliminate the need for employees to give out their personal phone number. With Unite, employees answer and place phone calls from their business phone number, on any device.
CUSTOMER SERVICE PERFORMANCE INSIGHTS Employees have access to automated reports about customer service performance (average hold time, number of transfers, number of dropped calls) to continuously provide service improvements.
SELF-HELP WHEN CUSTOMERS NEED IT For customers looking for common information who don’t necessarily want to talk to someone, get them answers quickly and easily while freeing up employees for higher value engagements.
Women owned businesses are the best, we know because we are one! During the month of March we are offering an amazing deal to our fellow women owned businesses to make moving their business communication solution to the cloud SUPER EASY. No install fees and no contract make this opportunity unbeatable.
For those who are on the fence about change to the cloud here are the top three reasons you should switch today:
Save Money: Send us a copy of your current telephone line invoice for us to evaluate. Often moving the cloud can offset that price even providing a savings and give you new telephone hardware. There ZERO reason not to make the change.
Easy collaboration for users: Mobile apps are made for the cloud. Users can use a mobile app in tandem with a physical desk phone or just the mobile app as their extension. This makes is simple for your internal team to collaborate from anywhere, and will take your customer support to the next level.
No Capital investment: Low to no upfront cost to your business! By removing installation fees and ensuring you are signing a long term contract we can get your business moved to the cloud for your telephone solutions quickly and pain free.
To take advantage of this opportunity reach out to us today
It is essential for businesses to consider a Cloud Communication Strategy Upgrade in today’s fast-paced digital world.
‘s time to get strategic! You do it in every other aspect of your business, why aren’t you being strategic when it comes to managing your technology. And by the way a huge part of your technology is your phone and communication solutions.
Lean into the idea of LEVERAGE
Tons of people think they know technology, tons of people in reality DON’T! Wrap your brain around this… “a bird in the hand is worth two in the bush.” We’re willing to bet when you stop and engage experts to analyze the technology you have in place, you’ll find that the equipment you already have could have the capabilities to do really cool things you want it to, but haven’t set it up for. Think about the fact that humans only use 10% or their brain’s capacity OR you know that your smart phone has way more features and capabilities than you know how to use. IT’S THE SAME THING HERE!
So in our first light bulb moment, we learned that before we let our current vendor or our new vendor talk us into a brand new system (a rip and replace as we call it) we should first completely vet what our current system can do. Would upgrades and or updates be the solution to our needs?
And here’s a hint, if you aren’t staying current on upgrades either because you want to save money or your vendor isn’t helping keep you current, you’re going to end up spending much more money in the long run.
Know the TCO
You need to be aware of your Total Cost of Ownership. This one is huge. It’s the difference between an operating expense and a capital expense. Cloud systems do come with a smaller upfront costs by nature, however you might be really shocked when you sit down and do the math. There are indeed fees that will pop up and are unpredictable and unavoidable like usage tax, rental fees etc.
This Mitel MiVoice Business customer is configured for 100 employees. Take a look at the total cost comparison
Having already paid for the system, you’ve eliminated the cost for the hardware and software that runs it. You own it. But the simple addition of MiCollab to facilitate chat and collaboration, you’ve provided your team with features and functions you would get from switching to a new cloud vendor. Most importantly, the updates and upgrades needed to keep your system operating at peak efficiency at all times are covered by the Mitel Software Assurance plan. So, over a one-year period, the
TCO for your on-premises system would be $37,000 and over three years the TCO would be $81,000.
STRATEGIC wins the race
Eventually, all businesses will end up with some form of a cloud-based solution. However, your communications system requirements should be dictated by how the system is expected to contribute to your daily business operation and your communications strategy should evolve with your business needs
If you can address all your requirements by leveraging your existing on-premises equipment, then that’s probably what you should be thinking about before you consider cloud migration. But chances are, there are incremental updates and upgrades you should be making today that will keep your system as flexible as possible, ready to capture opportunities when they arise and enable you to better support the needs of today’s workforce.
LEVERAGE Towner
Towner makes it easy for you to think strategically about how best to leverage your communications solutions.
Our warranty programs are build to keep your current and relevant. Through our ongoing system evaluations and health checks, we always know where you stand if you hold a warranty with us.
Then when it truly is time to move to the cloud, our team as well as your team know what features and functionality are needed to make the transition as smooth and cost effective as possible
It’s all about the bottom-line when it comes to running a successful business. How and where to spend dollars is an ongoing struggle.
As the puller of the purse strings, CFOs must have a critical eye when they determine expenditures and every year might bring with it a host of changes and market conditions that impact those decisions. Historically, investments in a companies IT, CFOs get really excited about capital expenditures or CapEx, so the company can take advantage of amortization and depreciation. But times are changing and there is a roaring debate, that operating expenditures (OpEx) are now the better way to put money to work.
OpEx In IT Spending Gets Popular Than CapEx
The business world is packed full of hard costs that demand massive, upfront investments and have to be included in yearly budget figures (CapEx). These are monies that have the ability to be planned for in advance. But as we all know using our ESP to predict tomorrow can be hairy. We know our plan A isn’t workable without a plan B. More often than not what has been planned for doesn’t totally align with what we actually need. And as we learned in 2020 technology moves at lightning speed if need be, and can often be unpredictable. So our tech spend has become as predictable as the Midwest weather.
Y’all we got the CLOUD! The way we consume and house our technology today, means that we need less physical real estate, and boots on the ground. Contracts have turned into month-to-month subscription based platforms, and switching vendors, carriers, etc has become less cumbersome. This frees up a ridiculous amount of cash, and it also means that little guys who once couldn’t afford to play are now in the major leagues.
Other inherent pains with CapEx technology:
Huge cash requirement
Guesswork to estimate future capacity needs for static hardware/software
Painstakingly long processes to estimate budget and get it approved
Once the investment is made, your is stuck with it – despite technology advancements or changes in company growth
Now lets contrast this with Operating Expense. These types of “investments” are generally day-to-day costs of doing business. Usually they are more stable and more predictable.
Here’s why we’re loving Technology as an OpEx:
Pay only for the capacity you need, with the ability to scale up or down
Easy and speedy to get into that budget
Free up the huge cash investments for other areas of the biz
No borrowing needed
Nice easy cash flow
No matter how you and your leadership want to grow your company, be sure that your vendors are flexible so that your company can grow and flex with the ever changing business landscape that we’re in!
How integrating multichannel cloud business
communications and applications drives innovation
and productivity across the enterprise.
January 2015 marked 100 years since the first cross-country telephone call. “Mr. Watson, are you there? Do you hear me?” This landmark event spawned an era in which analog voice calls became the primary communication tool for business. But times have changed; and although the telephone is still critical for building relationships, business communications now rely on a mix of voice plus everything from email to group chat. Additionally, knowledge workers have moved beyond simple desk phones to embrace mobile devices and softphones, as well as new desk phones that incorporate cutting-edge voice and video technology.
Plus, businesses haven’t just changed the way they communicate; they have also changed the way they work. This includes organizing workflows around business apps, including customer relationship management (CRM), human resource management (HRM), and enterprise resource planning (ERP). In recent years, many enterprises have moved these critical systems out of the data center and into the cloud. This includes not only software as a service (SaaS) models such as Salesforce, but also homegrown business applications developed by enterprise IT departments and deployed on public, private, or hybrid clouds.
However, many businesses find themselves struggling with on-premise phone systems that carry forward the limitations of decades-old technology. The result is a huge gap between communications platforms and essential business apps as well as the apps employees increasingly use for multiple modes of communications.
For example, while cloud-based apps, such as Gmail™, Microsoft Office 365™, and Salesforce® provide tremendous costsavings and are vital to greater efficiency and productivity, thus far, these systems have not been integrated with business communications. Communication data remains siloed from business app data, preventing management from having a unified view of the business. And with the exception of email, most modes of communication—such as voice calls, text, voicemail, fax, and online meetings—still require employees to perform tedious, error-prone manual data entry to log a conversation. The data stored in call logs is also typically isolated from other systems. For example, if a sales rep uses a call, text, or web meeting to communicate with a customer, critical information gained by the rep during the conversation can easily be lost or forgotten.
Cloud phone systems, on the other hand, grew up with mobile networks, new internet-based communications tools, and cloud business apps, making them ideally suited to today’s enterprises. This paper discusses how a robust, extensible cloud communications platform—which includes cloud APIs and SDKs for developers—can enable a new era of integrations between business communications and key business processes and workflows.
Seamlessly integrating communications into the new workspace
Today’s knowledge workers often use multiple devices—desktops, smartphones, and tablets—to communicate in a dizzying variety of ways, including voice calls, SMS, group SMS, instant messaging, email, and chat. In addition, business apps pile on additional channels of communications with customers, coworkers, and partners.
The constant chatter from all these devices and channels inundates employees. And to make matters worse, the highest volume communications are not necessarily the most urgent.
Matching IT technology with the multimodal way people work today requires a comprehensive enterprise business communications platform. Prebuilt and custom integrations in such a platform not only give employees a workspace with everything in one view, but can also surface the most important and urgent communications in the most appropriate way.
Previously, any company that wanted to create this type of seamless workflow between phone calls or other communication methods and their business applications discovered it was costly, complicated, and often impossible to achieve. This is primarily because of the inability of business apps to connect with closed, single-purpose phone systems. Gaps can also exist between the various apps commonly used by companies and among the various communications tools used by their employees. The advent of truly enterprise-class cloud communications systems now makes it possible to integrate business applications with business communications.
Leveraging cloud PBX for business communications
A cloud communications system overcomes many of the limitations inherent in legacy on-premise PBX systems to deliver greatly improved communications. For example, workers in one location can easily connect with colleagues in other offices using direct transfers and direct extension dialing. Once employees leave a location, calls automatically follow them wherever they go, and they can access voicemail, fax, conferencing, and all other company communications functions as seamlessly as if they were at the office.
A comprehensive cloud communications platform also delivers a range of new features and capabilities—such as a rich collaboration space that includes everything from online meetings to group chat.
Beyond email: group productivity with rich collaborations
As enterprise communications have evolved, the need for rich collaborations among teams, groups, and departments has become an essential capability. Collaboration tools such as audio and video conferencing, web meetings, chat, and SMS on desktop devices or smartphones allow employees to share their ideas and improve office productivity and efficiency, and they allow groups to work together more cohesively.
Empowered chat
As employees bring new forms of communication into the workplace, chat and SMS have become as much a part of a worker’s daily routine as voice calls. Until recently, text-based communications were not supported by enterprise IT departments and were not widely adopted in industries with major concerns regarding data security and compliance. The cloud changes how text-based communications can be supported. Enterprise-grade chat clients and support for SMS are now widely available on desktop and mobile devices. History logs as well as IT administration capabilities give control back to the CIO and help ensure security and compliance.
A variety of chat integrations can empower teams with richer collaboration. For example, advanced features and integrations between the phone system and instant messaging make it easy to escalate a group IM to a conference call. Or, the integration of empowered group chat into the phone system can help users increase productivity with direct access to features such as file sharing, tasks, notes, image annotations, video conferencing, and screen-sharing technology. Team
members also have the ability to assign tasks and integrate group meetings with the calendar.
Users can also link a chat meeting with other cloud services, such as Box, Dropbox™, Google, Evernote®, and JIRA®. This includes the ability to manage file sharing and storage that is relevant to the group collaboration.
Audio conferencing and online meetings
Audio conferencing integrated into a cloud phone system allows employees to connect with colleagues from a single conference bridge. Conference calling also enables mobile and remote workers to easily and cost-effectively work from any location and collaborate as if they were in the office. Online meetings give staff members the flexibility they need to share and work together at any time and from any location. Employees can deliver presentations from a computer, tablet, or smartphone. They can share their screens, web pages, and files from their devices or cloud storage accounts to add context and collaborate more effectively.
The trusted enterprise cloud platform
The RingCentral platform provides best-in-class cloud communications designed to serve today’s modern businesses. It delivers a completely integrated cloud communications solution that includes voice, SMS, fax, collaboration, and other powerful capabilities—with enterprise-grade security and carrier-grade reliability. This platform, which is based on a decade of R&D and is used by more than 350,000 businesses worldwide, also provides significant advantages, such as the ability to scale the phone system and manage it remotely without the need for staff with PBX experience at each business location.
Standard integrations with the most popular business apps
The platform includes prebuilt solutions that integrate the RingCentral Office® cloud phone system with popular cloud services such Microsoft Office 365, G Suite (a suite of tools that includes Gmail and Google Docs™), Salesforce, Zendesk®, and Dropbox.
The example in Figure 1 shows how RingCentral created a seamless integration with Office 365. RingCentral for Office 365 users can access a dialer, audio conferencing, Business SMS, and virtually the entire RingCentral Office feature set from within the email interface. Employees can make or receive calls and have text conversations on their mobile devices—all seamlessly. With more and more large organizations using Office 365 as their preferred email solution, this capability creates a natural, intuitive workflow.
With another integration example, RingCentral for Salesforce, Sales teams can make or receive calls, use Business SMS, or initiate a conference call without leaving their familiar work environment. Incoming callers are instantly matched to existing contact records, which are automatically displayed. The sales rep can also take notes while on a call and can choose to save those to the customer’s CRM record.
The first open, self-service cloud communications platform
This powerful platform is also open to developers, partners, and customers, allowing businesses to easily integrate robust communications capabilities into key enterprise applications. The RingCentral Connect Platform™ for developers (developer. ringcentral.com) offers a family of cloud APIs with a comprehensive SDK that integrates voice, SMS, and fax communications within important business processes.
With the RingCentral Connect Platform, developers, customers, and ISVs can now access the power of multimodal, realtime communications supported by extensive business logic and customer data management and reporting. This makes it easy for developers to not only enable their applications to send and receive calls and texts, but also to deeply embed communications functionality into the workflow of critical business applications.
For example, the RingCentral Connect Platform provides an SDK, tutorials, and developer support to create robust CTI integrations that seamlessly connect the RingCentral platform with Zoho, Salesforce, and other leading CRMs. The RingCentral Connect Platform also enables IT teams to create customized services that automate workflows, drive efficiency, and improve customer satisfaction. For example, a national locksmith service company connected its CRM and dispatch software with the RingCentral platform. This custom integration makes it possible to dispatch locksmiths via SMS. Customers then receive SMS notices that a locksmith is on the way. The integration includes an immersive custom workflow that connects to back-end business systems, allowing the agent to quickly match the locksmith with the customer.
A future-proofed business communications system
Now, companies can bridge the gap between disparate business systems or between systems and users by integrating this self-service cloud communications offering with any application. In addition, customers and ISV partners can easily create differentiated product offerings by incorporating next-generation communications features.
This is critical for businesses in today’s competitive environment, where the company with the best technology often wins. Looking at the seamless blend of services and communications in offerings such as Uber shows that these types of integrations can even disrupt entire industries. For enterprise IT departments looking to drive competitiveness through technology, the RingCentral platform offers an open path to staying competitive today and in the future.
What developers do with the power and capabilities of the RingCentral platform is limited only by their imaginations. For example…
A taxi or limousine service that uses RingCentral Office for voice dispatch could add automated SMS confirmations (for example, “Your car will arrive in two minutes”) to its custom dispatch software. Or, if a customer needed to meet a limo driver at the airport, the phone system could automatically send a photo of the driver by text or email.
An online electronics retailer could improve both sales and customer satisfaction by integrating a custom CRM system with real-time access to information. For example, a pop-up note based on the incoming caller ID could provide information about the customer’s prior orders and help the associate provide the caller with relevant information.
A medical office could integrate its back-end appointment system with patient contact information and automatically send appointment reminders via text message, and patients could reply to confirm or request a change.
An independent developer could create an integration that enables shoppers to connect with product reviewers. Reviewers wouldn’t even need to be online. They could receive questions via SMS, and their responses could post to the retailer’s website in real time.
Insights from communications metadata in the era of big data
Day-to-day business communications generate an invaluable stream of metadata. However, most of that data remains siloed, unstructured, or unavailable. For example, account managers often use mobile phones to continue working when they leave the office. But because many businesses rely on legacy, on-premise PBX systems, the records of those customer calls can easily be lost. With big data and the ability to derive valuable insights from analyzing that data, this lack of integration with a robust platform results in lost opportunities.
Metrics such as conversion, engagement, and utilization rates are not just important in web-enabled applications but also in real-time communications. IT managers, ISVs, and system integrators understand that these stats can drive intelligent decision making.
The RingCentral platform captures and stores a wealth of valuable data about your company’s or your customers’ communication behaviors (for example, when, where, and with whom they communicated), as well as levels of engagement, utilization, and success. This data even includes the steps that were taken before and after the engagement and which endpoints (desktop, web, mobile, etc.) were used. With RingCentral, application integrations can be easily customized to measure these business analytics and create reports or real-time dashboards.
Summary
Many knowledge workers today live in business apps such as Microsoft Office 365, G Suite, and Salesforce. They also rely on multiple communication apps—on multiple devices—to stay in touch with customers and collaborate with teams. These workers also expect their own devices and apps to integrate smoothly into the company phone system and enterprise business systems. All the while, IT must ensure reliability and security.
It takes a comprehensive enterprise-grade communications platform to satisfy these business needs. RingCentral provides an industry-leading UCaaS platform that offers a full suite of communications tools that are essential for today’s workers. More importantly, RingCentral integrates these tools with many of the most popular cloud apps, giving management a better view into the business and workers a better, more collaborative work environment. A robust developer’s platform also makes it easy for IT teams to create custom integrations and unique new service offerings.
This is the new work environment. From intelligence in the platform that can surface the most urgent messages to automatic dialing from within apps such as Office 365 or Gmail to empowered chat, by offering the strongest foundation for businesses to create new, disruptive service offerings, the RingCentral platform is the leading choice to equip your workforce for the challenges of tomorrow.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the third consecutive year. RingCentral is headquartered in Belmont, Calif.
Arm your business with a Cloud customer experience that blows your competition out of the water and generates the sales and service results you’ve been dreaming of!
Super slick and quick inbound call routing
Towner Communications & RingCentral’s Contact Center intelligently routes calls to your best customer service agents for the most impactful resolution. This delivers the best customer experience with skills-based call routing, leaving your clients smiling!
Best of brand outbound capabilities
Who wants stellar outbound sales connections. No more awkward delays when greeting callers while increasing agent productivity with our capability for multiple, simultaneous predictive calls. Agents are connected at the first hello, paving the way to better outcomes, higher conversion rates, and increased revenues.
Omnichannel routing
Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.
Workforce management
Optimize agent availability and achieve your goals with efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.
Quality management
Ensure you are getting the best performance from your agents with our agent-centric approach to Quality Management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.
Real time analytics
RingCentral Contact Center Analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.
Customer surverys
Towner Communications Contact Center supports a wide range of survey methodologies for measuring customer satisfaction. Choose from Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.
